Job Opportunities at Emirates

Job Purpose
Generic:

• Business Objective: To carry out routine aircraft maintenance/servicing tasks compliant to manufacturers & local safety procedures. Ensure the zones/aircraft to which assigned are maintained IAW the documentation issued by approved authorities ensuring compliance is maintained to the latest revisions. This is applicable to all Technical Publications e.g. Aircraft documentation, Technical Notices, Quality Notices, Engineering Procedures Manual etc. Staff must ensure their personal approval/licensing requirements are valid and applicable to aircraft types worked through close liaison with Quality Assurance/GCAA. Audit process and procedures to ensure the highest level of maintenance is achieved with the resources available. Ensure prompt attendance to all allocated aircraft arrival/departures with the intent to maximize the opportunities during ground time and avoid operational delays/disruptions.

 Job Outline:
 COST CONTROL:

• Ensure all offaircraft tasks i.e. spares handling, robberies, hold items...etc. are handled strictly IAW Company procedures and all the relevant paperwork is actioned in a way that provides full transparency to all involved. Determine that any tooling/equipment used is serviceable and appropriate for the task and should be able to understand and use specialized tooling where required. Robbery procedures used as a method to reduce costs and ensure a rightfirsttime pocket of good practice is formulated to ensure costs are reduced by avoiding multiple attempts to rectify defects. Ensure trouble shooting follows laid down procedures and all tools used to ensure that fault rectification is carried out in the most expedient and cost effective manner. Ensure that effective and efficient use of ordering of spares/ materials takes place and that as a result DBNUs are reduced to zero.

 RESOURCES:

• Ensure resources and manpower available is supportive of the business needs allowing targets/milestones set to be adequately met. To carry out any component changes as is necessary as part of the troubleshooting process and as directed by immediate supervisor. This will include the ability to obtain and understand AMM, IPC, or other Manufacturer/vendor documentation required to carry out the task. Ensure that available resources are utilised fully to meet the business needs.

 SAFETY:

• Ensure that all activities performed and personnel responsible for are closely monitored to ensure the best possible application of safety rules and regulations are applied ensuring full understanding and adherence to Company procedures. Staff must highlight deficiencies/ requirements (whether for aircraft or hangar use) through the effective use of reporting tools in support of the overall quality improvement process and actively participate in propagating and enhancing the Group safety culture. Participate and promote in creating a safety culture in an effort to minimize accidents and highlight deficiencies/failures that can lead to such accidents. Ensure all work locations are kept clean and excellent housekeeping conditions are maintained. To avoid FOD, will be vigilant in ensuring work areas (including the ramp), vehicles, stands, lockers and toolboxes are all kept clean. Responsible of being fully conversant with airport safety regulations including, holding and maintaining an airport driving permit. Should be fully conversant with airport manoeuvring area requirements and be able to fully comply.

 COMMUNICATIONS:

• Establish effective updown rapport with Manager, Senior Engineers and subordinates to maintain a seamless flow of information to highlight/detect and address any scenarios/events that might be disruptive to the operation. Ensure all relevant reports pertaining to issues of service delays, incidents and accidents, are completed in detail identifying all elements leading up to events. This includes completion of the necessary documentation including all relevant information that will allow rectification of defects by concerned sections through shortterm maintenance planning. Additional reviews of all other activities/actions must be performed to allow process improvements to be implemented as necessary.

 HR REVIEWS:

• Responsible for conducting performance reviews for staff under their direct control through the fair and just application of the Performance Matters' tool. Deficiencies or inability to meet objectives/competencies must be highlighted during interim reviews and an agreed course of action implemented to improve/correct any issues identified. Each to be effective in guiding/coaching/counselling junior staff assigned to their team, including National and Expat Trainees, ensuring action and development plans are in place to address any areas of concern. Ensure all staff allocated to him/her and themselves efficiently clock on/ clock off Job cards in the process of performing their usual duties. Must be available to assume duties and responsibilities of shift manager/senior engineer shift whenever delegated by the section manager.

 TRAINING:

• Attend training modules as and when required by the Company to enhance skills and understanding that will benefit the business. Required to undergo recurrent Human Factors Training, to comply with CAR 145 requirements every 2 years. Ensure that any training courses attended are turned into approvals as required within 3.5 months from completion of attended course.

 ADAPTABILITY

• (Specific to EK engineering): Be available to be deployed anywhere throughout the EK operation including diversionary airfields to assist in the recovery process of an AOG (Aircraft on Ground), and/or the aircraft/component manufacturers' facilities to act as EK Rep. to oversee the final assembly of Emirates' new aircraft, supervise any outsourced maintenance work and assisting in the acceptance/delivery process. Also available for flying duties and postings to outstations to support the needs of EK operations support where required.

Qualifications & Experience

• Engineering. Other : 12+ Years
•  National / Higher National Diploma (12+2 or equivalent) or Apprenticeship in Mechanical, Electronic, Avionics or Aeronautical Engineering or equivalent training with a reputable airline or an approved maintenance organisation. Must have UAE GCAA/ ICAO Type II/ EASA 66 licence type rated in at least 2 Emirates aircraft types.
• Experience in Aviation Maintenance Environment with at least 5 years certifying experience as a license holder.
• Knowledge/skills: Fully conversant with Air Legislation and legal matters that relate to the operation and maintenance of aircraft to international standards. Job holder must have an ICAO type II / EASA 66 / GCAA type rated licences on company aircraft as well as company approvals.
• Safety Sensitive role Yes Working at height Yes Exposure to hazardous energy systems Yes Heavy lifting Yes Working in areas with motorised mobile equipment Yes Work in confined spaces Yes Contact with contaminations materials (Humans/Animals/Chemicals) Yes Contact with dangerous good Yes Work in an extremely noisy environment Yes Work in heat Yes Working with pressurised substances Yes Exposure to fixed protruding sharp objects Yes Exposure to contact with moving/falling objects Yes Airport driving permit Yes Other ( please specify)
   

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Job Purpose

• Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines and various authorities. Ensure that all relevant areas of operations are fully covered.

 Job Outline:

•  Analyse anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertake remedial and proactive action in line with relevant procedures to minimise disruption to customers.
•  Ensure that Handling Agent, Caterer and other service providers are fully briefed regarding Emirates? requirements for the day?s operation (including any special handling) and that this information is updated as necessary in order to ensure a smooth and cost effective operation and that any inconvenience to our customers are minimised.
•  Ensure that all post flight activity is completed correctly in order to protect Company revenue and to facilitate the handling of customers and dead load at anroute stations and destinations.
•  Respond to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence. Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or Airport Services Officer.
•  Process all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner.
•  Support and cover the Emirates Ticket Desk, where applicable, and undertake ticketing/reservation duties to ensure seamless service to customers.
•  Support, coach and develop airport services agents and other relevant personnel to ensure that they are fully briefed/debriefed of the operational requirements and they provide the required Customer service levels.
•  Assist the ASM in conducting staff performance reviews in line with Performance Matters (i.e. setting staff?s objectives and development plan) and support the PM process by ensuring feedback is provided to staff PM reviews within stipulated time limits.
•  Carry out credit card verification and Travel documents checks diligently.
•  When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.

Qualifications & Experience
Airport Operations.Passenger Handling :

•  Minimum `O? Level or equivalent. Must have completed relevant and recognised professional training courses in Customer Services and Ground Operations.
• Experience: Given the specific requirements at outstations, a minimum of 4 years Airline Industry experience is required.
• Knowledge/Skills: A working knowledge of Reservations / Fares and Ticketing, Departure Control Systems. Knowledge of Baggage Tracing and claims handling.
• Knowledge of Microsoft Word/ EMail/ Excel advantageous.
• Fluent in spoken and written English and local language.
• Advanced skills in Customer Service Delivery.