Job Opportunities at MRI Software

RESPONSIBILITIES:

• Working as part of the Professional Services team to provide integration, application development, report writing, data analysis and providing analytical consulting services for existing and new clients throughout EMEA.
• This is an exciting position; the successful candidate must be capable of interpreting client requests to facilitate technology-based solutions to business problems. Key areas of responsibility are;

The creation of new and the enhancement of existing product integrations using;

• SQL Server Integration Services (SSIS) and proprietary tools
• Web Services built on the SOAP protocol or the REST architecture using the JSON or XML messaging formats (including the creation of WSDL and XSD files).
• Familiar with Enterprise Service Bus (ESB) and Message Queuing technology such as those provided by SAP, JDE or Oracle.
• Pentaho for data management.
• Using automated API testing tools such as SoapUI.
• Supporting the SaaS Services team to implement SFTP on behalf of clients
• Provide ETL services using proprietary tools which involves working closely with the client to migrate data from third party systems

To enhance the existing application using;

• Oracle Forms
• Java and JavaScript
• C# and the .NET framework including the use of the Visual Studio IDE.
• Knowledge of document management systems such as SharePoint is an advantage.
• Source Code Management
• Team Foundation Server (TFS) using Team Foundation Version Control (TFVC).
• Git
• Using Microsoft Azure DevOps to manage the build and release pipelines.
• The creation of new SQL Server Reporting Services (SSRS), Crystal and Eclipse reports using native T-SQL, Stored Procedures and proprietary tools
• Working with front end developers to produce data for our software products and report layout designers to produce layouts to meet customer specifications
• Enhance dashboards according to client requirements using Microsoft Power BI.
• Optimizing the performance of production databases
• Creating and maintaining database code written in Oracle PL/SQL.
• Write technical business documentation including report specifications
• Assist clients and the team in software configuration, report building, testing, and deployment
• Manage project timelines, risks, and dependencies, and actively resolve project-related issues as they arise
• Be proactive, determined, and supportive in problem-solving within the team
• Raise and follow-up internal cases for development change requests, and action Project Manager and Consultant requests.
• All other duties as assigned

REQUIREMENTS:

• Information Technology related degree
• 2 years of experience in a technical role preferably with experience of Oracle SQL database queries
• Strong verbal and written communication skills
• Enthusiastic team player at all levels (individual contributor to executive)
• Ability to reason logically and provide and document technical solutions
• Ability to work on multiple projects and deliverables simultaneously with minimal direction
• High Competency in Excel, Word, PowerPoint.
• Experience in Financial reporting would be an advantage but is not essential
• Experience within a Real Estate context would be preferable

Other Skills/Experience: 

• High initiative, self-motivation, and enthusiasm
• Strong professionalism and customer satisfaction orientation
• We’re obsessed with making this the best job you’ve ever had! 

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• In this position, you will assist with a wide range of IT operational duties such as Microsoft Active Directory management, VMware Virtual Machine deployment and configuration, Anti-Virus and security vulnerability activities, deploying virtual web servers, creating and maintaining DNS records and be fully immersed in day-to-day operational IT Services activities.

Responsibilities:

• Deployment and configuration of VMware Virtual Machines in vCentre and Azure
• Citrix DaaS
• Installation and management of IT security tools
• SQL Server and DB administration
• Managing and administering service desk ticketing system queues
• Review of SOPs and documentation
• Remote Desktop Gateway management, configuration and troubleshooting
• IPSEC Tunnels and administration
• Configuration of monitoring tools
• Active Directory management and troubleshooting
• VPN Configuration and troubleshooting
• General vCentre management and troubleshooting
• SFTP Server management 
• IP Subnet management 
• Certificate Management 
• SMTP Relay server troubleshooting and management
• Azure Kubernetes Cluster Services
• Patching and Updates
• Server Builds and Software deployments
• Standby and Overtime duties required
• Client Engagements 

Knowledge and Skills:

• Strong interest in general IT (Networking, Operating Systems, Scripting) 
• Attention to detail, ability to follow SOPs and suggest improvements to documentation and processes 
• Ability to multi-task and prioritise accordingly
• Strong Interpersonal Skills with focus in Customer Centricity
• Strong vendor management skills

Education 

• Bachelor’s Degree Computer Science, Information Systems or equivalent 
• MTA/MCSE/Azure Certified
• VMWare Certification
• Security Certification
• ITIL nice to have

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Responsibilities include:

• Develop a deep understanding of both the functional and technical aspects of the Occupier product suite
• Thoroughly test client issues to recreate and assist in determining root cause
• Using MRI support tool, track and resolve client issues in a timely manner following appropriate Support procedures
• Actively monitor issues to ensure they are resolved within clients’ Service Level Agreements
• Attend client status meetings to review open issues
• Effectively and proactively manage client expectations
• Foster positive relationships with clients to ensure client retention
• Clearly document issue resolutions and confirm client understanding for closure of support cases
• Perform and participate in on-going system training and knowledge transfer with internal personnel across departments
• Actively participate in Transition to Support meetings to ensure successful knowledge transfer from implementation to support
• Log, test, track, coordinate deployment activities, and perform system testing as needed to achieve a successful upgrade
• Approach all circumstances and interactions in a professional manner
• Adhere to all internal policies and procedures as required by the Information Security Management Team

Requirements:

• BA/BS in Business or Computer Science or equivalent experience
• Proven experience in researching and resolving client issues (2 years +)
• Software testing and troubleshooting experience
• Flexibility and passion for delivering outstanding service
• Interpersonal skills coupled with the ability to work across departmental boundaries
• Excellent written and oral communication skills
• Excellent analytical skills
• Ability to work (individually and as part of a team) in a fast-paced environment, work on multiple projects, multi-task, define deliverables, and meet established deadlines
• Professional image and appearance
• Must be fluent in English

Preferences:

• Knowledge of SQL and relational database structure
• Technically proficient
• Real estate, facility management, or capital/project management knowledge and experience

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The Project Coordinator role is crucial to the success of MRI’s Global Professional Services (GPS) organization.  The role is part of our GPS Operations Management team and participates in a variety of functions that include:

• Project Management
• Resource Management
• Training Solutions Management
• Business Operations Management
• This is a highly visible role that supports the operational area of the business through ongoing interaction with other MRI departments; senior leadership; client executives; and clients.  Our ideal candidate will have excellent written and oral communication skills; is highly organized; flexible; is motivated by learning; and is comfortable with taking charge of initiatives and managing them through to completion.

RESPONSIBILITIES:

• Assist the Resourcing Manager and play a pivotal role in the roll out of centralized scheduling.  This will include process documentation, setup in the MRI scheduling software tool and training to Project Managers and Consultants
• On-boarding new teams into the centralized scheduling process to ensure a smooth transition
• Setup and on-going maintenance of skills matrices for all GPS Consultants
• Regular and ad-hoc reporting around resource capacity, demand and future project requirements
• Schedule project resources (technical, consultancy and training services) administer additions, changes and deletions in the scheduling system
• Monitor, track, and report on professional services cancellations
• Attend team meetings as the operations representative to support professional teams, offer scheduling advice and overall operations best practice
• Creation of new projects once the sales cycle has been completed
• Coordinate activities, requests and approvals between GPS and other MRI departments
• Maintain project statuses and financial budgets for projects within OpenAir and SalesForce.com
• Maintain documentation and internal systems to ensure efficient processing of projects and all related tasks 
• Support and maintenance of Operations departmental processes and procedures
• Expediting quotes, orders and query resolutions from both Project and Account Managers
• Support and train the GPS team in the use of OpenAir, Smartsheets and JIRA
• Understand key data points in our systems and write ad-hoc reports to analyse data
• Timesheet monitoring, escalation, and reporting
• Assist with regional month-end closing procedures, invoices, and financial reconciliation
• Reporting and liaising with project managers regarding clients aged debt positions
• Handle invoice matching and invoice queries when required in support of the finance team 
• Incentive
• Quarterly reporting and presentation of commission and incentive plan information
• Be proactive in carrying out tasks and activities making suggestions for process improvement where possible 

REQUIREMENTS:

• Must be a driver, a GREAT communicator and know when to involve people to get tasks completed on time. Meets expected timelines consistently;
• Strategic, tactical, and detailed oriented. Meticulous attention to detail required—places high value on order, accuracy, client satisfaction and turnaround times;
• Must be moderate to expert in MS Excel and MS Office in general (formulas, formatting, pivot tables);
• Very professional and use communication skills to talk with clients to answer questions and resolve queries;
• Ability to be analytical, review numbers, gather and present results for business review to help drive process improvement and change;
• Clearly demonstrate positive behaviour and attitude which contributes towards achieving and supporting the departmental, company and operational objectives;
• Capability to multi-task along with a willingness to learn, develop, accept and adapt to a constant changing environment;
• Great organisational and record keeping skills. The development and upkeep of processes and procedures are crucial to the success of the team; 
• Confidence to accomplish job requirements and positively welcome feedback for continuous improvement. 
• Knowledge of Salesforce.com a plus.

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The Role:

• As a Product Designer at MRI, you will work across the UX domain, including research (user interviews, product reviews, persona development), design (sketching, group ideation, information architecture, interaction design, prototyping), documentation (wireframes, specification writing), and user testing.
• As part of a cross-functional team, you will collaborate with other designers and use qualitative and quantitative data to make informed, design-related decisions. You should be proficient at converting requirements into practical product features and have a high standard for visual design execution. 

Functions:  

• Design user interfaces and process flows using iterative design techniques incorporating findings from user interviews, usability testing, and other forms of requirements discovery
• Produce user personas, user stories, prototypes, wireframes, interaction and design specifications
• Run ad-hoc usability tests with end users when needed and communicate research findings
• Facilitate design review sessions with key stakeholders with the goal of advocating for the user needs
• Engage with development to understand platform capabilities, communicate design goals, adapt and verify designs through the agile software development process
• Create and maintain UI guidelines and visual standards
• Identify opportunities for product or feature enhancements
• Remain up-to-date on industry trends, market conditions, and consumer preferences
• Iterate existing designs to meet industry or consumer needs

You Have:

• Bachelor’s degree or equivalent experience
• 4+ years’ experience as an information architect, interaction designer, product designer, user experience designer, and/or usability engineer
• Proven knowledge of design aesthetics and solid understanding of User-Centered Design principles
• Sharp attention to detail
• Proficient in design tools, specifically Figma. Experience with other design tools such as Sketch and the Adobe Suite is beneficial
• Understanding of cross platform, browser, and device design strategies
• Relative experience with HTML/CSS/JavaScript. While it is unlikely you will code, having knowledge of how Front-End code works is beneficial
• Knowledge of responsive design techniques and challenges
• Experience in contributing to a design system
• Time and project management skills

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Position Overview:

• MRI Software is seeking an Accounts Receivable Coordinator (Debtors Administrator) to join our team! We are looking for an ambitious, detailed orientated and organized employee, whose primary function will be: (1) Working incoming tickets inquiries (client accounts email queries), sending invoices/statements and updating client info onto our systems and data maintenance. (2) This position is strictly back-office, non-collections, non-client facing, pre-legal (Breach) Debtors experience and Paywall (Suspending clients' access). Advanced Excel is preferred, Intermediate will be considered.
• It is vital that the Accounts Receivable Coordinator builds and maintains a close relationship with all internal stakeholders, to ensure smooth running of accounts and encourage timely recovery of payments.

SKILLS & OTHER REQUIREMENTS

•  Work incoming Tickets (Debtors Queries/Admin)
•  Experience in Advanced Excel is preferred.
•  Excellent communication skills, both written and verbal.
•  Experience in Debtors Pre-Legal/Breach admin.
•  Relevant tertiary qualification
•  2-5 years of proven full credit control function or related experience.
•  Experience in working with targets and tight deadlines.
•  Strong problem solving and time management skills.
•  Working knowledge of MS Office, especially Excel (Advanced level)

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• MRI Software is seeking a Software Support Analyst to join our team in Cape Town, South Africa!   This individual will be responsible for resolving customer queries and will need to analyse software issues to recommend solutions, engaging with clients via email and telephone will be an integral part of this role. The successful candidate will be the primary point of contact for a broad variety of customers, assisting with a wide range of functional questions and technical issues.

This role specifically relates to the Investment Modeling product suite.

• MRI Software will rely on YOU to listen to and empathise with our clients and to use your troubleshooting skills, positive attitude and technical savvy to meet their needs to deliver a consistent professional experience.

Responsibilities include:

• Develop a deep understanding of the functional aspects of the Investment Modeling product suite
• Advise clients on industry best practices
• Thoroughly test client issues to recreate and assist in determining root cause
• Using MRI support tool, track and resolve client issues in a timely manner following appropriate Support procedures
• Actively monitor issues to ensure they are resolved within clients’ Service Level Agreements
• Participates in the Knowledge Management process through creation and use of materials
• Attend client status meetings to review open issues
• Effectively and proactively manage client expectations
• Foster positive relationships with clients to ensure client retention
• Clearly document issue resolutions and confirm client understanding for closure of support cases
• Perform and participate in on-going system training and knowledge transfer with internal personnel across departments
• Actively participate in Transition to Support meetings to ensure successful knowledge transfer from implementation to support
• Log, test, track, coordinate deployment activities, and perform system testing as needed to achieve a successful upgrade
• Approach all circumstances and interactions in a professional manner
• Adhere to all internal policies and procedures as required by the Information Security Management Team

Requirements:

• Proven experience in researching and resolving client issues (2 years +)
• Software testing and troubleshooting experience
• Flexibility and passion for delivering outstanding service
• Interpersonal skills coupled with the ability to work across departmental boundaries
• Excellent written and oral communication skills
• Excellent analytical skills
• Ability to work (individually and as part of a team) in a fast-paced environment, work on multiple projects, multi-task, define deliverables, and meet established deadlines
• Professional image and appearance
• Intermediate to advanced MS Office skills (esp. Excel, Word, Outlook)
• Must be fluent in English

Preferences:

• BA/BS in Business or Computer Science or equivalent experience
• Previous experience in using Real Estate investing and valuation software highly regarded
• Previous experience on modelling of cashflow through to Valuation
• Technically proficient
• Real estate knowledge and experience
   

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RESPONSIBILITIES

• Work with clients to understand their needs.
• Turning business requirements into technical requirements and documented specifications.
• Presenting solutions to stakeholders (non-technical audiences) and soliciting constructive feedback.
• Train clients in the MRI Toolkit.
• Migrate client database to MRI Cloud.
• Install MRI product to self-hosted client Servers.
• Complete data conversions from source software’s to MRI.
• Create reports using both MRI Toolkit and SSRS reporting.
• Learning from, and sharing knowledge and skills with your teammates to improve internal processes and impact.

Requirements:

• Client focus and a passion for quality
• Dedicated and conscientious with an attention to detail
• Strong organization, project, and time management skills
• Familiarity with working with databases
• Previous experience with SQL preferred
• Previous experience in programming is a plus
• Professional communication skills with the ability to confidently articulate technical concepts to non-technical people and train others
• Bachelor’s degree or equivalent work experience
• Previous experience in customer/client service or consulting is helpful

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Position Overview

• The Operations Analyst will be responsible for maintaining and capturing data within Salesforce Customer Relationship Management (CRM) system, focused on increasing sales productivity and velocity. As a critical team member, you will collaborate closely with cross functional operational team members and MRI Global Sales Team. 
• Your primary responsibility will be to review and validate sales quotes and contracts, monitor, and maintain accurate order processing, provide hands on support and guidance through service requests, assist workflows and ensure data integrity. The ideal candidate has experience with data entry and supporting sales team members with operational admin tasks.

Responsibilities

• Serve as the trusted advisor and provide guidance to sales team members, supporting sales activity and quoting enablement.
• Manage stakeholders’ requests, queries and issues utilizing Services Requests.
• Process high volumes of transactions accurately including quote approval, validation, and quality assurance of submissions.
• Identify and communicate errors and deficiencies to stakeholders for resolution.
• Facilitate regular specialist solution sessions.
• Implement best-practices and standardization of sales processes leveraging efficiency and scalability.
• Contribute to team metrics by through productivity, accuracy, and continuous process improvement.

Desired Skills & Experience 

• 1+ Years Experience in a similar role, involving data entry, order processing and contract administration. 
• Strong analytical skill set, critical thinking, and critical thinking skills. 
• Ability to work independently and as part of a team.
• Knowledge of Salesforce.com and Excel 
• Accountability, Proactiveness, Diligence, and Responsiveness
• Flexibility for quarter end closes