Job Opportunities at Pollock & Associates

• To be successful in this role, you must have a Bachelor's Degree in Computer Science, Software Engineering, or any other Information Technologies related field. A certification in system management best practices (ITIL) is a plus, and basic knowledge of Oracle database and scripting, Unix, Windows, Python, etc. is highly desirable. You must have at least 5 years of experience in a similar role.
• As a Customer Support Engineer, you will interface with the Support Delivery Manager, Technical Support Manager, site or customer administrators, other technical support teams and internal contributing entities. You will be responsible for overseeing the design, development, and implementation of software systems, applications, and related products. You will need to have technical skills in solutions and systems and the ability to troubleshoot and debug live applications. Additionally, you must have knowledge of IT infrastructure, database solutions, and IT security.
• It is essential that you have expertise based on the level of received tickets (1, 2, or 3) and knowledge of the administration of Linux environments, at least one scripting language, scripting and database knowledge, SQL knowledge (basic queries: select, update, insert, etc.), basic networking skills (e.g. TCP/IP, HTTP, or any encryption method/protocol), experience with virtualization (administration and troubleshooting), experience with all web/application servers (e.g. Apache), and knowledge of applicable data privacy practices and laws. You must have experience in supplier management (internal and external) and an excellent understanding of the organization's goals and objectives.
• Proficiency in English, both written and oral, is a must, and knowledge of French or other languages depending on the customers supported in the area is desirable. Frequent domestic and international travel is a requirement.

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• We are looking for a Regional Sales Manager to join our team in Southern Africa. The successful candidate will report directly to the Sales Director and be responsible for acquiring new territories and/or winning targeted new projects/customers.
• As a Regional Sales Manager, you will be responsible for managing profitability and delivery of new business in the region, ensuring profitable growth in sales and revenue through planning and execution by working with multiple teams in the organization.
• To be successful in this role, you will need to meet targets by ensuring the delivery of defined Order Entry and Pipe commitments. This will involve building and keeping existing customers through the renewal sales process, acquiring new customers through targeting new territories and accounts, growing existing customers through sales of advanced offers, and engaging with clients at the operational and C-level.
• To qualify for this role, you must have a tertiary qualification in a related field, a minimum of 7 years of Business Development and Sales experience in government departments, and a post-graduate qualification. Experience working in the Southern African region (Mozambique, Angola, Namibia, Zambia, Malawi, Botswana) will be an added value.
• Additionally, the ability to prioritize, excellent communication skills in Portuguese, and a passion for sales are essential requirements for this role.