Job Opportunities at World Vision

Overview

• The Senior Advisor, Sponsor Experience & Journey Design partners with Support Offices to strengthen how Child Sponsorship is framed, expressed, and experienced — from the first moment of sponsor consideration through ongoing engagement and retention. This role focuses on sponsor journey design, product expression, and market relevance, ensuring sponsorship remains compelling, engaging, and emotionally resonant.
• By drawing on sponsor insights, consumer trends, and global best practices, the role helps Support Offices identify optimal sponsor journeys and touchpoints that build connection, demonstrate impact, and foster long-term loyalty. Through collaboration, enablement, and shared innovation, this role supports the ongoing evolution of sponsorship as a product expression that is relevant to donors and true to World Vision’s mission.
• This work is key to increasing the relevance and appeal of the sponsorship product, improving sponsor satisfaction and retention, and driving growth in sponsor engagement and revenue.

Key Responsibilities

Product Expression & Market Relevance

• Partner with Support Offices to shape fresh sponsorship expressions that resonate in today’s marketplace. 
• Collaborate on the pre-conversion experience, helping refine how sponsorship is presented to attract and inspire new supporters.
• Translate insights and case studies into adaptable frameworks for positioning and messaging. 
• Support consistency in global sponsorship expression while enabling local flexibility. 

Sponsor Journey & Experience Design

• Guide the design of optimal sponsor journeys, that connects pre-conversion offer, identifying key touchpoints to create meaningful post-conversion experiences. 
• Support SOs in mapping and refining sponsor touchpoints that create meaningful connection, highlight impact, and build loyalty. 
  - Provide strategies and frameworks that help SOs balance global alignment with local relevance.

Support Offices (SOs) Collaboration & Enablement

• Act as a consultative partner to SOs, supporting them to design, test, and scale sponsorship experiences. 
• Facilitate communities of practice, learning calls, and peer exchanges to foster collaboration. 
• Create and curate adaptable tools, frameworks, and messaging resources that can be locally applied.

Insights & Research

• Facilitate agile, fit-for-purpose research and testing to understand sponsor needs, motivations, and behaviors. 
• Use light-touch methods to generate insights that guide product expression, the marketing offer and journey design. 
• Translate findings into practical recommendations that Support Offices can apply.

Continuous Innovation & Ecosystem Integration

• Promote a test-and-learn culture across Support Offices by piloting new engagement strategies and product expressions.
• Evaluate and refine approaches using sponsor feedback, performance data, and insights.
• Collaborate with field and insights partners to ensure innovations enhance both sponsor and child experience.
• Support alignment of sponsorship journeys with broader SO engagement opportunities and digital ecosystems.
• Identify integration points so sponsorship connects seamlessly with wider digital, campaign, and channel experiences.

Knowledge, Skills and Capabilities

Required Skills and Experience

• Bachelor’s or Master’s degree in Business, Marketing, or related field.
• Advanced education, certification or equivalent experience in fundraising, customer experience design and digital marketing, an advantage
• 10+ years in marketing, product expression, or customer experience design, ideally with global consumer-facing brands (FMCG, entertainment, digital platforms).
• Proven success in framing and positioning products for market appeal.
• Expertise in journey design and customer/sponsor engagement strategies.
• Experience collaborating in global or matrixed organizations with multiple stakeholders.
• Strong background in digital-first engagement and retention practices.
• Excellent written and verbal communication skills
• Experience defining and using success metrics (e.g., NPS, retention, digital engagement) to drive continuous improvement in product marketing and donor experience
• Strong in the use of data and insights to drive marketing decisions
• Highly relational with ability to effectively collaborate and influence globally
• Active Christian faith and alignment with World Vision’s mission and values

Preferred Skills and Experience

• 10+ years of proven success in employing cross-functional partnerships to increase effectiveness of marketing.
• Knowledge of and experience working with World Vision Support Offices
• Strategic thinker able to connect sponsor insights, consumer trends, and best practices into actionable recommendations.
• Skilled in storytelling and creating frameworks that bring experiences and impact to life.
• Collaborative, facilitative, and effective in cross-cultural environments.
• Analytical mindset; able to use data to guide improvements.

Travel and Work Environment

• 15% international travel
• As expected for a virtual office environment with the addition of frequent travel and the need to accommodate work across multiple time zones.

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JOB PURPOSE:

• This role leads the sponsor experience vision and strategy for World Vision’s Sponsor App and Portal - the primary digital touchpoints for deepening sponsor relationships. By shaping a future-facing digital journey, this role ensures sponsors are inspired, engaged, and connected to the children and communities they support.
• Acting as the sponsor’s advocate, the role translates insights, content, and engagement trends into a compelling experience roadmap. It partners with Support Offices, digital enablement, and technical teams to bring sponsor experience priorities to life. Beyond features and functions, this role focuses on storytelling, emotional connection, and impact - creating digital journeys that foster loyalty and retention.
• While the App and Portal are the primary focus (90%), the role also ensures they connect seamlessly with Support Office digital opportunities (10%), strengthening cohesion and creating a unified sponsor journey across touchpoints.

KEY RESPONSIBILITES:

Shape Sponsor Experience Vision & Strategy

End Results

• A clear, future-focused vision for the Sponsor App & Portal is developed and championed.
• Sponsor journeys are inspiring, intuitive, and aligned with WV’s mission and brand.
• Stakeholders rally around a shared digital engagement roadmap that balances sponsor needs and organizational goals.

Lead Sponsor Insights & Engagement Design

End Results

• Sponsor insights, research, and feedback directly shape digital journeys and priorities.
• Sponsors experience deeper connection, trust, and retention through meaningful interactions.
• Sponsor needs are consistently translated into engaging, value-driven experiences.

Guide Content & Impact Storytelling Strategy

End Results

• Digital experiences bring the sponsorship story arc (problem, plan, progress) to life in compelling ways.
• Content strategies highlight transformation, impact, and sponsor value, creating emotional resonance.
• Best practices are established for integrating storytelling seamlessly into the app and portal.

Drive Collaboration with Support Offices (SOs)

End Results

• SOs are aligned on common goals and actively shape the sponsor experience strategy.
• Global collaboration frameworks ensure balance between consistency and local flexibility.
• SOs feel ownership and shared accountability in delivering outstanding sponsor experiences.

Champion Innovation, Measurement & Optimization

• Digital engagement trends are translated into meaningful, future-ready improvements.
• Sponsor experience KPIs (e.g., engagement, satisfaction, retention) are defined and tracked.
• Data-driven insights continuously inform refinements and innovation across the platform.

REQUIRED PROFESSIONAL EXPERIENCE:

• Bachelor’s or Master’s in Digital Product Strategy, Marketing, Communications, Human-Centered Design, or related field. Equivalent relevant experience considered.
• 7+ years in digital product strategy, customer/sponsor engagement, or related roles.
• Proven success shaping user/customer journeys that deliver measurable outcomes.
• Strong track record translating insights into digital experiences that drive emotional connection and retention.
• Demonstrated ability to influence and align cross-functional, multi-market stakeholders.
• Experience in donor/customer engagement or mission-driven contexts is a strong advantage.

LANGUAGE REQUIREMENTS:

• Excellent written and spoken English

TRAVEL AND/OR WORK ENVIRONMENT:

• Travel is up to 15%
• Standard office environment with remote collaboration tools; flexibility for virtual design/testing workshops across regions

PREFERRED KNOWLEDGE AND QUALIFICATIONS:

• Visionary thinker with the ability to define and inspire long-term digital engagement strategies.
• Strong storyteller with the ability to shape content into engaging sponsor journeys.
• Skilled collaborator across technical, creative, and engagement teams.
• Analytical and data-driven, comfortable with KPIs and continuous improvement.
• Globally minded, able to navigate cultural differences and work across time zones.