When Dermalogica meets skin, skin health is redefined. Dermalogica is the number one choice of skin care professionals and consumers worldwide. Why? Because for over 25 years, we"ve been dedicated to delivering skin health results through education, innovation, and professional recommendation, not through advertising, frilly packaging, promises of mirac...
Job Description
- We have great opportunities for qualified skin therapists to work with the World's no1 skincare brand! Dermalogica is looking for driven and passionate skin therapists to drive sales and business objectives and be a brand ambassador!
Do you want to be part of our tribe?
- We are looking for confident professionals who are happy to engage with customers, converting them to be a Dermalogica devotee.
Key Responsibilities of our Retail Skin Therapists:
- Perform all treatments and concept procedures regularly and according to the Dermalogica Standards
- Take ownership of monthly targets and keep abreast of daily goals and targets achieved.
- To ensure that accurate and detailed consultations and Face Mapping is conducted with each new client and ensure all records are updated after every visit on the POS system.
- Assist consumers with retail and follow up with consumers telephonically/via email post product sales and treatments regarding their results of treatment and/or products used.
- Be available for all relevant store activities including meetings, workshops, inventory, unpacking orders, sales promotions.
- Maintain the treatment area (and other work areas) in a professional manner including stocking shelves, cleaning all the areas including the skin bar and product pool, and replenishing product.
Do you have the below skills?
- Our retail Skin Therapists must have a Skin Care Qualification NQF Level 4 (minimum 2 years full time)
- Be able to work retail hours including evenings & weekends
- Have a passion for retailing and a sales track record
- Be confident in engaging with customers
- Self-motivated
- Proficiency in Microsoft Office
- Previous Dermalogica experience is an advantage
- Want to become part of the next chapter in Dermalogica’s rich history of success?
- Apply today to join the Dermalogica tribe!
Experience:
- Skin Care Therapist: 2 years (Required)
- License/Certification: Skin Care Therapist Qualification (Preferred)
Closing Date 30 September 2026
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Job Description
- Dermalogica South Africa is seeking a commercially driven Junior Trade Marketer: Retail and Concept Stores to support the execution of trade marketing initiatives that bring brand strategy to life in retail, create consumer demand and drive sell-out performance across retail partners and Dermalogica Concept Stores.
- Reporting to the Trade Marketing Manager / Marketing Manager, the role will support the planning and execution of retail campaigns, product launches, promotions, visual merchandising, consumer activations and in-store experiences.
- The role is responsible for ensuring marketing activity is translated effectively into the retail environment, with a clear focus on execution excellence, consumer engagement, conversion and commercial results.
- The role works closely with Sales, Retail Operations, Education, Ecommerce, Marketing, stockists and agency partners to ensure activations are delivered on time, to brand standards and with clear commercial objectives. The role will also monitor retail performance, gather field insights and recommend opportunities to improve execution and drive demand.
KEY RESPONSIBILITIES
Retail Trade Marketing & Activation
- Support the development and execution of retail activation plans aligned to key trading periods, product launches, campaigns and commercial priorities.
- Coordinate and execute in-store campaigns, promotions, launches, consumer activations and events across retail partners and Concept Stores.
- Translate marketing campaigns and brand strategies into clear, impactful and commercially focused in-store executions.
- Ensure activation plans are adapted to the requirements, opportunities and trading environment of individual retail partners and Concept Stores.
- Coordinate campaign timelines, POS materials, sampling, promotional mechanics and other trade requirements to ensure activations are delivered effectively.
- Monitor activation execution and proactively identify and resolve issues that may impact visibility, consumer engagement or sales performance.
Driving Consumer Demand & Sell-Out
- Support initiatives designed to create consumer demand, increase footfall and convert consumer engagement into retail sales.
- Implement trade activities that support improvements in conversion, average transaction value and repeat purchase.
- Identify opportunities to maximise the commercial impact of product launches, promotions and key trading periods.
- Work with retail and store teams to ensure they understand the consumer proposition, product focus, promotional mechanics and key selling messages behind each activation.
- Support initiatives that connect consumer education, treatment experiences and retail recommendations to drive product purchase.
- Monitor sell-out performance and identify opportunities to improve activity and drive incremental sales.
In-Store Trade Execution & Retail Excellence
- Ensure trade marketing activity is executed consistently and effectively across retail environments and Concept Stores.
- Conduct regular store visits to monitor campaign visibility, merchandising, POSM, promotional execution, product availability and the overall consumer experience.
- Maintain and uphold Dermalogica visual merchandising and brand standards across retail environments.
- Identify execution gaps and work with relevant teams to implement corrective actions.
- Ensure POS materials, campaign assets and promotional collateral are deployed correctly, on time and maintained throughout the campaign period.
- Provide regular field feedback and recommendations to improve future activations and in-store execution.
- Support the delivery of a consistent and premium Dermalogica consumer experience across all retail touchpoints.
Retail Partnerships & Stakeholder Management
- Build collaborative relationships with retail teams, Concept Store teams, stockists and external partners to support effective trade execution.
- Support the development of retailer activation proposals, presentations and commercial plans.
- Work with retail teams to align on activation objectives, execution requirements, consumer messaging and sales opportunities.
- Act as a reliable point of contact for day-to-day trade marketing execution and activation requirements.
- Gather feedback from retail partners and identify opportunities to improve activation effectiveness and commercial performance.
Commercial Performance & Insights
- Track retail sell-out performance and analyse the impact of activations, promotions and product launches.
- Compile monthly reporting on activation execution, sell-out performance, campaign effectiveness and key retail insights.
- Monitor competitor activity, shopper behaviour and retail trends to identify opportunities to drive demand.
- Use store visits, retail feedback and performance data to identify execution gaps and commercial opportunities.
- Recommend practical improvements based on data, field observations and retail performance.
- Maintain accurate records of activation activity, results and learnings to support continuous improvement.
Visual Merchandising & Point of Sale
- Support the planning and implementation of visual merchandising and point-of-sale activity across retail partners and Concept Stores.
- Ensure all campaign and product communications are presented in line with Dermalogica brand standards.
- Monitor POSM availability, placement and condition within stores.
- Identify opportunities to improve product visibility and shopper navigation at point of sale.
- Work with relevant teams and partners to resolve VM and POSM execution challenges.
Cross-Functional Collaboration
- Work closely with the Trade Marketing Manager, Marketing and Sales teams to ensure trade activity supports broader brand and commercial objectives.
- Collaborate with Education and Retail teams to ensure store teams have the relevant product, campaign and promotional knowledge to support consumer conversion.
- Work with Ecommerce, Retail Operations, stockists and agency partners to deliver integrated trade marketing initiatives.
- Share customer, shopper and retail insights internally to support future campaigns and commercial planning.
- Support integrated campaigns across multiple channels and departments, ensuring the retail environment delivers a consistent brand experience.
Qualifications required:
- Bachelor’s degree or diploma in Marketing, Communications, or related field.
- Additional qualifications in trade marketing, shopper marketing, retail marketing or digital marketing would be advantageous.
- Valid drivers license and own transport
Experience required:
- 3+ Years' experience in trade marketing, shopper marketing, retail marketing or a similar role.
- Experience coordinating and executing retail activations, promotions, launches and in-store campaigns.
- Experience working with retail partners, store teams or external agencies.
- Experience in visual merchandising, point-of-sale execution or consumer activations would be advantageous.
- Experience within beauty, skincare, wellness, premium FMCG or lifestyle brands is highly beneficial.
- Experience analysing sales, sell-out or campaign performance data.
- Demonstrated ability to manage multiple projects, stakeholders and deadlines in a fast-paced environment.
Competencies and Characteristics
- Commercial Acumen: Understands the connection between trade marketing activity, consumer demand, in-store execution and commercial performance.
- Execution Excellence: Translates plans into effective, timely and consistent execution across retail environments.
- Customer & Consumer Focus: Understands shopper needs and creates retail experiences that encourage engagement and purchase.
- Planning & Organisation: Manages multiple activations, projects, deadlines and stakeholders effectively, with strong attention to detail and follow-through.
- Analytical Capability: Uses sales data, retail performance and field observations to identify opportunities and improve execution.
- Relationship Building: Builds strong and collaborative relationships with retail partners, store teams and internal stakeholders.
- Ownership & Accountability: Takes responsibility for delivering high-quality execution and proactively addresses challenges.
- Results Orientation: Focuses on achieving measurable improvements in demand, conversion and sell-out performance.
- Communication Skills: Communicates clearly and effectively with internal teams, retail partners and external agencies.
- Agility & Adaptability: Responds effectively to changing trading priorities and a fast-paced retail environment.
Work Environment
- Primarily office-based in Cape Town.
- Regular travel required for store visits, retail activations, Concept Store support, events and partner meetings.
- Flexibility to work evenings, weekends and public holidays when required for retail events and activations.
- Own vehicle and valid driver's license essential.
go to method of application »
Job Description
- We have great opportunities for qualified skin therapists to work with the World's no1 skincare brand! Dermalogica is looking for driven and passionate skin therapists to drive sales and business objectives and be a brand ambassador!
Do you want to be part of our tribe?
- We are looking for confident professionals who are happy to engage with customers, converting them to be a Dermalogica devotee.
Key Responsibilities of our Retail Skin Therapists:
- Perform all treatments and concept procedures regularly and according to the Dermalogica Standards
- Take ownership of monthly targets and keep abreast of daily goals and targets achieved.
- To ensure that accurate and detailed consultations and Face Mapping is conducted with each new client and ensure all records are updated after every visit on the POS system.
- Assist consumers with retail and follow up with consumers telephonically/via email post product sales and treatments regarding their results of treatment and/or products used.
- Be available for all relevant store activities including meetings, workshops, inventory, unpacking orders, sales promotions.
- Maintain the treatment area (and other work areas) in a professional manner including stocking shelves, cleaning all the areas including the skin bar and product pool, and replenishing product.
Do you have the below skills?
- Our retail Skin Therapists must have a Skin Care Qualification NQF Level 4 (minimum 2 years full time)
- Be able to work retail hours including evenings & weekends
- Have a passion for retailing and a sales track record
- Be confident in engaging with customers
- Self-motivated
- Proficiency in Microsoft Office
- Previous Dermalogica experience is an advantage
- Want to become part of the next chapter in Dermalogica’s rich history of success?
- Apply today to join the Dermalogica tribe!
Experience:
- Skin Care Therapist: 2 years (Required)
- License/Certification: Skin Care Therapist Qualification (Preferred)
go to method of application »
Job Description
- We have great opportunities for qualified skin therapists to work with the World's no1 skincare brand! Dermalogica is looking for driven and passionate skin therapists to drive sales and business objectives and be a brand ambassador!
Do you want to be part of our tribe?
- We are looking for confident professionals who are happy to engage with customers, converting them to be a Dermalogica devotee.
Key Responsibilities of our Retail Skin Therapists:
- Perform all treatments and concept procedures regularly and according to the Dermalogica Standards
- Take ownership of monthly targets and keep abreast of daily goals and targets achieved.
- To ensure that accurate and detailed consultations and Face Mapping is conducted with each new client and ensure all records are updated after every visit on the POS system.
- Assist consumers with retail and follow up with consumers telephonically/via email post product sales and treatments regarding their results of treatment and/or products used.
- Be available for all relevant store activities including meetings, workshops, inventory, unpacking orders, sales promotions.
- Maintain the treatment area (and other work areas) in a professional manner including stocking shelves, cleaning all the areas including the skin bar and product pool, and replenishing product.
Do you have the below skills?
- Our retail Skin Therapists must have a Skin Care Qualification NQF Level 4 (minimum 2 years full time)
- Be able to work retail hours including evenings & weekends
- Have a passion for retailing and a sales track record
- Be confident in engaging with customers
- Self-motivated
- Proficiency in Microsoft Office
- Previous Dermalogica experience is an advantage
- Want to become part of the next chapter in Dermalogica’s rich history of success?
- Apply today to join the Dermalogica tribe!
Experience:
- Skin Care Therapist: 2 years (Required)
- License/Certification: Skin Care Therapist Qualification (Preferred)
go to method of application »
Job Description
- Dermalogica South Africa is seeking a customer-focused and data-driven CRM Specialist to take ownership of customer relationship management activity across ecommerce and retail channels, ensuring CRM platforms, customer data, lifecycle journeys and retention initiatives are effectively managed and optimised.
- Reporting to the Ecommerce Manager, the CRM Specialist will be responsible for implementing and optimising personalised customer communications, loyalty initiatives, customer lifecycle programmes, segmentation strategies and retention activity that drive customer engagement, repeat purchase behaviour and lifetime value.
- Success in this role will be measured through customer retention, repeat purchase rate, customer lifetime value, loyalty programme performance, CRM-driven revenue contribution, database health and campaign effectiveness.
KEY ROLES AND RESPONSIBILITIES
CRM Campaign Management
- Plan, execute and optimise CRM campaigns across email marketing, SMS marketing, loyalty communications, customer lifecycle journeys and automated customer communications.
- Build, deploy and quality-check customer communications according to the CRM calendar.
- Ensure all communications align with Dermalogica’s brand guidelines and customer strategy.
- Coordinate campaign assets and approvals with internal and external stakeholders.
- Monitor campaign performance, identify optimisation opportunities and implement continuous improvements.
Customer Lifecycle Marketing
- Develop, maintain and optimise customer lifecycle programmes, including welcome journeys, first-purchase journeys, abandoned cart programmes, post-purchase communications, re-engagement campaigns and VIP customer programmes.
- Identify opportunities to increase customer retention, repeat purchases and long-term customer value.
- Ensure customers receive relevant communications at key stages of their journey.
Loyalty Programme Management
- Manage the day-to-day performance, communication and optimisation of Dermalogica’s loyalty programme.
- Monitor customer participation, engagement and programme performance.
- Coordinate loyalty campaigns, rewards and customer communications.
- Identify opportunities to improve customer loyalty and long-term engagement.
- Assist in implementing global loyalty initiatives within the local market.
Customer Segmentation & Personalisation
- Develop and maintain customer audience segments using behavioural, transactional and demographic data.
- Support customer profiling and audience development initiatives.
- Implement personalised communication strategies to improve engagement and conversion.
- Ensure customer communications are relevant to customer interests and purchasing behaviour.
CRM Reporting & Analytics
- Track, analyse and report on CRM campaign performance, including open rates, click-through rates, conversion rates, revenue contribution, retention rates, database health and loyalty metrics.
- Produce weekly and monthly CRM performance reports.
- Develop actionable insights to improve campaign effectiveness and customer engagement.
- Monitor customer trends and provide recommendations to support business growth.
Ecommerce, B2B & Retail CRM Support
- Collaborate with Ecommerce, Retail and Marketing teams to align CRM activity with key business priorities.
- Support product launches, promotional campaigns and seasonal activity through CRM channels.
- Ensure CRM campaigns support both online and retail customer acquisition and retention objectives.
- Assist in driving customer engagement across ecommerce and retail touchpoints.
Customer Data Management
- Own customer database quality and data integrity, ensuring customer information is accurate, current and fit for segmentation and reporting.
- Ensure customer records, opt-ins and consent management processes comply with company policies and applicable regulations.
- Assist with data cleansing and ongoing database optimisation.
- Support audience creation and campaign targeting requirements.
Cross-Functional Collaboration
- Work closely with Brand, Ecommerce, Retail and Global CRM teams to ensure consistency across customer communications.
- Coordinate campaign requirements with designers, content creators and platform partners.
- Share customer insights and recommendations with key stakeholders.
- Support broader digital marketing initiatives where required.
QUALIFICATION REQUIREMENTS
- Degree, Diploma or equivalent qualification in Marketing, Digital Marketing, Business, Communications or a related field.
- CRM platform certifications and email marketing certification would be advantageous.
EXPERIENCE REQUIRED
- Minimum 3-5 years’ experience in CRM, email marketing, customer retention, marketing automation or digital marketing, with proven ownership of CRM activity
- Advanced Excel skills and strong reporting capabilities.
- Proven experience managing customer lifecycle, retention and loyalty campaigns from planning through to reporting and optimisation.
- Experience with CRM and email marketing platforms such as Klaviyo, Salesforce Marketing Cloud, Dotdigital, Mailchimp, HubSpot or similar CRM platforms.
- Experience configuring CRM workflows, customer segments, automation journeys and campaign reporting dashboards would be advantageous.
- Understanding of customer segmentation and personalisation strategies.
- Experience working in an ecommerce or retail environment.
- Knowledge of loyalty programme management and customer engagement strategies.
- Experience using reporting and analytics platforms such as Google Analytics 4 (GA4), CRM reporting tools and ecommerce reporting dashboards.
- Experience with Shopify or similar ecommerce platforms would be advantageous.
KEY COMPETENCIES
- Customer Centricity: Passionate about understanding customer behaviour and improving customer experiences, with a focus on developing long-term customer relationships.
- Analytical Thinking: Uses data and customer insights to drive decision-making and identify opportunities to improve engagement and retention.
- Results Orientation: Accountable for CRM performance and customer growth metrics, with a drive to improve customer lifetime value and retention.
- Attention to Detail: Delivers accurate and high-quality campaign execution while maintaining strong database and campaign governance standards.
- Planning & Organisation: Effectively manages multiple campaigns and deadlines, demonstrating strong project coordination skills.
- Communication & Collaboration: Strong written and verbal communication skills, with the ability to build effective relationships across departments and stakeholders.
Work Environment:
- This role is based out of our Cape Town office.
go to method of application »
Job Description
- We have great opportunities for qualified skin therapists to work with the World's no1 skincare brand! Dermalogica is looking for driven and passionate skin therapists to drive sales and business objectives and be a brand ambassador!
Do you want to be part of our tribe?
- We are looking for confident professionals who are happy to engage with customers, converting them to be a Dermalogica devotee.
Key Responsibilities of our Retail Skin Therapists:
- Perform all treatments and concept procedures regularly and according to the Dermalogica Standards
- Take ownership of monthly targets and keep abreast of daily goals and targets achieved.
- To ensure that accurate and detailed consultations and Face Mapping is conducted with each new client and ensure all records are updated after every visit on the POS system.
- Assist consumers with retail and follow up with consumers telephonically/via email post product sales and treatments regarding their results of treatment and/or products used.
- Be available for all relevant store activities including meetings, workshops, inventory, unpacking orders, sales promotions.
- Maintain the treatment area (and other work areas) in a professional manner including stocking shelves, cleaning all the areas including the skin bar and product pool, and replenishing product.
Do you have the below skills?
- Our retail Skin Therapists must have a Skin Care Qualification NQF Level 4 (minimum 2 years full time)
- Be able to work retail hours including evenings & weekends
- Have a passion for retailing and a sales track record
- Be confident in engaging with customers
- Self-motivated
- Proficiency in Microsoft Office
- Previous Dermalogica experience is an advantage
- Want to become part of the next chapter in Dermalogica’s rich history of success?
- Apply today to join the Dermalogica tribe!
Experience:
- Skin Care Therapist: 2 years (Required)
- License/Certification: Skin Care Therapist Qualification (Preferred)
go to method of application »
Job Description
- We have great opportunities for qualified skin therapists to work with the World's no1 skincare brand! Dermalogica is looking for driven and passionate skin therapists to drive sales and business objectives and be a brand ambassador!
Do you want to be part of our tribe?
- We are looking for confident professionals who are happy to engage with customers, converting them to be a Dermalogica devotee.
Key Responsibilities of our Retail Skin Therapists:
- Perform all treatments and concept procedures regularly and according to the Dermalogica Standards
- Take ownership of monthly targets and keep abreast of daily goals and targets achieved.
- To ensure that accurate and detailed consultations and Face Mapping is conducted with each new client and ensure all records are updated after every visit on the POS system.
- Assist consumers with retail and follow up with consumers telephonically/via email post product sales and treatments regarding their results of treatment and/or products used.
- Be available for all relevant store activities including meetings, workshops, inventory, unpacking orders, sales promotions.
- Maintain the treatment area (and other work areas) in a professional manner including stocking shelves, cleaning all the areas including the skin bar and product pool, and replenishing product.
Do you have the below skills?
- Our retail Skin Therapists must have a Skin Care Qualification NQF Level 4 (minimum 2 years full time)
- Be able to work retail hours including evenings & weekends
- Have a passion for retailing and a sales track record
- Be confident in engaging with customers
- Self-motivated
- Proficiency in Microsoft Office
- Previous Dermalogica experience is an advantage
- Want to become part of the next chapter in Dermalogica’s rich history of success?
- Apply today to join the Dermalogica tribe!
Experience:
- Skin Care Therapist: 2 years (Required)
- License/Certification: Skin Care Therapist Qualification (Preferred)
Method of Application
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