Job Vacancies at Development Bank of Southern Africa (DBSA)

Job Description    

• To develop, maintain an effective and “ready for response” business continuity management governance framework for the DBSA using the regulatory requirements and best practices. The
• incumbent will be tasked with promoting awareness of the BCM function through facilitation of awareness workshops, and manage the lifecycle of the Business Continuity Management plan.

Key Responsibilities    

• Develop, implement, manage, maintain and monitor an effective Enterprise Business Continuity Governance.
• Framework consistently with the general regulatory requirements and industry best practices and standards.
• Optimisation of existing programs and tools to improve management of risks and minimise the impact of disruptions on business as well as effectively continue or resume business following a disruption.
• Continuity planning and event management, development and facilitation of DBSA wide event exercises.  (BCM Scenario planning).
• Liaise and give feedback to the key Stakeholders; Assign responsibilities to Stakeholders;
• Expert knowledge and experience of how the all the functions integrate under the Enterprise Business Continuity Governance Framework.
• Re-engineering the business continuity planning processes to meet the business requirements.
• Development of a BCM Capability Tool that measures the maturity and progress of the framework in accordance with the business requirements.
• Enabling the development and regular delivery of business continuity training, workshops and information sessions to ensure DBSA staff are prepared for service disruptions and can resume operations as quickly as possible.
• Full coordination of the trained Business Continuity Teams in the response, recovery, restoration and resumption of all business operations in accordance with the business continuity plans, emergency response plans, crisis management plans and technology recovery plans;
• Work closely with ICT to develop and maintain ICT Continuity Plan for critical systems and applications;
• Work closely with the Emergency Response Team to ensure on-going compliance in terms of trained members and preparedness;
• Work closely with all other Business Continuity Management Team role players including Facilities,  Security, Human Capital, etc.
• Evaluate threats using the DBSA Risk Management Framework and methodology.
• Develop and maintain the Business Continuity Portal and filing system in accordance with the National Archives and Records Management Standards.
• Coordinate Business Continuity Plan Exercises in accordance with the annual exercise schedule;
• Report the Business Continuity Status of Divisions / Business Units to Senior Management;
• Assist the Division and Business Unit in enhancing, formalizing and standardizing the business continuity planning process, by identifying and selecting BC strategies per Division;
• Development of an Incident Management Plan and Support Structure (Strategic, Tactical, Operational);
• Maintain and Review all plans quarterly.
• Ensure regular reporting to the relevant governance committees providing assurance.
• To ensure regular comprehensive reporting to the relevant governance committees.
• To provide guidance and support to management and function owners. 
• Ensure a disaster plan is in place to provide for the protection of vital information assets.

Key Measures/KPI’s

• Able to design and implement effective and high quality governance frameworks in accordance with the relevant legislations, regulations, standards and best practise to ensure the risks are managed and compliance is adhered to.
• Able to respond; Recover, Restore and Resume Business operations with minimal impact to the business.
• Ensure that the BCM programme continuously operates at a minimum of Best Practice Maturity.
• Adequate levels of BCM capability are measured throughout the Bank.

Expertise & Technical Competencies    

• A Bachelor’s Degree or Equivalent Qualification.
• A membership of the Business Continuity Institute and/or an equivalent institution.
• 5 - 10 years of experience in Business Continuity Management Risk Management;
• Adequate  knowledge of Business Continuity Management and Resilience Frameworks.
• Computer literacy and the basic understanding of business concepts.
• Basic understanding of how information systems are designed & process data.
• A good understanding how Disaster Recovery, Business Continuity, Crisis Management and Emergency Management are integrated under resilience SharePoint or similar system experience will be advantageous.
• Experience in writing organisation wide strategies, policies, procedures and training materials will be advantageous.
• Project Management experience is an advantage.
• At least 6 years of experience in Risk Management preferably in a Financial Sector environment;
• At least 10 years of experience in developing, managing, coordinating, implementation, testing and reviewing of full spectrum Business Continuity programmes, disaster recovery, emergency response etc.;
• Expert knowledge of Business Continuity Management and resilience, Enterprise Risk Management and Operational Risk Management Standards and Best Practice; as well as the risk related control frameworks and practices, (COSO, ISO, ITIL, CMM, COBIT, etc.)
• Experience in developing a BCM Assurance Framework.  An understanding of the corporate wide Insurance especially in terms of Business Disruption Insurance.
• Experience in writing organisation wide strategies, policies, procedures and training materials.
• Experience of writing and presenting reports to senior management.
• Extensive knowledge of the legislative requirements of the Data Protection Act and other information laws.
• Experience in the investigation and management of incidents and root cause analysis.
• Expert knowledge in Incident and Crisis Management experience.
• Ability to assess commercial imperatives with a risk focus.
• Ability to take ownership of and demonstrate accountability for issues.

Technical
Written Communication

• Understands that different writing styles are required for different documents or audiences.
• Write effective correspondence, prepares questions and reports, statements of circumstance and briefing notes.
• Has a solid mastery of writing principles such as grammar, sentence construction etc.

Reporting

• Designs / customizes reports to meet user needs.
• Prepares complex or tailored reports, gathers information from a variety of sources, analyses and includes in a report.
• Keeps standard reports under review and proposes improvements to meet user needs.

Problem Solving

• Identifies complex problems based on a broad range of factors, many of which are ambiguous or difficult to define.
• While remaining guided by organisational values, identifies optimal solutions, thinking first in terms of possible approaches and flexibilities in the system vs. blind adherence to rules or procedures.
• Implements solutions to complex problems, then evaluates the effectiveness and efficiency of solutions and identifies needed changes.

Stakeholder Management

• Actively engages partners and encourages others to build relationships that support DBSA objectives.
• Understands and recognises the contributions that staff at all levels make to delivering priorities.
• Proactively manages partner relationships, preventing or resolving any conflict.
• Adapts style to work effectively with partners, building consensus, trust and respect.
• Delivers objectives by bringing together diverse stakeholders to work effectively in partnership.

Planning and Organising

• Plans and manages multiple priorities and deadlines.
• Uses effectively advance time management processes to deal with high workload and tight deadlines.
• Organises, prioritises and schedules tasks so they can be performed within budget and with the efficient use of time and resources.
• Achieves goals in a timely manner, despite obstacles encountered, by organising, reprioritising and re-planning
• Computer Literacy
• Consistently uses relevant office software products such as word-processing, spreadsheet, presentation, and email packages to an acceptable standard for the job.
• Has the ability to use standard and/or program-specific the organisation databases, and merge / import data from one program to another.
• Adapts method of working to accommodate changes in the technological development.
• Risk response and Reporting
• Monitor the effectiveness of actions taken to manage identified risks and intervene as appropriate.
• Understand and be able to explain the purpose of risk mitigation measures.
• Understand, develop and prepare risk reporting.

Required Personal Attributes    
BEHAVIOURAL COMPETENCIES
Achievement Orientation

• Delivers work on time and quality and follows through on agreed commitments.
• Views new work experiences as an opportunity for growth.
• Reacts immediately to overcome setbacks or/and obstacles in order to meet goals.
• Recognises and acts upon current opportunities.

Attention to Detail

• Double-checks the accuracy of information or work.
• Ensures that the work produced doesn’t contain any errors.

Customer Service Orientation

• Makes self fully available, especially when the customer is going through a critical period.
• Requests on-going feedback from customers and takes action in response to it; manages to retain and capitalize on existing customers.
• Takes the “extra step” to resolve customer issues appropriately, even in the case where they do not fall under own area of responsibility.
• Is aware of the level of service offered by the competition and provides more for customers than they expect.

Self-Awareness & Self-Control

• Feels strong emotions in the course of a conversation or other task, such as anger, extreme frustration, or high stress;
• Holds the emotions back, and continues to act calmly.
• Ignores angering actions and continues a conversation or task.
• May leave temporarily to withhold emotions, then return immediately to continue.

Teamwork & Cooperation

• Values and utilises the expertise of colleagues, asking for ideas and input and collaborates to form decisions and plans.
• Willingly learns from others.
• Creates opportunities for knowledge and expertise sharing between all members of the team.

go to method of application »

• To drive the service delivery focus and prioritization within the ICT business unit through overseeing the development and maintenance of ICT policies, procedures, methodologies (Project Management, Contract Management, Vendor Management), and governance. The role will also be accountable forh effective management of key stakeholder (Vendor or Contracts Management) relationships and SLAs. 

Key Responsibilities    
Strategic function

• In collaboration with the Manager: Back Office, Head: Finance and Chief Financial Officer (CFO):
• Assist in the alignment of the financial strategy to the business strategy.
• Assist in aligning the DBSA corporate strategy with the Bank's operating model.
• Assist in setting the strategic direction for the DBSA in terms of Back office support. This includes financial modelling, scenario planning and forecasting.
• Provide assistance and guidance in developing proper supporting systems and procedures.
• Provide financial and statistical reports for Executive decision making.
• Review and amend financial policies and procedures to support the business.
• Provide proactive and regular forecasting and scenario planning for corporate and divisions.
• Interpret and analyse key financial information current and forecast and ratios to assist in financial decision making.
• Action expense-management strategy to be utilised for financial analysis, decision-making and cost savings.
• Escalate any issues with other divisions to Manager
• Ensure high standards of financial control and ensure effective management of working capital, margin management, risk management and disciplined financial best practice.
• Management Reporting and Information systems
• Prepare financial plans and budgets for Executive decision-making.
• Provide proactive and regular forecasting and scenario planning for corporate planning for assets and liabilities
• Alignment of financial policies, procedures and strategies with the SAP FICO IT design in relation to business and financial rules
• Responsible for continuous improvements on back office support
• Review own actions against the organisation plan (Balance Score Card) and look at the "big picture" when considering opportunities
• Keep the DBSA's business functions and keep abreast with business developments and trends.
• Ensure ongoing compliance in terms of legislative (Treasury, PFMA), financial, tax and related matters.
• Assist in the preparation of annual and interim financial reports.
• Review payments to ensure protection against or early detection of fraudulent activities.

Stakeholder Management

• Provide direction and management to colleagues where applicable
• Build relationships with stakeholders across the organisation to ensure open communication and to obtain a deep understanding of the Bank's operations.

Key Measures/KPls

• Understand DBSA's core operations and be able to interpret accordingly.
• Ability to multi task and demonstrate a willingness to acquire new knowledge.
• Self-driven and willingness to assist in new initiatives.
• Accuracy, quality, reliability and timeousness of quarterly and annual financial reporting.
• Ability to effectively implement processes with detailed procedural manuals as well as policies and documentation of business processes which should be reviewed and updated quarterly.
• Accuracy of budgets/forecasts as it relates to the balance sheet and cash flow statement projections.
• Management of Client Relationships and key internal and external Stakeholders.
• Eagerness to learn and advance within all spheres of finance.

Expertise & Technical Competencies    

• Education and experience required:
• Relevant post matric 3 year qualification
• Relevant post graduate qualification will be advantageous
• ICT industry related experience – 10 + years
• ICT Service Delivery Management experience 3 - 5 years with a sound understanding of the underpinning technologies 
• At least 5 years leadership/management experience within the IT environment
• Sound knowledge and understanding of Supply and Demand management
• IT/Service Delivery exposure on ITSM (Service Management)  practices and principles
• CobIT foundations, formal project management and ITIL certification
• Infrastructure platforms and systems knowledge applicable to financial services
• IT contracts and vendor management experience
• Ability to consolidate and define current and future platform strategic solutions

Technical Competencies
Negotiation

• Has an appreciation of cultural sensitivities and differences.
• Effectively employs a variety of advanced behavioural/interpersonal competencies to control the negotiation situation.
• Is able to take the lead in a variety of sensitive negotiation situations requiring high levels of tact and diplomacy.
• Is able to place a discrete negotiation situation within the context of a broader long-term relationship and is not threatened by conceding ground to protect the longer-term interests of DBSA.

IT Strategy and Planning

• Has a deep knowledge of IT solutions and their short and long term benefits and able to make a business case for large IT initiatives to improve overall performance.
• Closely involved in organisational decision making, developing the IT strategy as a cornerstone for the organisational strategy.
• Able to carry out benchmarking exercises with similar sized organisations and report on the organisation efficiencies and deficiencies in addition to suggesting how to achieve “best of breed“ solutions.
• Sound knowledge and understanding  of business strategies of  own customers and  development opportunities and potentials
• Provide leadership that encourages cultural diversity and the management style required for managing across cultures

Presentation Skills

• Knows how to deliver arguments persuasively by employing a range of advanced presentation techniques (e.g. the appropriate use of body language, how to close a presentation so that the audience continues to think about the subject matter etc.).
• Has knowledge of various feedback mechanisms to check levels of audience understanding.

Project Management

• Defines, plans and manages large and/or strategic projects, including those with a high degree of technical complexity, with impacts across the organisation and/or with national implications.
• Assembles and leads diverse and multi-disciplinary teams, ensuring maximum effective resource utilisation.
• Successfully manages substantial project budgets, and reports directly to senior managers on the progress and results of projects.
• Identifies complex issues that need escalation and proposes appropriate corrective actions.

Costing and Budgeting

• Able to prepare and input budget information for various departments.
• Able to produce standard monthly cost/variance reports for distribution to line management.
• Provides analytical support to the Finance function in the preparation of financial proposals, submissions and projected costs to be included in budgets and allocations.
• Understands DBSA monthly close/trial balance procedures.
• Understands DBSA cost/revenue centre structure.

Service Focus

• Maintains focus on the whole life of service delivery - designs, develops, delivers and operates.
• Ensures that a set of IT solutions, suppliers and vendors come together to deliver an IT service.

IT Support

• Tracks trends and developments that will affect own department’s / section’s ability to meet current and future end user’s needs.
• Seeks out and involves end-user / customer in assessing the provided services, solutions to identify ways to improve.

Required Personal Attributes    
Leadership / Behavioural Competencies:
Leading & Empowering Others

• Identifies long-term goals for the team and communicates them to team members, ensuring their buy in.
• Sets a good example by personally exercising desired behaviour; acts on values and beliefs.
• Communicates a vision for the team and future success that inspires team members.
• Ensures that competent employees are given opportunities to further their careers.

Leading & Managing Change

• Anticipates the need for change when not obvious and influences others to gain support. Builds sustainable business and organisational capacity to embrace and thrive on change.
• Re-engineers and aligns processes and practices to support and sustain the desired change

Strategic & Innovative Thinking

• Understands connections and trade-offs of strategic choices to evaluate which ideas are practical and possible by considering business and/or scientific implications.
• Develops innovative business and/or customer solutions that shape industry practices.

Teamwork & Cooperation

• Acts to promote a friendly climate and good morale, and resolves conflicts.
• Creates opportunities for cross-functional working.

Developing Others

• Gives specific positive or constructive feedback for developmental purposes.
• Reassures and/or expresses positive expectations for future performance when giving corrective feedback.
• Gives individualised suggestions to individuals for their improvement.

Driving delivery of results

• Identifies and implements a business opportunity that will have a long-term impact on the business. Monitors progress and adapts the plan if necessary to ensure optimal benefit to the business.
• Makes decisions, sets priorities, or chooses goals on the basis of inputs and outputs: makes explicit considerations of potential profit, return on investment, or cost benefit analysis.

Decisiveness (High Performance, Service Orientation)

• Makes timely decisions about complex issues even when some information is missing.
• Makes decisions and stands by them even when they are controversial or unpopular. Grasps critical business opportunities when they arise by making timely decisions