Head: ICT Service Management & Governance - Midrand at Development Bank of Southern Africa (DBSA)

• To drive the service delivery focus and prioritization within the ICT business unit through overseeing the development and maintenance of ICT policies, procedures, methodologies (Project Management, Contract Management, Vendor Management), and governance. The role will also be accountable forh effective management of key stakeholder (Vendor or Contracts Management) relationships and SLAs. 

Key Responsibilities    
Strategic function

• In collaboration with the Manager: Back Office, Head: Finance and Chief Financial Officer (CFO):
• Assist in the alignment of the financial strategy to the business strategy.
• Assist in aligning the DBSA corporate strategy with the Bank's operating model.
• Assist in setting the strategic direction for the DBSA in terms of Back office support. This includes financial modelling, scenario planning and forecasting.
• Provide assistance and guidance in developing proper supporting systems and procedures.
• Provide financial and statistical reports for Executive decision making.
• Review and amend financial policies and procedures to support the business.
• Provide proactive and regular forecasting and scenario planning for corporate and divisions.
• Interpret and analyse key financial information current and forecast and ratios to assist in financial decision making.
• Action expense-management strategy to be utilised for financial analysis, decision-making and cost savings.
• Escalate any issues with other divisions to Manager
• Ensure high standards of financial control and ensure effective management of working capital, margin management, risk management and disciplined financial best practice.
• Management Reporting and Information systems
• Prepare financial plans and budgets for Executive decision-making.
• Provide proactive and regular forecasting and scenario planning for corporate planning for assets and liabilities
• Alignment of financial policies, procedures and strategies with the SAP FICO IT design in relation to business and financial rules
• Responsible for continuous improvements on back office support
• Review own actions against the organisation plan (Balance Score Card) and look at the "big picture" when considering opportunities
• Keep the DBSA's business functions and keep abreast with business developments and trends.
• Ensure ongoing compliance in terms of legislative (Treasury, PFMA), financial, tax and related matters.
• Assist in the preparation of annual and interim financial reports.
• Review payments to ensure protection against or early detection of fraudulent activities.

Stakeholder Management

• Provide direction and management to colleagues where applicable
• Build relationships with stakeholders across the organisation to ensure open communication and to obtain a deep understanding of the Bank's operations.

Key Measures/KPls

• Understand DBSA's core operations and be able to interpret accordingly.
• Ability to multi task and demonstrate a willingness to acquire new knowledge.
• Self-driven and willingness to assist in new initiatives.
• Accuracy, quality, reliability and timeousness of quarterly and annual financial reporting.
• Ability to effectively implement processes with detailed procedural manuals as well as policies and documentation of business processes which should be reviewed and updated quarterly.
• Accuracy of budgets/forecasts as it relates to the balance sheet and cash flow statement projections.
• Management of Client Relationships and key internal and external Stakeholders.
• Eagerness to learn and advance within all spheres of finance.

Expertise & Technical Competencies    

• Education and experience required:
• Relevant post matric 3 year qualification
• Relevant post graduate qualification will be advantageous
• ICT industry related experience – 10 + years
• ICT Service Delivery Management experience 3 - 5 years with a sound understanding of the underpinning technologies 
• At least 5 years leadership/management experience within the IT environment
• Sound knowledge and understanding of Supply and Demand management
• IT/Service Delivery exposure on ITSM (Service Management)  practices and principles
• CobIT foundations, formal project management and ITIL certification
• Infrastructure platforms and systems knowledge applicable to financial services
• IT contracts and vendor management experience
• Ability to consolidate and define current and future platform strategic solutions

Technical Competencies
Negotiation

• Has an appreciation of cultural sensitivities and differences.
• Effectively employs a variety of advanced behavioural/interpersonal competencies to control the negotiation situation.
• Is able to take the lead in a variety of sensitive negotiation situations requiring high levels of tact and diplomacy.
• Is able to place a discrete negotiation situation within the context of a broader long-term relationship and is not threatened by conceding ground to protect the longer-term interests of DBSA.

IT Strategy and Planning

• Has a deep knowledge of IT solutions and their short and long term benefits and able to make a business case for large IT initiatives to improve overall performance.
• Closely involved in organisational decision making, developing the IT strategy as a cornerstone for the organisational strategy.
• Able to carry out benchmarking exercises with similar sized organisations and report on the organisation efficiencies and deficiencies in addition to suggesting how to achieve “best of breed“ solutions.
• Sound knowledge and understanding  of business strategies of  own customers and  development opportunities and potentials
• Provide leadership that encourages cultural diversity and the management style required for managing across cultures

Presentation Skills

• Knows how to deliver arguments persuasively by employing a range of advanced presentation techniques (e.g. the appropriate use of body language, how to close a presentation so that the audience continues to think about the subject matter etc.).
• Has knowledge of various feedback mechanisms to check levels of audience understanding.

Project Management

• Defines, plans and manages large and/or strategic projects, including those with a high degree of technical complexity, with impacts across the organisation and/or with national implications.
• Assembles and leads diverse and multi-disciplinary teams, ensuring maximum effective resource utilisation.
• Successfully manages substantial project budgets, and reports directly to senior managers on the progress and results of projects.
• Identifies complex issues that need escalation and proposes appropriate corrective actions.

Costing and Budgeting

• Able to prepare and input budget information for various departments.
• Able to produce standard monthly cost/variance reports for distribution to line management.
• Provides analytical support to the Finance function in the preparation of financial proposals, submissions and projected costs to be included in budgets and allocations.
• Understands DBSA monthly close/trial balance procedures.
• Understands DBSA cost/revenue centre structure.

Service Focus

• Maintains focus on the whole life of service delivery - designs, develops, delivers and operates.
• Ensures that a set of IT solutions, suppliers and vendors come together to deliver an IT service.

IT Support

• Tracks trends and developments that will affect own department’s / section’s ability to meet current and future end user’s needs.
• Seeks out and involves end-user / customer in assessing the provided services, solutions to identify ways to improve.

Required Personal Attributes    
Leadership / Behavioural Competencies:
Leading & Empowering Others

• Identifies long-term goals for the team and communicates them to team members, ensuring their buy in.
• Sets a good example by personally exercising desired behaviour; acts on values and beliefs.
• Communicates a vision for the team and future success that inspires team members.
• Ensures that competent employees are given opportunities to further their careers.

Leading & Managing Change

• Anticipates the need for change when not obvious and influences others to gain support. Builds sustainable business and organisational capacity to embrace and thrive on change.
• Re-engineers and aligns processes and practices to support and sustain the desired change

Strategic & Innovative Thinking

• Understands connections and trade-offs of strategic choices to evaluate which ideas are practical and possible by considering business and/or scientific implications.
• Develops innovative business and/or customer solutions that shape industry practices.

Teamwork & Cooperation

• Acts to promote a friendly climate and good morale, and resolves conflicts.
• Creates opportunities for cross-functional working.

Developing Others

• Gives specific positive or constructive feedback for developmental purposes.
• Reassures and/or expresses positive expectations for future performance when giving corrective feedback.
• Gives individualised suggestions to individuals for their improvement.

Driving delivery of results

• Identifies and implements a business opportunity that will have a long-term impact on the business. Monitors progress and adapts the plan if necessary to ensure optimal benefit to the business.
• Makes decisions, sets priorities, or chooses goals on the basis of inputs and outputs: makes explicit considerations of potential profit, return on investment, or cost benefit analysis.

Decisiveness (High Performance, Service Orientation)

• Makes timely decisions about complex issues even when some information is missing.
• Makes decisions and stands by them even when they are controversial or unpopular. Grasps critical business opportunities when they arise by making timely decisions