Job Vacancies at Mukuru

• We are looking for an experienced Business Intelligence Analysis Team Lead to join our BI department. You will lead a team responsible for building scalable data models, analytics solutions and reporting tools that give teams easier access to reliable insights.
• This opportunity is open to applicants based in Cape Town, Johannesburg and Pretoria, with remote work available.

What you will be doing

Lead and empower your team

• Lead a team of BI, Data and Analytics specialists.
• Establish clear expectations and support the team in delivering accurate, scalable and valuable analytics solutions.
• Remove obstacles that could affect delivery.
• Encourage collaboration, knowledge sharing and continuous improvement.
• Mentor team members and help strengthen Mukuru’s overall analytics capabilities.

Turn business needs into data solutions

• Partner with stakeholders across different departments and levels of the business.
• Understand business challenges and translate them into practical reporting, modelling and analytics solutions.
• Use data to uncover insights that support strategic and operational decision-making.
• Present complex findings in a way that is clear, relevant and easy for different audiences to understand.

Build solutions that scale

• Design, develop and maintain high-performing data models.
• Build semantic reporting layers and reports that enable self-service access to data.
• Profile and validate data to ensure its accuracy, completeness, consistency and relevance.
• Create dashboards and visualisations that improve the visibility and accessibility of business information.
• Apply DevOps practices such as version control, automated testing and continuous integration and deployment.

Own delivery

• Take ownership of allocated BI and analytics projects from planning through to implementation.
• Develop and maintain project roadmaps.
• Communicate project progress, risks, blockers and issues proactively.
• Support and train users on BI tools, reports and the interpretation of analytical findings.
• Contribute to the development of Mukuru’s data warehousing, governance and analytics standards.

What you will bring

We are looking for someone who combines technical BI expertise with confident, people-centred leadership.

Essential experience and qualifications

• Grade 12 or an equivalent qualification.
• A qualification in a quantitative field such as Mathematics, Statistics, Engineering, Computer Science, Actuarial Science, Economics, Finance or Business Analytics, or equivalent relevant experience.
• At least six years of experience in Data Analytics or Business Intelligence.
• Experience successfully delivering BI or analytics projects that created measurable business impact.
• At least three years of experience leading BI, Data or Analytics specialists.
• Strong stakeholder engagement and communication skills.
• Experience adapting technical information for executive, operational, technical and non-technical audiences.
• Strong dashboard development and data visualisation experience using modern BI tools such as Power BI.
• Extensive experience developing semantic models for enterprise reporting.
• Strong data-modelling expertise, including dimensional modelling.
• Advanced SQL and Excel skills.

An advantage

• Experience using R or Python for data analytics.
• Knowledge of analytical techniques such as forecasting, scenario analysis, segmentation, regression, decision trees and time-series analysis.
• Experience with cloud analytics platforms such as Snowflake, Redshift, Azure Synapse or BigQuery.
• Familiarity with DevOps practices and tools, including version control, automated testing, infrastructure as code and CI/CD.
• Experience in financial services, consulting, retail, technology or another high-growth environment.

The kind of leader who will thrive here

You are likely to enjoy this role if you:

• Are commercially curious and want to understand what drives business performance.
• Can balance strategic thinking with hands-on delivery.
• Enjoy bringing clarity to complex information.
• Lead with accountability while supporting the growth of others.
• Take initiative and remain focused when priorities shift.
• Care about data quality and pay close attention to detail.
• Believe that sharing knowledge makes the entire team stronger.
• Have a growth mindset and actively invest in your own development.

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• We're looking for a commercially minded Junior Market Developer to help grow our Wallet & VAS business, unlock new opportunities, and drive customer adoption in key markets.
• This is more than a business development role. It's an opportunity to shape market growth, build strategic partnerships, and bring innovative financial products to life.

What You'll Do

Drive Market Growth

• Champion the Wallet & VAS strategy within your assigned markets.
• Identify opportunities to acquire new customers and increase product adoption.
• Partner with sales and marketing teams to improve market penetration and customer engagement.
• Enhance distribution channels to maximize accessibility and customer reach.

Build Strong Partnerships

• Develop and maintain relationships with business partners, regulators, service providers, and key stakeholders.
• Support commercial negotiations and partnership discussions.
• Contribute to pricing reviews and market performance initiatives.

Spot New Opportunities

• Research market trends, customer needs, and competitor activity.
• Identify commercially viable opportunities that support Mukuru's growth strategy.
• Develop business cases and support the implementation of approved opportunities.
• Lead discussions with potential partners and build mutually beneficial relationships.

Deliver Successful Projects

• Coordinate cross-functional projects from planning through execution.
• Monitor timelines, identify risks, and drive solutions.
• Collaborate with internal teams to ensure smooth implementation and delivery.

Stay Ahead of the Market

• Keep abreast of developments in payments, fintech, digital wallets, and VAS offerings.
• Monitor competitor activity and emerging market trends.
• Use insights to support data-driven business decisions.

What You'll Bring

Essential

• Relevant tertiary qualification.
• Strong commercial awareness and business acumen.
• Excellent communication and relationship-building skills.
• Analytical thinking and problem-solving capability.
• Ability to manage multiple priorities in a fast-paced environment.

Advantageous

• Experience in business development, sales, partnerships, or market development.
• Exposure to financial services, fintech, payments, or remittances.
• Experience managing projects and stakeholder relationships.

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Role Purpose

• Are you passionate about growth, innovation, and building products that truly impact people’s lives? As a Market Developer, you will play a key role in sustainably growing Mukuru’s Wallet & Value-Added Services (VAS) business.
• This role is all about expanding market presence, unlocking new opportunities, strengthening partnerships, and driving adoption of Mukuru’s digital financial solutions.
• You’ll work cross-functionally, think commercially, and be hands-on in executing strategy—turning insights into action and opportunities into results.

What You’ll Be Doing

Drive Market Growth & Penetration

• Lead customer acquisition, retention, and increased usage of Wallet & VAS products in assigned markets
• Act as the Wallet & VAS ambassador—building strong visibility and share of mind
• Enable and train sales and marketing teams on effective value-based selling
• Ensure customer benefits and product features are clearly and consistently communicated
• Strengthen and optimise distribution channels

Execute Strategic Projects

• Coordinate and manage cross-functional projects aligned to business strategy
• Track daily progress, manage priorities, and resolve delays proactively
• Ensure projects are delivered on time, within scope, and with measurable outcomes
• Identify and escalate risks, resourcing needs, or dependencies where required

Develop New Business Opportunities

• Identify new products, services, and partnership opportunities
• Assess opportunities for commercial, strategic, and legal viability
• Prepare and present compelling business cases for approval
• Build relationships with potential partners and negotiate mutually beneficial agreements
• Support or lead implementation of approved opportunities

Commercial & Partner Management

• Support budgeting and market performance reporting
• Conduct pricing reviews and contribute to pricing strategy
• Manage partner relationships, negotiations, and ongoing commercial engagements

Market & Industry Intelligence

• Monitor market trends, customer needs, and regulatory changes
• Analyse competitor offerings, pricing, and business models
• Translate insights into actionable recommendations

Personal & Professional Development

• Participate in weekly KPI and monthly performance reviews
• Attend product training and development programmes
• Take ownership of continuous learning and growth

What You’ll Bring

Knowledge

• Payments, remittances, and digital financial services
• Sales and marketing processes (B2C & C2C)
• Commercial agreements and contracts
• Operating licences and regulatory environments

Skills

• Strong communication and interpersonal skills
• Sales and negotiation ability
• Analytical and problem-solving mindset
• Excellent organisation, time management, and attention to detail
• Self-driven, resilient, and results-oriented

Experience & Education

• 2–3 years of work experience (business development experience advantageous)
• Exposure to financial services is desirable
• Grade 12 (essential)
• Relevant tertiary qualification (essential)

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• As a Treasury Intern, you'll gain exposure to the heartbeat of our financial operations while learning from experienced professionals who are committed to your development.

What You'll Experience

You won't be fetching coffee or sitting on the sidelines. From day one, you'll be involved in meaningful work and gain exposure to:

• Cash flow and liquidity management
• Treasury and payment operations
• Financial reporting and analysis
• Banking and partner relationships
• Risk management and financial controls
• Cross-functional collaboration within Finance and Operations

You'll work with real business data, contribute to important processes, and build practical skills that will set you up for success in your finance career.

What We're Looking For

We're looking for someone who is:

• Passionate about finance and eager to learn
• Detail-oriented and analytical
• Curious, proactive, and solutions-focused
• Comfortable working with numbers and data
• A strong communicator and team player
• Excited by the opportunity to grow in a dynamic fintech environment

Minimum Requirements

• Grade 12 with Accounting or equivalent
• Degree or Diploma in Finance, Financial Accounting, or a related field
• Basic understanding of accounting principles
• Microsoft Excel knowledge
• No previous work experience is required. Internship experience, academic projects, or exposure to banking, treasury, or payments will be advantageous.