Job Vacancies at OUTsurance

Job Description
Overview and Purpose of the Role: 

• Our business product offering has grown significantly over the years which has led to the development of the face to face distribution channel. To facilitate this model the positions of OUTsurance Broker (Face to Face) have emerged.

The incumbent of this newly created position will be responsible for growing and developing the business insurance portfolio. 
The key outputs for this role are as follows: 

•     New Business sales 
•     Client service and management 
•     High level performance 

The OUTsurance Broker: Face to Face Distribution must align themselves with the OUTsurance culture and values of Awesome Service, Passionate, Honest, Human, Dynamic and Recognition. 

Responsibilities: 

•     Build your own insurance portfolio by: 
•     Being able to prospect for new clients through networking, Cold calling and door – door canvasing for new business 
•     Effective communication with both internal stakeholders and clients. 
•     Conduct a comprehensive risk evaluation for the client. 
•     Providing solutions to clients by selling OUTsurance short term products aligned to the needs of the client. 
•     Drafting, tracking and measurement of your personal business plan. 
•     Providing on-going service and support to your individual client base (amendments, renewals, claims etc.). 
•     Retention of existing business including renewal discussion in line with FAIS 
•     Developing internal/external relationships with clients. 
•     Continuous building of your client base hence securing future income. 
•     Keeping abreast with the commercial insurance market changes and developments. 
•     Achieving/Exceeding targets consistently 
•     Providing feedback to line management when requested. 
•     Attending all weekly and adhoc team meetings. 
•     Working closely with internal stakeholders that is, underwriting/actuarial, claims as well as surveying. 
•     Adhering to all quality standards and measures in place. 

Qualifications
Qualification and Experience 
Essential 

•     Completed Matric or National Senior Certificate 
•     FAIS credits/Full Insurance Qualifications (depending on Dofa) 
•     RE5 (depending on Dofa)
•     Must have your own reliable transport 
•     Valid code B driver’s license 
•     2 years insurance external sales experience 

Competencies :

•     Self-starter 
•     Communication (verbal and written) in English 
•     Numerical & mathematical skills 
•     Team supervisory skills 
•     Confident and enthusiastic self-starter who can take initiative 
•     Must be able to work independently as well as part of a team - balances team and individual responsibility, provides and accepts feedback 
•     Analytical skills 
•     Problem-solving skills 
•     Relationship management skills 
•     Presentation and facilitation skills 
•     Resilience - Ability to work well under pressure in dynamic environment 
•     Flexible and adaptable 
•     Influential, concise, rational and practical communicator 
•     Creative flair and innovative thinker 
•     Relationship management 
•     Discretion, judgment and high levels of trust 

Additional Information

• In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

Reporting Lines:

• The Commercial Agent: Face to Face Distribution will report directly to the Regional Manager and will work closely with the wider Face to Face Distribution

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Job Description
You will be required to interact with clients, increase sales, and elevate customer experience. If you're a top performer that can align yourself with our organization Values of Awesome Service, Passionate, Honest, Human Dynamic, recognition and can wisely use resources and deliver results consistently while working on a performance based salary system then you might be the next OUTie.

Qualifications

• Matric
• Candidates must have completed FAIS Regulatory Exams (RE or full qualification depending on previous advice giving roles)

Additional Information
Required Competencies & Personal Attributes:

• Previous Call Centre experience
• Computer literate
• Relevant tertiary or Call centre qualification will be advantageous
• Experience in short term insurance industry will be advantageous
• Selling Skills
• Negotiating skills
• Problem solving
• Thrives in a demanding, quick turnaround environment Sales oriented
• Attention to detail/Quality orientated
• Deadline and results oriented
•  Initiative and tenacity.
•  Enthusiastic and passionate about the job and the organisation
• Effective at planning and organising work
• Team player
•  Adaptability
• Integrity
• Stress Tolerant
• Interpersonal and communication skills

Responsibilities:

• Convert lead/quotes to sales in terms of the minimum quantity and quality targets
• Communicating with our Dealership account managers
• Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions.
• You will be required to talk (telephonically) to potential OUTsurance clients and get them interested in signing up by informing them of the benefits that our product holds while adhering to the quality measures in place.
•  Maintain in-depth product knowledge in order to supply customers with the best, accurate information
• Utilize persuasion techniques when necessary to close sales
• Handle customer phone calls and emails in a polite, professional, and prompt manner
• Work towards achieving individual and team objectives and be accountable for sales results
• Perform as a team-player, participate in activities contributing to the overall objectives of the organisation

Experience:

• Previous Call Centre experience in Telesales. Experience in short term insurance industry is preferred.

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.