Job Vacancies at Ozow

More about this Ozow fantastic position  

• Ozow is seeking a dynamic and strategic Senior Client Success Manager to join our commercial team. This pivotal role leads and oversees all activities of the Client Success function, expanding and maintaining relationships with strategically important and high-value clients. The Head of Client Success is accountable for formulating and executing merchant retention, protection, and growth strategies - leveraging relationships, data, and insights to drive measurable impact. 
• As a key member of the commercial leadership team, you will develop and strengthen relationships at an executive level, engaging in strategic discussions with merchant leaders around payment innovation and business growth. Assigned to Ozow’s highest-value customers, you will be directly responsible for achieving strategic account targets and sales objectives both individually and for the department, ensuring long-term client success and revenue expansion. 
• The Head of Client Success will also play a critical role in analyzing the competitive landscape, anticipating market shifts, and identifying pathways to growth and expansion. You will coordinate and inspire a high-performing team of independent, commercially driven thinkers - guiding them to meet and exceed objectives while building trusted, collaborative partnerships with clients. 
• Representing the full spectrum of Ozow’s products and services, you will lead strategic account planning to ensure client needs and expectations are not only met but exceeded. Ultimately, the Head of Client Success will champion Ozow in high-profile accounts and driving strategic initiatives that enhance both client and company success. 

Your role and responsibilities

Strategic Leadership & Growth 

• Develop and execute a client success strategy that drives sustainable growth, retention, and profitability across Ozow’s key merchant accounts. 
• Build long-term, senior-level relationships with strategic customers, acting as a trusted advisor on payment innovation and digital transformation. 
• Lead account planning and ensure alignment with Ozow’s commercial objectives, ensuring clients fully leverage our ecosystem of payment solutions. 
• Identify and pursue cross-sell and upsell opportunities through a deep understanding of client business models, needs, and growth priorities. 

Portfolio & Performance Management 

• Own the performance of Ozow’s key client portfolio - setting growth targets, tracking results, and implementing strategies to achieve and exceed objectives. 
• Drive commercial outcomes through data-driven decision making, performance insights, and continuous improvement. 
• Leverage portfolio scale to identify synergies, share best practices, and accelerate expansion across strategic verticals. 

Relationship Excellence 

• Serve as the executive point of contact for senior stakeholders within key merchant partners. 
• Lead strategic discussions around payment strategy, customer experience, and digital innovation to position Ozow as an indispensable business partner. 
• Ensure a proactive, relational approach to client engagement, anticipating business challenges and offering forward-thinking solutions. 

Cross-Functional Collaboration 

• Partner closely with Product, Marketing, and Support teams to align on strategic objectives, go-to-market initiatives, and customer experience goals. 
• Ensure cohesive execution across Ozow’s internal teams to deliver on customer expectations and maximize account value. 
• Act as the internal voice of the customer, ensuring feedback and insights are translated into business and product innovation. 

Team Leadership

• Lead, coach, and inspire the Client Success team to deliver excellence in relationship management and commercial performance. 
• Foster a high-performance culture that values collaboration, accountability, and continuous learning. 
• Empower team members with the tools, guidance, and autonomy to succeed and exceed expectations. 
• You are an ideal candidate if you have
• 6 – 10 years’ work experience in client success, account management and/or business development, ideally within fintech, payments or digital commerce. Proven experience building and managing executive-level relationships with enterprise clients.
• Strong track record of driving revenue growth through retention, expansion, and strategic partnership development. 
• Deep commercial understanding of payment ecosystems, digital business models, and emerging fintech trends. 
• Excellent strategic, analytical, and financial acumen with the ability to derive insight from data to inform decisions. 
• Outstanding communication, negotiation, and presentation skills with comfort engaging at C-suite level. 
• Demonstrated ability to lead, motivate, and develop high-performing teams in a fast-paced environment. 
• Proficiency in MS Word, PowerPoint, and Excel for creating high-quality client and management reports. 
• A self-starter with strong interpersonal influence, organizational excellence, and a collaborative mindset. 

Your skills and competencies

• You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation. 
• Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company. 
• A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day. 
• You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit. 
• Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes. 
• You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build. 
• You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership. 
• We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments. 
• You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success. 
• Interview process 
• During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Be prepared to complete a technical assessment that will showcase your skills.  

In office perks 

• Healthy breakfast, lunches and snacks
• Monthly team connects 
• On-site Barista 
• Birthday Leave
• Perks for South African based employees
• Medical aid subsidy
• Group Risk Insurance
• Generous paid annual leave   
• Birthday leave
• Learning and Development opportunities 
• Mentorship programme
• Quarterly team building 
• Community initiatives 
• Access to cutting edge technology - Ozow Tech Stack

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What to expect:

• As a Live Support Consultant at Ozow, you'll be the frontline of our customer service, ensuring a top-notch experience. You'll resolve issues, provide accurate information, and foster strong relationships.
• Our team is collaborative and customer-focused. Your impact will directly contribute to our success. At Ozow, we believe in career growth. Your performance will lead to opportunities to develop your skills and advance your career.
• If you're a passionate problem-solver with a customer-first mindset, we invite you to join our team.

Requirements:

• Grade 12 (Matric) or relevant equivalent
• Available to work 24/7 Shifts
• Knowledge of the Payments Landscape in South Africa
• 3+ Years customer experience within an international support center
• 2+ Years working in an Omni-Channel environment, supporting: Voice, email, Chat, WhatsApp
• 2+ Years working in a Card Payment environment is advantageous to have
• Intermediate computer Literacy
• Excellent written and verbal communication skills
• Previous experience working on Salesforce (Advantageous)

Your skills and competencies

• You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation. 
• Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company. 
• A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day. 
• You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit. 
• Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes. 
• You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build. 
• You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership. 
• We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments. 
• You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success. 

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More about this Ozow fantastic position 

• Many support queries are of a technical nature and therefore as an Ozow support engineer you should have a good understanding of Ozow’s system, programming languages, techniques, and concepts used. A key part of this role would be to assist external developers in their attempts to successfully integrate their respective systems with the Ozow system.  
• From a support technician to engineers’ point of view, your role is to ensure that customers receive excellent and consistent service to a high standard and handle issues in an efficient and friendly manner. You need to ensure that you know the policies and SLAs that are in place and always adhere to them.   
• In the role of support, you are accountable for your own actions, representing the company in the best light possible by always demonstrating our core values. Ultimately, as a team we are all accountable to the customer as they use the services we offer.   

You are an ideal candidate if you have:  

• A proven minimum experience of 2-4 years as a Technical Support Agent 
• Relevant tertiary qualification in information technology, Computer Science or relevant field  
• Experience working with APIs and system integrations  
• Experience in dealing with payment gateways is a nice to have (not a requirement) 
• Experience troubleshooting logs and using dev tools such as Postman to identify root causes 
• An ability to assist other engineering teams and merchants in their integration of our services 
• The ability to work shifts and stand by as Our TSE team provides 24/7 support 
• A good understanding of computer systems, mobile devices, and other technical products  
• The ability to diagnose and troubleshoot basic technical issues  
• Familiarity with remote desktop applications and help desk software 
• Excellent problem-solving skills  
• An ability to work under pressure, particularly when dealing with times of high demand 
• The ability to provide step-by-step technical help, both written and verbal  

Your skills and competencies

• You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation. 
• Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company. 
• A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day. 
• You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit. 
• Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes. 
• You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build. 
• You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership. 
• We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments. 
• You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success. 

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Your role and responsibilities 

• Financial Reporting & Analysis 
• Assist in the preparation and review of monthly management reporting, variance analysis, and board presentation materials in collaboration with senior finance stakeholders
• Provide accurate and timely data for planning and forecasting
• Interrogating data to validate accuracy and support business decision-making

Accounting Operations & Compliance 

• Preparing and reviewing balance sheet reconciliations, month-end close, annual audit, and other finance operations
• Journal preparation and review
• Provide technical accounting guidance in line with full IFRS standards, ensuring accurate treatment of complex transactions and compliance with reporting requirements
• Stakeholder Collaboration & Communication
• Collaborating with stakeholders including auditors, C-suite, and operational teams
• Process Improvement & Internal Controls 
• Supporting finance transformation efforts: process automation, policies, and governance/internal controls
• Oversight of Transactional Finance 
• Oversight of Accounts Payable and Accounts Receivable functions

You are an ideal candidate if you have 

• BCom Honours in Accounting or similar with completed articles is a preference (SAIPA or SAICA) 
• Other relevant qualifications will be considered (ACCA, CIMA) 
• Minimum 5+ years’ experience, including 3+ years post-articles experience  
• Sound understanding of accounting foundations, statutory compliance and audit preparation 
• Exposure to complex and high-volume environments (e.g. tech, eCommerce, financial services, Forex - nice to have) 
• Strong IFRS accounting knowledge – capable of reviewing and interrogating full IFRS financials 
• Strong grasp of tax compliance requirements and regulatory frameworks 

Your skills and competencies

• You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation. 
• Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company. 
• A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day. 
• You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit. 
• Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes. 
• You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build. 
• You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership. 
• We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments. 
• You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success. 

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More about this Ozow fantastic position 

• We’re looking for a Fraud Strategy Lead to take full ownership of Ozow’s fraud strategy and lead the development of a world-class fraud prevention function. This is a high-impact role reporting directly to the Chief Legal Officer, ideal for a fraud knowledge expert with deep experience in financial services and a passion for building scalable, compliant, and innovative fraud frameworks. You’ll be instrumental in shaping Ozow’s fraud posture, driving strategic initiatives, and influencing cross-functional teams across the business

Your role and responsibilities

• Drive Strategic Excellence 
• Develop and implement a comprehensive fraud prevention strategy tailored to Ozow’s product and merchant landscape.
• Monitor global fraud trends and regulatory changes to proactively adapt internal policies and systems.
• Identify opportunities to commercialise fraud capabilities as value-added services for merchants.

Operational Execution 

• Manage fraud investigations and reporting, ensuring timely resolution and compliance with regulatory standards.
• Establish and maintain fraud-related SLAs across internal teams and external vendors.
• Support merchant onboarding and transaction monitoring from a fraud risk perspective.
• Fraud Rule Engine & Automation Enhancement 
• Oversee the design and implementation of fraud detection rules, workflows, and escalation procedures.
• Ensure fraud systems are optimised for accuracy, speed, and scalability.
• Partner with data and engineering teams to enhance fraud tooling and automation.

Leadership 

• Lead the fraud strategy across the organisation, ensuring alignment with regulatory requirements and business objectives.
• Act as the subject matter expert on fraud, guiding internal teams and external partners on best practices and emerging threats.
• Collaborate with senior leadership to define and evolve Ozow’s fraud risk posture.
• Tool Utilization + Change Management 
• Develop and maintain documentation, policies, and processes related to fraud systems. 
• Lead the implementation of fraud detection software and integrations (e.g., TransUnion, rule engines). 
• Champion automation and AI-driven enhancements to improve fraud detection and operational efficiency. 

You are an ideal candidate if you have

• Extensive experience in fraud prevention and risk management within financial services or fintech.
• Proven track record of implementing fraud strategies in highly regulated environments.
• Strong understanding of fraud detection tools, rule engines, and data-driven risk mitigation.
• Excellent communication and leadership skills, with the ability to influence cross-functional teams.
• A proactive mindset and the ability to operate independently in a dynamic, evolving landscape.

Your skills and competencies

• You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation. 
• Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company. 
• A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day. 
• You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit. 
• Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes. 
• You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build. 
• You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership. 
• We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments. 
• You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success. 

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 The Role

• We are looking for a strategic and execution-focused Product Marketing Manager who will serve as the vital link between Marketing, Sales, and Product. This is a critical role that ensures a cohesive product narrative, drives go-to-market (GTM) success, and enables us to package, position, and sell Ozow’s products effectively.
• This role spans strategy, content creation, market research, messaging, training, CRM, and product enablement, owning the entire lifecycle from product ideation to post-launch optimisation.Key Responsibilities
• Market Research & Product-Market Fit
• Lead qualitative and quantitative research to validate product-market fit before development begins.
• Work closely with Product Managers to shape feature prioritisation and roadmap direction based on market needs and customer demand.
• Identify emerging trends, customer pain points, and industry shifts to ensure Ozow’s offerings remain relevant, differentiated, and competitive.
• Synthesise insights into actionable recommendations that inform positioning, pricing, product design, and go-to-market strategy.
• Champion the voice of the customer/merchant across the business, ensuring insights are continuously fed back into product and marketing strategies.
• Go-to-Market Strategy and Execution
• Develop and lead go-to-market strategies for new products, features, and improvements across our full suite: Pay by Bank, Bank APIs, Cash Vouchers, Card Payments, PayShap, Payouts, Refunds, and Merchant Portal.
• Work with Product, Marketing, Sales and Client Success teams to ensure aligned and timely execution of GTM plans.
• Build and execute launch plans, timelines, and stakeholder communications.
• Cross-Functional Collaboration and Integration
• Serve as the key liaison between Marketing, Sales, and Product, ensuring tight coordination, shared insights, and consistent messaging.
• Drive the development of business cases and product narratives pre-development to ensure product-market fit.
• Champion the feedback loop between Product, Sales, Client Success and merchants to inform future roadmaps and campaigns.
• Positioning, Messaging and Storytelling
• Own the product messaging framework, ensuring clarity, consistency, and differentiation across all touchpoints.
• Translate technical features into compelling value propositions tailored to target audiences and verticals.

Content Development and Enablement

• Create and manage sales and enablement content including pitch decks, brochures, battlecards, one-pagers, FAQs, and product sheets.
• Write and review content for integration guides, CRM journeys, onboarding flows, help centre articles, and email comms.
• Maintain a centralised content hub/repository for the Commercial team to easily access up-to-date collateral.

Insights and Research

• Conduct competitive research, win/loss analysis, and customer interviews to inform strategy and refine messaging.
• Lead merchant and customer surveys, in collaboration with UX, to gather actionable insights on product usage, sentiment, and opportunities.
• Customer Experience and Journey Optimisation
• Work with UX, Product, and Client Success teams to optimise the end-to-end merchant journey.
• Own post-launch feedback and tracking to ensure continuous improvement of product adoption and satisfaction.
• Performance and Analytics
• Define and track key product marketing metrics including adoption, engagement, revenue contribution, churn, and feedback loops.
• Leverage data, AI, and marketing automation tools to optimise targeting, messaging, and performance across channels.

What You'll Need

• 5+ years’ experience in Product Marketing or related roles within a B2B SaaS or fintech environment.
• Strong understanding of the payments landscape in South Africa is an advantage.
• Experience working with CRM platforms, marketing automation tools, and analytics dashboards.
• Proven ability to work cross-functionally and influence multiple stakeholders.
• Exceptional communication skills, both verbal and written, with an eye for detail and storytelling.
• Experience with building business cases, conducting market research, and managing product positioning.
• Ability to thrive in a fast-paced, entrepreneurial environment.

Your skills and competencies

• You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation. 
• Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company. 
• A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day. 
• You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit. 
• Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes. 
• You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build. 
• You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership. 
• We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments. 
• You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success.