Ozow is the future of payment as we know it. An oh-so (or Ozow) easy, automated and ultra-secure EFT solution that helps customers pay in just a few seconds, merchants can initiate Ozow payments through a variety of payment platforms, such as SMS, eCommerce, eBilling, QR Code and instore Point-of-Sale (POS).
Through Ozow’s precise and secure system (tha...
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As a Live Support Consultant at Ozow, you'll be the frontline of our customer service, ensuring a top-notch experience. You'll resolve issues, provide accurate information, and foster strong relationships.
Our team is collaborative and customer-focused. Your impact will directly contribute to our success. At Ozow, we believe in career growth. Your performance will lead to opportunities to develop your skills and advance your career.
If you're a passionate problem-solver with a customer-first mindset, we invite you to join our team.
Requirements:
Grade 12 (Matric) or relevant equivalent
Available to work 24/7 Shifts
Knowledge of the Payments Landscape in South Africa
3+ Years customer experience within an international support center
2+ Years working in an Omni-Channel environment, supporting: Voice, email, Chat, WhatsApp
2+ Years working in a Card Payment environment is advantageous to have
Intermediate computer Literacy
Excellent written and verbal communication skills
Previous experience working on Salesforce (Advantageous)
Your skills and competencies
You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation.
Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company.
A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day.
You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit.
Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes.
You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build.
You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership.
We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments.
You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success.
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