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Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
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What will you do?
We are offering an opportunity to graduates who are looking to start their career as a Business Analyst. It will be a 12 month contract position allowing the incumbent to gain relevant work experience in the financial services industry. The individual will be exposed to training and gain experience within the Change Portfolio Team of Sanlam Individual Life.
Output/Core Tasks:
Identify, analyse and define business requirements for long term insurance quotations and New Business; Write the Business Requirements Specification (BRS); Prepare and use case specifications supported by appropriate diagrams with the identifications of test conditions and ensure integration of changes into process environment.
Conduct post implementation reviews to ensure that processes have been successfully implemented, are being adhered to and identify any refinements required.
Understand the interrelation of processes between different areas of the company and formulate recommendations, where appropriate, for reform and improvement of these process flows.
Make recommendations for the enhancement or replacement of existing software and/or home-grown solutions / applications used within SIL with modern, practical, cost-effective solutions in order to give SIL a competitive edge.
Identify opportunities where new technology; digital developments and/or automation can be value adding in SIL.
Develop and maintain work management and resource planning statistics for departments and seek to continually improve and monitor the integrity of the underlying data.
User testing.
Requirements:
South African citizenship
Newly graduated, (graduating end 2021)
Qualifications:
Completing studies (Final year) towards BSc./B Comm. in Informatics or Information Technology or Software Engineering, IT, Maths/Stats qualifications.
Knowledge and Experience:
Practical experience of implementing new technology; digitisation; automation; etc.
Application of project management principles
Excellent MS Excel skills.
Key competencies for success:
Analytical, Conceptual and Innovative thinking
Ability to articulate complex or technical concepts and issues.
Planning and organising
Excellent communication skills (verbal and written)
Influencing, directing and gaining commitment
Relationship building
Results driven
Teamwork
Adaptability
Client Centricity
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Closing date: 15 November 2021
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
Who are we?
MWL is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 120 tied advisors, all dedicated to meeting the financial needs of our clients and prospective clients.
MiWayLife’s vision is to establish a world-class direct financial service business that seeks to:
offer its clients excellent service, superior value products, and fair treatment always;
be an employer of choice; and
be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.
MiWayLife’s culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.
What will you do?
This is a specialist administration position that reports directly to the Head of Claims and Underwriting. The role is responsible for supporting the claims department in, tracking claims workflow and tasks, including tracking of outstanding requirements in collaboration with Assessors, and updating/monitoring the claims register to ensure accurate MIS and that claims are processed as quickly as possible for clients.
Key responsibilities include;
Understand the claims notification, assessment, decisioning (outcomes) and payment processes, steps and requirements.
Take note of all new claims (notified) being received from Service Dept for processing by Assessors
Work actively (daily) on the Claims Register to track the status and flow of all steps required by Assessors in finalising claims including;
a. Check that all new claims are updated on the register, and TE system. Verification of client/policy
b. Track the submission of client information and claims related documentation.
c. Monitor stages and associated steps of the claim processing including;
Fulfilment: assessment, capturing, early knock off, claims committee decisions, underwriting investigation, payment
For all the above check that actions and feedback have been updated on Claims Register
Draw daily reports (i.e.: TE) to check new cases, as well as do evaluation on the status of cases for all Assessors as per the processes above
Remind and encourage progress by compiling and sending emails/phone to all Assessors on un-updated fields, overdue documentation, unattended claims. Request feedback. Record feedback for follow-up.
Work closely/feedback to the Claims Team Leader and Head of Claims and Underwriting to :
a. flag specific problems that need to be escalated for action.
b. Identify trends and patterns that need to be addressed upon to improve the overall claims process
Liaise and communicate claims related updates to Re-insurer.
Outsourced claims service providers:
Communicate, support and co-ordinate with external claims service providers processing claims for MiWayLife.
Track/evaluate the progress of outsourced claims, follow up/feedback as required.
Update Claims Register accordingly/integrate information for total claims ‘picture’.
Report as needed to management.
What will make you successful in this role?
Qualification & experience
Grade 12
Post 12-grade Qualification will be advantageous
Experience in financial administration, preferably claims
Knowledge and skills
IT:
MS: Office (Excel~ advanced, Word, Outlook)
Knowledge of Thought Express (TE) will be advantageous, but not a precondition.
Business:
Financial services industry knowledge (basic)
Financial services product knowledge (MiWayLife)~ (basic)
Claims processes, assessor principles, governances/SLA’s
Underwriting processes and guiding principles (basic)
Personal attributes
Quality orientation/attention to detail
Curious and investigating orientation
Problem solver
Good communicator
Able to work well within a team
Planning and organising orientation
Action orientated
Qualification and Experience
Diploma or grade 12 with at least 4 to 5 years related experience.
Knowledge and Skills
Personal Attributes
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth.
Core Competencies
Turnaround time
Due date for applications:
The closing date for applications is 12 November 2021.
Please note that the recruiter reserves the right to withdraw the advertisement prior to the closing date, or to allow for further applications to be submitted after the closing date indicated.
Turnaround times
The time taken to complete this process depends on how far you progress and the availability of managers.
Our commitment to transformation
MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.
Overall Role Purpose
What will you do?
What will make you successful in this role?
Testing Processes
System Knowledge
Qualifications and Experience
Knowledge and Skills
Personal Attributes
Build a successful career with us
Core Competencies
Turnaround time
Our commitment to transformation
What will you do?
Activity management of representatives.
Prospecting for Representatives.
Production management on a daily basis concentrating on quality and quantity.
Conducting training - Theoretical and practical in field.
Facility liaison.
New facility identification.
Qualification & experience
Grade 12
meet the qualification requirements in line with their DOFA:
Individuals who joined the industry prior to 2010 must have obtained their 30 or 60 credits or alternatively obtained a full qualification as per the FSCA’s list of recognized qualifications.
Individuals who joined the industry from 2010 must have obtained a full qualification (120 Credits at NQF Level 4 for Categories B1 and B2) as per the FSCA's list of recognized qualifications at the point of recruitment.
It would be advantageous for the individual to meet the following criteria but not compulsory: In order to register for the Retail Pensions Category the Manager must have obtained a full qualification (120 Credits. at NQF level 4 would be required and NQF level 5 would be advantageous Categories B1 and B2) as per the FSCA's list of recognized qualifications at the point of recruitment.
RE 5 required from date of appointment)
Class of business (COB):
Should the candidate have been deemed Fit and Proper for Tier 1 by 01 April 2018, the candidate is then deemed competent for Class of Business. All applicants that were still under supervision for any competency requirement pre or post 01 April 2018 will be required to have obtained Class of Business prior to appointment. If a potential candidate has not completed Class of Business they are still deemed to be under supervision and cannot be appointed as a Sales Manager.
Knowledge and skills
At least 2 years sales experience of which at least 1 year must be within the financial services industry (Cat B1/Cat B2/Retail Pensions)
A minimum of one year management experience
Where the appointment is an internal appointment, past performance must be checked to ensure that all company criteria was met
Personal qualities
Good leadership skills.
Entrepreneurial with good business acumen.
Strong action orientation
Good written and verbal communication skills.
Ability to make decisions.
Initiative and innovativeness.
Planning and organizing.
Achievement orientation.
Negotiation skills.
Coaching and enabling skills
Our aim is to help you build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.
Turnaround times
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
What will you do?
SA Retail Mass cluster offers a unique opportunity for young, enthusiastic and energetic persons from the designated groups to gain practical working experience in a corporate environment. The learnership programme is aimed at matriculants and offers:
A 12-month contract
A monthly stipend
On the job training and assessment
Continuous coaching and mentoring
What will make you successful in this role?
Acquire knowledge of company products, services and operational processes and systems
Complete practical onsite training
Fill out logbooks for workplace-based learning
Pass and complete the required level in formative and summative assessments
Carry out tasks and duties as contracted with your manager
Qualification and Experience
Knowledge and Skills
Personal Attributes
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Turnaround time
Our commitment to transformation
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