Job Vacancies at SAP

Account Team Engagement:

• Engage with customers early in the sales cycle by matching customer needs and vision to SAP solutions and qualifying the opportunity against a probability of success.
• Manage the business process discovery to provide a foundation for the solution recommendations and support the business capability mapping, technical discoveries, and the case for change.
• Support new sales and adoption by providing solution-specific expertise and competitive differentiation.
• Provide expertise to the account team and to the development of the account strategy.
• Contribute to creation of overall theme and competitive differentiation (value wedges) and execute dry runs.
• Engage customers through impactful storytelling.
• Provide answers to customer / internal SAP team inquiries concerning solution topics focusing on driving customer success and business outcomes.
• Embrace consistent messaging and employ digital assets in all customer engagements, including recorded demos, presentations, microsites, and other reusable content.

Customer Lifecycle Engagement:

• Effectively transition the deal to on-boarding teams / partner / Field Services.
• Drive adoption by continuing to sell the vision and impact of SAP's solutions post-selection.
• Provide expertise through the customers' successful deployments and realization of value, as required.
• Build knowledge across the customer lifecycle.
• Expand the SAP footprint by showing how other SAP solutions can be leveraged to address other areas of their business.

Experience & Educational Requirements

• Professional experience with large, multi-national software/IT organizations and with a demonstrated expertise of at least one solution segment / Line of Business (LoB).
• SAP product experience and/or relevant solutions / Line of Business experience.
• Working knowledge of Cloud in the Business-to-Business (B2B) environment.
• Working knowledge of Cloud, Hosted Services, and SAAS (software as a service)/ PAAS (platform as a service)/ IAAS (Infrastructure as a Service) models, cloud-based commerce/ business networks.
• Proven track record of success in the selected solution/ Line of Business area.
• Ability to engage through storytelling.
• Fluency in English. Any other language is an asset.
• Fluency in the language of local markets desirable.

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As Technical Service Manager you will be responsible for the following tasks: 

• Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
• Understand the customer business, goals, and challenges to suggest technical solutions & services
• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
• Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
• Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes
• Design optimal SAP configuration to maximize system performance and availability.
• Identify and position offerings by SAP that deliver value to the customer

What you need to bring

• Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis) 
• Minimum 3 years of experience in a customer-facing role
• Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases
• Experience in de-escalating critical situations
• Fluency in English mandatory, fluency in Portuguese & French highly appreciated
• Solid know-how on SAP Technologies and Products (SAP certification highly beneficial) 
• Hyperscalers certification (AWS, Azure, GCP) is a plus

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Tasks:

• Advising customers in the context AI and clean data (i.e. data quality, data volume, data privacy). Representation and presentation of all SAP’s and DMLT’s AI solutions.
• Conducting system analyses and feasibility studies based on data management methodologies using SAP and DMLT solutions.
• Create implementation roadmaps for customer’s journey to clean data.
• Interactively moderate workshops with customers, colleagues and partners and present the results of their work.
• Implementation of data quality improvement projects based on AI, SAP standard software and DMLT automation solutions.
• Continue to improve, standardize, and expand our range of services together as a team.
• Collaborate trustingly and reliably with colleagues in different areas of SAP in different roles and in locations around the world.
• Support business development and go-to-market activities to grow a project pipeline.

Education, qualifications, skills, and competencies:

• Good technical college or university degree (diploma / bachelor / master) in computer science, business informatics, or comparable work experience.
• At least 6 years of broad experience in SAP technologies, with a focus on Business Technology Platform and S/4HANA, including several years of experience in both consulting and technology development.
• Several years of experience in Artificial Intelligence, Data Science, Machine Learning technologies
• Proven hands-on experience with SAP Business AI (AI Core, AI Services, Joule) is a plus
• Sound programming knowledge and experience in Python, Javascript, or ABAP/ABAP OO.
• SAP ERP application know-how (FI, CO, MM, SD, ...) is a plus
• Confident appearance in front of customers and experience in communication at decision-making level.
• Very good communication and moderation skills, and strong team orientation.
• Very good knowledge of English, both spoken and written.