Jobs at Absa Group

•  To deliver and administer all procedures pertaining to Open Account Products and services within required SLA’s
• Work with front line teams to ensure timely and accurate processing and monitoring of Open Accounts Portfolio of Invoice Discounting, Factoring Clients, Supplier Finance, Trade Loans, Selective Receivables Finance
• Fully understand the mechanics of the Open Account Products to allow risk issues to be identified and escalated
• Responsible for placing the Client at the heart of the operating model, ensuring that only value add services are provided

Job Description

Accountability: Stakeholder Services (Internal & External) (10%)

• Ensure all client instructions received is dealt with in a timely and professional manner
• Build and maintain strong relationships with clients, through providing exceptional service levels
• Take ownership of resolving client (either internal or external) queries regarding portfolio accounts (such as availability breakdown; funds in use; retention and unapproved debt information)
• Act as point of contact for Operational issues from Clients, Relationship teams and Credit
• Work as part of a team committed to achieving success through sharing of best practice and continuous improvement
• Ensure complaints are logged on the required Complaints management system.
• Make suggestions to the line manager on improvements to client solutions based on Knowledge of the Open Accounts value chain.
• Highlight issues and make suggestions to product teams to improve customer service.

Accountability: Transactions (40%)

• Ensure workflow is efficiently and effectively managed within the team to meet business targets
• Ensure all SLA¡¦s are achieved
• Address and manage escalated queries and complaints
• Complete Daily and Monthly Management Information (MI) reporting requirements as defined by Management and Stakeholders
• Understand portfolio of Clients businesses and implement necessary checks and controls to monitor facility performance and trend analysis
• Diarise and follow up on outstanding acceptances, payments and advices
• Ensure adherence to quality standards to avoid risks to the Bank through effective &efficient submission of transactions
• Draw Day End listings and action accordingly to ensure that all work received is actioned on the same day
• Review and monitor all office suspense accounts to ensure that there is a debit for very credit within 48 hours and that the reconciliation has a nil balance.
• File each document pertaining to transactions according to the set criteria within the
• department for ease of reference.
• Ensure the effective filing, archiving & retrieval of documentation is in line with Absa Policies
• Instruct and follow up Client On Boarding and the Trade Solutions Specialist / Financial Institutions Team on the need to create banks¡¦ and customer portfolios.
• Compile and clear reconciliations of accounts by passing entries over the relevant accounts to correct entries when required.
• Action Day End procedures to mitigate risk
• Ongoing management of the risk profile of the Clients
• Complete Docufiling procedures on a quarterly basis, in line with Records Management requirements
• Deliver market leading service excellence via an effective Open Account Operations framework
• Prepare and verify all information to ensure that the required standards are adhered to

Accountability: Networking & Relationship Building (5%)

• Build and maintain effective relationships with key stakeholders, across all relevant business areas (e.g. Product; Credit; Legal; other Operations business units)
• Liaise continuously with internal customers for which the departments services are primarily geared, to ensure that their needs are identified, logged for action and appropriately addressed
• Perform advisory services to internal customers to teach, coach, mentor, train and generally enlighten

Accountability: Risk and Control Management (10%)

• Ensure that all Open Account related risks are identified and effectively mitigated
• Accountable for financial losses as a consequence of processing failures in areas of owned responsibility
• Responsible for Data Quality integrity across the allocated portfolio
• Ensure effective documentation retention and retrieval policies, in-line with ABSAs policies and procedures are complied with
• Ensure all required compliance training as defined by the business is completed timeously and be conversant with the relevant regulations that impact on day to day functions.
• Ensure that all regulatory requirements are adhered to as necessary
• Identify losses due to processing errors or internal fraud in the department. Escalate to the manager and provide all the required information to allow logging of the Risk and Loss events. Participate in the investigations.
• Comply with prescribed policies, processes and procedures to prevent any financial Losses.
• Comply with statutory and regulatory requirements, by checking that clients are FICA Compliant, adhering to Exchange Control Regulations and Barclays Sanctions Screening Policy.
• Apply individual technical expertise to ensure 100% accuracy of all transactions.Ensure charges are recovered correctly as per specific agreed client deviations/tariffs, immediate escalation to Management if there is an issue identified.
• Authenticate and complete instructions/transactions received within turnaround times and in line with the Barclays Sanctions Screening policy.
• Escalate and report risks, near misses, losses as per Escalation Process.

Accountability: Personal Development (5%)

• Set own personal development goal objectives and completed all required actions in order to achiev
• Continuously look for opportunities to further develop own skills and expand knowledge base

Education And Experience

• B-degree or (NQF level 6) Preferably or
• 5 years (Technical/Business) experience
• Experience in the Receivables Finance/Working Capital product set

Knowledge & Skills: (Maximum of 6)

• In-depth Open Account Operations knowledge, with a good understanding of the
• products and product life-cycles (essential)
• Knowledge of regulatory and statutory requirements: FICA, Exchange Control,
• Sanctions Screening, Money laundering
• Analysis of verbal and numerical data
• Knowledge of banking systems

go to method of application »

The focus of this role is to build and maintain professional business relationships across a portfolio (1000 plus customers) on a reactive basis by driving sales and income targets, acquiring walk in clients, solutioning existing clients with cross sell, campaigns and product utilisation. The Enterprise Banker (EB) is further required to manage risk and compliance on the portfolio.

Key Accountabilities:
Income Growth and Financial Targets

• Re-actively maintain ownership of a portfolio of allocated Enterprise clients.
• Ensure customer relationships via appointment based and branch walk in customer interaction.
• Ensure the long-term sustainability of customers to RB by establishing relationships with new clients and solution based up-selling to existing clients.
• Focus on client graduation to RB Enterprise Relationship Sub Segment.
• Achieve cross sell and up-selling sales targets by driving cross functional teams (including but not limited to Sector and Product specialists) to find client-centric solutions.
• Achieve customer satisfaction targets within the assigned portfolio by improving customer satisfaction standards by providing solutions such as Notify Me, E-Pin, Business Advantage, etc.
• Track and monitor the financial performance of the portfolio by utilising Magic Matrix cross sell tool and the Client Management Program (CMP).
• Apply risk-based pricing for all new sales and pricing reviews in line with standard pricing and fee structures/guidelines and applications. Negotiated pricing by exception, based on existing concession model.
• Achieve sales targets relevant to the strategic initiatives and drivers of the Enterprise Business accounts Re Active segment.
• Educate clients to use the Business Support Centre by informing clients at the face to face meetings as well as communicating to clients telephonically.
• Focus on customer graduation for customers to more customer focused and appropriate value proposition, upgrading the customer to the RB Enterprise Relationship cost to serve value proposition.
• Focus on client graduation to RB Enterprise Relationship Sub Segment.
• Achieve cross sell and up-selling sales targets by driving cross functional teams (including but not limited to Sector and Product specialists) to find client-centric solutions.
• Achieve customer satisfaction targets within the assigned portfolio by improving customer satisfaction standards by providing solutions such as Notify Me, E-Pin, Business Advantage, etc.
• Track and monitor the financial performance of the portfolio by utilising Magic Matrix cross sell tool and the Client Management Program (CMP).
• Apply risk-based pricing for all new sales and pricing reviews in line with standard pricing and fee structures/guidelines and applications. Negotiated pricing by exception, based on existing concession model.
• Achieve sales targets relevant to the strategic initiatives and drivers of the Enterprise Business accounts Re Active segment.
• Educate clients to use the Business Support Centre by informing clients at the face to face meetings as well as communicating to clients telephonically.
• Focus on customer graduation for customers to more customer focused and appropriate value proposition, upgrading the customer to the RB Enterprise Relationship cost to serve value proposition.

Internal and Client Relationship Management

• Re-actively drive acquisition initiatives through re-engagement processes supported by Enterprise Banking campaign initiatives.
• Educate the customers of the use of the Small Business Support Centre and value proposition that RB offer.
• Make use of middle and back-office support networks to ensure effective on-boarding and complete end-to-end service delivery.
• Take ownership of client complaints that originate from the CCP (Customer complaints process) take responsibility and accountability and log on to the Client Compliment and
• Complaints system as per the prescribed policy and procedure guidelines. This will allow business to track actions to improve on service levels.
• Participate in the Internal Customer Surveys held between Enterprise and Retail, Credit Lending, Middle Office and Global Banking to ensure the internal relationships are improved, built and value is extracted from these relationships.
• Analyse the Customer Satisfaction Management (CSM) and Real Time Customer Survey (RTCS) to ensure customer service is improved on an ongoing basis.
• Work closely with the Enterprise Business Support Centre responding to service requests and complaints for customers.
• Promote alternative delivery channels to clients.
• Take responsibility for meeting challenging individual and team value targets.
• Provide support to the Sales Manager Enterprise and other team members where assigned.

Manage Risk Assessment

• Understand and apply the relevant governance and compliance procedures to activities undertaken and maintain ongoing completion of relevant governance and compliance training; e.g. NCA, FAIS and Competition Commission.
• Maintain customer records and accurate completion of applications and paperwork by capturing customer information on Appointment Manager and Customer Management Portal.
• Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
• Manage the Not Fit for Processing listings for the KAMLS ensuring that error rates on submissions to Middle office for 2nd tier checking of all KAMLS documents are at a minimum.
• Manage dormant accounts ensuring clients activate accounts or close accounts if no longer required.
• Take ownership for obtaining and scanning of all KAMLS (Know your Customers and Anti Money Laundering) and other on-boarding documentation relevant to the customer (New and Existing customers).
• Ensure that all outstanding collateral conditions and conditions of credit grant are met.

Competencies:

• Values Driven
• Digitally Empowered
• Customer Obsessed
• Exceptional Team Player
• Creative Problem Solving
• Drives Results
• Pan African Citizen

Minimum requirements:

• NQF Level 6: Diploma in commerce/ marketing/finance or equivalent
• At least 3 years of sales banking experience in a commercial banking environment.
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

General

• The appointment will be made in line with the Divisional Employment Equity strategy
• There will be no referral payment plan with this requisition

go to method of application »

To develop a functional financial operating model and framework in a broadly defined business functional strategy; enabling horizontal implementation and adoption. Selecting this role has a compensation & benefit impact in Mozambique. Please contact Reward for details.

Job Description

Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To take responsibility for the overall process that enables sustainable, accurate and timeous Group financial information to be reported to all necessary recipients (both internal and external) for example South African Reserve Bank (SARB), external markets (JSE) and Analysts.

Key Responsibilities
Accountability: Stakeholder management

• Manage the aggregation, consolidation and reporting of results, to ensure it meets the needs of all key stakeholders (Exco, Board Members, Divisional Heads etc.), where deemed appropriate.
• Manage key relationships within Financial Control, Business Units and other parties within Group Finance to align outcomes and dependencies between units.
• Keep key stakeholders abreast with any relevant information deemed important.
• Manage all key relationships in support of internal and external group audits, provide feedback on any queries raised.
• Manage communication channels to Exco and Board Members, Divisional Heads etc. to provide information on technical accounting matters, accounting statements and changes on regulatory requirements

Accountability: Process and operating model design

• Act as the process owner for Group financial accounting and reporting processes.
• Manage effective delivery of outputs to ensure high quality and efficiency.
• Design the operating model for the team and approve all material changes to support the alignment of strategic effectiveness, productivity, in line with the broader operating model for Financial Control.
• Enhance operating model for medium- and long-term requirements, in line with best practice. Allocate tasks and responsibilities appropriately to ensure the correct skills are assigned to the correct task in support of efficiency and productivity of the process and operating design. Constantly review and improve processes to enhance the effectiveness and efficiency of the delivery in support of deadlines.

Accountability: Review and control

• Review and sign off annual financial statements to ensure accuracy, completeness and confidentiality of the statements, prior to the release thereof.
• Review and sign-off of the half yearly booklet, SENS announcements and advertisements to manage the accuracy and quality, prior to release.
• Review all unusual and material group journals passed by the consolidations or Absa's reporting teams, to drive alignment and quality of the journals.
• Approve new general ledger accounts, exco codes and reporting business units and provide input into any structure changes affecting the general ledger reports and performance. Approve all policies and circulars issued from External Reporting to ensure the correct communication is distributed to the organization.
• Review and sign-off supplementary schedules before issuing, for example the accuracy and completeness of additional disclose information.
• Review quarterly communication before distributing to business units, providing guidance on regulatory, technical and / or control issues / recommendations.
• Review the monthly financial results to ensure quality and accuracy of the results.

Accountability: Functional leadership and development

• Lead a function of financial specialists to achieve excellent operational results through continuous people development and mentoring activities.
• Ensure the development of a high-performing function through embedding formal Performance Development and informal coaching.
• Establish and maintain a succession plan for the team members.
• With the support from the HR Business Partner, interview and recruit direct reports. Second interview sub-subordinates where necessary.
• Approve leave requests for direct reports and ensure that the team manage the leave effectively.
• Act as first level escalation point for all grievances raised in the department.
• Ensure that all poor performance is addressed through the Absa Performance Accelerator Programmer and that continued poor performance is adequately dealt with.
• Motivate employees in the department and ensure that their efforts are recognized.
• Develop appropriate Employee Opinion Survey action items together with the management team and ensure that items are executed.
• Manage resource requirements and motivate additional requirements where needed. Allocate salary increases and bonuses amongst the department and address non-market related instances.
• Manage training requirements

Accountability: Manage the functional risks

• Act as key sponsor for the area is Risk Management Control Framework.
• Review audit scopes defined by managers in the function and Absa Internal Audit or Management Assurance prior to audits commencing. Review audit issue/findings logs to ensure adequate attention is given to closure within the agreed timelines, specifically relating to issues in Financial Reporting Complete required compliance and process attestations and ensure that impacted team members complete their attestations.
• Review and approve Detailed Risk and Control Assessments prepared in the function. Complete attestations to testify to the adequacy of controls. Oversee the development of Key Risk Scenarios.
• Actively work to minimize the amount of economic capital that must be set aside for operational risk.
• Drive a culture of proactive compliance in the function.

Knowledge & Skills

• Quantitative finance skills
• Risk knowledge (credit and market risk)
• Negotiation
• Report writing
• Presentation skills
• Conflict Management
• Coaching
• Problem solving
• Interpersonal skills
• Management and leadership

Education And Experience

• Chartered Accountant (SA)
• Experience in managing teams
• Experience in financial analysis
• Experience in managing processes with several stakeholders
• Experience in Banking (Retail, Wealth, Investment Banking, Wholesale Banking, Treasury) & Insurance

Competencies

• Technical Knowledge
• Learning and researching
• Talent management
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Financial analysis

go to method of application »

Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Administration: Effectively fulfil all required administrative duties, including tracking and reporting
• Customer Experience: To provide service excellence and achieve customer satisfaction
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.