Jobs at Absa Group Limited (Absa)

Job Summary

• Proactively work with business unit technical product and service teams (tribes & squads – internally & externally) to enable business continuity & consistent, quality technology service availability and resilience.
• Ensure the ongoing alignment of people, processes and systems for optimal service performance.

This includes partnership of the business across the end-end service management value chain & includes the following key areas of focus:

• Service Management (Service Mapping, Service Reviews, Service Cataloguing & Updates, Service Performance Monitoring, Service Processes)
• Reporting & Document Management
• Change & Release Planning
• Event & Incident Management
• Risk, Governance & Compliance

Job Description

Accountability: Service Delivery Management

• Leverage deep technical expertise and cross domain knowledge to accurately map IT services for assigned technology product & service areas
• This includes mapping & formally documenting & modelling all assets, resources, dependencies, accountabilities & associated risks & costs across the IT infrastructure environment (internally & externally provided).
• Work with a range of stakeholders to define service parameters and standards
• Collaborate with technical teams to effectively document & store service maps & associated service parameters including all architecture & infrastructure models, service standards and parameters, capacity & capability requirements etc.
• Continuously revise & update service catalogues & parameters to reflect ‘current state’ of the area aligned to change & release planning processes for the business area
• Leverage deep technical (technology & ITSM) knowledge & expertise & proactively assess the overall service health of the area (regularly)
• Leverage these regular health assessments to proactively identify & prevent service availability, stability & overall performance risk for assigned products and services
• Facilitate start of day health checks with relevant technical teams including chairing of daily production meetings
• Conduct ongoing service reviews against defined standards and parameters
• Continuously monitor service performance and identify risk (ahead of major events & incidents)
• Consolidate health assessment & specific service review information & translate this into impactful & relevant business insights to guide continuous improvements in technical product and service development (run & change) and associated changes & releases
• Drive service improvement & SLA achievement across the business area (influence stakeholders for optimal service delivery)
• Drive service resilience objectives across the business area & show significant improvements in resilience through effective capability & awareness building within and across technology product & service teams
• Assume one stop shop accountability for the accuracy of all Service Information Management Systems (e.g. Stability and Resilience, etc.)
• Drive the adherence to Service Management processes (Incident (major and standard), problem and change), and produce of the relevant process deliverable (i.e Executive Incident Summary)Work with agile & waterfall teams to assess capacity & capability requirements to deliver optimal service performance & ensure any gaps identified are closed
• Leverage deep technical expertise & cross domain knowledge to contribute to the development of Group ITSM standards and processes
• Leverage deep technical expertise and cross domain knowledge to positively contribute to the definition of SLA’s for the assigned business area

Accountability: Change & Release (Operational Readiness)

• Work collaboratively with operational readiness and technology teams to define / predict potential change & release impact across the business (own services & dependent / interdependent services)
• Coordinate the development of consolidated change & release plans for defined area (no surprises!!)
• Work collaboratively with and embedded as part of agile teams & waterfall project teams to effectively plan changes & releases (all resourcing, timing / scheduling etc., performance metrics & parameters etc.)
• Define service parameters and changes aligned to changes & releases planned and communicate these across dependent / interdependent groups of users

Accountability: Incident Management

• Cascade & embed all incident management processes & practices in the assigned business area
• Work embedded across squads to lead incident & event management resolution
• Ensure all events are appropriately recorded and managed to conclusion (aligned to Group Incident / Event Management Standards and practices)
• Leverage event management insights & translate lessons learnt across all relevant stakeholder groups (no repeat incidents!!)
• Ensure the accuracy of event management data & event status on the CMDB & ensure event management data is relevant, usable & beneficial to the organisation (speak the language of the business)
• Work collaboratively with the Group Resilience teams to positively contribute to the continuous improvement of event management processes and practices
• Promote incident prevention & repeat incident prevention through proactive service reviews, relevant business insights and capability building routines & processes
• Achieve all incident / event management targets and standards (e.g. quality of resolution, time to resolution, cost impact, customer impact etc.)

Accountability: Finance, Risk & Governance

• Understand the service cost relationship and drive continuous service delivery improvement for maximum customer & business impact
• Ensure business area alignment to all Group Technology Standards, Processes & Practices (Engineering & DevOps, Security, Architecture, Infrastructure, Change & Release, DR, all end to end Service Management Activity – SLA, OLA, DR, MIM, etc.)
• Ensure business area compliance to all regulatory requirements
• Execute all risk related activity e.g. audits, compliance & ensure audit compliance & corrective post audit action & resolution across teams & hold one stop shop accountability for all unresolved risk (including prevention)
• Lead reporting & remediation on all non-compliant activity across the a technical product / service area – on time & quality & in alignment with Group & Regulatory standards
• Ensure business alignment to relevant industry standards e.g. ITIL
• Maintain effective MI, knowledge management & document management processes & practices aligned to Group & Regulatory standards and practices

Accountability: People

• Coach & mentor technology & service management teams on various areas of expertise (technical landscape / service management)
• Conduct peer reviews, & problem solving within and across the broader team as required
• Provide technical subject matter expertise and support in the attraction and recruitment of Service Management resources
• Participate as a subject matter expert in the development & development planning of the broader Service Delivery team as required
• Support the people change teams & or Group Service Engineering teams in the design of adoption processes, training material etc.
• Support Group Wide capability building processes

Relevant Experience, Skills and Knowledge required

• Relevant Degree or National Diploma in IT
• Minimum 2 years in Service Delivery Management and 4 years in IT
• Advantage to an ITIL Certification as well AWS

Education

• Bachelor's Degree: Information Technology

End Date: June 18, 2025 (10 hours left to apply)

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Job Summary

• The Chief Financial Officer: AFS directs and provides thought leadership to financial management in line with the Absa Group and the AFS strategies.
• Defines and owns the end-to-end value chain of finance bringing this and the actuarial value chains together, ensuring consistent capabilities and integration across products, business lines and corporate functions for the respective insurance entities focused on shareholder value.
• Managed risk-based capital requirements, ensuring that the company maintains adequate capital at all levels balanced with the overall Group’s return objectives.
• Primary responsibility for Board and shareholder communications; communicate the financial performance, regulatory returns and strategy to the board of directors (Board sub-committees included). 
• Ensures the effective use of data-driven conversations to provide insights and analyses the data to assist in contributing to key strategic decisions aligned to finance and Group and AFS strategies.
• Provide complex advice and support in the positioning of the actuarial operating models and frameworks in a broadly defined group functional strategy; enabling operating model, strategy and value chain formulation and alignment.

Job Description

KEY FOCUS AREAS

• Lead the financial planning, analysis, reporting, and control functions across AFS.
• Ensure full compliance with IFRS 17, embedding new processes across finance and actuarial teams.
• Drive insight into insurance contract profitability, risk-adjusted performance, and policyholder behaviour through enhanced IFRS 17 reporting.
• Align financial and actuarial strategy with business growth, capital efficiency, and solvency targets.
• Engage with senior stakeholders, regulators, auditors, and boards on all financial and regulatory matters.
• Lead transformation initiatives including system upgrades, data governance, and finance and actuarial operating model optimisation.
• Support strategic initiatives such as M&A, reinsurance arrangements, product development, and market entry or exit decisions.

ACCOUNTABILITIES

Strategy Formulation and Execution

• Execute Functional strategy, create a shared purpose and identity for function.
• Accountable for ensuring an optimal and compliant control environment within AFS that appropriately balances risk appetites and customer demand with the need to grow to achieve the financial ambitions and balance sheet aspirations.
• Manage the strategic investment budget and Book of Work spend for business, in alignment with the enterprise strategy and prioritised in line with Cluster’s commercial and cultural aspirations.
• Also ensures that appropriate Returns on Investment (ROI) are realized by building a culture and discipline of benefits tracking.
• Influence shape and sustainability of the business by operating from financial management to market presence and product mix or service lines, to technology, talent, help deliver new revenue streams, to leveraging mergers, acquisitions and divestitures as appropriate.
• Build a culture of inclusivity, diversity, entrepreneurship, and ownership.
• Accountable for finance and actuarial narratives & insights driving business.
• Influence integration of Actuarial, Treasury, Risk, and Finance from a business perspective.
• Stimulate behavior in business to achieve strategic and financial objectives. Provide leadership to ensure alignment of financial and business strategies.
• Maintain stewardship and excellence which drives performance and sustainable growth through preservation of financial integrity.
• Translate long-term strategic objectives into aligned business plans, execution roadmaps and key milestone measurements for the business area.
• Cascade strategic goals and ensure alignment between business unit vision and functional implementation priorities, setting clear short, medium and long-term milestones.

Sustainable Growth

• Co-accountable for business growth, profitability and shareholder returns.
• Accountable to ensure that reporting, controls and enterprise risk programs are operating and functioning as intended.
• Support business leaders in achieving business goals and objectives through the use of advanced modelling and analysis to provide actionable intelligence, beyond data.

Responsible for financial rigor and control.

• With regards to BCM and Cyber security, influence focus on vulnerability and internal controls assessment to review the data supply chain and identify the location of sensitive data. The CFO needs to understand the risks and then develop a plan to align the BCM & cybersecurity strategy with the business strategy. CFOs must also ensure that processes are in place to understand the relevant BCM and cybersecurity compliance and regulatory requirements.
• Develop business area growth plans aligned to segment and enterprise priorities.
• Work with business partners to define and execute on growth strategies and operational initiatives.
• Mobilise functional teams to deliver growth targets and embed performance accountability.
• Monitor growth delivery, resolving barriers and reinforcing strategic objectives at operational levels.
• Evaluate financial and customer returns on initiatives to ensure alignment with business viability.
• Formulate and develop multi-function operating frameworks that contribute to sustainable growth.
• Define and implement an inorganic growth strategy, supported by Group Corporate Development function

Leading Talent

• Coach, inspire, engage, mentor and develop financially and business savvy leaders.
• Focus on Finance and Actuarial skills evolution with innovation and employability at the heart of people management.
• Be an enabler of capabilities, talent and service level to fulfil business and functional responsibilities in an innovative efficient manner.
• Embed people processes and values into business routines, reinforcing a strong leadership culture.
• Create inclusive team environments that support performance, wellbeing, and growth.
• Address escalated people issues and ensure application of performance and development processes.
• Develop future leaders through mentorship, stretch assignments, and tailored development experiences.

Operational Effectiveness

• Operationalise strategic goals into functional plans with clear deliverables, timelines, scorecards with team and individual KPIs to enable effective tracking of business and individual performance.
• Set appropriate financial and other resourcing plans to enable business performance, tracking against budgets and investments for both current and long-term strategic goals.
• Ensure integration across business units by resolving operational friction and dependencies.
• Represent the business area in operational forums and with delivery partners.
• Leverage data insights to improve operational effectiveness and customer outcomes.
• Continuously improve processes for agility, quality, and alignment with customer needs and digital tools.
• Identify problems and formulate alternate solutions to resolve value chain conflicts.
• Provide expert advice on operating model, strategy, value chain formulation, and business controls/governance frameworks.

Good Governance, Risk and Compliance

• Implement governance, risk, and compliance frameworks in business processes and team routines.
• Promote risk awareness and lead the response to regulatory changes and emerging issues.
• Support audit readiness and ensure operational teams adhere to compliance requirements.
• Influence the implementation of effective internal controls systems and corporate governance practices.

Data Monetisation

• Apply data insights to support business planning and decision-making in the business area.
• Develop mechanisms to ensure data is collected, validated, and used to drive performance improvement.
• Oversee the explicit use of data and its inherent value to explore opportunities and guide decisions.

Actuarial Oversight

• Corporate Actuarial: analytics and financial reporting (to ensure accurate financial reporting and support management decision making).
• Oversight of experience analyses as an input for basis setting / pricing exercises; setting of valuation and pricing bases.
• Oversight of actuarial exercises such as reserving, capital, and pricing.
• Analysis of earning, risk reporting and analytics, and ORSA processes.
• Oversight of competitor research; understanding of the landscape; and development of customer value propositions
• Oversight over development of and maintenance of actuarial open platform software complex models
• Review and sign off results; perform independent review and provide actuarial opinions (to ensure accuracy of outputs for sound business decision making and ensuring a robust control environment).

Stakeholder Management

• Manage relationships with key stakeholders to support aligned delivery and issue resolution.
• Ensure stakeholder expectations are managed and engagement is consistent with transformation priorities.

Preferred Education

• Post Graduate Degree: Honours Degree, Post Graduate Diploma and Professional Qualifications [NQF8].
• CA or Actuary preferred

Preferred Experience

• 12 - 15 years of experience in Financial Management, including 5+ years in people management roles within a large enterprise
• Experienced in Board and Board committee relationship management

Knowledge and Skills

• Senior leadership experience in the financial services industry
• Proven track record in leading Finance and Actuarial teams
• Experience in running multi-faceted projects
• Ability to operate in a matrix and multi-facet reporting environment
• Superior understanding of Business Operations Management
• Strategic planning and execution

End Date: June 24, 2025 (6 days left to apply)

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Job Summary

• Apply platform engineering expertise, critical thinking, design thinking and problem solving skills in an agile team environment to produce well-organised, optimised and documented source code that successfully delivers platform features & components of the service & solves complex technical problems with high quality solutions.

Job Description

Are you ready to make a difference? 

• Join an exciting and dynamic team of API Gateway Platform Engineers, who are responsible for shaping the technical API economy for the bank.
• Work within the Platforms and Engineering Gateway technology tribe responsible for the development, design and run of the Datapower API Gateway platform.
• Apply platform engineering expertise, critical thinking, design thinking and problem-solving skills to produce well-organized, optimized and documented source code that successfully delivers platform features, components of the service and solves complex technical problems with high quality solutions.
• Capable of resolving escalated issues arising from operations of the Datapower API Gateway Platform.

Key accountabilities: (What you’ll get to do)

• Leverage platform engineering expertise and a working knowledge of specific platforms (physical Datapower Gateway appliances, API Connect v10, vmware, Kubernetes, AWS services) and their constituent parts to positively contribute to platform feature and service designs
• Automate tasks through appropriate tools and scripting e.g. Kubernetes, Python, Terraform
• Use and configure modern observability techniques leveraging e.g. aggregated logging via Elastic Search stack, Kafka, metrics via Prometheus / Grafana
• Leverage platform (service design and code) and engineering technical expertise to proactively identify risks and prevent defects
• Uphold our technical principles off: self-service, scalability, re-usability, resilience & stability in all development practices and deliver feature sets that sustainably deliver on these principles
• Enable problem resolution across technical teams, apply and or facilitate root cause analysis, deeply understand the root causes of issues and find ways to resolve them (sustainably)
• Optimize, refactor and reuse components to improve performance and maintainability – ensuring maximum efficiency, effectiveness, and return on investment
• Take accountability for maintaining platform standards and best practices, and drive adoption across multiple service teams
• Contribute to a high-performance team environment by coaching and mentoring other engineers, support engineering teams on technical solutions and problem resolution, and proactively seek coaching and mentoring from others

Role/Person specification: (What do you need to get in?)

• +3 years Datapower Gateway experience (admin, operational and development)
• +3 years API Connect 2018 / v10 experience (admin, operational and development)
• +3 years coding / scripting languages experience e.g. Python, JavaScript, Bash scripting, GoLang, XSLT, Gateway Scripting
• +3 years’ experience in Kubernetes architecture, Networking, Security, Deployment, and Management
• +3 years messaging protocols and API technologies experience like SOAP and REST
• +3 years Infrastructure as code (IaC) tooling experience (like Jenkins, GITOPS, AWS CI/CD tools eg. Terraform, CloudFormation, CodeBuilder, CodeDeploy)
• +3 years analytics tools and Big Data Platforms experience like Elastic Search, Kafka (Hadoop)
• +3 years Web Security protocols experience like OAuth, JWT, OIDC
• +3 years Networking experience with a solid understanding of Network layer routing and security

Ideal Certifications:

• Certified Kubernetes Administrator (CKA) and Certified Kubernetes Application Developer (CKAD) or Certified Kubernetes Security Specialist CKS)
• AWS Associate level certifications
• IBM Certified Solution Implementer - DataPower Gateway v10
• IBM Certified Solution Implementer - API Connect v10
• If you’re passionate about working in a fast-paced environment and contributing to the exciting world of API Platforms by leading from the front, we would love to hear from you!

Education

• Bachelor's Degree: Information Technology

End Date: June 23, 2025 (5 days left to apply)

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Job Summary

• Build high-performing, scalable, enterprise-grade Platform services & build capability in others to do the same.
• This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems with high quality solutions & leading all phases of the development lifecycle to deliver against business requirements at an optimal cost to serve.

Job Description

Overview:

• The Senior Linux Technical Lead will be responsible for overseeing the design, implementation, and maintenance of Linux-based systems and infrastructure.
• This role involves coaching a team of Linux administrators, ensuring system reliability, performance, and security, and collaborating with other IT teams to support business objectives.

Key Responsibilities:

Technical Leadership:

• Coach and mentor a team of Linux administrators and engineers.
• Provide technical guidance and support to team members.
• Foster a collaborative team environment.

System Administration:

• Oversee the installation, configuration, and maintenance of Linux servers and systems.
• Ensure high availability and reliability of Linux-based services.
• Manage system performance, tuning, and capacity planning.

Security and Compliance:

• Implement and maintain security best practices for Linux systems.
• Conduct regular security audits and vulnerability assessments.
• Ensure compliance with relevant regulations and standards.

Automation 

• Develop and maintain automation playbooks to streamline system administration tasks.
• Utilize configuration management tools (e.g. Ansible, Satellite) to manage infrastructure.
• Implement and manage CI/CD pipelines for system updates and deployments.
• Troubleshooting and Support:
• Provide advanced troubleshooting and support for Linux-related issues.
• Coordinate with other IT teams to resolve complex technical problems.
• Perform system performance tuning

Documentation and Reporting:

• Maintain comprehensive documentation of system configurations, architectural designs, processes, and procedures.
• Generate regular reports on system performance, incidents, and compliance.
• Communicate effectively with stakeholders regarding system status and updates.
• ​ Research and Development 
• Identify, test and deploy latest products related to the platform in line with operational requirements.
• Develop innovative products and services to address current challenges, providing a competitive advantage and fostering long-term growth.

Experience & Qualifications Required:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Extensive experience in Linux system administration and engineering.
• Strong leadership skills.
• Proficiency in scripting languages (e.g., Bash, Python).
• In-depth knowledge of security best practices and compliance requirements.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

Critical  Skills:

• Experience with automation and configuration management tools (e.g., Ansible, Puppet).
• Certifications in relevant technologies (e.g., Red Hat Certified Engineer, Linux Professional Institute Certification).
• Experience  with cloud computing platforms (e.g., AWS, Azure)

Education

• Bachelor's Degree: Information Technology

End Date: June 23, 2025 (5 days left to apply)

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Job Summary

• Provide superior, seamless customer experience and offering suitable solutions to meet client needs.
• Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner.
• Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

• Able to read and interpret financial statements with confidence.
• A sound understanding of the agricultural sector will be essential for the role.
• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.   
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.  
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

End Date: June 23, 2025 (5 days left to apply)

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Job Summary

• We are seeking a seasoned and strategic Senior Specialist: Journey & Segmentation to lead the design, orchestration, and optimisation of personalised customer journeys and segmentation strategies within Salesforce Marketing Cloud (SFMC) ecosystem.
• Operating at the intersection of data, product, and marketing, this role plays a critical part in scaling our lead management and personalisation capabilities across the Retail and Business Bank.
• You will be responsible for overseeing the development of sophisticated, data-driven customer journeys that drive engagement, conversion, and long-term value.
• This includes close collaboration with of a team of journey specialists, stakeholders across product and data, and governance of journey design to ensure alignment with business objectives and regulatory compliance.

Job Description

About the Role

• We are seeking a seasoned and strategic Senior Specialist: Journey & Segmentation to lead the design, orchestration, and optimisation of personalised customer journeys and segmentation strategies within Salesforce Marketing Cloud (SFMC) ecosystem.
• Operating at the intersection of data, product, and marketing, this role plays a critical part in scaling our lead management and personalisation capabilities across the Retail and Business Bank.
• You will be responsible for overseeing the development of sophisticated, data-driven customer journeys that drive engagement, conversion, and long-term value. This includes close collaboration with of a team of journey specialists, stakeholders across product and data, and governance of journey design to ensure alignment with business objectives and regulatory compliance.
• Please note: This is a Fixed Term Contract position for an initial 12 Month period with option to extend.

Key Responsibilities

• Own and drive the strategic roadmap for journey orchestration and segmentation, aligning SFMC capabilities with broader personalisation and customer engagement priorities
• Lead the design and deployment of high-impact, multi-channel journeys in Salesforce Marketing Cloud to support lifecycle, behavioural, and event-based triggers
• Oversee advanced audience segmentation strategies using Data Cloud, SQL, Automation Studio, and Contact Builder to enable hyper-personalised experiences
• Guide and mentor a team of journey and segmentation specialists, ensuring consistent delivery quality, capability uplift, and knowledge sharing
• Act as the primary liaison between Martech, Product, Data Science, and Marketing teams to translate business briefs into executable, optimised journeys
• Lead performance optimisation efforts using data insights, experimentation frameworks, and campaign reporting to continuously improve engagement outcomes
• Implement and enforce journey design governance frameworks, ensuring adherence to contact rules, compliance requirements, and data privacy policies
• Collaborate with Data Engineering and Architecture teams to enhance data flow, availability, and readiness for customer engagement use cases
• Champion best practices and contribute to the development of standard operating procedures, journey documentation, and Martech playbooks

Key Requirements

• 5+ years of hands-on experience in Salesforce Marketing Cloud, including Journey Builder, Data Cloud, Automation Studio, and Contact Builder
• Advanced SQL skills and a deep understanding of data modelling, segmentation logic, and relational databases
• Proven track record in building and optimising multi-step, data-driven journeys that deliver measurable business impact
• Deep knowledge of CRM governance, customer contact policies, consent management, and regulatory considerations (e.g., POPIA)
• Comfortable operating in a complex, fast-paced environment with cross-functional dependencies and high stakeholder expectations
• Advantageous: Experience with Sales Cloud, CDP integration, AMPscript, and API-based journey triggers

Soft Skills

• Strong strategic thinking and ability to balance long-term vision with tactical delivery
• Exceptional communication and stakeholder engagement skills, including influencing at senior levels
• Execution-oriented with a focus on continuous improvement, innovation, and operational excellence
• Highly collaborative, yet able to work independently and drive outcomes through others

Why Join Us?

• Lead the evolution of Martech in one of South Africa’s largest retail banks
• Drive impact at scale by shaping how millions of customers experience our products and services
• Work alongside a high-performing, innovative team with access to the latest Salesforce technologies and training
• Be part of a purpose-led organisation focused on customer centricity, digital transformation, and inclusion

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies

End Date: June 20, 2025 (2 days left to apply)

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Job Summary

• Participate in a professional development programme in order to maximise individual and organisational development, through the execution of predefined training objectives.

Job Description

• Workplace experiences: Attend and participate in all workplace experiences against agreed development objectives
• Learning: Attend and participate in all training and development interventions against agreed development objectives
• Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis
• Administration: Effectively fulfil all required administrative duties, including tracking and reporting 

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

End Date: June 18, 2025 (10 hours left to apply)