Jobs at Adcock Ingram

Key Outputs:

• Compliance to national regulatory requirements (Act 101 of 1965; Pharmacy Act 53 of 1973, SAHPRA, PICS/WHO guidelines and OHS act) with respect to Quality Management Systems and current Good Distribution & Wholesaling Practices (cGDP/GWP).
• Establish an effective quality management system to support the Adcock Ingram Healthcare SAHPRA Licence.
• Ensure Standard Operating Procedures (SOP’s) are initiated, reviewed, approved and implemented
• Ensure that quality systems are implemented and comply with SAHPRA Guidelines.
• Review and approve Validation protocols and reports ensuring compliance with cGDP/GWP requirements.
• Maintain a satisfactory service level to Logistics Distribution.
• Lead quality review meetings with the involvement of the AIL RP and Managing Director to assess the effectiveness and applicability of the quality systems.
• Escalate non-compliance of the quality systems immediately to Executive Management where necessary and assist in addressing the non-compliance.
• Perform performance assessments of all direct reports against agreed objectives.
• Product Release (based on Applicant release)
• Audits (preparation and correcting any non-conformances found) and CAPA initiation and close-out
• Deviations and Non-conformance raising, monitoring and close-out. Raise, maintain and monitor deviations, non-conformances and CAPA’s.
• Supply and maintain S5 & S6 stock and Registers.
• Supply and maintain section 21 items.
• Assist with stock take.
• Dedicated storage area management (Damages, Quarantine, Returns, Cold Store & Schedule Stores).
• Management of reverse logistics (RETURNS).
• Pharmacovigilance reporting.
• Receipt, fine checking and sampling of 3rd party stock.
• Deputise the Responsible Pharmacist (RP) by performing all RP duties and accepting responsibility as stand in RP in the absence of the RP.
• Assisting the Responsible Pharmacist (RP) where required.
• Performing duties, tasks and reasonable instructions as delegated by the Responsible Pharmacist.
• Key holder to critical keys required for daily operations.
• After hours, call out in case of fridge failure or emergencies.
• Risk Assessments, initiate and lead Risk Assessment meetings with various personnel to understand occurrences and trends in quality, operations and distribution.
• Personal interaction in all critical regulatory interactions with SAHPRA; DOH and SAPC.
• Foster good working relationships with the health authorities, principals and internal customers.
• Participate in Marketing, Supply chain; Regulatory and Quality Assurance cross-functional teams.
• Inform all Pharmacists of Adcock Ingram Healthcare about current developments in the legislation and other developments regarding compliance with current Distribution Practices.
• Approve technical records and training.
• Ensure correct handling of recalled and quarantined stock.
• Ensure timely handling and reporting product complaints from within the warehouse or from external customers.
• Ensure continuous supervision of the wholesale or distributor pharmacy.
• Take corrective measures in respect of deficiencies noted regarding inspection reports of council or third-party audits conducted.
• In addition to the general responsibilities:
• Ensure that unauthorized people do not obtain access to pharmaceutical products in the wholesale or distributor pharmacy premises outside of normal trading hours.
• Establish policies and procedures for the employees of the wholesale and distributor pharmacy regarding the acts performed and services provided in the wholesale pharmacy
• Ensure the safe and effective storage and keeping of pharmaceutical products in the wholesale and distributor pharmacy under his/her direct personal supervision
• Ensure correct and effective record keeping of the purchase, sale, possession, storage, safekeeping and return of pharmaceutical products.
• Ensure that the following registrations, recordings and licence are current and in place:
• The registration of the Pharmacist with the Pharmacy Council in accordance with the provisions of Section 14 of the Pharmacy Act.
• The premises licence of the wholesale or distributor pharmacy issued by the Director-General, Department of Health, in accordance with the provisions of Section 22(1) of the Pharmacy Act.
• The recording of the premises license of the wholesale or distributor pharmacy at the Pharmacy Council in accordance with Section 22(2) of the Pharmacy Act, read together with Regulation 8(5) of the “Regulations relating to Ownership and Licensing of Pharmacies”; and
• Assisting the RP to ensure that contracts (Service Level Agreements/ Technical Agreements) exist between service providers and principles stipulating where all responsibilities lie.
• To ensure that all employees are conversant with the system laid down for use and following the STANDARD OPERATING PROCEDURES.
• That the specified quality is maintained during storage and transport.
• To ensure that all logs are completed by the distribution / warehousing facility e.g. temperature control, cleaning, maintenance etc.
• To ensure that disposal or destruction of medicines is correctly and regularly performed under proper control so as not to be a health hazard.
• To ensure that an adequate pest control program is in place at the distribution facility, using acceptable food grade bait, and to ensure that precautions are taken to ensure that product contamination does not occur.
• To ensure that self-inspection audits are performed and any deviations followed up.
• To ensure that goods on arrival at the distribution facility are placed in quarantine, sampled for retesting after importation, and retained in quarantine until formally released where applicable.
• To update batch status to the market according to correct procedure.
• To check all relevant documentation to formally release final packed product for distribution where applicable.
• To ensure GDP/GWP training is provided to all employees on an annual basis.

Core Competencies:

• Good verbal and written communication skills
• Strong attention to detail, quality, compliance and operational orientation
• Project management skills
• Strong time management and prioritization skills
• Output driven
• Organizational awareness
• Ability to plan and work independently
• Ability to work under pressure
• Ability to analyze large amounts of information
• Customer Focus/Service Orientated
• Team player

Closing Date 21 September 2026
 Requirements

• Bachelor’s degree in pharmacy (BPharm).
• Active member with SAPC.
• Computer Literacy in MS Office
• 2-3 years’ experience as Pharmacist/Deputy Pharmacist.
• Experience in a Pharmaceutical distribution/wholesale environment would be an advantage.
• Experience in Quality Management Systems would be an advantage.
• Oracle R12 experience would be an advantage.

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JOB PURPOSE:

• To ensure that all packaging, promotional material, advertising, event proposals, sample requests, and healthcare professional interactions are legally compliant with statutory laws, industry codes, and internal policies. The role is key in safeguarding the organization’s reputation, mitigating regulatory risks, and promoting ethical business conduct by ensuring full compliance with applicable regulations and the King Code of Governance in South Africa. 

MAIN TASKS / RESPONSIBILITIES:

Regulatory & Code Compliance

• Review, evaluate, and approve all packaging artwork, promotional and marketing material, including print, broadcast, audiovisual media, and online content.
• Ensure 100% compliance with Act 101 of 1965, Act 53 of 1974, Marketing Code of Practice, ASA requirements, Consumer Protection Act, and internal SOPs.
• Evaluate all event and meeting proposals, as well as sample and donation requests, to ensure compliance, legal transparency, and ethical standards.
• Maintain up-to-date knowledge of relevant laws, regulations, and industry codes and communicate changes to internal stakeholders. 

Artwork Review

• Conduct detailed examination and correction of packaging and promotional artwork to ensure accuracy, readability, and compliance with approved dossiers and regulatory requirements.
• Liaise with Regulatory Affairs, Marketing, and Design teams to resolve discrepancies and implement required changes within agreed timelines.

Compliance Training & Awareness

• Develop, coordinate, and deliver compliance training for internal staff on relevant legislation, codes of practice, and internal advertising policies.
• Promote a culture of compliance and ethical marketing practices across the organization.

 Complaints Handling & Issue Resolution

• Investigate and respond to complaints related to promotional material and marketing activities.
• Escalate and resolve non-compliance issues with cross-functional teams and implement corrective/preventive actions (CAPA).
• Monitor complaints against competitor companies and follow through to resolution where applicable. 

Process Control & Documentation

• Manage compliance processes and ensure adherence to timelines for review, approval, and response.
• Maintain organized and up-to-date document management systems (both physical and electronic).
• Ensure effective filing and record-keeping for audit-readiness and inspection purposes.

Requirements

• Qualifications Bachelor of Pharmacy (B.Pharm) or equivalent degree
• Registration with the South African Pharmacy Council (SAPC) as a Pharmacist
• Training in Good Regulatory Practice (GRP) and Good Promotional Practice (GPP)

Experience 

• Minimum of 2–4 years’ experience in Regulatory Affairs, Medical Compliance, or a related pharmaceutical industry role
• Proven experience in reviewing and approving promotional material, packaging artwork, and marketing material
• Exposure to Medicines and Related Substances Control Act (Act 101/1965), Marketing Code of Practice, ASA requirements, Consumer Protection Act, and other relevant legislation.
• Experience working cross-functionally with Marketing, Medical, Legal, and Commercial teams
• Involvement in complaint handling, event approval, and compliance training Languages English Other Excellent command of English and Afrikaans (reading, writing, and comprehension)
• Ability to interpret, apply, and communicate legal and regulatory requirements effectively
• High attention to detail with strong analytical and critical thinking skills
• Willingness to stay up-to-date with regulatory and industry changes and implement them at operational level.