Jobs at AFMS Group

Key Accountabilities/ Principle Responsibilities

• Ensure that all station staff carry out and perform their duties strictly in accordance with the contract’s Quality Management System encompassing
• The Company Rules
• Customer Relations
• Cash Management Procedures
• Passenger Management Procedures
• Security Procedures
• Cleaning Procedures
• Health and Safety Procedures 

PRIMARY DUTIES

• Comply with start-of-shift, break-in-shift and end-of-shift utilising the biometrics system and hard copy timesheet procedures and systems
• Inform customers of route, timetable and fare system information
• Distribute public information communication material
• Assist universal access passengers
• Be polite and display a passenger friendly attitude at all times (even when not on shift and in uniform)
• Comply with and implement all tasks and procedures as detailed in the Passenger Management Procedures Protocols
• Monitor fare evasion and fraud control
• Clear busses during service and events
• Ensure that cards of all passengers are checked and valid
• Ensure effective gate control
• Register complaints and record incidents in the security occurrence book and report item to the station co-ordinator
• Recording of passenger numbers when required
• Provide MyConnect Card product information and knowledge on how the system works
• Wayfinding to key destinations in the vicinity of the Company Stations and stops
• Queue management at kiosks
• All other transport related relevant information such as links to other public transport services such as rail
• Operate sliding doors and ensure that it’s closed when no services are at the station/platform
• Responsible for passenger queues and layout of tensa barriers in compliance with OHS
• Adhere to the prescribed uniform code and name tags at all times
• Ensure working areas are kept neat and tidy
• Ensure that handover takes place at end of shift
• HSEQ compliance, awareness and checklists
• Comply with all instructions and requests from station management and supervisors

SECONDARY DUTIES

• Multi skilled to provide cashier and validator services
• Assist with special events and monitor crowd control
• Monitor tap-in and tap-out at entry and exit gates
• Co-ordinate operational equipment such as, loud hailers, counters and radios if and when required
• Any duties as requested by the management from time to time to ensure no disruptions to operations
• It should be noted that for operational reasons, it may be necessary for you to perform tasks other than those described herein from time to time. Prescribed procedures may be amended by management as and when required

Key Skills and Experience

• Grade 12
• Good knowledge of all the Company products
• Previous experience in a customer relationship environment
• Computer literacy
• Understand the importance of good customer relationship skills

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PRIMARY DUTIES

• Comply with start-of-shift, break-in-shift and end-of-shift utilising the biometrics system and hard copy timesheet procedures and systems
• Inform customers of route, timetable and fare system information
• Distribute public information communication material and ensure adequate stock is visible
• Adhere to station operations manual
• Comply with and implement all tasks and procedures as detailed in the Cashier Procedures Protocols
• Undertake daily checklist before duties commence
• Accurately complete all prescribed documentation for cash management
• Ensure availability of customer forms at all times
• Ensure stock availability of fare cards
• Top up and sell fare cards
• Reconcile float
• Count cash, complete deposit slip, include slip and cash in cash collection bag and deposit in the drop-safe
• Ensure safe is in working order and key is available
• Co-ordinate hand over to cash collection company
• Operate the cash management equipment and remember the COM passwords
• Conduct daily stationary and supply checks and report any problems to the supervisor
• Logging cash equipment faults with relevant service providers
• Undertake daily checklist at shift handover or station closure
• Adhere to the prescribed uniform code and name tags at all times
• Manage kiosk and ensure no unauthorised persons are allowed in the kiosk
• Ensure kiosks are kept clean and tidy
• Ensure validator and radio equipment is charged
• HSEQ compliance, awareness and checklists
• Comply with all the instructions and requests from station management and supervisors 

SECONDARY DUTIES

• Perform ambassador tasks as per ambassador procedures
• Perform validator tasks as per validator procedures
• Comply with shift schedule
• It should be noted that for operational reasons, it may be necessary for you to perform tasks other than those described herein from time to time. Prescribed procedures may be amended by management as and when required.

Key Skills and Experience

• Grade 12
• Previous cashier experience advantageous
• Computer Literate
• Understand the importance of good customer relationship skills