Job Description
We Want You:
- Lead the Team.
- Deliver the standard.
- We’re looking for a Service Delivery Manager to head up the BET Support Team, ensuring we meet our service level commitments to Hollywoodbets and beyond.
- In this role you will exceed performance metrics, ensure processes run like clockwork, and champion customer service that doesn’t just tick boxes, but delivers real value.
- If you’re all about accountability, efficiency, and getting the best out of people and systems, this is your role. Apply now!
You Bring:
- At least 3-5 years’ experience managing a services desk within the IT sector.
- Bachelor’s degree in Computer Science, Software Engineering, or a similar field (advantageous).
- Previous software development skills are advantageous.
- Demonstrated leadership skills.
- Detailed knowledge of the SLDC and management of software projects.
- Good written and verbal communication skills.
- Strong attention to detail.
- ITIL Foundation (advantageous).
What You’ll Do:
Job Responsibilities
Operational Management:
- Upholding rigorous performance standards across service-related procedures while identifying and instituting requisite enhancements.
- Assuming responsibility for critical incident management, liaising with responsible parties for resolution, and fostering streamlined communication among stakeholders for post-incident analysis.
- Instituting systems, protocols, and methodologies conducive to exemplary service delivery.
- Cultivating a nuanced comprehension of project specifications to better delineate the parameters of service execution.
- Being accountable for achieving service delivery benchmarks, fulfilling client expectations, and stimulating future demand.
- Conducting thorough analyses of both third-party and internal workflows to devise strategies for optimising service delivery.
- Technical Oversight:
- Directing desktop management teams to perpetuate continuous advancements in desktop ecosystems.
- Partnering with technical architecture teams to establish organisational benchmarks for software, hardware, and cybersecurity.
- Ensuring timely and effective application of anti-virus updates and security patches.
- Benchmarking peak performance criteria for endpoint devices, including personal computers, laptops, and mobile devices.
Meeting Support:
- Facilitating technology support for corporate conferencing systems and ensuring the availability of essential meeting resources, such as multimedia presentation software and audio-visual equipment.
- Administering on-call rotations and escalation protocols for team members to address off-hours service inquiries, incidents, and change requests.
- Exercising proactive diligence in identifying and addressing errors, issues, or operational setbacks, and ensuring prompt corrective actions.
Team Management:
- Initiating and presiding over troubleshooting forums with team members to expedite first-line solutions prior to escalating incidents.
- Prioritising tasks that are non-delegable and warrant direct intervention, thereby precluding further escalations.
- Ensuring the formulation and execution of individual development plans for team members.
- Conducting root-cause analyses of prevalent issues and steering the team towards implementing sustainable solutions.
- Championing process simplification and automation initiatives to enable the team to focus on rewarding tasks.
- Regularly auditing internal workflows to pinpoint areas that could benefit from improvement, thereby enhancing overall productivity and team morale.
Strategic Management:
- Soliciting input from stakeholders, conducting customer and competitor analyses, reviewing organisational performance, and proposing strategic initiatives.
- Employing analytical tools, such as SWOT analyses, to evaluate gathered inputs.
- Revising potential action plans based on stakeholder feedback and finalising the organisational strategy.
- Allocating the necessary infrastructure, resources, and timelines for successful strategy implementation.
- Ensuring seamless integration of long-term strategic plans with daily operations.
- Overseeing the deployment and continuous refinement of the strategic plan as needed.
Living the Spirit
The responsibilities of a Service Delivery Manager go far beyond the tasks listed above. Living and applying our core company values in your day-to-day work is key to the success of both Global Support and BET Software as a whole. Below, we’ve outlined how you’ll bring our values to life in this role:
- Lead with authenticity and integrity. Create an open space where ideas can be freely shared and where every team member’s unique input is valued.
- Uphold the highest ethical standards in your role as Service Delivery Manager, and ensure your team follows BET’s professional and ethical guidelines.
- Support both personal and professional growth. Build an environment where your team can thrive and stay true to their individual strengths.
- Be adaptable. Tackle each workday with flexibility and openness to new challenges, encouraging your team to see change as a chance to grow and improve.
- Promote innovation. Look for fresh ways to solve problems and encourage your team to think creatively and take bold approaches.
- Own your role. Take initiative when issues arise and act quickly to resolve them — accountability starts with you.
- Foster open, honest communication. Create a space where your team feels comfortable asking for help or direction.
- Encourage collaboration. Build a team culture where working together is at the heart of delivering great service. Cross-functional teamwork is key to exceeding expectations.
- Be a mentor. Guide and support your team, reinforcing that individual wins add up to team success.
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Job Description
We Want You:
- Quality matters and you make sure of it! We’re looking for an Intermediate Software Quality Analyst who’s ready to read between the lines in documentation to executing API tests that push our systems to their limits.
- You’ll be hands-on with both manual functional testing and test automation, owning the entire defect lifecycle and helping us deliver high-quality, reliable digital experiences.
- Beyond the bugs, we need someone who’s excited to level up the Team through documentation, knowledge sharing, and running training sessions that sharpen everyone’s skills. If you're detail-obsessed, driven by quality, and ready to test smarter (not just harder), this might be your next big move. Apply now!
You Bring:
- BSc, BCom, Ndip
- At least 3 years of QA related experience.
- ISTQB certifications are advantageous.
What You’ll Do:
Job Responsibilities
Analysis and Design:
- You will examine documentation like business requirements and specifications.
- This review helps you derive appropriate test estimates and formulate a strategic test approach, ensuring thorough test coverage.
Implementation:
- You are responsible for developing manual functional test cases that adhere to internal standards and best practices.
- The development and execution of these tests should be meticulously managed within our test management tool to ensure both organization and efficiency.
- Alongside these responsibilities, you are also tasked with designing and implementing API tests to ensure system interoperability and robustness.
Execution:
- You will execute tests using the relevant tools, ensuring that each test is conducted methodically and accurately.
Defect Management:
- A key aspect of your role involves formally logging any defects found during testing.
- You will follow up on the progress of these defects and retest them once they are addressed.
Retesting and Regression Testing:
- You are tasked with conducting both retesting and regression testing to ensure that software changes have not adversely affected existing functionality.
- This includes maintenance of the regression test pack.
Reporting:
- You are responsible for creating test progress and test completion reports leveraging automated reporting capabilities as far as possible.
Documentation and knowledge sharing:
- You will create documentation to facilitate knowledge sharing within the team.
- You will also be involved in conducting training sessions with the team to support upskilling efforts.
Living the Spirit
- The ideal candidate for this role exhibits a dynamic and positive attitude, coupled with a solution-focused mindset to tackle challenges.
Key attributes include:
Collaborative Teamwork:
- Engages actively in team efforts to achieve collective objectives, fostering a cooperative work environment.
- Adaptability and Openness to Change: Demonstrates flexibility and a willingness to adapt to evolving circumstances and environments.
- Eagerness for New Challenges: Shows enthusiasm for taking on new tasks and learning new skills, contributing to personal and professional growth.
- Promotion of Continuous Improvement: Encourages a culture of ongoing development and learning within the team by sharing insights and knowledge.
- Receptiveness to Feedback: Openly receives and acts upon feedback, acknowledging mistakes and taking responsibility for actions.
- Innovative Thinking: Brings fresh, creative ideas to the table, challenging conventional methods and suggesting novel solutions.
- Proactive Approach: Diligently follows up on pending issues until resolved, ensuring thorough and timely completion of tasks.
- Informed Decision-Making: Makes decisions based on factual data and analysis, ensuring they are timely and well-considered.
- Integrity in Communication: Maintains honesty, accuracy, and completeness in all forms of communication, upholding high ethical standards.
- Consistent Adherence to Processes: Reliably follows established protocols and policies, ensuring consistency and quality in all tasks undertaken.
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Job Description
We Want You:
- Are you ready to take your development skills to the next level?
- We’re looking for a Senior Software Developer to join our dynamic team in Durban and help drive the future of BETSoftware.
- As a key member of the Team, you’ll be instrumental in shaping the foundation of our digital ecosystem — transforming how our Integrated Services and Products enable high-performance, scalable web applications.
- This role goes beyond just writing code.
- You’ll design, build, and optimise mission-critical systems using technologies like C#, .NET Core, React, Docker and SQL.
- If you’re passionate about building secure, scalable systems and want to make a real impact, we’d love to hear from you.
- Apply today and be part of building something exceptional with the Durban Team.
You Bring:
- Bachelor’s degree in computer science, Software Engineering, or similar field (advantageous).
- At least 5 years’ experience within a development environment.
- Knowledge of design principles and fundamentals of architecture.
- Demonstrated leadership/mentoring skills.
- Detailed knowledge of the SDLC and management of software projects.
- Good written and verbal communication skills.
- Strong attention to detail.
What You’ll Do:
Job Responsibilities:
Design fit for purpose solutions, algorithms &planning
- Actively contribute to design and planning meetings, discussions and documentation.
- Design solutions using most appropriate approved architectural pattern.
- Ensure design patterns used are increasing the organisational levels of high-volume transactional performance, resilience, automation and innovation.
- Ensure design meets best practices and are Test, DevOps and Support friendly.
- Identify and establish objectives for self and team.
- Set objectives/goals based on the team’s chosen software development methodology to successfully complete projects.
- Consider all reasonable factors, impediments and obstacles.
- Identify potential alternative strategies and refactor approach for maximum benefit within the shortest possible time.
- Formulate supporting plans and communicate with others in terms of dependencies and impact.
- Publish plan to, peers and stakeholders through agreed methods.
Implementation of a solution that is complete, efficient and compatible
- Deliver a complete solution which covers all the agreed specified tasks and user objectives.
- Deliver a correct solution which provides the correct results with the needed degree of precision.
- Deliver an appropriate solution which facilitates the accomplishments of specified tasks and objectives comprehensively yet excluding unnecessary steps.
- Ensure checked in code is reviewed to ensure standards are met and the code base is sound.
- Deliver a solution in which throughput rates & response and processing times meet stated requirements.
- Deliver a solution in which effective/efficient resource utilisation of system resources occurs during operation.
- Deliver a solution which ensures the maximum operational capacity requirement is achieved or exceeded.
- Deliver a solution which can effectively/efficiently exchange information with other products, systems or components.
- Deliver a solution which performs efficiently and can co-exist with other solutions and does not have a detrimental impact on other solutions.
Implementation – Advises on the solution and/or actions allocated tasks to ensure it has a high usability factor
- Ensure the user/s of the solution can achieve specified goals with effectiveness, efficiency and satisfaction.
- Ensure the user of the system can comfortably recognise the system’s flow, functions and capabilities.
- Ensure the system logically supports user self-learning on how to use the system with effectiveness and efficiency.
- Ensure the solution protects the user against making errors.
- Ensure the user interface is pleasing and presents a satisfying interaction for the user.
- Actions the proposed solution, thus ensuring that it is accessible and can be used by people with the widest range of characteristics, capabilities, cultures and languages, where appropriate.
Implementation – Ensure the solution is reliable
- Ensure the solution performs appropriately under agreed conditions for extended periods of time without the need for intervention (despite potential attacks).
- Ensure all steps are taken to reduce the occurrence of faults due to misunderstood requirements, design and implementation errors.
- Ensure the solution is robust and remains continually available.
- Respond to outages and failures when and where needed.
- Improve fault tolerance even when operational conditions are not optimal.
- Ensure complete data recoverability so that data may be recovered, and the desired state of the solution can be re-established (despite potential attacks).
- Ensure the solution is maintainable and actively seeks methods to reduce down-time.
- Ensure the solution is durable so that as user volumes and requirements change the solution can evolve over the long term.
- Ensure the solution simplifies support and maintenance support through traceability, and effective error messaging.
- Ensure over time, the solution becomes more mature where the interval between the interventions to remain operational become less frequent.
- Ensure in the event of a failure reduce effective downtime is to the minimum possible.
Implementation – Ensure the solution has effective security
- Ensure the solution is secure, and confidential by protecting all information and data (also data transmission).
- Ensure persons or other solutions have the degree of access appropriate to their level of authorisation and types.
- Ensure the solution has high integrity where the solution prevents unauthorised access to, modification of computer programs, data or settings.
- Ensure the solution has a high degree of survivability despite 3rd-Party interventions (attacks, human errors, hardware or software faults).
- Employ logs and records so that actions and events can be proven to have taken place and cannot be disputed/ repudiated later.
- Ensure wherever possible actions can be traced uniquely to the entity which performed it.
- Ensure wherever possible the identify of an entity can be proved to be the correct one.
Implementation - Ensure the solution is maintainable
- Ensure the solution and its relevant code base supports ease of modification for future maintainers.
- Ensure the use of appropriate standards and methods.
- Ensure where possible (without affecting performance/security) the solution caters for maintenance by support teams rather than developers.
- Ensure modularity where the solution consists of discrete components so that a change in one component has minimal impact on other components.
- Ensure relevant documentation is provided to support teams to reduce development support burden.
- Apply a strategy of reusability so an asset can be used in more than one solution or in building other assets.
- Where possible provide a mechanism for the solution to analyse its own faults and provide reports prior to a critical failure.
- Develop the solution in a manner which supports modification for future developers thereby reducing the numbers of defects or negatively affecting system quality.
Testing, verification and deploying
- Ensure the solution is test friendly by creating effective mechanisms for test data, automated testing hooks and simulations.
- Ensure the solution is delivered completely and with the additional assets which are required to make installation/deployment as seamless and easy as possible.
- Ensure the adaptable solution delivered is appropriate for different or evolving hardware, software or other operational usage environments.
Respond to outages & failures
- Provide proactive support to Peers, Testing, Dev Support and Operational teams so number of escalations to the development team is reduced, thereby maximising development time.
- Provide support to the Dev Support when required during operational events and create or assist with the creation of SOP’s.
- Be available to handle emergency outages and failures for your or your teams’ solutions.
- Perform trouble shooting and effectively resolve issues to increase solution stability and reduce intervention required over time.
- Recommend and execute approved improvements to development methods and solutions
- Provide quick resolutions to app/system issues, driving stability, efficiency and effectiveness.
- Maintain solutions which have completed development and are in the operations phase
- Develop technical support documentation and where possible/necessary, maintain the documentation.
- Assess risk and impact of production issues/changes and take appropriate steps to mitigate risk.
Coaching/Mentoring
- Provides guidance, training, and problem-solving assistance to other Team Members.
- Mentors and contributes to the growth of junior and intermediate Team Members.
- Designs and delivers end-user training and training materials.
Living the Spirit:
- Actively drives a culture of collaboration and open communication within the Team.
- Actively promotes authenticity and drives the spirit of diversity, inclusion, equity and belonging within the team.
- Actively drives a culture of versatility and adaptability by modelling and encouraging Team Members to support each other not only within the department, but within the business as a whole.
- Actively become a change agent and drive continuous learning within the Team thus ensuring that the Team approaches all tasks or challenges with enthusiasm and proactivity.
Closing Date:
Gmail
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