Vacant Positions at Sun International

Job Purpose

• Responsible for the planning co-ordination and delivery of entertainment, events and activations across the complex as well as maintaining relationships with key stakeholders including sponsors, artistes, entertainers, internal and external customers with the objectives of creating a public image and the reputation of the business unit’s brand as the entertainment and casino establishment of choice

Key Performance Areas

Events and Entertainment Planning:

• Have an up-to-date understanding of facilities and products available for events
• Update the events calendar across multiple venues
• Attend pre-event meetings and work with client to understand their event / entertainment requirements
• Offer solutions in line specs and client requirements with regards to menus, decor, flowers, set-up, music, etc.
• Use any opportunities to upsell on the event!
• Co-ordinate logistical arrangements as per itinerary i.e transport, accommodation, food & beverage
• Load contracts; reviews of drafts and final contracts into CLMS system
• Include billing instructions for the event on the function sheets
• Co-ordinate the quote and payment process in line with the corporate procurement policies.
• Upload event information and compile function sheets into Opera Sales & Catering and distribute to relevant stakeholders and departments
• Record all correspondence from a company perspective to ensure brand is maintained.
• Resolve any problems and queries in accordance with contract stipulations with clients, and escalate when required
• Consolidation and tracking of expenses relating to shows and events; escalating variances
• Allocate and distribute complimentary tickets as per the deal sheet, ensuring tickets are distributed to the correct departments.
• Send out comp splits to department timeously for CRM initiatives
• Events & Entertainment Delivery: Compile the running order schedule to accurately reflect customer requirements
• Check that the venue set up meets technical (lighting, sound) and customer requirements
• Co-ordinate backstage/venue/entertainer as per production schedule and customer requirements
• Log calls with maintenance or IT to ensure resolution of any faults
• Communicate regularly with relevant stakeholders and inform entertainers or relevant departments of potential problems, changes, and additions to technical resources
• Conduct all entertainment checks at least 1 hour before event starting time
• Escalate any issues / challenges being experienced
• Update any final amendments to function sheets and ensure the distribution to all event stakeholder
• Complete post event administration including: event information documents, arena attendance figures and billing.
• Store and secure operating and entertainment equipment in line with standards
• Stakeholder Engagement: Communicate with clients to understand their needs, event opportunities, as well as any challenges encountered during the planning and co-ordination of the event
• Communicate with suppliers / contractors with regards requirements for specific events / entertainment, leveraging relationships to optimise the event within the set budget
• Collaborate with marketing to ensure all activations, entertainment and events are well publicised
• Liaise with promoters and their PR agencies to obtain the necessary point of sale marketing collateral, media releases, etc.
• Partner with suppliers in design and delivery of the entertainment / event requirements
• Liaise with multiple departments with the coordination and execution of Events and Entertainment logistics including; Marketing, Operations, Gaming, Food and Beverage, Security, etc
• Maintain excellent working relations with all key stakeholders to build and retain integral working relations
• Liaise with marketing management to evaluate the post-mortem of the event 

Job Requirements

Education

• Grade 12
• 1-2 year Diploma in Marketing is preferred 

Experience

• Minimum of 2 years experience in the entertainment industry
• Exposure in the gaming industry is preferred
• Work conditions and special requirements:
• Meets the requirements for a key Gaming Licence
• Ability to travel locally
• Ability to work shifts that meet operational requirements 

Skills and Knowledge

• Core behavioural competencies
• Dealing with customers
• Adaptable
• Conflict handling
• Planning and implementing
• Attention to detail
• Collecting information (including listening, asking questions)
• Problem-solving
• Clerical administrative functions
• Reviewing / evaluating (feasibility / compliance / alternatives/ etc)
• Networking skills
• Liaising and co-operating with other teams
• Public Relations / Developing relationships
• Technical/ proficiency competencies
• Events Planning & Co-ordination
• Entertainment Industry knowledge
• Entertainment set-ups
• Market research
• Contract and SLA administration
• Project management
• Strong English Verbal & Written Communication skills
• Business Acumen
• Digital acumen
• Financial awareness
• Emotional resilience and ability to handle pressure
• Proficient Computer Skills (MS Office/Opera/CLMS)
• Presentable, professional, creative, assertive team player with high energy levels

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Job Purpose

• To provide a wide range of administrative and general support duties of a responsible, confidential and complex nature to ensure the seamless implementation and consistent delivery of services provided by the business unit’s Executive Office to all clients and stakeholders.
• The role has a lead administration responsibility and may delegate or reassign work to other support staff in the business unit.

Key Performance Areas

Office Administrative Support

• Provide administrative support to the executive office (including e-mails, mail and telephone)
• Allocate and reconcile supplier invoices correctly and resolve all queries
• Submit expense claims to the Finance department as per company policy and procedures.
• Order stationery, paper and other consumables (as per company procedures), ensuring availability on demand.
• Develop a filing system (including records and reports) that enables others in the business unit to be able to access required documents
• Store confidential documents for safe keeping
• Coordinate the flow of paper and electronic documents to the appropriate parties
• Follow through on outstanding issues and action lists from minutes with relevant HODs
• Liaise with travel service providers to co-ordinate travel, car and accommodation arrangements

Executive Support

• Provide administrative support to the executive office (including e-mails, mail and telephone)
• Manage the diary of the GM
• Plan time in GM’s diary for follow-up and action steps from meetings
• Prepare internal and external communication documents for GM
• Type correspondence proficiently including letters, faxes, etc.
• Manage calls, queries and requests received by the GM’s office on a daily basis ensuring that these are resolved, redirected or reassigned to relevant managers within the business unit.
• Troubleshoot and resolve issues with assigned clients or other stakeholders.
• Complete reports / minutes/ presentations / departmental documents and distribute to relevant parties
• Consolidate budget information and record and monitor monthly expenses, escalating any variations to budget

Meeting Co-ordination

• Send out meeting invitations in advance (within reasonable time period to accommodate delegates).
• Complete and distribute agenda and minutes timeously
•  Book meeting venues according to meeting requirements – number of people, equipment, times, access to floor, accessibility, refreshments, and time frames.
• Co-ordinate required equipment and ensure all in working order e.g. Air Conditioning, Laptop, Proxima etc.
• Arrange catering in line with RSVP’s and dietary requirements of the attendees

Project Co-ordination

• Co-ordinate special projects as allocated by General Manager.
• Conduct research and analysis that may be needed for projects or presentations.
• Communicates with stakeholders, clients, visitors to achieve aims of projects.
• Monitor progress of projects allocated to staff by GM.
• Consolidate information from across the business unit and prepare reports to GM on progress, implemented actions, challenges, etc.

Job Requirements

Education

• Secretarial Diploma

Experience

• Minimum of 5 years’ administration or secretarial functions.

Skills and Knowledge

Core & Personal behavioural competencies

• Decision-making skills
• Multi-tasking
• Planning and co-ordination
• Handling information / following instructions
• Clerical Administrative functions
• Problem-Solving
• Checking / attention to detail
• Writing formal correspondence
• Take initiative
• Customer service orientation
• Stakeholder Relationship management

Technical / proficiency competencies

• Conformance to Internal Standards
• Sun International Structure and Channels
• Communication skills – written and verbal
• Computer Literacy (MS Office / Peoplesoft)
• IFS (Purchase requisitions)
• Professionalism and Image

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Job Purpose

• The Operations Controller is responsible to audit the inventory and stock control processes, report on cost control analyses, highlight and manage areas of concern and make recommendations to improve operational stock and cost efficiencies with the ultimate objective of maximising revenues in line with Company policies and procedures and legislative requirements.

Key Performance Areas

Stock Audits

• Audit stock and inventory control in all revenue centers with emphasis on stock shortages; the accuracy of handover stock takes between shifts and adherence to stock rotation principles (such as FIFO)
• Monitor stock movements and create a system’s audit trail and accumulation of data for the production of daily reports and audit requisitions
• Capture all interdepartmental transfers (from revenue center to another)
• Audit accurate recording of current stock levels, IFS vs physical stock on hand
• Audit inventory record keeping making sure that it correlates 100% with source information
• Identify any issues in various outlets and escalate any inaccuracies with relevant manager
• Establish count and verification/audit teams (from finance) for every stock take making sure that all the inventory sites are counted at the set times
• Maintain schedules, and co-ordinate and keep records of all stock-takes
• Capture stock sheets and distribute variance reports to the department heads and demand accountability.
• Compute cost reports in the system and review results (with emphasis on completeness, accuracy, validity and cut off)
• Balance closing and opening stocks
• Accurately compute detailed theoretical cost of sales for all revenue centers
• Publish the cost reports and confirm the successful completion of cost of sales reporting procedures within 48hours of counting
• Evaluate the count results in conjunction with the verification checklists
• Investigate deviations or cost inefficiencies by working with the managers to understand reasons for variations
• Identify and escalate any non-adherence to internal controls or stock deviations, identifying possible reasons when results differ from anticipated results
• Make recommendation to management on potential solutions and enforce the implementation of those solutions.
• Compile the operations controller’s report detailing the inventory environment before, during and after the all stock takes; as well as audit results and recommendations.
• Develop inventory control models that promote lower cost of sales, shorter lead times and reduced stock losses
• Sign off all inventory write offs on complex by testing the reasonableness and accuracy of the proposed write-off

Stock Control Procedures & Governance

• Develop, update and communicate on stock control procedures and processes to be followed by all operational departments; including the safeguarding of stock against damage and loss.
• Monitor stock control standards, systems and processes and align practices with new legislative and company requirements
• Develop templates, checklists and tools in line with operational requirements
• Implement sufficient control measures & checks to mitigate any risk to the business and ensure data hygiene.
• Work with internal stakeholders to identify risk areas and address these including checking of payment method compliance.
• Review and report on access controls for stock on complex as per SOP, checking the key registers making sure there are no unauthorized persons accessing the keys where they are not authorized entry
• Audit operating functions against operational control procedures on inventory and stock control, (OE, OS, Food & Beverage, housekeeping, etc.) & other operational regulations
• Conduct CSA (control self-assessments) as per department procedures and policies providing immediate feedback
• Conduct walkabouts and monitor hygiene audits in back of house operational areas to check for a complete adherence to FCS standards. Gather evidence and report to the relevant functional manager of any non-conformance.

Cost Management

• Generate operational and inventory cost reports and revenue reports daily
• Check overhead costs (OE, OS ) and ensure that all departments are aware of deviations from standards and that any deviations are addressed with the functional managers
• Discuss and consult on remedial action with the Functional managers to ensure budgets and targets are achieved.
• Capture all new menu recipes and costing and updating old costing in IFS and liaise with the F&B Managers on the cost of the menus as per SOP.
• Liaise with F&B on the review of menus’ costs in comparison with the selling prices as per menu engineering in order to maintain the standard/budgeted cost of sales %age.
• Report daily on the balancing of the menu engineering sales mix (IFS sales figures balanced with My Micros) maintaining one on one links of PLU and the inventory parts or manufacturing structures, as well as any interface errors.
• Analyse cost and revenue per item to ensure non-profitable items are identified.
• Execute buffet costing for all buffet restaurants at least three times a week
• Advise on abnormal trends in consumption.
• Create and continuously review assortments for every department according to their menu ingredients (component parts) and check that there is no deviation from the assortment so that there is a correct inventory parts used in each recipe in theory (IFS) and physically
• Report on price changes or deviations during the receiving of goods and capturing invoice

Stock Record Management

• Act as the custodian of all inventory accounting records making sure that all source documents of inventory transactions are complete, guarded safely and can be retrieved with ease
• Accurately update stock records in the system and allocate costs to specific kitchens and outlets
• Maintain integrity of inventory and stock data in the Micros Symphony database in liaison with Head Office Hospitality Support IT
• Manual books must be registered and audited every day to make sure that all manual transactions are updated on IFS
• Manage business continuity plans when IFS and Symphony systems are offline making sure that the internal and external guests do not feel the impact. Implementing the relevant SOPs at the instant to make sure that the company does not lose revenue.
• Be the custodian of IFS supply chain systems and processes in the business unit, managing user rights and access controls, mapping of inventory parts to relevant sites,
• Report any technical system problems.
• Test the integrity of the system for completeness of all transactions (purchases, issues in/out) on complex with emphasis on cut off, accurate costs apportionment.
• Train and coach new users of IFS and to ensure the effective implementation of the system
• Monitor average price movements and investigate part history and report on any abnormal fluctuations
• Extract daily issues to revenue on F&B, OE and OS per outlet and populate the revenue reports daily

People Supervision 

• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Performance contracting, reviews and development
• Assist in providing resources and removing obstacles  to performance
• Onboarding of new staff members

Client Engagement

• Maintain a good working relationship with all operational departments
• Liaise with Chefs, Floor and Outlet Managers with regards their requirements as well as new products, discontinued products, and any other relevant info with regards stock.

Job Requirements

Education

• Grade 12
• 2-Year Diploma in cost management, stock control and / or procurement 

Experience

• 2-5 years’ experience in a similar position in cost control or operations control 
• Experience / exposure to the hospitality industry would be an advantage

Work conditions and special requirements

• May be required to work nightshifts and weekends in line with operational requirements

Skills and Knowledge

• Operational Product knowledge (F&B, Housekeeping, Operating supplies & equipment)
• Cost control
• Stock control procedures
• SHE legislative requirements
• English Written and verbal communication skills
• Numerical skills
• Pricing, product analysis
• Vendor Relationships
• Proficient computer skills (MS Office; Micros, IFS)

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Job Purpose

• Responsible for the planning, co-ordination and delivery of promotions, entertainment and events (including the co-ordination of entertainment performances, artistes and entertainers) and related activities which drive unit revenue; with the objectives of creating a public image and the reputation of the business unit’s brand as the entertainment and casino establishment of choice.

Key Performance Areas

Promotions Co-ordination

• Have a good understanding of gaming systems and bonusing tools to execute promotions
• Update the promotions calendar and distribute to relevant stakeholders
• Make recommendations with regards customer-focused solutions and promotions relevant to customer preferences
• Co-ordinate innovative solutions and plans to target new markets and opportunities
• Brief creative design promotional collateral to ensure promotions receive the correct exposure
• Compile comprehensive communication plans to brief all stakeholders with the detail of the promotions and/or event
• Check that the venue set up meets technical (lighting, sound) and customer requirements
• Be present during the set-up of promotional events to ensure a seamless execution in line with plans
• Consolidate post-mortem feedback from operations and other stakeholders to evaluate the success and relevance of the promotion
• Completes month end reports
• Track expenses to allocated budget
• Design promotional collateral and co-ordination of large scale events
• Source and co-ordinate promotional gifting in line with events requirements and themes
• Make announcements on the gaming floor and execute promotions

Event/ Entertainment Co-ordination

• Have an up-to-date understanding of facilities and products available for events
• Update the events calendar
• Attend pre-event meetings and work with client to understand their event / entertainment requirements
• Offer solutions in line specs and client requirements with regards to menus, décor, flowers, set-up, music, etc.
• Use any opportunities to upsell on the event
• Co-ordinate logistical arrangements as per itinerary i.e transport, accommodation, food & beverage
• Include billing instructions for the event on the function sheets, and track expenses
• Compile function sheets and distribute to relevant stakeholders and departments
• Record all correspondence from a company perspective to ensure brand is maintained
• Resolve any problems and queries in accordance with contract stipulations, and escalate when required
• Allocate and distribute complimentary tickets as per the deal sheet, ensuring tickets are distributed to the correct departments.
• Send out comp splits to department timeously for CRM initiatives.

Event/ Entertainment Delivery

• Compile the running order schedule to accurately reflect customer requirements
• Check that the venue set up meets technical (lighting, sound) and customer requirements
• Co-ordinate backstage/venue/entertainer as per production schedule and customer requirements
• Log calls with maintenance or IT to ensure resolution of any faults
• Communicate regularly with relevant stakeholders and inform entertainers or relevant departments of potential problems, changes, and additions to technical resources
• Conduct all entertainment checks at least 1 hour before event starting time
• Escalate any issues / challenges being experienced
• Update any final amendments to function sheets and ensure the distribution to all event stakeholders
• Complete post event administration including: event information documents, arena attendance figures and billing.
• Store and secure operating and entertainment equipment in line with standards

Stakeholder Engagement

• Communicate with clients to understand their needs, event opportunities, as well as any challenges encountered during the planning and co-ordination of the event
• Communicate with suppliers / contractors with regards requirements for specific events / entertainment, leveraging relationships to optimise the event within the set budget
• Partner with suppliers in design and delivery of the entertainment / event requirements
• Liaise with multiple departments in the co-ordination and execution of entertainment events including F&B, security, gaming, etc.
• Liaise with marketing management to evaluate the post-mortem of the event.

Job Requirements

Education

• Grade 12
• 1–2-year Diploma in Marketing is preferred

Experience

• Minimum of 2 years’ experience in the entertainment industry
• Exposure in the gaming industry is preferred

Skills and Knowledge

• Meets the requirements for a Gaming Licence
• Ability to work shifts that meet operational requirements

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Main Purpose of the Job

• Responsible to service and clean the components on gaming related equipment to required standards to prevent failures

Duties and responsibilities include

Maintained Gaming Product

• Cleaning, servicing, replacing and testing of minor components of EGMS, Gaming Kiosks,
• Displays, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table
• Equipment, Signage, cashiering equipment, marketing and promotional equipment (Refer to the work output task register)
• Record all job cards
• Move and place EGMs
• Clean-up move location
• Ensures RGP information is displayed

Gaming Technical Standards

• Clean-up move location
• Keep workshop tidy and safe
• Clean, store and secure equipment

Customer Service

• Provides accurate guest information including promotional information
• Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and treated with respect at all times
• Be available and interact with guests to assist with queries

Job Requirements

Minimum requirements (Education and Experience)

• Grade 12 academic (with at least a C symbol in Natural Science and Mathematics) or
• Grade 12 technical (with at least a C symbol in Maths and Electronics/ Electrical) or
• N3 - Electric/ Electronic

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Physically able to work and stand for long periods of time
• Physically able to move machines and handle and work with tools applicable to the job

Skills and competencies

• Core & personal behavioural competencies
• Analytical skills
• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Checking
• Following Instructions
• Emotional resilience

Technical proficiency competencies

• Gaming Component Knowledge
• Gaming Component Servicing & repairs
• System auditing& investigations
• English verbal communication skills
• Proficient Gaming Technical Standards 30% computer skills