Customer Service / Admin Assistant at Helderberg Personnel

Key Responsibilities

• Providing professional and efficient customer service via telephone, email and over-the-counter enquiries
• Processing internal sales enquiries, quotations and customer orders accurately and timeously
• Capturing and maintaining accurate customer, sales and product information within company systems
• Assisting with stock control, inventory administration and related documentation
• Supporting the sales and administrative team with general office and operational functions
• Assisting with new business development by identifying prospective clients and making initial contact
• Building and maintaining positive relationships with customers through professional service delivery
• Ensuring all administrative tasks are completed accurately and within required timeframes

Criteria

• Previous experience in an internal sales, customer service or administrative support role
• Experience within an engineering, manufacturing, technical or industrial environment will be advantageous
• Strong computer literacy with accurate data capturing skills
• Excellent verbal and written communication skills
• Professional telephone manner and customer-focused approach
• Strong organisational skills with excellent attention to detail
• Ability to prioritise workload and work efficiently in a fast-paced environment
• Positive attitude with the ability to work independently and as part of a team
• Proactive, dependable and committed to delivering exceptional customer service