Jobs at Clicks Group

Introduction

• Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.

Job description

Job Purpose:

• To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets,  leading to a competitive advantage for the brand.  

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
• Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

• Sound understanding and application of financial management principles
• Strong retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of Customer service excellence
• Knowledge of labour legislation and IR practices 
• Knowledge of competency based interviewing
• Sound managerial skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Strong financial acumen

Essential Competencies

• Leading and Supervising
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Working with people
• Analysing
• Coping with Pressures and Setbacks

Apply by: 17 March 2025

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Introduction

• We are currently recruiting for a Junior Supply Planner on a 6 months Fixed Term Contract and the positions will be based in UPD Cape Town (Montague Gardens Distribution Centre). The positions will report to the Central Replenishment Manager.

Job description
Job purpose:

• To ensure the timely and efficient replenishment of pharmaceutical products to meet customer demand while minimizing inventory costs and maximising service levels.

Key Performance Areas:

Inventory Management:

• Utilize inventory management software and tools to monitor inventory levels and forecast demand for products.
• Analyze sales data, historical trends, and market conditions to ensure accurate demand forecasts.
• Determine optimal inventory levels and reorder points to prevent stockouts while minimising excess inventory.

Order Processing:

• Generate purchase orders and replenishment requests based on demand forecasts and inventory policies.
• Coordinate with suppliers to ensure timely delivery of products.
• Monitor order status and track shipments to ensure on-time delivery and resolve any issues or delays.

Supplier Relationship Management:

• Develop and maintain strong relationships with suppliers to optimise service levels.
• Collaborate with suppliers to address supply chain challenges and identify opportunities for improvement.

Performance Monitoring:

• Monitor key performance indicators (KPIs) such as fill rate, inventory turnover, and stockout rate to assess replenishment performance.
• Identify areas for improvement and implement strategies to optimise inventory management processes and enhance supply chain efficiency.

Cross-Functional Collaboration:

• Work closely with buying, operations, and logistics teams to align replenishment plans with sales forecasts, promotional activities, and distribution requirements.
• Communicate effectively with internal stakeholders to ensure alignment on inventory strategies and priorities.

Job related competencies:

• Deciding and Initiating Action
• Leading and Supervising
• Working with People
• Relating and Networking
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Achieving Personal Work Goals and Objectives
• Entrepreneurial and Commercial Thinking
• Analysing

Job related knowledge

Essential:

• Knowledge of supply chain principles
• Supplier relationship management
• Stock management techninques
• GP management
• Wholesale and distribution knowledge
• Desirable: Knowledge of the Just Enough buying system

Job related knowledge

Essential:

• Knowledge of supply chain principles
• Supplier relationship management
• Stock management techninques
• GP management
• Wholesale and distribution knowledge
• Desirable: Knowledge of the Just Enough buying system

Minimum requirements
Job experience

Essential:

• 3 years’ experience with a proven track record of managing a portfolio of products in inventory management, demand planning, or replenishment in the pharmaceutical or healthcare industry
• 3 Years of dealing with suppliers
• 2 - 3 years of pharmaceutical industry experience

Desirable:

• Experience with Demand Planning or Supply Planning software preferred

Education

• Bachelor’s Degree in Statistics, Math, Logistics, Supply Chain

Apply by: 15 March 2025

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Introduction

• To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job description

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Knowledge:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices 
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing

Skills:

• Sound managerial, tutorship and coaching skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Computer literacy
• Strong financial acumen

Competencies:

Essential:

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Planning and Organising

Desirable:

• Relating and networking
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values

Minimum requirements

Experience:

• Essential: Minimum 2 years’ experience post community service year
• Essential: Minimum 1 year People Management experience
• Essential: Registration as Responsible Pharmacist with SAPC
• Desirable: Retail Pharmacy experience
• Desirable: Unisolve experience

Education:

• Essential: Registered Pharmacist with SAPC

Apply by: 17 March 2025