Jobs at Discovery Limited

KEY PURPOSE

• The vacancy is for an Instructional Design role within the Discovery Institute of Training. The role requires the Instructional Designer to develop training solutions and material for the Discovery Vitality portfolio, according to high quality standards. The role will also involve constant evaluation of the training cycle and regular updating of material.

KEY OUTPUTS

• All work must be done accurately, comprehensively and in-line with set quality standards.
• Effectively follow the 6Ds methodology to develop all learning solutions.
• Consult with stakeholders across all relevant business areas to identify and address L&D needs.
• Gather information about Discovery Vitality in relation to key needs and requirements of the area.
• Develop comprehensive curriculum to cater for the needs of specific areas.
• Design and develop training material and assessments for in-person and virtual training workshops and induction programmes, in line with the curriculum to ensure that learning outcomes are matched.
• Develop storyboards (only) for digital training material, which could include online courses, videos, podcasts, infographics and animations.
• Note: The Instructional Designer will not be responsible for any development of digital material as this function is fulfilled by the Multimedia design team.
• Consult with business areas to agree on reasonable and achievable deadlines.
• Train and provide guidance to the facilitators to ensure that learning outcomes are achieved through effective presentation of material.
• Maintain material and ensuring best practice guidelines are followed across the areas.
• Continuous evaluation of both facilitators and the effectiveness of training material.
• Ability to develop material based on technical product information and specifications.
• Manage projects within the portfolio, ID team, or department. This includes proactive communication, updates, and timelines.
• Apply planning and project management skills, as well as the use of project management tools.
• Set strategic portfolio goals and plan and manage new initiatives for the portfolio.
• Build and manage relationships with internal and external stakeholders.
• Analyse data to identify engagement trends, make impactful recommendations, and suggest solutions.
• Use approved AI technology effectively to enhance ID processes and develop deliverables.

COMPETENCIES

• Extensive experience in the application of the 6Ds methodology
• Creative and innovative
• Very good command of English language
• Demonstrate strong instructional writing skills
• Attention to detail
• Good project management skills
• Communicate effectively with diverse personalities
• Delivering results and meeting customer expectations
• Coping with pressure and setbacks
• Adapting and responding to change
• Relating and networking
• Applying expertise and technology
• Leadership skills.

Experience

The following qualifications and experience are required:

• At least two years Instructional Design experience.
• 2 years working experience in the same role. 
• Occupationally Directed Education, Training and Development Practitioner qualification (ODETDP).
• Knowledge and experience working in the financial services industry/with the Discovery Vitality product.
• Business related degree

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Key Purpose

• The main responsibility of this role is to support the Conservation (Retentions) Strategy team by conducting and utilizing various analyses to inform, develop, and implement strategies aimed at both proactive and reactive client retention for Discovery Life. This process is completed by continuously monitoring the effectiveness of implemented strategies and incorporating feedback into ongoing strategy development.

Areas of responsibility may include but not limited to

• Extract and analyse data to identify key trends in distribution, product adoption, lapses, Vitality engagement, and other areas.
• Brainstorm and research new and emerging fields to contribute to innovative solutions.
• Utilise technical product knowledge, including competitor insights, to identify business opportunities.
• Motivate and support Conservation (Retentions) initiatives within various prioritization forums, ensuring timely and effective implementation.
• Collaborate with Operations, Systems, Marketing, and Distribution stakeholders to refine strategies and develop implementation plans.
• Establish and monitor metrics to evaluate the effectiveness of strategies, updating current strategies and driving the development of new ones.

Education and Experience

Essential:

• Matric with Mathematics
• Relevant Bachelor’s/Honours degree in Actuarial Science from an accredited institution
• Fellow of Actuarial Society of South Africa (or any other recognised actuarial professional body)
• At least 3 years working experience as an Actuarial Analyst within the Insurance Industry

Advantageous:

• Working experience as an Actuary in the Life Insurance industry

Technical Skills and Knowledge

Essential:

• Proficiency in MS Word, MS Excel, MS PowerPoint and MS Outlook
• Effective communications skills
• Strong data analysis skills
• Problem solving skills

Advantageous:

• Knowledge of the Life Insurance market
• Experience in coding, monitoring and reporting

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Job Purpose

• The Credit Operations Team Leader is responsible for leading a team of credit specialist and overseeing day to day operations functions. The role includes user acceptance testing requirements with the aim of continuously improving and automating processes to ensure a seamless and digital customer experience.

Areas of responsibility may include but are not limited to

• Manages day to day back-office operations ensuring operational quality and delivery against SLA’s (internal and external).
• Leads the team with ongoing mentoring, coaching and development. Also conducts recruitment and resource planning for the team.
• Continuously improves processes and systems to reduce load and improve client experience.                          
• Manages, drives and monitors team performance and incentives.   
• Ensures adequate UAT (User Acceptance Testing). Gives input into solution design at inception.
• Ensures immediate support is available during system incidents and outages.
• Conducts Quality Audits on a sample of the team’s recons, cases and bank-initiated exceptions.                      
• Proactively monitors exception drivers and continuous improvement processes to avoid future occurrences (error trending and root cause analysis).
• Networks and builds strong relationships both internally and externally to achieve objectives.
• Prepares and compiles monthly reporting.
• Ensure IQS objectives are met monthly.
• Managing, analysis of, running and execution of operational reports.      
• Manages all financials aspects relating to the team i.e. overtime, leave and staff utilisation.

Personal Attributes and Skills 

• Analytical                            
• Strong project management skills
• Customer Focused
• Knowledge of risk operations
• Report writing  
• Detail orientated
• Resilient and resourceful
• Able to work under pressure
• Persuasion skills
• Root cause analysis
• Flexibility

Education and Experience 

Education

Required:

• A completed or studying towards a degree (Risk management/BCOM) and,
• Studying towards or a completed NQF Level 5 FAIS qualification

Preferred:

• Any relevant Banking, Financial or Business qualification
• Studying towards or completed NQF Level 5 FAIS qualification
• RE5

Experience

Required:

• At least 2-3 years' leadership experience in a credit operations environment or financial service environment
• Evaluating clients’ financial information and assessing risk.

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Key Purpose

The success of Discovery is made possible by our great people.

• The Risk and Compliance Support Administrator role forms part of the Discovery Connect Distribution Services (DCDS) team and reports to the Head of Risk and Compliance and is responsible for providing administrative support to the risk and compliance department and business. 
• The Risk and Compliance Support Administrator executes the sequence of activities necessary to complete the projects and objectives for the DCDS Risk and Compliance team within DCDS and has the accountability to ensure the "what" is delivered is specified.

Key Outputs

Compliance:

• Maintaining the FAIS Rep Register
• Providing support to the DCDS business based on the Group Compliance requirements
• Assist representatives with the CMS applications
• Communicating to business and provide feedback
• Attending to general queries and provide feedback to business
• Capturing and on-boarding of representatives on system
• Requesting to open commission code for Reps according to registrations at FSCA
• Checking and processing Supervision Signoffs
• Analysis of all fit and proper requirements on representatives
• All maintenance requirements on representatives
• Conduct investigations related to representatives,

Operational Risk:

• Add, follow up and update and Maintenance of Risk Incidents
• Follow up on KRI’s
• Update and Maintenance of BarnOwl
• Add and update BarnOwl with Risk Movement Information
• Add and update BarnOwl with New Risk Information
• Extracting Risk Register for GRM and Audit
• BarnOwl Quality Review
• Risk Catch-Up Sessions
• Risk Catch-Up Sessions Notes and Actions Documented and Reporting

Competencies

• Strong listening and communication skills;
• Work independently and as part of a team when required;
• Support management in achievement of team objectives as well as Group Compliance’s objectives;  
• Efficient time management skills, including quick turnaround time on work;
• Attention to detail;
• Knowledge and Understanding of Business Procedures, Rules, Processes and Controls. 

Qualification & Experience

• Recognised Qualification
• 1- 3 years of similar tasks/ similar environment Understanding of the Discovery business
• Expectations within working in a team
• Understanding of the Discovery business
• Working with administrative tasks across numerous stakeholders and concurrent activities