Jobs at Empact Group

Purpose of the Role:

The role is critical for ensuring the financial success and sustainability of the company in a competitive market.

• Assist the GM: Finance in providing finance support to the Operations and Functional Heads. The role holder is expected to become an invaluable partner to the Hygiene and Cleaning General Managers and will be their contact for all matters concerning financial performance and analysis; continuously seeking opportunities for improvements to increase the efficiency and effectiveness of the operations.
• Provide commercial decision support for Operations and Functions across the business including providing accurate financial information to guide senior executives in their decision making on an operational level, with responsibility for budgeting, forecasting, business planning and financial modelling.
• Develop a Teamwork culture that fosters application competence, service excellence, customer focus and business process knowledge.

Education:

• Minimum - Bachelor’s degree in finance, or >12 Years relevant and sufficient experience.
• Ideal - CIMA

Key Performance Area: 
Financial Accounting in line with IFRS
Performance reporting and analytics (to be reviewed by the Manager):

• Month end financial review to ensure that revenue and costs are aligned for the month of reporting.
• Review performance with the General Managers of Operations and Finance prior to and after closing off.
• Providing the region with all the accurate reporting required to help them manage their areas including monthly summaries of actual performance by the 6th working day.
• Implement cost control measures to enhance profitability without compromising service quality.
• Analysis of sector contracts and/or regional profitability with clear indications of once off vs recurring additional expenditure vs costed and establishing turnaround plans (PA report). Aid in finding issues with costings.
• Balance sheet reconciliations – to be signed off by the 15th of each month on the shared drive for the regions under your sphere of control.

Financial Accounting in line with IFRS
Planning, Budgeting and Forecasting (to be reviewed by the Financial Manager)

• Develop and manage financial plans and forecasts to support the company's strategic goals.
• Lead the annual budgeting process, including preparing, reviewing, and finalizing budgets across all departments under sphere of responsibility.
• Support capital planning / resource allocation via inputs into the AIC approval model (Capex).
• Prepare periodic forecasting (Monthly, identify shortfalls to budget, and recommend corrective actions. Engage with GM operations to put together a plan to mitigate the gap to budget – report on the achievement of these plans monthly.

Billing and Credit Control:

Billing:

• Ensure Active Contracts for the regions are ALL billed. Where discrepancies – resolve.
• Ensure data integrity.

Cash Flow Management:

• Manage the company's cash flow to ensure adequate liquidity for operations and investments.
• Forecast cash flow requirements and optimize working capital management.

Overdue Debt:

• Ensure that the average debtors days targets are met monthly
• Have active involvement in the resolution of overdue debt to maintain 60 days plus below target.
• Partner with divisions to ensure debt exposure is kept to a minimum within the region.
• Maintain good relationships with customers and deal with queries proactively – ensure courteous and diplomatic handling of queries and that all queries are responded to within 24 hours.

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Job Description

The purpose of this position is to manage the Business Unit’s site facility activities, following the client's SLA objectives and targets.

Experience, Education & skills:

• 2 – 3 years’ experience in Facilities/Property Management and Development and/or site maintenance field.
• Minimum 2 years proven technical maintenance experience in a service delivery environment Experience in managing vendor relationships. 
• Financial admin with experience capturing invoices.
• Develop Purchase Orders as per the quotations.
• Analyse all project quotations as per the budget agreed upon with the client.
• General Ledger – analyze all expenses as per the client invoice.
• Basic project administration and reporting

Key performance areas:

Site Maintenance

• Conducts site visits to ensure operational effectiveness with minimal disruption to the ongoing working staff.
• Ensures all work undertaken conforms to the Health and Safety Act and is not in contravention of any National Building Regulations.
• Always ensures cleaning staff efficiency on-site and manages cleaning routines for the BU.
• Coordinates the repairs and replacements of all office equipment.
• Assists IT team with office reticulation projects.
• Supervises all outsourced facilities functions.
• Ensures adequate stock levels are maintained within the business unit with regards to cleaning materials, refreshments, etc.
• Builds cordial relations with Landlords and Governmental Institutions (Eskom/City Power/Public Works).

On-Site Vendor Management

• Liaises with all internal and external suppliers and vendors, building services management, Security, access control, and cleaning staff to ensure that they are performing as per accepted SLAs.
• Resolves conflicts with minimal or no disruptions to overall daily operations.
• Ensures all escalations regarding contractor performance/non-performance is escalated to the line manager.

Project Management

• Ensures accuracy and completeness of information submitted to management on projects to avoid delays.
• Develops and maintains a sound understanding of policies and procedures to develop alternatives to improve and expedite time frames.
• Endeavours to reduce turnaround time to deliver projects within cost and quality.
• Ensures that all activities are performed timeously, accurately, and professionally.
• Communicates daily with contractors on progress and attends weekly meetings.

Document Management

• Compiles and submits all reports timeously.
• Conducts quality checks in terms of documentation conditions to comply with the site build/maintenance.
• Reviews and approves contractor documentation.
• Ensures all documentation information accuracy.
• Keeps records (hard copy and electronic) of all permits, leases, and correspondence.

Knowledge, skills, and competencies:

• Problem Solving
• Oral and Written communication
• Attention to Detail
• Maintaining a high working standard
• Planning and Organizing

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Job Description

Supercare is always looking for a Sales Executive who will be responsible for sales within the Cleaning, Hygiene & Pest Control service lines, while ensuring consistent, profitable growth in sales revenues.

Knowledge, Skills, and Competencies Required:

• MS Office – Excel and PowerPoint intermediate level compulsory
• Tech savvy
• Cold calling and telemarketing
• Proven sales track record on sales targets achieved
• Excellent communication and presentation skills (written and verbal)
• Good interpersonal skills
• Demonstrates a high degree of honesty, integrity, diligence, charisma, innovation, and customer-service attitude
• Ability to interact with clients at all levels
• Assertive with professional etiquette
• Trustworthy
• Attention to detail
• Ability to network and build relationships with ease
• Ability to gather information and correctly translate into solutions
• Strong sales closing ability
• Ability to easily work with mathematical calculations
• Presentable and professional
• Perseverance throughout the sales process
• Strong time-management
• Deadline driven
• Goal oriented
• Required to travel long distances from time to time and stay overnight from time to time
• Demonstrates a drive to succeed and can work independently to build a pipeline of potential business to grow company revenue
• Plan and prioritize business opportunities
• Demonstrates ability in problem solving and negotiation with special emphasis on closing the sale

Key Areas of Responsibility:

• Source new business
• Conduct client needs analysis and prepare custom solution proposals
• Work with a defined sales quota and focus on initiating relationships with multi-level decision-makers through:
  • Phone
  • Marketing
  • E-mail/direct mail campaigns
  • In-person contacts/cold calling
  • Networking
  • Presentations
• Accurately and efficiently prepare costings for new business with maximum margins
• Ensure contracts are correctly signed and filed for new business
• Plan, set budgets, and targets
• Prepare realistic and opportune quotes and present to potential clients
• Prepare best-in-class proposals which clearly set out terms and conditions, service offerings, and which honestly display the organization’s service offerings per each contract/tender
• Research and build intelligence on prospective customers within your target profile
• Develop, build, and maintain strong relationships with potential customers
• Work closely with the Key Accounts Executives on key account clients
• Work with all internal stakeholders to develop innovative and creative solutions which aid in identifying new business and increasing existing business
• Ensure that all monthly targets are met on all service lines
• Adhere to document and commission submission timelines as well as company policies and procedures
• Sustain sales activity
• Accurately manage appointments and sales diary
• Build an achievable sales pipeline
• Update the Online Portal with accurate information and quotes
• Keep abreast of changes in technology, sector legislation, and respective industries within your portfolio
• Be an active participant in sales meetings and idea workshops
• Attend client events to maintain relationships and create further liaisons
• Build and sustain an effective working relationship between sales and operations
• Handle all sales queries in a professional and timely manner
• Weigh opportunity costs of potential business by altering costings and customizing proposals to provide great alternatives to meet client expectations
• Effectively manage Section 197 agreements and work with all stakeholders for consensus before signoff
• Formally introduce operations staff to new clients before commencement of any contract
• Ensure operational staff receives the correct documentation to commence work
• Provide onsite assistance at the start of a contract and where necessary
• Ensure a sufficient handover is done at the beginning of a new contract or an additional service contract
• Follow up with operations to ensure that the contract is functioning in accordance with the service level agreement
• Prepare and present sales reports
• Assist with training of new sales employees
• Survey prospective clients’ premises prior to compiling a quotation
• Able to handle a number of different assignments simultaneously
• Coordinate tenders between the necessary key role-players to ensure deadlines are met
• Maintain relationships and coordination between all internal and external stakeholders
• Provide effective and professional after-sales service to clients

Education and Experience Required:

• Minimum of 3 years’ experience in a service industry
• Experience in selling soft services/similar services
• Experience in solution selling
• Tertiary qualification (preferred)
• Valid SA driver’s license and own vehicle
• No less than 2 years driving experience