Jobs at Freedom Stationery (Pty) LTD

Key Responsibilities

• Accurately process customer orders, quotations and returns (RMA) using SYSPRO ERP.
• Maintain and monitor back orders and provide customers with regular updates on order status.
• Act as the first point of contact for customer queries via telephone and in person.
• Provide administrative and operational support to Regional Sales Representatives.
• Assist with sales reports, performance tracking and general sales administration.
• Coordinate and schedule appointments and customer follow-ups for the sales team.
• Liaise with Operations and Accounts to ensure timely delivery of customer orders and verification of payments.
• Maintain accurate and organised customer documentation, spreadsheets and sales records.
• Assist with resolving customer queries and ensuring a high level of customer satisfaction.
• Follow up on outstanding orders, queries and other sales-related matters.
• Provide general administrative support to the Regional Sales Team as required.
• Ensure all information captured on systems and reports is accurate and up to date.

Requirements

• Grade 12 / High School Diploma or equivalent.
• Previous experience in sales administration, customer service, telesales or a similar role will be advantageous.
• Experience using SYSPRO ERP or a similar ERP system is advantageous.
• Proficiency in Microsoft Office, particularly Excel.
• Strong written and verbal communication skills.
• Excellent organisational and administrative skills.
• Strong attention to detail and accuracy.
• Good problem-solving and follow-up skills.
• Ability to work independently as well as part of a team.
• Customer-focused with a professional and positive approach.
• Ability to work in a fast-paced sales environment and manage multiple priorities

Key Competencies

• Customer Service Orientation
• Attention to Detail
• Planning and Organisation
• Communication Skills
• Problem Solving
• Teamwork and Collaboration
• Time Management
• Accuracy and Data Management
• Professionalism and Confidentiality

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Key Responsibilities

• Prepare and maintain accurate product and job costings.
• Capture and update costing information on internal systems.
• Assist with preparing quotations and pricing for new and existing jobs.
• Review material, labour, production and other associated costs.
• Liaise with Production, Procurement, Sales and Finance to ensure costing information is accurate and up to date.
• Investigate costing variances and assist with resolving discrepancies.
• Maintain accurate records and supporting documentation.
• Assist with reporting on costs, margins and job profitability.
• Ensure costing procedures and company processes are consistently followed.
• Provide general administrative support to the costing and commercial functions.

Requirements

Requirements

• Grade 12 / Matric qualification.
• A relevant qualification in Costing, Finance, Accounting, Business Administration is required.
• Minimum of 3 years experience in costing, administration, finance or a manufacturing/production environment.
• Strong numerical and analytical skills.
• Excellent attention to detail and accuracy.
• Good working knowledge of Microsoft Excel.
• Strong organisational and time-management skills.
• Ability to work under pressure and meet deadlines.
• Good communication and interpersonal skills.
• Experience in the printing, packaging or manufacturing industry would be an advantage.