Jobs at Hatch

Responsibilities

• Manage, support, co-ordinate and resolve issues relating to the Project Management lifecycle, which includes SAP applications (Project Systems and Timesheet Processing) and non-SAP applications.
• Provide first level support by identifying and resolving system problems and assisting end users as required.
• Serve as contact between service desk, ICT, other administrators, functional support, users and the SAP team who provide third level support and implement enhancements and new solutions.
• Responsible for problem management activities such as issue resolution and root cause analysis, combined with superior customer satisfaction
• Work on and close out tickets in the Hatch Zendesk System, while adhering to SLA’s, standards, and processes for systems at Hatch.
• Manage your assigned ticket queue, and escalate any issues as required.
• Identify and document proactive solutions for recurring issues.
• Monitor integrations with external systems.
• Assist with system testing, training and documentation.
• Maintain current knowledge of relevant technologies as assigned

Qualifications
Skills, Education and Experience

• BA or BSc degree in Business or Business and Computer Science / Information Systems or the equivalent Business and Project Management / Project Cost Control application experience
• 3+ years of hands-on experience using or supporting a Project Management / Project Cost Control application
• Understanding of concepts surrounding project cost control   
• Experience in ticket / issue resolution and best practice approaches to user support
• Excellent problem solving/analytical skills and attention to detail
• Strong written and verbal communication skills, excellent interpersonal skills, and customer focus
• Results-oriented, self-starter, capable of working independently and within a team environment to meet deadlines with minimal supervision
• Flexible and able to adapt to changing circumstances or requirements
• Demonstrated ability to learn new concepts
• Ability to effectively interface with staff at all organizational levels

Nice to Have

• 3 years of experience with the SAP PS (Project Systems) module
• Exposure to the following SAP Areas: Finance, Timesheets (CATS), Resource Related Billing, and Results Analysis.
• Understand EPCM / Professional Services project-related business processes
• Experience with Omega 360 PIMS

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What You’ll Do

• As a Senior Advisory Analyst, you will make an important contribution to the strategy, design, and implementation of business decisions to ensure positive impact and sustainable results.
• You will be a strong communicator, hardworking, team-oriented, curious, creative, insightful, and comfortable working in a fast-paced environment with imperfect or limited information.
• Flexibility, open-mindedness and the ability to generate solutions for ambiguous problems are critical to success in this role. The goal is to identify, unlock, and materialize value for our clients.
• Lead analytical process (Research, review and analysis of data) for complex workstreams, finding solutions to barriers
• Deliver on-time, high quality deliverables that consistently exceed client expectations
• Contribute to proposal development process for full engagement
• Have strong sense of ownership for your work and the overall project
• Effectively lead & coach junior analysts through the analytical process, including excel models and other outputs, clearly articulating objectives and requirements when delegating work.
• Create highly effective storylines & slides, at high proficiency, speed and independence (tailored for the audience & situation).
• Identify opportunities to market our work and support content creation.
• Support Engagement Managers, workstream managers and SMEs, communicating seamlessly with team members.
• Manage workstream budgets
• Communicate effectively with the client, building effective relationships
• Be a champion of inclusion and diversity