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  • Posted: Jan 17, 2025
    Deadline: Not specified
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    HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding middle-income market in southern Africa through mail order (cat...
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    24 Hour Flexi Sales Associate- Hebron (Soshanguve)

    Description

    • The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation. You will assess customer needs, understand pricing and offers, and highlight product features. Additionally, you will resolve customer queries and manage payments, refunds, and credits.

    What you will love doing in this role

    • Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
    • Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
    • Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
    • Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
    • Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
    • Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
    • Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
    • Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
    • Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.

    Requirements
    What you’ll need to do this role

    • Grade 12/Matric (Minimum Required)
    • 1 years’ minimum experience in retail
    • Must be available to work shifts, weekends and public holidays.
    • Working in the homewares retail industry would be advantageous

    What we will love about you

    • We love your energy and positive attitude, bringing enthusiasm to every task.
    • We love your persuasive skills, guiding others toward desired outcomes.
    • We love your ability to work independently or within a team, adapting seamlessly.
    • We love your excellent communication skills, building strong connections with others.
    • We love your analytical ability and attention to detail, ensuring accuracy.
    • We love your resilience and adaptability, thriving in dynamic situations.

    Behaviors we love

    • Wow my customer
    • Walk in my customers’ shoes
    • Deliver on my promises
    • Deliver insight-led solutions my customers need
    • Treat the business as my own
    • Take accountability
    • Be curious, creative & explore opportunities
    • Do it right & at the right time
    • Play as a team
    • Be helpful
    • Be inclusive
    • Find the fun

    go to method of application »

    Sales Associate- Rustenburg (North West Region)

    Description

    • The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation. You will assess customer needs, understand pricing and offers, and highlight product features. Additionally, you will resolve customer queries and manage payments, refunds, and credits.

    What you will love doing in this role

    • Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
    • Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
    • Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
    • Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
    • Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
    • Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
    • Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
    • Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
    • Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.

    Requirements
    What you’ll need to do this role

    • Grade 12/Matric (Minimum Required)
    • 1 years’ minimum experience in retail
    • Must be available to work shifts, weekends and public holidays
    • Working in the homewares retail industry would be advantageous

    What we will love about you

    • We love your energy and positive attitude, bringing enthusiasm to every task.
    • We love your persuasive skills, guiding others toward desired outcomes.
    • We love your ability to work independently or within a team, adapting seamlessly.
    • We love your excellent communication skills, building strong connections with others.
    • We love your analytical ability and attention to detail, ensuring accuracy.
    • We love your resilience and adaptability, thriving in dynamic situations.

    Behaviors we love

    • Wow my customer
    • Walk in my customers’ shoes
    • Deliver on my promises
    • Deliver insight-led solutions my customers need
    • Treat the business as my own
    • Take accountability
    • Be curious, creative & explore opportunities
    • Do it right & at the right time
    • Play as a team
    • Be helpful
    • Be inclusive
    • Find the fun

    go to method of application »

    24 Hour Flexi Sales Associate- Rustenberg (North West Region)

    Description

    • The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation. You will assess customer needs, understand pricing and offers, and highlight product features. Additionally, you will resolve customer queries and manage payments, refunds, and credits.

    What you will love doing in this role

    • Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
    • Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
    • Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
    • Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
    • Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
    • Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
    • Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
    • Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
    • Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.

    Requirements
    What you’ll need to do this role

    • Grade 12/Matric (Minimum Required)
    • 1 years’ minimum experience in retail
    • Must be available to work shifts, weekends and public holidays.
    • Working in the homewares retail industry would be advantageous

    What we will love about you

    • We love your energy and positive attitude, bringing enthusiasm to every task.
    • We love your persuasive skills, guiding others toward desired outcomes.
    • We love your ability to work independently or within a team, adapting seamlessly.
    • We love your excellent communication skills, building strong connections with others.
    • We love your analytical ability and attention to detail, ensuring accuracy.
    • We love your resilience and adaptability, thriving in dynamic situations.

    Behaviors we love

    • Wow my customer
    • Walk in my customers’ shoes
    • Deliver on my promises
    • Deliver insight-led solutions my customers need
    • Treat the business as my own
    • Take accountability
    • Be curious, creative & explore opportunities
    • Do it right & at the right time
    • Play as a team
    • Be helpful
    • Be inclusive
    • Find the fun

    go to method of application »

    Business Analyst (Contact Centre) - Homechoice (Southern Suburbs (Cape))

    Description

    • Homechoice is a leading South African homeware retailer. For almost 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
    • The Contact Centre Operations Analyst will play a pivotal role in driving operational efficiency and improving sales & service delivery within the contact centre. The role requires strong analytical skills, process improvement expertise, and the ability to transform data into actionable insights. This individual will support the OPS Centre of Excellence by monitoring key performance indicators (KPIs), identifying improvement opportunities, driving change projects into the contact centre and collaborating with cross-functional teams to enhance the sales & customer experience and operational productivity.

    What you will love doing in this role

    • Data Analysis & Reporting
    • Collect, analyze, and interpret operational data from various contact centre systems.
    • Generate detailed reports on KPIs, production & performance metrics.
    • Develop dashboards and visual tools to communicate trends, anomalies, and actionable insights.
    • Conduct root-cause analysis on performance variances and recommend solutions.
    • Performance Monitoring
    • Monitor real-time and historical performance metrics to ensure alignment with business objectives.
    • Provide regular updates to stakeholders on operational performance and improvement initiatives.
    • Identify and flag inefficiencies, bottlenecks, and areas of concern in contact centre processes.
    • Process Improvement
    • Partner with cross-functional teams to map current workflows and identify opportunities for optimization.
    • Lead initiatives to streamline processes, reduce waste, and improve resource utilization.
    • Implement and track the effectiveness of continuous improvement projects.
    • Stakeholder Collaboration
    • Work closely with the Contact Centre and Support teams to align operations with business goals.
    • Act as a liaison between technology teams and operational units to ensure system tools meet business requirements.
    • Facilitate workshops or brainstorming sessions to gather input and drive innovation.
    • Strategic Insights & Forecasting
    • Support Contact Centre management teams with demand forecasting and capacity planning.
    • Provide insights and recommendations to leadership for strategic decision-making.
    • Stay updated on industry best practices and innovations in contact centre operations.
    • Key Deliverables
    • Daily, weekly, and monthly performance reports with actionable insights.
    • Implementation of agreed process improvement initiatives within agreed timelines.
    • Enhanced contact centre KPIs within agreed timelines.
    • Development of a comprehensive operations playbook.

    Requirements
    What you’ll need to do this role

    • Qualification in business administration, Process Analysis & Optimization, Operations Management, Data Analytics, or a related field.
    • 2–3 years of experience in process analysis, contact centre operations, data analysis, or a similar role.
    • Proficiency in analytics tools (e.g., Excel, SQL, Tableau, Power BI).
    • Experience with operations process mapping & optimization is required.
    • Experience in Customer service or Retail Tele Sales environments is advantageous.

    What we love about you

    Technical Skills:

    • Strong analytical and problem-solving abilities.
    • Advanced knowledge of data visualization and reporting tools.
    • Familiarity with workflow mapping and process optimization methodologies.

    Behavioral Skills:

    • Exceptional communication and interpersonal skills.
    • Proactive mindset with a focus on continuous improvement.
    • Ability to work under pressure in a fast-paced and fluid operational environment.
    • Strong organizational skills and attention to detail.

    Leadership & Collaboration:

    • Collaborative team player with the ability to work across departments.
    • Proven ability to drive change and influence stakeholders.
    • Confidence in presenting findings and recommendations to leadership.

    Behaviors we love

    • Wow my customer
    • Walk in my customers’ shoes
    • Deliver on my promises
    • Deliver insight-led solutions my customers need
    • Treat the business as my own
    • Take accountability
    • Be curious, creative & explore opportunities
    • Do it right & at the right time
    • Play as a team
    • Be helpful
    • Be inclusive
    • Find the fun

    Method of Application

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