HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding middle-income market in southern Africa through mail order (cat...
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Description
- The preferred candidate will assume accountability for overseeing both the general management and operational activities of the homechoice Showrooms within the KZN Region.
What you will love doing in this role
Performance Management
- Achieve and exceed sales and profitability targets for all stores in the area.
- Leverage data-driven insights to improve store performance, including conversion rates, New Accounts, and Average basket size.
- Develop and implement targeted action plans that address any identified areas of improvement.
- Ensure stores maintain high standards of customer service and brand experience.
Product
- Visual Display Management: Ensure that all stores maintain world-class visual displays that align with brand standards.
- Personal Stylists Culture: Foster a culture where staff act as personal stylists, assisting customers in creating a home they love through expert product recommendations and styling advice.
- Guideline Implementation: Oversee the consistent implementation of visual merchandising guidelines across all stores, ensuring every location reflects the brand’s aesthetic and quality.
- Performance Metrics: Drive performance improvements through effective visual merchandising strategies that enhance gross profit (GP) and average item value.
- Innovation: Regularly assess and update display techniques to stay ahead of market trends and competitor offerings.
Expand into new markets
- Assist in identifying potential new store locations and market opportunities.
- Execute activations within neighboring towns to drive new foot traffic.
- Support new store openings, refurbishments, and store relocations.
- Collaborate with marketing to execute promotional campaigns.
Optimize risk and drive efficiencies
- Mitigate risk associated with cash, stock, OHASA and regulatory requirements in all stores in the area
- Improve the Goods Returned rate to achieve targets for all stores in the area
- Ensure all stores adhere with company policies, procedures, and operational standards.
- Conduct regular store visits to assess merchandising, stock levels and obsolescence, and adherence to visual guidelines.
- Address operational issues and escalate where necessary.
- Improve fraud detection skills in-store through collaboration with Fraud and Training.
People Management & Leadership
- Lead, coach, and develop Store Managers and their teams.
- Drive employee engagement and maintain a positive working environment.
- Manage performance, conduct appraisals, and implement corrective actions where needed.
- Ensure effective succession planning and staff development programs for key positions in the area.
Manage performance in alignment with HR practices, and competently address cases of misconduct at a store level and/or disciplinary hearing stage.
Living the values
- Live and behave in alignment to the company values and promises.
- Drive value-driven behavior in all stores in the area
- Be receptive to feedback and have the courage to share ideas, feedback and suggestions in the right tone and the right forum
Requirements
What you’ll need to do this role
- Diploma or Degree required in Retail management, business management, or similar
- Minimum of 5 years’ experience in retail sales
- Minimum of 5 years’ experience in a management position
- A valid South African driver’s license
What we love about you
- Ethical and professional self-starter with high energy levels.
- Excellent planning and organizational skills with a customer centric attitude.
- Natural leader with the ability to mentor and inspire.
- Deadline and target driven with great attention to detail.
- Excellent communication and motivational skills with the ability to communicate at all levels.
- Ability to work well under pressure and manage stress effectively.
- Adaptable, flexible with loads of initiative.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation. You will assess customer needs, understand pricing and offers, and highlight product features. Additionally, you will resolve customer queries and manage payments, refunds, and credits.
What you will love doing in this role
- Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
- Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
- Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
- Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
- Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
- Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
- Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
- Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
- Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays.
- Working in the homewares retail industry would be advantageous
What we will love about you
- We love your energy and positive attitude, bringing enthusiasm to every task.
- We love your persuasive skills, guiding others toward desired outcomes.
- We love your ability to work independently or within a team, adapting seamlessly.
- We love your excellent communication skills, building strong connections with others.
- We love your analytical ability and attention to detail, ensuring accuracy.
- We love your resilience and adaptability, thriving in dynamic situations.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation. You will assess customer needs, understand pricing and offers, and highlight product features. Additionally, you will resolve customer queries and manage payments, refunds, and credits.
What you will love doing in this role
- Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
- Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
- Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
- Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
- Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
- Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
- Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
- Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
- Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays.
- Working in the homewares retail industry would be advantageous
What we will love about you
- We love your energy and positive attitude, bringing enthusiasm to every task.
- We love your persuasive skills, guiding others toward desired outcomes.
- We love your ability to work independently or within a team, adapting seamlessly.
- We love your excellent communication skills, building strong connections with others.
- We love your analytical ability and attention to detail, ensuring accuracy.
- We love your resilience and adaptability, thriving in dynamic situations.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The preferred candidate will assume accountability for overseeing both the general management and operational activities of the homechoice Showrooms within the Northern KZN Region.
What you will love doing in this role
Performance Management
- Achieve and exceed sales and profitability targets for all stores in the area.
- Leverage data-driven insights to improve store performance, including conversion rates, New Accounts, and Average basket size.
- Develop and implement targeted action plans that address any identified areas of improvement.
- Ensure stores maintain high standards of customer service and brand experience.
Product
- Visual Display Management: Ensure that all stores maintain world-class visual displays that align with brand standards.
- Personal Stylists Culture: Foster a culture where staff act as personal stylists, assisting customers in creating a home they love through expert product recommendations and styling advice.
- Guideline Implementation: Oversee the consistent implementation of visual merchandising guidelines across all stores, ensuring every location reflects the brand’s aesthetic and quality.
- Performance Metrics: Drive performance improvements through effective visual merchandising strategies that enhance gross profit (GP) and average item value.
- Innovation: Regularly assess and update display techniques to stay ahead of market trends and competitor offerings.
Expand into new markets
- Assist in identifying potential new store locations and market opportunities.
- Execute activations within neighboring towns to drive new foot traffic.
- Support new store openings, refurbishments, and store relocations.
- Collaborate with marketing to execute promotional campaigns.
Optimize risk and drive efficiencies
- Mitigate risk associated with cash, stock, OHASA and regulatory requirements in all stores in the area
- Improve the Goods Returned rate to achieve targets for all stores in the area
- Ensure all stores adhere with company policies, procedures, and operational standards.
- Conduct regular store visits to assess merchandising, stock levels and obsolescence, and adherence to visual guidelines.
- Address operational issues and escalate where necessary.
- Improve fraud detection skills in-store through collaboration with Fraud and Training.
People Management & Leadership
- Lead, coach, and develop Store Managers and their teams.
- Drive employee engagement and maintain a positive working environment.
- Manage performance, conduct appraisals, and implement corrective actions where needed.
- Ensure effective succession planning and staff development programs for key positions in the area.
- Manage performance in alignment with HR practices, and competently address cases of misconduct at a store level and/or disciplinary hearing stage.
Living the values
- Live and behave in alignment to the company values and promises.
- Drive value-driven behavior in all stores in the area
- Be receptive to feedback and have the courage to share ideas, feedback and suggestions in the right tone and the right forum
Requirements
What you’ll need to do this role
- Diploma or Degree required in Retail management, business management, or similar
- Minimum of 5 years’ experience in retail sales
- Minimum of 5 years’ experience in a management position
- A valid South African driver’s license
What we will love about you
- Ethical and professional self-starter with high energy levels.
- Excellent planning and organizational skills with a customer centric attitude.
- Natural leader with the ability to mentor and inspire.
- Deadline and target driven with great attention to detail.
- Excellent communication and motivational skills with the ability to communicate at all levels.
- Ability to work well under pressure and manage stress effectively.
- Adaptable, flexible with loads of initiative.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The preferred candidate will assume accountability for overseeing both the general management and operational activities of the homechoice Showrooms within the Northern KZN Region.
What you will love doing in this role
Performance Management
- Achieve and exceed sales and profitability targets for all stores in the area.
- Leverage data-driven insights to improve store performance, including conversion rates, New Accounts, and Average basket size.
- Develop and implement targeted action plans that address any identified areas of improvement.
- Ensure stores maintain high standards of customer service and brand experience.
Product
- Visual Display Management: Ensure that all stores maintain world-class visual displays that align with brand standards.
- Personal Stylists Culture: Foster a culture where staff act as personal stylists, assisting customers in creating a home they love through expert product recommendations and styling advice.
- Guideline Implementation: Oversee the consistent implementation of visual merchandising guidelines across all stores, ensuring every location reflects the brand’s aesthetic and quality.
- Performance Metrics: Drive performance improvements through effective visual merchandising strategies that enhance gross profit (GP) and average item value.
- Innovation: Regularly assess and update display techniques to stay ahead of market trends and competitor offerings.
Expand into new markets
- Assist in identifying potential new store locations and market opportunities.
- Execute activations within neighboring towns to drive new foot traffic.
- Support new store openings, refurbishments, and store relocations.
- Collaborate with marketing to execute promotional campaigns.
Optimize risk and drive efficiencies
- Mitigate risk associated with cash, stock, OHASA and regulatory requirements in all stores in the area
- Improve the Goods Returned rate to achieve targets for all stores in the area
- Ensure all stores adhere with company policies, procedures, and operational standards.
- Conduct regular store visits to assess merchandising, stock levels and obsolescence, and adherence to visual guidelines.
- Address operational issues and escalate where necessary.
- Improve fraud detection skills in-store through collaboration with Fraud and Training.
People Management & Leadership
- Lead, coach, and develop Store Managers and their teams.
- Drive employee engagement and maintain a positive working environment.
- Manage performance, conduct appraisals, and implement corrective actions where needed.
- Ensure effective succession planning and staff development programs for key positions in the area.
- Manage performance in alignment with HR practices, and competently address cases of misconduct at a store level and/or disciplinary hearing stage.
Living the values
- Live and behave in alignment to the company values and promises.
- Drive value-driven behavior in all stores in the area
- Be receptive to feedback and have the courage to share ideas, feedback and suggestions in the right tone and the right forum
Requirements
What you’ll need to do this role
- Diploma or Degree required in Retail management, business management, or similar
- Minimum of 5 years’ experience in retail sales
- Minimum of 5 years’ experience in a management position
- A valid South African driver’s license
What we will love about you
- Ethical and professional self-starter with high energy levels.
- Excellent planning and organizational skills with a customer centric attitude.
- Natural leader with the ability to mentor and inspire.
- Deadline and target driven with great attention to detail.
- Excellent communication and motivational skills with the ability to communicate at all levels.
- Ability to work well under pressure and manage stress effectively.
- Adaptable, flexible with loads of initiative.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The preferred candidate will assume accountability for overseeing both the general management and operational activities of the homechoice Showrooms within the Northern KZN Region.
What you will love doing in this role
Performance Management
- Achieve and exceed sales and profitability targets for all stores in the area.
- Leverage data-driven insights to improve store performance, including conversion rates, New Accounts, and Average basket size.
- Develop and implement targeted action plans that address any identified areas of improvement.
- Ensure stores maintain high standards of customer service and brand experience.
Product
- Visual Display Management: Ensure that all stores maintain world-class visual displays that align with brand standards.
- Personal Stylists Culture: Foster a culture where staff act as personal stylists, assisting customers in creating a home they love through expert product recommendations and styling advice.
- Guideline Implementation: Oversee the consistent implementation of visual merchandising guidelines across all stores, ensuring every location reflects the brand’s aesthetic and quality.
- Performance Metrics: Drive performance improvements through effective visual merchandising strategies that enhance gross profit (GP) and average item value.
- Innovation: Regularly assess and update display techniques to stay ahead of market trends and competitor offerings.
Expand into new markets
- Assist in identifying potential new store locations and market opportunities.
- Execute activations within neighboring towns to drive new foot traffic.
- Support new store openings, refurbishments, and store relocations.
- Collaborate with marketing to execute promotional campaigns.
Optimize risk and drive efficiencies
- Mitigate risk associated with cash, stock, OHASA and regulatory requirements in all stores in the area
- Improve the Goods Returned rate to achieve targets for all stores in the area
- Ensure all stores adhere with company policies, procedures, and operational standards.
- Conduct regular store visits to assess merchandising, stock levels and obsolescence, and adherence to visual guidelines.
- Address operational issues and escalate where necessary.
- Improve fraud detection skills in-store through collaboration with Fraud and Training.
People Management & Leadership
- Lead, coach, and develop Store Managers and their teams.
- Drive employee engagement and maintain a positive working environment.
- Manage performance, conduct appraisals, and implement corrective actions where needed.
- Ensure effective succession planning and staff development programs for key positions in the area.
- Manage performance in alignment with HR practices, and competently address cases of misconduct at a store level and/or disciplinary hearing stage.
Living the values
- Live and behave in alignment to the company values and promises.
- Drive value-driven behavior in all stores in the area
- Be receptive to feedback and have the courage to share ideas, feedback and suggestions in the right tone and the right forum
Requirements
What you’ll need to do this role
- Diploma or Degree required in Retail management, business management, or similar
- Minimum of 5 years’ experience in retail sales
- Minimum of 5 years’ experience in a management position
- A valid South African driver’s license
What we will love about you
- Ethical and professional self-starter with high energy levels.
- Excellent planning and organizational skills with a customer centric attitude.
- Natural leader with the ability to mentor and inspire.
- Deadline and target driven with great attention to detail.
- Excellent communication and motivational skills with the ability to communicate at all levels.
- Ability to work well under pressure and manage stress effectively.
- Adaptable, flexible with loads of initiative.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- Are you a natural conversationalist who enjoys connecting with people? This role is all about introducing our amazing products to new and existing customers, achieving business goals, and leaving customers delighted. If you’re ready to bring your energy and charm, we’d love to have you on board.
What you will love doing in this role
- Meeting sales objectives and revenue targets.
- Ensure that the agreed sales and revenue targets are achieved in line with business requirements.
- Meet operational and quality efficiencies.
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality.
- Provide an exceptional customer experience.
- Accurate capturing of customer information.
- Ensure compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks with regards to FAIS, FICA, TCF, POPI, CPA NCR legislations.
- Present, promote, and sell products/services in accordance with agreed processes and procedures.
- Ensure a professional, polite, and efficient service is offered by acting as an ambassador.
- Adaptable with the ability to respond positively to working within a pressurized environment.
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining. customer satisfaction.
- Present products to potential customers who meet qualifying criteria.
Requirements
What you'll need to do this role
- Matric (Grade 12) – Must have
- Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre environment – Must have
- Must be proficient in MS Office applications (Email, Internet, Word, and Excel)
- Clear criminal and ITC record – Must have
- Excellent communication skills (verbal and written)
- Excellent telephone etiquette
- Sound understanding of a dialler system
- Target-driven with the ability to sustain high-performance consistently
- A clear understanding of a contact centre environment
What we offer
- Basic + commission & incentive drives
- Creative agile work environment
- Café and lounge area
- Staff restaurant with a variety of healthy affordable meal options
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
Method of Application
Use the link(s) below to apply on company website.
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Gmail
Yahoomail