Jobs at iOCO

What you’ll do:

• Responsible for repairing, troubleshooting, and installing hardware software of new faulty laptops and desktops.
• Windows OS Software installation, support, and troubleshooting including of 3rd party applications.
• To ensure that all open tickets are managed within the SLA.
• To reach efficiency target.
• Mobility support/workshop and Field support engineer

Your expertise:

• 2 - 5 Years practical in-service delivery; desktop support; Network Support and Active Directory
• Experience in mobile device support

Qualifications required:

• Grade 12
• Certificate in CompTIA A+/N+ International or Equivalent is essential
• MSCE or MCDST
• ITIL Foundation V4
• Soft skills

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What you’ll do:

• Remote user support to users across 125 stores (South Africa and Namibia)
• General support of end-user computing for hardware, networking, printing, application, OS and boardroom equipment
• Set up and preparation of hardware for distribution to users.
• Achieve expected SLA and quality requirements and KPIs to support client contract objectives.
• Excellent verbal communication to deliver remote or telephonic support.
• Effective time and call management to support contractual objectives.
• Effective use of Call Management systems and tools to effectively measure delivery of services.
• Ensure effective resolution of calls within agreed timelines at expected service quality.
• Timeous escalation to ensure resolution within agreed timelines.
• Frequent and appropriate communication with users’ resolution of the progress of incidents and requests

Your expertise:

• 5-7 Years of IT Experience in remote End User Support
• Must be experienced in Microsoft environment, practical approach, IT generalist.
• IT Experience in remote End User Support 
• Experience in Network Support  

Qualifications required:

• National Senior Certificate/ Matric/ N3
• A+ & N+

Qualifications preferred:

• MCSE
• Hardware Certifications are advantageous.
• Mobility Support qualification
• ITIL
• Customer support soft skills

go to method of application »

What you’ll do:

• General support of end-user computing for hardware, networking, printing, application, OS and boardroom equipment.
• Set up and preparation of hardware for distribution to users.
  Achieve expected SLA, quality requirements and KPIs to support client contract objectives.
• Excellent verbal and written communication skills.
• Ability to engage with all levels of an organisation from CEO down.
• Effective time and call management to support contractual objectives.
• Ensure effective resolution of calls within agreed timelines at expected service quality.
• Timeous escalation to ensure resolution within agreed timelines.
• Frequent and appropriate communication with users’ resolution progress of incidents and requests.
• Own the IT space and be the “IT Manager” for the client.

Your expertise:

• 5-7 Years of IT Experience in Desktop and end-user Support
• Must be experienced in Microsoft environment, practical approach, IT generalist
• O365 Portal Support would be advantageous

Qualifications required:

• A+, N+, Microsoft O365 platform or Azure Certification
• Office 365 Fundamentals