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Kaelo Engage is a content marketing agency specialising in creating socially responsible content.
Whereas a traditional public relations agency may only focus on issuing press releases, we leverage our in-depth experience and team’s passion to profile your sustainability initiatives through meaningful and relevant content creation in print, digital, br...
Job Description
The CRM Administrator will be responsible for managing and measuring new business, client relationship and general office and distribution development, administration, marketing activities and query resolution.
BUSINESS UNIT: CRM
KEY OUTCOMES
Business Development
- Build relationships with the business development consultants and their stakeholders
Analyse client experiences
- Identify needs and gaps
- Identify opportunities
- Provide client solutions
- Provide new business solutions
- Assist with any business development relevant related administration, events, or marketing activities including quoting
- Establish, maintain and support the business development consultants and their clients
- Manage and Maintain Intermediary Relationships
- Onboard, educate and train new intermediary
- Maintain intermediary relationship information and administration requirements
- Build / nurture intermediary relationship
- Service and manage end to end escalations
- Work with operations to resolve end to end processes
CRM
- Build relationships with client relationship managers, suppliers and their stakeholders
- Create and maintain client information
- Update CRM client and distribution lists
- Assisting with event preparations including stock management, administration, documentation, marketing and resource planning
- Assisting with post event administration and reporting
General Office
- Assist with any relevant office related administration, events, or marketing activities
Qualifications
SPECIAL REQUIREMENTS
PERSON DETAILS: WORK EXPERIENCE
REQUIRED
- At least 5 years’ experience in the healthcare Industry (Advantageous)
- 3 years Sales experience (Advantageous)
PREFERRED
Relevant experience in the business unit described above
EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
- Making Skills
- Organisational Skills
- Communication Skills
- Negotiation Skills
- Strategic Planning Skills
- Ability to work well within a team
- Ability to work under stress and tight deadlines
- Knowledge of the Healthcare Industry
- PREFERRED
- Additional Information
- Accountability
- Action orientated
- Communication
- Business writing and presentation skills
- Problem solving skills
- Creative thinking
- Strong relationship skills
- Growth and development mind-set
- Planning and organisation
- Resilient and adaptive
- Systems thinking and connecting ability
- Professional and brand conscious
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Job Description
Purpose
The Client Relations Manager manages the relationships with our clients, building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes. Ensuring retention of business and enhanced loyalty to our brand. Working closely with the sales and operational teams to manage relationships with clients and continuously improve and adapt.
- Building and maintaining relationships with clients and key personnel within key account companies
- Conducting reviews and needs based research to ensure clients are satisfied with products and services
- Identify and implement up-sell and cross selling opportunities
- Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences
- Escalating and resolving areas of concern as raised by clients , through accurate root cause analysis and ensuring continuous improvement is driven
- Manage a portfolio of clients in accordance to the agreed Service Level Agreement
- Develop and enhance retention and growth strategies
- Develop, maintain and improve consistent client communication and engagements
- Track, measure and evaluate the effectiveness of CRM processes within each client
- Review, analyse reports and submit recommendations for new opportunities and align to the purpose of the business offerings.
- Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements
- Manage and strengthen the relationship with all clients in the portfolio
- Ensure that all events are planned and implemented effectively. Ensuring to measure success and improvements
- Ensure that all events are monitored in accordance with the allocated budget
- Document all meetings and ensure clients receive feedback within agreed upon turn-around times
- Develop pro-active initiatives that improve the client's business and efficiencies within Kaelo
Qualifications
PERSON DETAILS : WORK EXPERIENCE
REQUIRED
- Customer facing experience
- Health care industry experience
- Facilitation and presentation experience
- Service and sales experience
- Event and knowledge management
PREFERRED
Education and or training background
EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY
PREFERRED
Relationship management
TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
Report writing skills
Process skills
PowerPoint and presentation skills
Additional Information
Accountability
Action orientated
Communication
Business writing and presentation skills
Problem solving skills
Creative thinking
Strong relationship skills
Growth and development mind-set
Planning and organisation
Resilient and adaptive
Systems thinking and connecting ability
Professional and brand conscious