Jobs at PayJoy

This role

• The Information Technology System Administrator is responsible for carrying out the management and maintenance of the various resources that the organization maintains in its facilities as well as providing support in the resolution of the various issues that may arise within the organization along with the implementation and maintenance of various policies. security to guarantee the security of information.

Responsibilities

• Application and database access control
• Administration of computer resources 
• Provide good service to end users that present inconsistencies 
• Installation and configuration of the various applications that are managed within the organization
• Management of IT service providers Automation of internal processes 
• Credential management

Requirements

• Bachelor's degree in computer science or 
• 2+ years provided support in the form of Linux\Windows\Mac OS architecture
• Intermediate knowledge of a programming language 
• Knowledge of IT technologies such as system administration, management and administration of computer networks, cloud services (slack, Google workspace, SSO), process automation and application integration, and computer security concepts 
• Self-taught and ability to work in a team 
• Capacity for decision-making
• High control in communication processes 

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This role

• The Growth Manager is responsible for acquiring new users through paid marketing campaigns for PayJoy’s Credit Line / Card and Phone Finance businesses, by working on growth across several countries, and spanning mobile apps, online-to-offline, and e-commerce channels. 

Key Responsibilities

• Design, execute and iterate campaigns including media buying and campaign optimisation across channels (social media, affiliate, influencer, SEO/SEM, etc) 
• Build and maintain structured testing roadmap for content, channel, platform and audiences, prioritising experiments based on impact and learning potential
• Implement campaign tracking to ensure clarity on attribution and incrementality Innovate and optimise campaign content and ad formats to drive conversion, partnering with design and creative teams
• Analyse campaign results and interpret patterns and trends in data to optimise campaign value against cost Manage budgets efficiently, ensure maximum ROI 

Qualifications

• Bachelor’s degree Marketing, communication, Advertising, Business, Engineering or similar.
• Minimum experience of 5+ years of proven results in B2C performance marketing, ideally with hands-on campaign management and test design in Fintech, E-commerce and/or Retail.  
• Strong understanding of attribution models, incrementality testing, and marketing measurement frameworksExperience working in cross-functional environments with product, analytics, and creative stakeholdersDemonstrated ability to develop and execute on experimentation roadmap 
• Strong technical knowledge of digital marketing combined with an instinct for ad formats and creatives that convert are essential. Strong analytical skills with proficiency in tools like Excel, SQL, Looker, or similar BI platforms.
• Comfort working with automation platforms and manipulating algorithmic campaign levers (e.g., value-based bidding)
• A growth mindset, intellectual curiosity, and the ability to navigate ambiguity with confidenceFamiliarity ; experience managing creative performance workflows and feedback loops
• Desirable: Understanding of statistical methods (A/B Testing) and familiarity with geo-lift, MMM, and MTA tools

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This role

• The Technical Operations Analyst is responsible for ensuring PayJoy locks are maintained and accounted for, reducing financial losses; including assisting with post-sale technical issues as well as operational administrative tasks, in order to Identify and gather information needed for system/process improvements.

Responsibilities

• Investigate and identify apps that remove the PayJoy locks on social media posts.
• Manage and maintain direct contact with repair centers for PayJoy devices.
• Technical training for other departments and customer experience
• Experts on PayJoy lock types.
• Maintain clerk registration update for new store rollouts.
• Inventory management of tablets as well as updating the allocations of assigned tablets up to date.
• Inventory management of Customer cancellations, included store device collections for canceled customers, and communication to the collection team about customers removed the lock.
• Maintain APN Sim card activations, inventory and accurate store sim allocations Kiosk support for the first 30 days of a new kiosk location
• Troubleshoot and answer questions technical issues by diagnosing and troubleshoot technical problems that customer experience encounter with products or services.

Requirements

• Bachelor's in Computer Science or related field.
• 1-2 years of experience in financial technology services,  testing mobile or web applications.
• Strong technical knowledge SQL Query,  Testing Mobile or Web applications, support tools such as ticketing systems, communication platforms, and knowledge management systems (e.g., JIRA, Slack, Confluence, Zendesk) with  basic understanding of API fundamentals; but, should be  able to adapt to changing customer needs and technologies, and be willing to learn new skills.
• Analytical and problem-solving skills to analyze complex technical problems and identify effective solutions in a timely manner.

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This role

• The Merchant Operations Representative is responsible for running and maintaining processes linked with our commercial team and merchants, providing administrative support, guarantees the effective admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders.

Responsibilities

• Handle partners’ queries, support requests, and operational coordination. Act as a subject matter expert regarding specific issues and concerns raised by the partners. 
• Provide accurate, valid, and complete information by using the right methods/tools
• Manage merchant/partner onboarding, including merchants' documentation in order and filed to facilitate the search when needed (official letters, complaints, etc.), data entry, and record-keeping. 
• Provide technical guidance to the customer on using a product or service effectively and efficiently.
• Document and escalate issues they encounter with the merchant console and escalate complex issues to higher-level support personnel.
• Oversee store-related tasks, including creation, closure, and clerk management. 
• Own the partner communication channel and NPS, by chats, Whatsapp and social networks.
• Provide a weekly report (during a meeting or through a template) and recommendations for better merchant experience for the related managers.

Requirements

• Bachelor's degree in industrial engineering, administration, or a related field.
• More than 1 year of experience in support and/or account management in sectors such as telecommunications, retail, and/or finance.
• Self-orientation, drive, and ability to communicate clearly and persuasively to customers.
• Strong technology skills (MS Office, CRMs, SQL, Google Suite or Office, especially Excel, etc.) and ZOHO, Zendesk, and other CRM systems
• Ability to communicate their ideas assertively, solve problems effectively, and maintain a constant focus on continuous improvement.
   

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This role

• The sales representative will be responsible for the overseeing of each speciality sales deployment falling within their designated geography. Once the sales deployment is completed, the sales representative will ensure marketing elements and required tools are provided and displayed in a manner that fits the required standards to not only drive the required sales, but also service customers to the required levels. This responsibility will be ongoing either through maintenance of existing, but also executing on new sales deployment activity requirements. 
• The above will provide the foundation for the all important priority of increasing PayJoy originations and integration of new partners in the country, building and maintaining strong relationships with partner retailers and distributors; through visiting stores to provide support, ongoing training, implementation of incentive campaigns and targeted marketing; in order to ensure compliance and exceeding sales and productivity objectives.

Responsibilities

• Sales deployment and ongoing maintenance, ensuring absolute alignment to PayJoy’s best practice framework
• Achieve compliance with the assigned monthly sales and deployment activation goal in the area under your responsibility, increasing productivity, market share and generating new opportunities not necessarily related to the point of sale.
• Develop the relationship with merchants to keep the account of existing members healthy/stable, responding to requests and solving problems in the conversion to final customer with the PayJoy platform.
• Visit deployment touch points to train sales teams, promote marketing materials, and activate incentive campaigns.
• Generate strategies to increase sales in the assigned area, including market and competition analysis to identify trends and sales opportunities.
• Identify and contact new business partners, ensuring they meet the requirements and activating them once authorized.
• Keep the customer database updated and record all interactions and sales made. Prepare sales reports and performance analysis for management.

Requirements

• Graduate in Business Administration, Marketing or Finance.
• 1-2 years of experience in Customer Service, Software Sales, mobile devices or Field, in the telecommunications industry.
• Strong interpersonal and communication skills to establish effective relationships and train business partner personnel.
• Orientation to results, so proactivity, organization, perseverance and resilience are essential attributes.
• To ensure success, you need to have strong analytical and negotiation skills as you will be in charge of store performance and sales.
• Availability to travel to visit stores, you must have your own car to cover assigned areas.

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This role

• The Business Analyst will be responsible for analysing complex data sets, developing reports and translating them into actionable insights, enhancing operational efficiency and driving strategic initiatives. 

Responsibilities

• Analysing, interpreting and transform raw data into actionable insights
• Gathering business requirements, collecting and cleaning data, developing visualisations and reports, identifying trends and patterns, collaborating with stakeholders, and tracking KPIs.
• Developing dashboards, reports, and visualisations to create interactive and visually appealing representations of data that facilitate easy comprehension. 
• Identifying trends and patterns in the data is essential for providing actionable recommendations. Detect correlations, anomalies, and emerging trends that might impact the business. 
• Ensure data accuracy, reporting integrity, and overall quality. Establish best practices for data governance and verification processes to maintain high standards of data quality, which is essential for building trust in the insights generated.
• Track KPIs and measure performance by establishing relevant KPIs and creating systems for ongoing performance measurement. 

Skills & Qualifications

• Degree in Business or related discipline. 
• Proficiency in BI tools such as Power BI, Tableau, and Looker is paramount. 
• Solid understanding of SQL and databases is crucial
• 3+ Years Experience
• Analytical thinking and soft skills like communication and collaboration are also critical.
• Strong communication and presentation skills are necessary to convey insights clearly and compellingly. 
• A problem-solving mindset is equally important