Merchant Operations Analyst at PayJoy

This role

• The Technical Operations Analyst is responsible for ensuring PayJoy locks are maintained and accounted for, reducing financial losses; including assisting with post-sale technical issues as well as operational administrative tasks, in order to Identify and gather information needed for system/process improvements.

Responsibilities

• Investigate and identify apps that remove the PayJoy locks on social media posts.
• Manage and maintain direct contact with repair centers for PayJoy devices.
• Technical training for other departments and customer experience
• Experts on PayJoy lock types.
• Maintain clerk registration update for new store rollouts.
• Inventory management of tablets as well as updating the allocations of assigned tablets up to date.
• Inventory management of Customer cancellations, included store device collections for canceled customers, and communication to the collection team about customers removed the lock.
• Maintain APN Sim card activations, inventory and accurate store sim allocations Kiosk support for the first 30 days of a new kiosk location
• Troubleshoot and answer questions technical issues by diagnosing and troubleshoot technical problems that customer experience encounter with products or services.

Requirements

• Bachelor's in Computer Science or related field.
• 1-2 years of experience in financial technology services,  testing mobile or web applications.
• Strong technical knowledge SQL Query,  Testing Mobile or Web applications, support tools such as ticketing systems, communication platforms, and knowledge management systems (e.g., JIRA, Slack, Confluence, Zendesk) with  basic understanding of API fundamentals; but, should be  able to adapt to changing customer needs and technologies, and be willing to learn new skills.
• Analytical and problem-solving skills to analyze complex technical problems and identify effective solutions in a timely manner.