Jobs at PEP

PURPOSE OF THE JOB

• To coordinate and manage the optimum operational planning of the Distribution Centre in the outbound department, in order to recommend potential action plans and to assist the Operational Management team to make critical daily key decisions.

KEY RESPONSIBILITIES

• Compile daily operational plan to balance DC capacity and deal with peak periods
• Supervises the capturing and displaying of operations department’s daily productivity and quality targets
• Based on the operational plan, determines the priorities (e.g. labour requirements) for each department per shift 
• Addresses critical issues that may arise and makes recommendations should the plan not be achievable
• Manage and coordinate monthly new store distributions 
• Formulate manning requirements for special work activities linked to value-added services
• Manage and coordinate seasonal and BTS re-pricing waves
• Create management reports to help senior management make necessary operational decisions
• Communicates daily with all DC internal departments, Central Office Control tower and central planning teams
• Complies with health and safety requirements to ensure the health and safety of all personnel 
• Facilitates teamwork and motivates workforce- staff morale
• Execute daily operational plan to balance DC capacity through all departments to address any critical issues/ bottlenecks that may arise, e.g. machinery constraints, DBN ageing prioritisation, forecast mitigation, etc.
• Supervises the capturing and displaying of operations department’s daily productivity and quality targets in order to reduce costs and increase efficiency and effectiveness
• Manage and assist Planning  in the optimised daily waving  for Put to Store, Cluster and Full Carton distribution to take place
• Communicates daily with all DC internal departments on plan as well as keep track of progress achieved throughout the day and recommend actions to Assistant DC Manager for implementation should the plan not be achievable.
• Communicate with the Central Office Control tower for problem distributions.
• Communicate with central planning team on operational problems experienced with distributions
• Manage all queries on WMS through relevant systems, process and IT stakeholder’s teams.
• Scheduling and Planning of product flow in the DC environment.
• Forecast Model taking into account cube data to reduce transport costs.
• Ensure lead times are met, as well as picking and despatch standards.
• Ensure special/urgent orders are prioritized.
• CPU on packaging and Labour is managed according to budget.
• Analyse trends and make recommendations to increase efficiencies in the DC.

Requirements

• Advanced Certificate in Supply Chain management /Logistics/ General Management/ Project Management - NQF level 6 equivalent
• 2 – 3 years’ experience in middle management role, managing flow of stock within a warehousing environment
• Demand Planning experience in the retail environment will be advantageous
• Experience in communicating with senior leadership of the business 
• Report writing skills are required
• Computer Literacy: G-Suite (with Advanced Excel)
• Knowledge of Health and Safety regulations will be an advantage
• WMS exposure will be an advantage
• Competencies: Leadership; Coaching; Problem assessment; Excellent planning & organising skills; High regard for quality and detail; Good communication skills; Stress tolerance and Confidence and decisiveness 

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PURPOSE OF THE JOB 

• This role is responsible for overseeing and managing customer complaints and queries across multiple channels (received in the call centre or central office via phone, chat, social media & legal), ensuring that issues are routed and managed correctly, and enabling effective tracking, recording, and measurement of performance across various business areas.

KEY RESPONSIBILITIES 

• Complaint & Query Management
• Operational Support & Collaboration
• Performance Tracking & Reporting
• Process Improvement & Insights
• Store and call centre visits
• Assist in supporting the management functions of contact center operations

Requirements

ROLE  REQUIREMENTS  

• Grade 12
• Tertiary Qualification (in Business Management or Retail Management) will be an advantage
• Retail Store Experience – Understanding of store operations, challenges, and customer interactions.
• Operational Support Experience – Proven experience in managing queries, escalations, and process improvement.
• Customer Service Expertise – Ability to handle customer complaints professionally across different channels.
• Fast-Paced & High-Pressure Adaptability – Strong problem-solving skills and ability to manage multiple tasks simultaneously.
•  Data Analysis & Reporting – Ability to generate reports, track trends, and provide meaningful insights.
•  Stakeholder Collaboration – Strong communication skills to engage with stores, area managers, and central office teams.
•  Proficiency in African Languages – Ability to communicate effectively with customers and staff in multiple African languages to ensure smooth issue resolution and customer satisfaction
• Competencies: Dutifulness, Performing under pressure, Planning, Adaptability, Creating Support, Listening skills, Service orientated, willingness to travel