Jobs at Sandvik

• The Underground Drilling Technical Services team has an excellent opportunity for a Regional Technical Training Manager to focus on upskilling technical teams working at customer interface. This position is based at Sandvik South-Africa Johannesburg and reporting directly to our global technology and manufacturing center for drilling equipment in Tampere, Finland. You will be working in close collaboration with technical teams in sales organizations in Africa as well as the underground drilling team in Tampere.

Your mission

You will be part of the Underground Drilling Technical Services Team, and your duties include:

• ensuring our service organizations in Africa have the necessary technical competence to manage with underground drilling equipment fleet
• designing and delivering training programs for underground drilling customers
• providing hands-on training to customers and to Sandvik technical teams in Africa
• upskilling Sandvik technical teams in Africa to master optimized drilling and to maintain underground drilling equipment
• demonstrating underground drilling digital training simulators as training tools
• creating training material
• applying modern learning methods, technical solutions, and way of working
• evaluating training effectiveness
• providing feedback to product development

Your background and what we find important

• We expect that you have energetic, innovative and proactive way of working combined with good communication and leadership skills. You have a suitable technical education with relevant work experience in technical support or technical training, including good understanding of earth moving equipment and digital solutions. You possess knowledge in mechanics, electrics, hydraulics, and/or automation. Experience in mining or tunneling environment is considered a big plus. You are outgoing and curious to understand modern learning techniques and methods and keen to apply those in the mining industry. As we operate in multi-cultural and international setting, you communicate fluently in English and other languages are a considered a benefit. Travelling within African continent is a natural part of your job.

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• We are looking for a hardworking and motivated individual to join our team as our Service Technician.
• The role will report into the Field Service Manager. The role will be based from our offices in Spartan, Kempton Park. 

Purpose of the role:

• Responsible for working closely with the Southern Africa sales & service teams to promote Crushing and Screening products and champion the driving of the Crushing & Screening Solutions equipment and aftermarket parts and support sales whilst providing support and technical assistance & services to our customers for our Crushing & Screening installed base.

The job responsibilities:

• Customer training and efficient technical services support pertaining to all Sandvik Crushing & Screening products supplied to customers within Southern Africa
• Work closely with the Customers or Sandvik Installation and Erection Teams on activities during installation and commissioning of any Sandvik Crushing & Screening equipment when required.
• Guide and assist Customers or Sandvik’ Maintenance Teams with fault diagnosis while working on Sandvik Crushing & Screening equipment.
• Cooperate closely with the Sales team or directly with the customer to promote Crushing & Screening Solutions equipment and Aftermarket sales.
• Provide relevant feedback through equipment condition, performance and process audits, to enable maintenance planning improvements in terms of efficiency and equipment integrity.
• Identifies current and future/potential customer service requirements by establishing personal rapport with them and other people in a position to understand service requirements. Provides product service, or equipment technical and engineering information by answering questions and requests.
• Contributes to team effort by accomplishing related results as needed.
• Works towards achieving set KPI’s, for both the Customers and Sandvik.
• Providing relevant information to Crushing & Screening Solutions installed base in the Region to the Regional teams and to ensure accurate installed base information is maintained in the database.
• Accept and perform tasks delegated by SRP Management as deemed necessary.
• Stay up to date with new and upgrades of Crushing & Screening equipment.
• Prioritize & follow scheduled service/maintenance plan
• Identify outstanding work
• Verify resources
• Complete work orders & feedback to Clients
• Report all deviations and/or damage to Client & Manager
• Address all complaints & suggestions referring to machine
• Visual inspections with operators
• Identify development opportunities for operators & In-training Apprentices
• Perform needs analysis
• Complete & administer all time histories
• Prioritize maintenance to be done
• Perform daily services
• Identify service/ maintenance to be done from work order
• Inspect & test machine
• Identify faults & follow checklist
• Perform maintenance/ service as identified and requested
• Re-check machine
• Capture & record shift hour meters if needed
• Complete work order
• Update internal business system CRM (Salesforce)
• Report any deviations and/or damage
• Tag & deliver components to stores for repairs
• Recommend spare parts to customers
• Create learning opportunities for In-training Apprentices

Qualifications & Experience Requirements

• Grade 12 Certificate
• Diploma in Mechanical Engineering or other related engineering field or
• N6 - Millwright
• Relevant Red Seal Trade certificate- Millwright
• +5 years' work experience in Screening and Crushing experience is an added advantage.

Other Requirements & Competencies

• Good understanding of the importance of customer services & Visits
• Follow through ability, results orientated and ability to function with tight deadlines.
• Ability to work in a matrix organization environment.
• Listening and logic interpretation
• Excellent communication and interpersonal skills with the ability to build rapport and establish relationships with customers and internal stakeholders.
• Must be flexible and self-reliant,
• Excellent time management
• Commercial understanding
• Ability to function independently with minimal supervision as well as collaborate effectively as part of a team.
• Highly organized with strong attention to detail and the ability to manage multiple tasks and priorities simultaneously.
• High proficiency in MS Office.