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  • Posted: Feb 18, 2022
    Deadline: Not specified
  • Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
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    Trainee Digital Distribution Specialist

    About the job
    What will you do?

    Santam SHA has a position available for an Trainee Digital Distribution Specialist who will be based in Johannesburg - Illovo.

    Underwriting (Core)

    • Quoting and dealing with queries from brokers on any referrals that arise out of the digital platform.
    • Managing administrative processes and accounts issues arising out of the use of the system.
    • Dealing with frequently asked questions.
    • Providing guidance to users (brokers) on the use of the system.
    • Building and managing profitable portfolios with the Pocket Underwriter system.

    Marketing and sales

    • Calling on brokers with a view to discussing the range of digital products available through SHA.
    • Conducting presentations to brokers to deal with:
    • The benefits of the range of digital products
    • The differences between standard and digital products
    • Driving sales through the Pocket Underwriter.
    • Events and Training
    • Training of brokers on the use of Evolution and EVO PI on the Pocket Underwriter.
    • Training of brokers on specialist covers

    Digital Client Liaison

    • Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility.
    • Provision of telephonic backup and answering services to the digital distribution division.
    • Manage broker queries on the usage of the Pocket Underwriter
    • Handle credit control queries and errors
    • Assist with the administrative process of moving risks into the digital platform
    • Continuously monitor quality and accuracy of the documents and KIT records produced by the system
    • Participating in ongoing system testing


    • Minimum 3 years’ experience in the insurance industry.
    • 1+ years of Underwriting experience or relevant cyber and professional liability experience.
    • Added experience with Liability, D&O, and A&H will be beneficial but not totally necessary as training will be provided


    • Matric
    • Appropriate tertiary qualification.
    • RE 5 & FAIS Compliant a preference.

    Generic Requirements

    • Administrative Skills
    • Attention to Detail
    • Client Orientation
    • Communication Skills
    • Initiative
    • Teamwork

    Specific Requirements

    • Comfortable with social media
    • Self-starting
    • Strong sales and presentation skills
    • Solid broker relationships

    go to method of application »

    Actuarial Analyst: Actuarial and Data Analytics


    We are looking for highly professional individuals, with a specific focus on the personal and commercial lines businesses. The successful candidate will be accountable for actuarial functions which will contribute to the profitable development and financial results of the Group. Working closely with the senior management team across Product, Pricing, Underwriting and Claims Services you’ll contribute to the development and execution of the broader strategy.


    •  Develop effective pricing and risk management strategies to balance profitability and growth
    •  Benefit tracking and performance monitoring of financial, underwriting and distribution indicators
    •  Create and maintain business reports to direct thought processes that drives action
    •  Contribute to the development and maintenance of internal data assets to support pricing and other modelling initiatives
    •  Continuous process improvement and strategy evaluation
    •  Participate in strategic projects where actuarial input is required
    •  Support current underwriting segmentations models
    •  Interacting with distribution (sales) and claims with the objective of constantly incorporating market trends into the product solution value chain
    •  Supporting the development of product solutions for various market segments and channels
    •  Ad-hoc analysis - statistical investigations as required from time to time by the business


    •  Actuarial student with degree in numerical science, e.g. Mathematics, Statistics, Actuarial, Data Science
    •  One to two years working experience, preferably in general insurance.
    •  Advanced computer literacy skills in one or more of the following: Emblem, SAS, SQL, R, Python, etc.
    •  Strong modelling skills, including experience in performing statistical investigations and building pricing / predictive models
    •  Strong data management skills
    •  Logical and analytical ability
    •  Self-starter, problem solver and finisher
    •  Good report writing and presentation skills


    •  Delivering results and meeting customer expectation
    •  Analysing
    •  Achieving personal work goals and objectives

    Method of Application

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