In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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- As part of our team at DirectAxis, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
Education and Experience
- Grade 12 (Matric)
- NQF Level 5 or Higher FAIS Recognized Qualification
- 2 + years' experience in Outbound Sales
- Experience in achieving targets
End Date: January 16, 2026
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Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
End Date: January 15, 2026
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Job Description
- To provide IT expertise and advice in the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
- To produce logical and technical specifications from functional specifications and to write the code for medium to large applications.
- Increase operational efficiency and suggest solutions to enhance cost effectiveness.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements and being able to present and sell concepts to clients.
- Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.
- Code, compile, test and implement applications in compliance with the Systems Development Life Cycle (SDLC). Support development environments. Responsible for coding standards and peer reviews.
- Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
- Assess, identify and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
- Produce technical specifications and architecture that is in accordance to agreed standards. Design, code, test and debug to obtain a robust solution with supporting documentation.
- Minimise system downtime through pro-active identification of potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.
- Monitor systems post change and pro-actively do performance analysis to ensure there is no system failure due to capacity.
- Maintain maximum system availability by ensuring that incidents are recorded for future reference and adequate root cause analysis is done to eliminate the risk of a recurrence.
- Manage own development to increase own competencies and develop technical and business skills.
- Proactively engage with business units and colleagues to understand underlying needs and opportunities and identify Information Technology (IT) innovative solutions in a timely manner.
- Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.
Technical Requirements
- 8+ years of RPG ILE development experience
Essential
Strong experience with:
- RPG ILE on IBM I – mandatory
- Free-format RPG
- ILE modules and service programs (binding directories, procedures, prototypes)
- DB2 for i (embedded SQL, queries, and performance awareness)
- Working with established, production codebases
Advantageous
Experience with:
- APIs and web services
- Visual Studio Code with Code for IBM i
- SOAPUI
- Git or other modern source control systems
- Unit testing frameworks for IBM
End Date: January 13, 2026
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process adhering to policy and process
- Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the Business.
- Achieve revenue targets by either growing a portfolio of existing clients (optimising revenue opportunities) or by acquiring new clients.
- Convert identified leads into successful sales. Achieve individual targets as set according to appropriate business area or sales plan.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Manage existing clients and grow portfolio through making contact and generating leads through the Net Promoter Tool.
- Manage the growth of active customer Account Base to increase client base.
- Maximise cross sell opportunities and strengthen client relationships.
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Track, control and influence service activities with the specific aim to achieve previously determined service targets.
- Comply with governance in terms of legislative and audit requirements.
- Track, control and influence service activities with the specific aim to increase service efficiencies.
- Track, control and influence sales activities with the specific aim to increase sales efficiencies.
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Manage the sales diary (daily) by making agreed number of appointments per month and conduct agreed number of sales presentations per month.
- Provide accurate and reliable sales statistics.
- Manage own development to increase own competencies.
Qualifications and Experience
- Relevant completed (NQF 5) Qualification - preferred Banking
- 1 - 3 years - Client Experience and Value Management
End Date: January 11, 2026
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Job Description
- To effectively apply established sales techniques within the assigned area to meet sales targets, strengthen client relationships, and contribute to team success through consistent performance and customer engagement.
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Achievement of targets for business.
- Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
- Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
- Understand reasons for and comply with governance in terms of legislation and audit requirements.
- Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
- Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
- Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
- Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
- Manage own development to increase own competencies.
End Date: January 10, 2026
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
End Date: January 14, 2026
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Are You Someone Who Can
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Effectively implement change management practices, processes and procedures and ensure optimal understanding and acceptance thereof.
- Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
- Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required
- Implement people resource planning in line with delivery and performance objectives, on budget and in partnership with specialized areas
- Continuously monitor actual project and process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery
- Manage and advise on projects from beginning to end in alignment with identified organizational methods and governance guidelines
- Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives
- Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements
- Apply the necessary discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions
- Define project success criteria and disseminate them to involved parties throughout project life cycles
- Apply knowledge of products, techniques and related processes to manage a team's task execution on quality and time
- Direct, control, coordinate and optimise budgeted resources (including people, procurement, systems, time and budget) to meet specific objectives and deliver agreed results in accordance with a defined project lifecycle or process
You will be an ideal candidate if you have
- Completed relevant undergrad degree/diploma
- Post graduate degree
- 5 to 7 years project management experience
- Agile and Waterfall methodology experience
End Date: January 13, 2026
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Are You Someone Who Can
- Prevent wastage and identify process improvements to contain and reduce costs!
- Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.
- Facilitate and coordinate the end-to-end implementation of prioritised and approved projects.
- Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation.
- Develop, encourage and nurture collaborative relationships within business and/or across the FRG.
- Assess own performance through seeking timely and clear feedback and request training where appropriate.
- Develop new insights into situations and apply innovative solutions to make organisational improvements.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Compile reports that track progress and guide business to make informed decisions.
- Compile reports that track progress and guide business to make informed decisions relating to building technical equipment.
- Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
You Will Be An Ideal Candidate If You Have
- Have a BCom, B.Eng., BSc Eng., BSc Informatics, or related degree.
- 3 - 5 years as a Business Analyst
- Have experience with API design & Database design.
- Can write technical requirements.
- Are accredited with a TOGAF certification (advantageous)
- Have programming experience (advantageous)
End Date: January 13, 2026
go to method of application »
Are You Someone Who Can
- Prevent wastage and identify process improvements to contain and reduce costs!
- Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.
- Facilitate and coordinate the end-to-end implementation of prioritised and approved projects.
- Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation.
- Develop, encourage and nurture collaborative relationships within business and/or across the FRG.
- Assess own performance through seeking timely and clear feedback and request training where appropriate.
- Develop new insights into situations and apply innovative solutions to make organisational improvements.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Compile reports that track progress and guide business to make informed decisions.
- Compile reports that track progress and guide business to make informed decisions relating to building technical equipment.
- Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
You Will Be An Ideal Candidate If You Have
- Have a BCom, B.Eng., BSc Eng., BSc Informatics, or related degree.
- 3 - 5 years as a Business Analyst
- Strong analytical skills,
- Strong critical thinking
- Data analysis using tools like SQL and Excel,
- Technical skills in business intelligence (BI) tools, process modelling (BPMN), and knowledge of Agile methodologies.
End Date: January 13, 2026
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Job Description
- To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
End Date: January 15, 2026
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Job Description
- Assume full responsibility and accountability for the regional strategy and growth activities of the Channel .
- To build sustainable key relationships across all channels, product houses and segments.
- Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
- Manage internal clients and grow portfolio through making contact and generating leads.
- Maximise cross sell opportunities and strengthen client relationships.
- Track, control and influence sales activities with the specific aim to achieve previously determined Regional sales targets.
- Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
- Comply with governance in terms of legislative and audit requirements.
- Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
- Plan and execute regional campaigns successfully identify, control and escalate potential risks that may lead to increased costs.
- Manage costs or expenses within approved budget to achieve cost efficiencies.
- Collaborate closely with relevant business units and product houses as per strategy to identify revenue opportunities.
- Drive opportunities for revenue growth and cost reduction such as adoption of digital and other self-service options across client base Deliver customer experience excellence aligned to Organisational values and service standards.
- Build professional long-term relationships with customers based on trust that builds the brand.
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service.
- Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application.
- Provide customers with relevant information to keep them informed of products and service options.
- Ensure full understanding of customer needs to deliver a quality service.
- Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards.
- Communicate how customer service solution will be implemented and secures buy-in.
- Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.
- Ensure resolution of customer queries and complaints timeously and ownership of issues.
- Analyse customer feedback to help improve customer service.
- Propose ideas to improve customer service.
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
- Engage in cross-functional relationships to obtain and to provide work support.
- Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Ensure implementation of relevant policies, governance and practice standards across the business.
- Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
- Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.
- Develops an understanding of risks and risk management approaches.
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
- Educates others and makes suggestions for improvements.
- Networks and participates in specialist risk forums where required.
- Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
- Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
- Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
- Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
- Monitor customer feedback reports and align processes to maximise efficiencies.
- Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.
- Develop and implement an area operational plan in achievement of Business objectives.
- Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management.
- Manage the growth of active customer account base understand competencies and skills required for own and employee's development and performance.
- Identify development needs and select effective solutions to address own and employee development needs.
- Ensure that each employee prepares a personal development plan that is implemented and reviewed as required.
- Provide on the job coaching and guidance.
- Support and develops talent in line with local legislative requirements.
- Align current and future workforce plans to local legislative requirements and ensures people decisions positively influence the achievement of the business area transformational targets.
- Ensure decisions made enables the achievement of the Employment Equity targets.
- Foster an inclusive environment where all people can thrive and contribute towards the sustainable success of the organisation.
- Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity.
- Partner and collaborate with team members to achieve team success.
- Share information and knowledge that benefits the team.
Qualifications & Experience
- Bachelor’s degree in Marketing, Business, Economics, or related field; MBA preferred.
- 5+ years of experience in growth, digital marketing, or product marketing — ideally within financial services, fintech, or digital banking.
- Experience managing budgets and working with agencies or media partners.
- Excellent communication skills and ability to work cross-functionally.
- Familiarity with regulatory environments in banking and financial
End Date: January 17, 2026
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Are you someone who can:
- Manage complex projects in a constantly changing environment.
- Motivate and lead project teams across various levels and various phases of a project life cycle and SDLC.
- Manage conflicting priorities and time effectively to deliver results.
- Manage and maintain project documentation, identify potential risks and issues ensuring RAID logs and status dashboards are updated
- Manage stakeholder communication and reporting at all levels
- Plan the overall programme and monitor progress to ensure that milestones are being met across various projects and programmes
- Oversees multiple projects, ensuring adherence to PMO governance standards, change control processes and align with the organisation’s strategic goals.
- Oversee programme and project teams to ensure project delivery plan and assign tasks for cross-project collaboration.
- Ensure alignment between business requirements and technology solutions
- Identify and participate in activities that are appropriate for own development as lifelong learner
You will be an ideal candidate if you:
- Have Degree in Programme Management or Information technology
- Have a minimum of 5 years’ experience in managing medium to complex projects affecting several systems and teams.
- Have a minimum of 5 years’ experience in an agile and waterfall environment.
- Proficient in project management tools like Jira, Confluence etc
- Proven delivery of digital transformation, system migration, or legacy modernization projects
- Ability to work collaboratively in a team and adapt to a fast-paced environment
End Date: January 13, 2026
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Overview of the role and requirements:
- To coordinate people and processes and drive business change that delivers value through the structured implementation and delivery of projects against time, resource, budget, and scope constraints for medium to large and/or medium to highly complex BU/PH.
- The successful candidate must have prior experience as a client services or business unit director within an advertising agency
- Understanding of budget management
- Agile project management understanding
- The successful candidate will be engaging with agencies
You will be responsible for:
- Initiate and manage the planning process, clearly defining the project's scope, goals, and objectives. Develop detailed plans outlining tasks, resources, timelines, and deliverables, creating a solid foundation for project execution.
- Manage project resources (including people, procurement, systems, time and budget) from the initiation of an identified project to the end of the defined project lifecycle or process in order to deliver on project goals and objective.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Effectively implement change management practices, processes and procedures and ensure optimal understanding and acceptance thereof, including the operationalisation of the change.
- Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization.
- Manage indirect or direct teams within the context of defined processes, influence required performance parameters and act as technical coach where required.
- Implement people resource planning in line with delivery and performance objectives, on budget and in partnership with specialised areas.
- Continuously monitor actual project and process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery.
- Manage and advise on projects from beginning to end in alignment with identified organisational methods and governance guidelines.
- Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives.
- Maintain and build relationships for purposes of expectation management and project reporting.
- Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements.
- Apply the necessary discretion and judgement to diagnose symptoms, causes and effects to be able to make decisions to overcome problems and provide solutions.
- Define project success criteria and disseminate them to involved parties throughout project life cycles.
- Apply knowledge of products, techniques and related processes to manage a team's task execution on quality and time.
- Direct, control, coordinate and optimise budgeted resources (including people, procurement, systems, time and budget) to meet specific objectives and deliver agreed results in accordance with a defined project lifecycle or process.
- Identify and participate in activities that are appropriate for own development as a life-long learner
- Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
What you will need:
- 5+ years experience in a client services or business unit director role within an agency
- Scrum certification
- Project management certification
End Date: January 13, 2026
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Job Profile Summary
- We are seeking a detail-oriented and proactive Financial Administrator to provide financial administration support to our business unit. The successful candidate will maintain accurate records of all financial transactions, manage payments and invoices, and ensure compliance with agreed processes, procedures, and timelines.
Key Responsibilities
- Prepare financial reports and account reconciliation reports in line with the bank’s policies and requirements.
- Maintain financial analysis and reporting activities for the business unit.
- Reconcile monthly general ledger balances and related invoices.
- Identify and resolve invoicing issues, accounting discrepancies, and other financial-related matters.
- Prepare and adjust financial journal entries as required.
- Manage accounts payable and receivable activities.
- Ensure adherence to policies and procedures to effectively manage costs.
- Administer day-to-day financial operations within established business processes and systems.
- Contribute to a culture of service excellence by building positive relationships and providing opportunities for feedback.
- Continuously assess personal performance, seek feedback, and request training where necessary.
Qualification and Experience
- Minimum: Matric (Certificate in Finance will be an advantage).
- Experience: 1–3 years in System Accounting and Financial Operations.
- Knowledge of Oracle Fusion Payables will be an advantage.
- Strong reconciliation skills are essential.
- Stakeholder management and collaboration experience will be beneficial.
Skills and Competencies
- High attention to detail and accuracy.
- Strong analytical and problem-solving skills.
- Ability to work under pressure and meet deadlines.
- Excellent communication and interpersonal skills.
- Proficiency in financial systems and MS Office Suite.
End Date: January 13, 2026
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Role Responsibility:
- An exciting opportunity exists for an experienced Office Support Manager within FNB Points of Presence. This role is pivotal in ensuring seamless operational support across two critical areas: Legal Risk and Compliance and Customer Experience.
- The successful candidate will be responsible for planning, organizing, and coordinating tasks within the unit and will be reporting to Guy Wigg, Head of POP Legal Risk and Compliance, this position offers a unique chance to contribute to operational excellence and enhance customer experience within the Points of Presence network.
Are you someone who can:
- Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirement
- Translate Business Unit strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
- Project Management of all Banking service initiatives end-to-end
- Develop a deep understanding of the service trends in the market through researching and identifying new entrants in the relevant industries (mobile, payments, finance etc) and assess opportunities and threats from these entrants to enhance existing service model
- Enable service delivery through implementing infrastructure, systems and processes to improve service through establishing a good working relationship with the ROMs, Branches and COOs from the business units and attend the Police Forum meetings in your area to attend to emergency situations in branches
- Ensure conflict resolution and problem solving either through direct personal action or referral to alternative resources.
- Manage the customer services function according to agreed standards and ensure that high service levels are maintained
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Develop and maintain a client-centric service culture which builds meaningful and rewarding relationships, proposes innovations and enables others to provide an exceptional client experience
- Provide effective and meaningful communication with internal and external stakeholders, interested parties and beneficiaries from the onboarding to finalisation of deceased estates
- Track, control and influence service activities with the specific aim to increase service efficiencies
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
- Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities.
You will be an ideal candidate if you
Required Qualifications and Experience:
- Bachelor of Commerce preferable in Business Administration
- 4 to 5 Years operations experience
End Date: January 16, 2026
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Job Description
- To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies
End Date: January 17, 2026
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
End Date: January 17, 2026
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Are you someone who can:
- Interpret the business requirement specification and translate it into a detailed system design specification to enable the development of innovative, flexible, and efficient solutions of a business problem
- Participate in the creation of and fleshing out of business requirements
- Analyse requirements and design an appropriate technical solution with the assistance of our Architects and Developers
- Be responsible for designing databases, API contracts, API logic as well as front-end user journeys (UX screens provided) Produce logical, technical, and functional specifications from business requirements
- Collaborate and work on enhancements to existing systems and work on projects from the ground up for brand new solution implementations
You will be an ideal candidate if you:
- Have SQL knowledge – basic / intermediate
- Have Web services experience
- Have experience in Integrations (integration experience between applications)
- Have 3 years System analysis experience
- Have Programming experience
- Have JSON, XML experience
- Have SOAP UI experience (a must)
- Understand how to interpret XSD’s and swagger documents
- Can write technical requirements
- Are accredited with a TOGAF certification (advantageous)
End Date: April 1, 2026
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Job Description
- To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.
Are you someone who can:
- Get dirty with the data and create insightful views.
- Find answers to business problems using the data
- Chat to stakeholders to understand requirements better; build relationships with them
- Produce consistently high-quality outputs within agreed deadlines
- Summarise and present your insights in a manner that is easy for your stakeholders to understand
You will be an ideal candidate if you:
- Have a qualification in Mathematics, Actuarial Science, Statistics, Engineering, Computer Science or similar
- Have 1 - 3 years in a similar data scientist environment (Data Scientist I)
- Have 3 - 5 years in a similar data scientist environment (Data Scientist II)
- Have 5+ years in a similar data scientist environment (Data Scientist III)
- Have experience with predictive modelling (beneficial)
- Have experience in pricing between product houses
- Have experience with acquisitions
- Are experienced in SAS and SQL
- Have exposure to Python, PowerBI and R
End Date: April 1, 2026
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Are you someone who can:
- Write, test and debug Java applications, ensuring high performance and scalability
- Conduct peer reviews, refactor code and follow best practices to improve efficiency and maintainability
- Identify and fix software defects, performance issues and security vulnerabilities
- Keep up to date with new Java frameworks, libraries and development trends to enhance application development
- Design, implement and optimize database queries and interactions using MySQL databases
You will be an ideal candidate if you:
Have experience with the following tech stack:
- Java 11/17
- Springboot
- MySQL
- Hibernate
- Flyway \ Liquibase
- Docker
- Kubernetes
- CI/CD
- Maven
- SonarQube
- GIT
Have experience with the following tech tools:
- Atlassian stack
- Intellij
- Linux
- MS Teams
- Have 1+ years of experience as a Java developer (Band D)
- Have 3+ years of experience as a Java developer (Band C1)
- Have 5+ years of experience as a Java developer (Band C2)
- Have a qualification in Information Technology, Informatics or equivalent
End Date: April 1, 2026
Method of Application
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