Office Support Manager at FNB South Africa

Role Responsibility:

• An exciting opportunity exists for an experienced Office Support Manager within FNB Points of Presence. This role is pivotal in ensuring seamless operational support across two critical areas: Legal Risk and Compliance and Customer Experience.
• The successful candidate will be responsible for planning, organizing, and coordinating tasks within the unit and will be reporting to Guy Wigg, Head of POP Legal Risk and Compliance, this position offers a unique chance to contribute to operational excellence and enhance customer experience within the Points of Presence network.

Are you someone who can:

• Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirement
• Translate Business Unit strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Project Management of all Banking service initiatives end-to-end
• Develop a deep understanding of the service trends in the market through researching and identifying new entrants in the relevant industries (mobile, payments, finance etc) and assess opportunities and threats from these entrants to enhance existing service model
• Enable service delivery through implementing infrastructure, systems and processes to improve service through establishing a good working relationship with the ROMs, Branches and COOs from the business units and attend the Police Forum meetings in your area to attend to emergency situations in branches
• Ensure conflict resolution and problem solving either through direct personal action or referral to alternative resources.
• Manage the customer services function according to agreed standards and ensure that high service levels are maintained
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Develop and maintain a client-centric service culture which builds meaningful and rewarding relationships, proposes innovations and enables others to provide an exceptional client experience
• Provide effective and meaningful communication with internal and external stakeholders, interested parties and beneficiaries from the onboarding to finalisation of deceased estates
• Track, control and influence service activities with the specific aim to increase service efficiencies
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
• Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities.

You will be an ideal candidate if you

Required Qualifications and Experience:

• Bachelor of Commerce preferable in Business Administration
• 4 to 5 Years operations experience

End Date: January 16, 2026