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  • Posted: Feb 17, 2026
    Deadline: Not specified
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  • EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience...
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    Medical Insurance Application Specialist

    Job Description

    • Receive inbound calls from policyholders in a contact center environment.
    • Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments.
    • Accurately interpret and verify billing transactions.
    • Respond to simple as well as complex billing inquiries from policyholders.
    • Provide policyholders with technical support on the client systems.
    • Follow up with policyholders on outstanding items in a timely manner.
    • Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program.
    • Perform other duties as needed.

    Qualifications

    • Prior experience in insurance enrollment, healthcare administration, or patient services preferred.
    • Strong communication, problem-solving, and organizational skills.
    • Compassionate and patient-focused approach with attention to detail.

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    Executive

    Job Description

    • Answers questions to providers related to Benefit Plans, Claims and related topics
    • To communicate effectively for additional information as needed by providers
    • Perform accurate data entry
    • Perform eligibility and benefit verification
    • Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication

    Responsibilities

    • Answers questions to providers related to Benefit Plans, Claims and related topics
    • To communicate effectively for additional information as needed by providers
    • Perform accurate data entry
    • Perform eligibility and benefit verification
    • Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication

    Qualifications

    • Good computer navigation skills
    • Typing speed of 30 Words per Minute with 95% Accuracy 
    • Well versed with basic functions of Microsoft Office (Word, Excel, PowerPoint, Outlook)
    • Ability to work and collaborate effectively with internal customer
    • Preferred knowledge of medical terminology
    • Preferred ability to make sound decisions under the direction of Supervisor
    • Preferred ability to analyze and resolve problems with minimal supervision
    • Ability to navigate multiple systems and applications 
    • Ability to produce high quality outcomes in a highly productive environment.
    • Ability to make sound judgments based on available information.
    • Excellent written and oral communication skills 
    • Strong critical thinking skills and attention to detail
    • Experience in using email and Web-enabled applications

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    Senior Executive - WFM

    Job Description

    • Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. Create and manage reports for internal and external customers.

    Responsibilities

    • Efficiently monitor and manage intra-day staffing, service level and line adherence 
    • Provide timely, accurate reports on intra-day performance. 
    • Monitor and drive schedule adherence. 
    • Communicate effectively with internal and external customers. 
    • Perform other duties and assignments as directed. Efficiently monitor and manage intra-day staffing, service level and line adherence 
    • Provide timely, accurate reports on intra-day performance. 
    • Monitor and drive schedule adherence. 
    • Communicate effectively with internal and external customers. 
    • Perform other duties and assignments as directed.

    Qualifications

    Selection/Eligibility Criteria 

    • This role is open to Band A1 & Band A2 employees across the business. 
    • Minimum 12 months experience in process knowledge.
    • No NCNS
    • No live warnings
    • Has no pending DE’s
    • Should have an appraisal rating of 3.5
    • Should have a minimum of 12 months tenure in your current role at EXL
    • Should not be placed on performance review (PIP)
    • Candidates should not have appeared on the integrity list in the last 3 months
    • Feedback from your Manager should be excellent in regard to your Behavior, Attendance, Adherence as well as Attitude
    • Please note that you will need to pass the mandatory recruitment CEF assessment, as well as the mandatory background checks.

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    Digital Workplace - Senior Operations Manager-Technology

    Job Description

    Key Responsibilities:

    • Client Portfolio Management: Take end-to-end ownership of key accounts from an IT operations perspective.
    • IT Service Management & Delivery: Lead operational reviews on SLA adherence and ongoing projects with clients and internal stakeholders. Participate in service operations reviews and new business growth discussions.
    • Business Value Creation: Identify, implement, and review service improvement initiatives. Drive productivity improvements and manage operational costs effectively.
    • Compliance & Information Security: Ensure operational compliance in client processes. Collaborate with Internal Audit teams to meet compliance requirements.
    • Client Liaison: Understand delivery requirements and communicate expectations effectively to internal teams.
    • Incident Management: Maintain a major incidents database, capturing client process downtimes and application issues for future reference.
    • Operational Oversight: Conduct floor visits, manage assets, and ensure service delivery standards across offices.
    • Project Management: Manage new implementations, transitions, and projects, including Greenfield site/building setups.
    • Global Collaboration: Interact with teams across India, the Philippines, and the US, working with SMEs to ensure seamless operations.

    Responsibilities

    Key Responsibilities:

    • Client Portfolio Management: Take end-to-end ownership of key accounts from an IT operations perspective.
    • IT Service Management & Delivery: Lead operational reviews on SLA adherence and ongoing projects with clients and internal stakeholders. Participate in service operations reviews and new business growth discussions.
    • Business Value Creation: Identify, implement, and review service improvement initiatives. Drive productivity improvements and manage operational costs effectively.
    • Compliance & Information Security: Ensure operational compliance in client processes. Collaborate with Internal Audit teams to meet compliance requirements.
    • Client Liaison: Understand delivery requirements and communicate expectations effectively to internal teams.
    • Incident Management: Maintain a major incidents database, capturing client process downtimes and application issues for future reference.
    • Operational Oversight: Conduct floor visits, manage assets, and ensure service delivery standards across offices.
    • Project Management: Manage new implementations, transitions, and projects, including Greenfield site/building setups.
    • Global Collaboration: Interact with teams across India, the Philippines, and the US, working with SMEs to ensure seamless operations.

    Qualifications

    Qualifications:

    • Graduate or higher; Master’s degree is a plus.
    • 12–14 years of relevant industry experience, including large-scale operations management.
    • Proven ability to take end-to-end ownership of technology operations, assets, and service delivery.

    Required Skills & Experience:

    • Strong technical knowledge of Networking, Systems, Voice, and business applications.
    • Industry-recognized certifications (e.g., ITIL/ITSM) are advantageous.
    • Familiarity with project management methodologies.
    • Excellent communication skills, capable of engaging stakeholders at all levels.
    • Understanding of enterprise business processes, IT operations, and IT processes.
    • Proficient in MS Office, MS Project, and Visio.
    • Experience managing large-scale operations (5,000–10,000 end users).
    • Experience with new implementations, transitions, and Greenfield setups preferred.

    Method of Application

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