Senior Executive - WFM at EXL South Africa

Job Description

• Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. Create and manage reports for internal and external customers.

Responsibilities

• Efficiently monitor and manage intra-day staffing, service level and line adherence 
• Provide timely, accurate reports on intra-day performance. 
• Monitor and drive schedule adherence. 
• Communicate effectively with internal and external customers. 
• Perform other duties and assignments as directed. Efficiently monitor and manage intra-day staffing, service level and line adherence 
• Provide timely, accurate reports on intra-day performance. 
• Monitor and drive schedule adherence. 
• Communicate effectively with internal and external customers. 
• Perform other duties and assignments as directed.

Qualifications

Selection/Eligibility Criteria 

• This role is open to Band A1 & Band A2 employees across the business. 
• Minimum 12 months experience in process knowledge.
• No NCNS
• No live warnings
• Has no pending DE’s
• Should have an appraisal rating of 3.5
• Should have a minimum of 12 months tenure in your current role at EXL
• Should not be placed on performance review (PIP)
• Candidates should not have appeared on the integrity list in the last 3 months
• Feedback from your Manager should be excellent in regard to your Behavior, Attendance, Adherence as well as Attitude
• Please note that you will need to pass the mandatory recruitment CEF assessment, as well as the mandatory background checks.