Jobs at Signature Cosmetics

Job Description
Responsibilities 

• Promote a high-performance culture though the effective leadership and management of designated store teams.
• Monitor sales for designated stores on a daily, weekly, and monthly basis and ensure action plans are in place to deliver required results.
• Ensure store specific action plans are in place for all underperforming stores.
• Discuss performing and non-performing stores with the Area Manager monthly and provide feedback on the achievement of action plans to deliver to requirements, including but not limited to stock management, slow moving products promotions, sales targets, Loyalty Card Programme, operational standards, shrinkage results and stock loss action plans, staffing and staff morale.
• Conduct performance meetings with underperforming store teams, ensure clear action plans are in place, monitor and review the achievement of the action plan.
• Ensure all monthly promotions are implemented in designated stores, according to required standards and each store provides the relevant evidence of implementation.
• Assist Area Manager with the preparation and presentation of quarterly reviews to the Managing Director and National Operations & Sales Manager, including relevant analysis and clear action plans to deliver to key performance requirements.
• Ensure effective utilization of reports to support sound problem solving and decision making.
• Effectively utilize relevant reporting to provide input to required stock levels and volumes to support sales budgets, e.g., Top selling lines, Slow moving product line items, Out of Stock line items, stock re-ordering levels.
• Prepare for, co-ordinate and obtain input for the content to be shared at Cycle meetings, ensuring that topics covered add value, address area specific relevant matters, enhance continual sales growth and the development of employees.
• Ensure that visual merchandising standards and disciplines are consistently implemented and maintained to the required business standard to create a beautiful store experience.
• Provide feedback on the effectiveness of visual merchandising that encourage link selling and support the effective implementation of promoted products.
• Ensure stores maintain presentation standards and disciplines which include merchandising of windows, shop fronts, gondola ends, and countertops.
• Share best practice learnings with other teams and across areas.
• Ensure that the store teams maintain focus on all key business indicators including but not limited to customer service excellence; Moments of Truth, Loyalty Card Programme, promotions, Link Selling, Make overs, stock management, Store standards and disciplines though the effective utilization of reporting, and ongoing feedback.
• Draft and submit a Monthly store visitation plan and provide updates on any changes to the agreed plan.
• Conduct monthly store visits and discuss including but not limited to sales performance against targets, store standards, store disciplines, compliance with policies and procedures, utilization of the Model Store files, notice board standards, stock management and the used of stock reports to manage Top 200 Items.
• Complete the Operations checklist and Banking audits monthly and provide feedback to the store management including updating the Store Visitation book with the relevant feedback, action plans and instructions.
• Ensure that the fully completed Operational Checklist is forwarded to the Area Manager monthly.
• Follow up, address, and rectify the out of line areas recorded on the Risk audits and previous store visits.
• Identify prime locations for stores in existing malls and shopping centers and discuss opportunities with Area Manager.
• Keep up to date with new mall and shopping center developments and notify the Area Manager of possible sites for new stores.
• Ensure the successful planning, co-ordination and launching of new stores, revamps and relocations and ensure the relevant checklists are completed.
• Effectively manage all people processes including but not limited to employee relations, performance management, learning and development processes, recognition schemes and annual leave planning.
• Effectively and timeously manage monthly payroll processes including the preparation and submission of the Staff Movement report and all relevant supporting documentation.
• Ensure effective staffing schedules are in place in all stores including staffing over peak seasons, stock takes, training schedules and annual leave.
• Liaise with the Human Resources and Recruitment Department to identify appropriate. methods to recruit suitable candidates for relevant positions within agreed timelines.
• Ensure that the correct recruitment processes are followed to enable optimal operations and store structures.
• Ensure all employees are inducted utilizing the official company induction process and documentation.
• Ensure all staff understand their role and responsibilities and receive the relevant training including Point of Sale systems and procedures, Product Knowledge (new and existing products), Merchandising in store, Customer service, selling skills including makeovers, Health and Safety awareness and Shrinkage prevention.
• Ensure action plans are in place to effectively manage known and unknown causes of shrinkage including but not limited to stock rotation, ordering, write offs, damages and tester usage.
• Assist and support the Area Manager to deliver business requirements.

Requirements 

• Grade 12 or related qualification is required
• A qualification in retail management, sales management, business management or related qualification is an advantage is required
• A valid driver’s license.
• A minimum of three years’ experience in a similar role or managerial position in a flag ship store, within the fashion/retail environment is required.
• Experience in Fragrances and Cosmetics would be beneficial.
• A minimum of three years’ experience managing and motivating store teams
• Utilizing reporting to effectively manage delivery to key store targets.
   

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Job Description

• Develop a marketing strategy that increases brand awareness and enhances brand equity and lifetime value of customers across all channels.
• Manage in-store activations, as well as in-store digital and print campaigns
• Ensure that stores are trained to effectively implement visual merchandising standards
• Assist with the migration from print advertising media in stores to predominantly digital in-store advertising and centralised content management.
• Define and execute strategy for omnichannel marketing, including the loyalty program, customer engagement strategy, E-store and Click and Collect.
• Ensure a customer relationship management system is identified, implemented, and effectively utilised to manage customer relationship marketing platforms and customer care
• Define the similarities and differences of product and brand strategies in retail outlets compared to online
• Manage all social media initiatives and content production
• Collaborate with marketing agencies to achieve the marketing strategy and identified KPI’s
• Partner effectively with all internal and external stakeholders to ensure all digital campaign activities are properly identified, communicated, planned, executed, and measured.
• Manage use of influencers and eventing to enhance brand awareness
• Market and manage special events
• Grow and develop an inhouse marketing team
• Identify opportunities for and provide input into corporate communication and corporate branding including but not limited to the intranet, official website, Corporate Social Investment
• Work collaboratively with Autograph to improve the standards of existing Signature products and increase the product range as and when a need is identified
• Effectively manage outsourced and contracted services
• Manage budgets and measure ROI’s across platforms

Requirements 

• Grade 12 required
• Marketing degree, or related qualification is a requirement
• Driver’s license
• Between 4 – 7 years marketing experience in a medium sized company including the management of an insourced and outsourced marketing team
• Minimum of 4 years working experience with Omni Channel, Digital, and Retail Marketing
• Demonstrable experience of developing and executing a Marketing, Consumer Brand and Customer Engagement Strategy
• Minimum of 3 years’ experience within the consulting, Digital Agency and consumer products industry is preferred