Jobs at South African Airways (SAA)

Job Purpose    

• The role encompasses three primary functions: Interlines and SPAs, Ancillaries, and Fare Filling and Distribution. Its purpose is to foster, maintain, and enhance relationships with airline partners by establishing interline agreements and developing the ancillary products. Additionally, the role involves overseeing fare filling and distribution to ensure accurate and timely delivery of fare information to the public.
• Key responsibilities include building, managing, and sustaining effective relationships with partner airlines worldwide. It involves creating strategies and defining clear processes for ancillary and fare distribution divisions. The role also includes supporting the Alliances team by negotiating, finalizing, and implementing agreements and practices that enable competitive pricing across relevant markets.
• Ultimately, the goal is to maximize revenue from interline channels and ancillary products. This is achieved through effective ancillary pricing, precise fare distribution, and strong partnerships with interline partners, thereby expanding the airline’s network reach and market presence.

Principal Accountabilities    

• Identify and conclude effective and profitable prorate and interline agreements with airlines to access incremental traffic opportunities
• Implement strategies, plans, actions, methodology and tactics to capture such traffic
• Assist the Alliances team in delivering alliances revenue performance to achieve the Airline’s strategic objectives from partnerships
• Consider the effectiveness of interline and prorate revenue plans and strategies and recommend appropriate corrective actions to optimize the Airline’s revenue generation from Alliances and interline partnerships for presentation to superior and relevant stakeholders
• Manage budget in area of responsibility and contribute to department budget management
• Develop new ancillary products and revenue
• Manage key ancillary revenue partnership accounts
• Monitor every ancillary revenue stream on a monthly basis, and ensure performance exceeds the ancillary budget.
• Present monthly benchmark report on competition ancillary service offers and fee levels
• Develop, maintain value-generating relationships with interline, affiliate and strategic partners for revenue and for accessing incremental revenue sources
• Implement prorate agreements, interline agreements, and competitive fare products, conditions and rules in line with the Airline’s Inventory Optimization strategy
• Identify profitable opportunities for expansion or revenue improvement for the Airline regarding interline pricing and airlines with whom it should develop relationships
• Monitor for variances between the Airline’s competitive positioning and the interline strategies and plans and recommend corrective action as required
• Deliver fares to market in an efficient, accurate and timely manner
• Analyse existing agreements and identify revenue improvement opportunities

Qualifications & Experience    

• Bachelor’s degree in Business Development or related field at NQF level 7 with 5 – 7 years experience in a Ancillary and Interline field OR 7 – 10 years’ experience in Ancillary and interline field of which 5 years at management level
• Applicable IATA qualification will be advantage
• Demonstrated experience in Fare construction principles
• Experience in reading and interpreting airline tickets will be an advantage
• Experience in the ancillary environment

Knowledge and Skills    

• Demonstrate experience and expert knowledge/skills of airline prorate agreements as well as demonstrate efficiency in analytic and problem solving techniques
• Knowledge of the markets within which the airline operates
• Thorough knowledge of Multilateral Prorate Agreement and its effect on airline revenue
• Filing of Chart 2 SPA booking classes in ATPCO and to ensure SPA partners filed their booking classes of the agreed SPA
• Commercial acumen
• Financial acumen
• Negotiation skills
• Project management
• Data analysis

Attributes    

• Leads with purpose
• Manages team performance
• Manages transformation and change initiatives
• Drives innovation
• Sells/translates the vision
• Leverages team diversity
• Role models behaviours and values

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Job Purpose    

• The role is responsible for the development and implementation of the Airline’s reward philosophy and total reward programs, as well as manage the effective and efficient implementation of employees’ rewards, incentives and remuneration administration in order to improve performance, engagement and the retention of the Airline’s employees. Additionally, the incumbent will be responsible for managing the outsourced International and Regional and Expatriate payrolls. Further to this, the role will develop a fair, equitable and competitive compensation and benefits package aligned to the Airline’s strategy and business objectives while catering for various geographies. 
• The role will be responsible for providing a professional service to Corporate SAA, International Stations and Expatriate Staff based abroad. The incumbent of the role is responsible for developing remuneration and benefit structures for locally employed and expatriate personnel abroad, control of the local pension funds, undertaking research of local markets and economies for local and expatriate employees, analysis of market information, formulation of mandates and interpretation of tax legislation that supports the attainment of business objectives. 

Principal Accountabilities    

• Deliver on ExCo/RemCo Submissions and presentations 
• Engage in trend analysis, benchmarking, research, best practice to support optimisation of Reward and Recognition  
• Manages remuneration related projects from design to completion stages, in accordance with the project plan 
• Maintains and updates project documentation and ensures compliance thereto 
• Develop, review and revise remuneration and benefit structures  
• Develop structuring guidelines for managerial packages in line with company policy and legislation 
• Manage annual review of local employees’ salaries 
• Ensure the provision of medical plans for local employees   
• Develop, update and maintain policy manuals, conditions of employment, HR policies by monitoring the markets on a regular basis and by calling for labour law amendments
• Calculate and recommend retrenchment packages, as and when required for approval by ExCo
• Consult with lawyers and government on conditions of employment 
• Review, recommend and implement expat pay curve on an annual basis  
• Calculate expatriate packages as and when required as per policy
• Monitor markets for changes to Pension Fund Acts and recommend changes  
• Analyse annual pension fund reports and submit recommendations for approval 
• Provide guidance, advice and counselling to HR Managers, officers and admin staff at the various international stations on the implementation of HR policies and practices in their contexts
• Audit and sign-off employee service records and leave records to ensure that it is accurate and complies with HR standards  
• Participate in Airline Personnel Directors Conference and Employment Conditions Abroad forums and surveys
• Manage International HR query response and resolution times against Service Level Agreements and Performance Metrics
• Verify and approve international employee information changes in line with labour law / policy of the specific country
• Ensure accurate and timely processing of international payrolls per country including review and approval of payroll dummy run, timesheet and leave captures, leave pay-outs, extension of leave, payments, etc.
• Conducts various salary surveys including executive levels (general and niche surveys)
• Conduct salary surveys per country and international workforce types (expatriate, third country, national, etc.) including variance for pay curves
• Participate in international company and club surveys for benchmarking purposes and analyse and make recommendations to management on proposed changes
• Communicate and provide advice on remuneration frameworks and survey results including APDC website updates
• Ensures mandate for annual salary increases are complied with on SAP Human Capital Management via Compensation Management for roll out to the Payroll Module 
• Prepare and distribute salary adjustment and notch increases and monitor returns for country managers

Qualifications & Experience    

• A Bachelor’s degree in Human Resources or related field at NQF level 7  
• Formal training and experience in SAP payroll 
• At least 3 – 5  years’ experience in a Remuneration and Benefits related role in a global context 
• Experience in Human Resources with focus on statutory labour and taxation legislation, employee benefits, service conditions, job evaluations, HR information systems and salary surveys 
• Experience in International and Expatriate Human Resources management will be an advantage 
• Experience in International Labour and Pension Fund Legislation  
• SARA – GRP qualification  
• Experience in Business Intelligence and Data Analytics 
• Experience in undertaking research and preparing submissions at RemCo, Board and Shareholder level 
• Proficient in Excel and PowerPoint at an advanced level 

Knowledge and Skills    

• Knowledge of HR systems, especially SAP, financial systems, Employee Relations and taxation legislation  
• Functional knowledge of all Remuneration and Benefit best practices 
• Knowledge in surveys and benchmarking  
• Compensation management 
• Pension fund administration 
• Payroll administration 
• Project management
• Verbal and written communication
• Persuading and Influencing skills
• Good Interpersonal skills
• Stakeholder management (including top management)
• Strong analytical skills
• Customer service skills
• Administrative skills
• Strong business acumen
• Financial and budgeting skills
• Problem solving
• Planning and organising skills
• Coaching and counselling skills
• Comfort around high level management
• Strong research skills
• Project management skills
• Strong numerical skills
• Computer literacy (proficient in MS Office)
• Attention to detail
• Teamwork and collaboration
• Ability to multi-task 

Attributes    

• Engages in crucial conversations 
• Manages projects 
• Facilitates change and innovation 
• Implements and aligns to vision  
• Delivers value 
• Values team diversity 
• Role models behaviours and values 
• Results orientated 
• Meticulous 
• High ethics and integrity 
• Resilient 

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Job Purpose    
The Duty Controller role is responsible for managing the SAA aircraft and crew operations worldwide. The incumbent will be responsible for maintaining SAA’s schedule integrity by minimizing the impact of irregular operations on the airline and its customers.  

• The role is responsible for the achievement of consistent, safe and economical on-time aircraft operations globally through negotiations with SAA business units, service providers, outstations and other airlines. The incumbent may also be expected to perform short term schedule maintenance for aircraft and crew as well as Slot Management and Coordination. 
• Lastly, as part of the Operations team, the role will be required to support the optimization of the safe operational function whilst ensuring all passengers are catered for and promote on time performance. 

Principal Accountabilities    

• Manage and optimise resources on a shift basis to ensure all shifts are covered (including weekends and extended holiday periods which fall outside normal office hours) by competent incumbents as well as generating shift reports
• Ensure that all staff have correctly signed in/off at the beginning and end of the shift 
• Conduct time and motion studies to root out causes for delays as well as enhance the on-time performance
• Ensure provision of tactical support to crew in-flight, enhancing current safety levels 
• Act as advisors within the 21-day window of aircraft utilization to supplement the SAA capacity in case of IROPS or peak demand focusing on payload capability, range, seat capacity and configuration 
• Ensure clear and correct information is communicated to all departments & stakeholders timeously 
• Drafting Reports on any major/possible IROPS and escalate to responsible position holder
• Manage and co-coordinate efforts of all department for minimizing the adverse impact of irregular operations 
• Management of Crew Operations Worldwide ensuring that they operate within the required legislation
• Decisions to be based on reducing costs attributable to IROPS while maintaining Safe and legal operations 
• Manage, coordinate and lead operations and communications, flight dispatcher, departure control, ramp activity, crew movement Controller, and other internal subordinate personnel output 
• Evaluate all aspects of operational problems and irregularities and communicate them to the relevant department. If needed, determine and put into effect optimum solutions
• Initiation of emergency response in accordance with SAA alarm notification procedures 
• Liaise with foreign operators, airport regulatory authorities and third-party service providers 
• Ensure legal compliance to all the regulatory and industrial authorities 
• The main planning concept entails pro-active planning in such a way that problem areas can be identified to avoid an IROPS (Irregular Operations) situation 
• Ensure that restrictions enforced by NOTAMS are still current. If restrictions still apply, make alternate routing/departing/arriving procedures 
• Facilitate logistical service supply to minimize delays 
• Monitor flight movement, update and amend ramp schedule
• Maintenance of published operational schedule in PegaSys (Day+21) 
• Monitor operational schedule daily for deviations from published schedule
• When problems arise within the republic, Africa or International obtain input and exact problem and then plan to restore the schedule as soon as possible 
• Analyze impact of schedule change and investigate most cost-effective solutions
• Ensure expeditious recovery of the operational schedule by the continuous monitoring and analysis of schedule disruptions within the operational period
• Facilitation of Ad-hoc requests ensuring minimum discomfort to the passenger whilst maximizing revenue earning potential
• Facilitation of a joint decision-making process with various departments in the operational environment ensuring minimum discomfort to the passenger whilst maximizing revenue earning potential by applying the following operational schedule recovery techniques: supplementary flights, re-routes, aircraft type changes, time changes, configuration changes, flight cancellations, flight combinations 
• Ensure copies of flight follow for the next day are printed and distributed accordingly 
• Slot co-ordination and negotiation of lost slots with ATNS 
• Request and arrange slots over flight clearance for additional/supplementary flights 
• Negotiate and monitor parking bays allocation with ACSA and communicate bay changes to all the relevant departments and update MCS  
• Establish serviceability status of aircraft for the specific planned period 
• Monitor equipment performance and ensure proper maintenance and/or replacement of defective equipment 
• Planning the annual maintenance schedule to ensure all communications equipment is not taken off the air simultaneously 
• Solve communications systems failure for both station and communication office 

Qualifications & Experience    

• Grade 12 (Matric) with pass in mathematics at NQF level 4 
• Bachelor’s degree from a recognised tertiary institution at NQF level 7 and/ or 5 – 7 years’ practical experience in the Operations Control Centre environment, of which 5 years is at management level  
• ICAO Dispatcher, Dangerous Goods (Cat 10), Aircraft Weight and Balance, Amadeus CM and FM, Passenger Handling and General Aircraft Training 
• Knowledge of aircraft scheduling is essential 

Knowledge and Skills    

• Understanding of SAA operations, destinations and that of its service suppliers, pertaining to on-time performance
• Advanced Delay Management processes 
• Advanced knowledge of PegaSys MCS 
• Knowledge of SAA fleet configuration, payload capacity (cargo and passengers) and flying times 
• Knowledge of IATA and ICAO codes 
• Knowledge of SAA/IATA delay code system
• Reservations system and departure control 
• Telex, Sitatex, SATCOM and ACARS Slot Management (ACSA, ATNS)  
• ICAO/ IATA basic formats, regulations and recommendations 
• Good understand of Precision Time Schedule
• Written and verbal communication skills (advanced English proficiency) 
• Numeric skills 
• Computer skills (MS Excel, Word, PowerPoint, Outlook) 
• Listening skills 
• Information gathering and validation skills 

Attributes    

• Leads with purpose 
• Manages team performance 
• Manages transformation and change initiatives 
• Drives innovation 
• Sells/ translates the vision 
• Leverages team diversity 
• Role models behaviours and values 

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Job Purpose    

• The role is responsible for analysing and optimising the airline’s route network, codeshare agreements, and interline partnerships to maximise revenue and profitability. This role involves conducting in-depth market research, financial modelling, and performance analysis to drive strategic decision-making and operational efficiency. The incumbent will be the custodian of the reporting ecosystem and processes supporting the effective management of the airline route network and codeshare partnership.

Principal Accountabilities    

• Route Profitability: Conduct regular profitability analysis of the route network and airline partnerships to identify cost inefficiencies and revenue gaps and provide actionable recommendations to enhance business performance
• Forecasting and Advisory: Lead in-depth analysis during route and codeshare development, focusing on connectivity, route contribution and strategic alignment to support network expansion and profitability goals
• Reporting: Continuously evaluate and enhance profitability reporting frameworks for the route network and partnerships to maximise revenue generation and profitability
• Reporting Tools: Develop and implement advanced revenue and profitability reporting tools for the network and airline partnerships to enable data driven decision making
• Operating Costs: Conduct detailed operating cost analysis to identify the behaviour of key cost drivers and uncover opportunities for profit improvement, and the development of effective cost monitoring practices
• Collaboration: Work closely with Finance and Data Analytics teams to refine and optimise business processes related to route network and airline partnerships profitability
• Collaboration: Work in partnership with Network Planning and Alliances to identify and implement optimisation opportunities that enhance the efficiency and profitability of the airline
• Financial Modelling: Conduct scenario analysis and financial modelling to evaluate impact of new route, codeshares and schedule changes on the bottom line of the airline
• Performance Benchmarking: Establish performance benchmarks for route profitability and partnership effectiveness, regularly assessing performance against these standards
• Stakeholder Communication: Prepare and present insights, reports, and recommendations to senior management and other stakeholders, ensuring alignment on profitability strategies and initiatives
• Review the effectiveness of commercial strategies and recommend best practice options for improvement
• Lives and role models the Airline’s Values

Qualifications & Experience    

• Bachelor’s degree in Accounting, Financial Management or related field at NQF level 7
• At least 3 – 5 years’ experience in driving profitability and cost analysis
• Experience in delivering analysis to a high standard and working to deadlines in a fast paced, dynamic environment

Knowledge and Skills    

• Knowledge of Financial Modelling and Forecasting
• Knowledge of Variance Analysis
• Cost Management
• Data Analytics Tools
• Excellent communication skills
• Advanced Microsoft Excel
• Report writing skills
• Presentation skills
• Problem solving
• Analytical
• Decision making

Attributes    

• Curiosity and innovative
• Critical thinking
• Attention to detail
• Collaboration
• Flexibility and adaptability
• Drives results
• Deadline driven
• Organisational awareness
• Ethics and integrity
• Resilience
• Strategic vision

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Job Purpose    

• South African Airways (SAA) wants you to join the SAA family as a First Officer.
• As a First Officer, you will be expected to take all measures required for the safety of the flight, whether on the ground, or inflight, and be expected to perform the duties of a pilot for South African Airways as either a Second-In-Command Pilot (P2) or Cruise Relief Pilot (P3).

Principal Accountabilities    
Documentation Requirements:

• Matric results transcript
• Aviation training records
• A summary of all the types of aircraft flown and the number of hours flown in each type
• Certified copies of the following: Matric Certificate; South African Identity Document / Passport, Academic transcripts; Last 3 pages of Pilot logbook; Pilot Logbook Summary, Pilot License; Class 1 Medical Certificate
• CV
• Preference will be given to female pilot applicants in accordance with SAA’s Pilot Employment Equity Plan.
• Candidates will be expected to undergo pre-employment assessments which includes checks i.e. criminal, credit, reference, authentication of qualifications etc., simulator / written and psychometric tests.

Qualifications & Experience    

• Matric Certificate / Grade 12 results / N3 or relevant tertiary qualifications (SAQA accredited)
• Compulsory subjects: Mathematics or Statistics 101 and English (D symbol on higher grade or C symbol on standard grade) coupled with one of the following: Physical Science or Computer Science (D symbol on higher grade or C symbol on standard grade)
• Valid South African Airline Transport Pilot’s License, or a Commercial Pilot License having completed all the ground subjects for the ATPL (previously known as a Frozen ATPL).  A valid ATPL License must be obtained within 4 years from date of employment with SAA with a multi engine instrument rating
• Valid Class 1 medical
• A minimum of 1,500 flying hours which includes 200 hours on multi-engine aircraft
• Be a South African citizen with a valid Passport

Knowledge and Skills    

• Must have expertise in the application of safety standards and safe operating practices
• Detailed knowledge and understanding of national and international aviation regulations such as CAA, ICAO, IATA, FAA, and EASA
• Demonstrate a firm understanding of international travel, international customs and practices etc.
• Knowledge of all legal regulations for the piloting/aviation profession in the South African and international regulatory environment
• Business communication skills (verbal and written)

Attributes    

• Emotional intelligence
• Ability to inspire commitment
• Able to deal with complex operational issues inherent in a fast moving environment
• Ability to work under pressure (organisational resilience with change management focus)
• Ability to pay attention to detail (meticulous)
• Ability to collaborate proactively and maintain working relationships across professional and operational boundaries
• Results driven
• Ability to develop self and others
• Judgement and decision making ability