Jobs at The Prestige Cosmetics Group

KEY RESPONSIBILITIES

MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY

• Achieve monthly and annual sales targets
• Assist in setting up and driving sales at events/launches/retailer activities
• Provide feedback on sales/customer related issues or concerns timeously

BRAND MANAGEMENT

• Monitor competitor activity, stay up to date with current industry trends
• Ensure that hygiene and safety standards are maintained according to retailer requirements at all times
• Adhere to and maintain brand standards at all times

STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS

• Ensure that stock is merchandised according to merchandising guidelines
• Report out of stocks to line manager daily to drive sales and maintain an exceptional client experience
• Stock administration, stockloss prevention, stock level control and management
• Implementation and adherence to operating procedures and policies at all times
• Asset control and security
• Point of sale

CUSTOMER EXPERIENCE

• Provide an exceptional and consistent client experience to all clients
• Uphold and reinforce the Client journey and experience standards
• Build relationships, loyalty and inspire confidence in clients by providing fragrance recommendations
• Use expert knowledge and skills when demonstrating fragrances to clients
• Share fragrance tips, expert knowledge, current trends and provide customers with a personalised, educational experience
• Drive increased customer data base (attraction of NEW customers)

TEAMWORK

• Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable
• Support and assist new team members with onboarding and orientation
• Ensure that exceptional; consistent standards are maintained
• Live the company values; conduct oneself with integrity at all times

ADMINISTRATION

• Daily tracking sheets/reports completed and submitted as required
• Implementation of CRM processes
• Retail reports and updates as required

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• At least 3 years cosmetics/fragrance experience within a retail environment
• Must be able to demonstrate retail knowledge and current industry trends
• Must be a team player, an active learner and problem-solver
• Must be willing to work weekends and shifts as required
• Must have own transport

go to method of application »

KEY RESPONSIBILITIES

Team leader:  The Store Assistant Manager guides their team towards achieving results and developing individual talents.

• Alongside the Boutique Manager they will creates an environment rich with ethics, integrity, and diversity, which leads to positive team collaboration
• Partners with Boutique Manager to proactively identify, address and manage any employee relations issues in accordance with the local Chanel policies and procedures and shares feedback on performance
• Help facilitates frequent team and individual communication in order to ensure collective knowledge to all members of the boutique staff
• Shares the brand vision and the boutique challenges, gives meaning and empowerment to the team while holding them accountable
• Boutique Administration
• Standard Operating Procedure on the Job Training implementation 

Administration/Reporting

• Review and analyse all category sales
• Review all stock reports that are submitted monthly and ensure actions are taken to address identified
• Update respective reports monthly (Sales consultant Performance / New Launch feedback / Event feedback / analysis and sales).
• Provide feedback and reporting on business performance in terms of customers, competitor activities, product acceptance, and distribution and target sectors.
• Provide feedback on any information relating in to development within the V&A catchment area.

Business developer:  The Store Assistant Manager embodies an entrepreneurial spirit.

• Works in harmony with the Boutique Manager to drive growth by achieving retail and CRM targets and acts pro-actively to recruit, retain and grow client return rate
• Develops business initiatives in line with the brand vision and strategy
• In the absence of a manager take responsibility for staff schedules, including day-to-day operational zoning to ensure floor coverage and optimal client service
• Supports the Boutique Manager in communicating retail and collateral stock needs to all necessary parties
• Takes accountability alongside the Manager for the responsibility for all loss prevention activities, such as in-store security and inventory management
• Has a solid understanding of the business environment
• Works with Manager to provide feedback and reporting to line manager in order to influence strategies and recommendations

Experience creator:  The Store Assistant Manager creates conditions for a consistent and memorable experience.

• Leads by example on the selling floor by creating tailor-made client experiences, personalized for each visit and each client, using the CHANEL experience ritual and building long-lasting relationships
• Considers the omni-channel journey as a whole and helps the team embrace digital shopping trends
• Co-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story at the point of sale
• Facilitates the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
• Ensures team has tools/training to provide a Chanel client experience
• Provides flexibility to allow the BA to create their own experience
• Ensures visual merchandising guidelines are adhered to throughout the boutique and guarantees that the boutique remains clean, tidy and welcoming always

CHANEL ambassador:   The Store Assistant Manager embodies the values of the brand.

• CHANEL Insider: has a solid knowledge of the Brand, its heritage and know-how, and shares it with clients as well as the team
• Implements all training received, is curious to learn more in order to nourish a global and beauty culture, being pro-active in self-learning
• Always implements and ensures respect of the uniform and grooming guidelines

Store operations: The Store Assistant Manager delivers strong operational excellence with support of their manager

• Supports the Manager in all areas of boutique operations, ensuring compliance across all areas and implementing clear and transparent procedures. Ensure the smooth running of all boutiques at all times, including responsibility for day-to-day operations such as boutique opening/closing, security and cleaning.
• Stock Management
• Responsible for the stock, tester and sample inventory of each boutique, keeping stocks of each to a minimum to ensure quick turnover.
• Support the Manager in ensure that the stock levels meet the needs of the business, managing planned seasonal increases in good time.
• Work with the Manager to increase stock accuracy in (stock audits), working to minimize stock loss at all times.
• Ensure meticulous stock handling and storage procedures are established and followed in each boutique.
• New line ordering and set up as required, ensuring that quantities ordered are realistic and reflect the needs of the business.
• Till and Cash Handling Procedures
• Ensure all team members are fully trained on Company till and cash handling procedures, and that these are always adhered to.
• Ensure Company returns procedures are clear and adhered to.
• Working with the Visual Merchandising Team, ensure that the CHANEL Standalone Boutique merchandising guidelines are always followed.
• Responsible for ensuring clarity of Health and Safety training and procedures in each boutique

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• At least 3 years retail and cosmetics experience
• Certificate in Beauty/Make-Up is advantageous

go to method of application »

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Achieve monthly and annual set budgets
• Track counter and individual targets
• Sell and drive sales in order to achieve targets
• Assist in setting up and driving sales at Counter events
• Provide feedback on sales/counter related issues or concerns

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Monitor competitor activity
• Know your in-store ranking
• Ensure that stock is merchandised according to merchandising guidelines
• Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
• Ensure that counter hygiene standards are maintained according to brand standards at all times

CLIENT EXPERIENCE

• Uphold and reinforce the Client experience standards
• Build relationships and loyalty with clients
• Drive increased customer data base (attraction of NEW customers)

ADMINISTRATION

• Complete daily tracking sheets and submit weekly to RDM
• Complete all progress reports required and submit timeously
• Complete and update client cards for all new and existing clients and file accordingly

TEAM WORK

• Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
• Support and assist new team members with onboarding and orientation
• Build relationships with respective retailer to achieve key outputs

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• Previous retail and skincare experience