Jobs at Toys R Us and Babies R Us South Africa

• To meet store sales targets and deliver fantastic customer service whilst effectively planning, organizing and controlling all operations of a retail store in accordance with the Company’s standards and procedures. This document must be read in conjunction with the performance appraisal document and forms part of the employee’s terms and conditions of employment.

Duties & Responsibilities

• Achieve growth and hit sales targets by successfully managing, mentoring, and leading staff.
• Interact with sales merchandisers, representatives and regional managers to evaluate sales strategy and results.
• Enforcing and implementing AWESOME customer service to give customer a WOW experience.
• Attend to unique and individual shopping needs of each customer and always put  the Customer first. 
• Develop, motivate and inspire respective teams in an ENTHUSIASTIC manner.
• Maintains store staff job results by recruiting, coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
• Authorise all work schedules (including but not limited to work, break and leave).
• Ensure continuous training and development of all staff, and consistently carrying out training.
• Scheduling and assigning employees and following up on work results
• Handle customer complaints in a calm and professional manner
• Managing and controlling all daily store operations to maximize sales turnover whilst keeping stores expenses within allocated budgets and stock management.
• Managing and controlling all daily store operations including stores expenses within allocated budgets and stock management to maximise sales turnover.
• Minimise all controllable expenses and costs.
• Protect company assets and minimise all shrinkage, damages and theft.  
• Executing of physical plans/ actions to achieve desired sales results and sales turnover, including motivating staff to do so.
• Retain records of all stock and financial transactions.
• Conduct floor walks daily and initiate warehouse and/or overstock replenishments and face-ups.
• Implement, monitor and enforce all SOP’s.
• Maintaining company merchandise and housekeeping standards.
• Coordinate and manage all key service providers in line with company expectations (including but not limited to guarding, security, cleaning and logistics)
• Enforce effective and efficient implementation of all sales promotions (Including but not limited to road shows, centre management liaising etc ).
• Identify marketing opportunities and communicate to all relevant parties
• Ensure promotions are executed timeously and execution is planned in advance.

Desired Experience & Qualification

Minimum Requirements:

• Matric Certificate
• Must have own or reliable transport to work to be able to work shifts
• Management Position for a minimum of 3 years within a Retail Environment

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Job purpose:

• To meet sales and margins budget through selecting appropriate product ranges in order to provide our shopper with the widest breadth of product at the best possible value.
• Responsible for evaluation, forecasting, selection and procurement of all merchandise. The Buyer is accountable for range management, department strategies, sales, profits, margins, stock turn for respective department as well as product quality control.

Key Skills needed:

• Product Development
• Negotiating
• Analysing sales data
• Detail orientated and a creative problem solver
• Critical and analytical thinking skills
• Excellent communication skills
• Ability to persuade others
• Inventory management
• Sales planning
• Forecasting
• Expert level skills in retail merchandising tools and Microsoft tools/applications such as Excel and Outlook
• Excellent organisational skills and the ability to multi task in a busy environment

Key Tasks & Responsibilities

• Strategy Development
• Analysing Competition  
• Financial Analysis, Pricing / OTB Planning
• Building Assortment and Range Plan
• SKU / Product / System Management
• Marketing / Advertising & Promotions
• Supplier Management/Negotiation
• Leadership / Talent Enhancement & Training
• Cross Functional Partnership

Desired Qualification and Experience

• National Diploma or Degree in business related field with Retail Buying as a subject
• At least 5 years experience in Retail Buying, preferably in the fields of gaming or electronics.