Vodafone Global Enterprise is part of the Vodafone Group, dedicated to simplifying the management of global communications for the world's largest multi-national companies.
Specialists in enterprise mobility, Vodafone Global Enterprise focuses on implementing mobility strategies and solutions tailored to the needs of global corporations - enabling them to fo...
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Your responsibilities will include:
- Service Management: General (Deliver high quality business services to the enterprise by managing the technology that automate/ enable these business processes.).
- Service Management: Customer Experience and Performance (Deliver a high quality customer experience through the technology enabled business activities in scope by ensuring technology availability and transactional processing performance.
- Systems Management - Service Transition (Deliver a high quality customer experience through the technology enabled business activities in scope by ensuring that new technologies and services are transitioned into production effectively).
- Service Management: Risk and Control (Deliver a high quality customer experience through the technology enabled business activities in scope by ensuring risks to the technology enabled business processes are effectively managed.)
The Ideal Candidate for this role will have:
Must have technical / professional qualifications:
- Matric / Grade 12 essential.
- 2-3 years experience with Number Portability in Telecoms.
- 2 years’ experience in an IT Operations environment is essential.
- GSM related experience is highly desirable
Core competencies, knowledge and experience:
- ITIL Service Management Framework
- Service Operations
- Service Transition
- CRM
- Provisioning – Number Portability Specific
We make an impact by offering:
- Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
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Job Description
- To manage, maintain, and provide strategic and technical direction on compensation, ensuring that the strategic initiatives are developed, implemented, and operated as expected.
- Ensure valid, timely, and accurate commission compensation to our internal and external customers.
- Ensure that functionality developed and deployed fulfills the business requirement, is delivered on time, and does not negatively impact our daily production operations.
- Ensure that products and services configured on the commission system meet the business requirements and are configured accurately and on time.
- Ensure compliance with regulatory and governance,
- To implement continual process improvements on all production activities within the department
- To monitor and correct data incongruences that could directly impact the quality and accuracy of compensation-run processes
Your responsibilities will include:
- To conduct strategic and tactical planning, business analysis, and high-level requirements determination
- Regularly review and update the commission policy to ensure it remains relevant.
- Technically Supervise and Manage a team of specialists providing mentorship towards enhancing competencies.
- To manage the successful implementation of commission solutions to the business and channel partners
- To ensure that all reengineering initiatives consider the impact on systems.
- End to End Management of Vodacom’s Commission systems and processes including, but not limited to
- Collect and interpret data related to commission payout.
- Review statistics to ensure accurate compensation, identify trends and discrepancies, and take corrective actions when necessary.
- Generate reports and insight to identify trends or areas for improvement.
- Adhere to all SOX and audit governance related to the commission system.
- Collaboration and support to finance and other stakeholders to ensure seamless integration of commission plans.
- To carry out system-wide reconciliations
- To assist in managing contracts and service level agreements with the business, suppliers, and channel partners. This includes the ability to manage a mix of off-shore and onshore suppliers
The Ideal Candidate for this role will have:
Must have technical / professional qualifications:
- Grade 12 essential.
- Bachelor’s Degree or National Diploma in Computer Science, Information Technologies or related field (essential)
- Post Grad Degree or Professional Qualification (desirable)
- Minimum of 5 – 8 years IT and Commission management experience (essential)
- Minimum of 3 years relevant management/ supervisory experience (essential)
- Technical strong in sql (essential)
- Solid Data analysis
- Track record of managing and developing people (essential)
- Track record of vendor management with experience in managing off-shore vendors (advantage)
- Project Management Experience (desirable)
- Experience in the IT/Telecommunications industry (desirable)
- Sound business acumen and understanding of Information systems
Core competencies, knowledge and experience:
- Proven track record in designing and managing complex commissions structures.
- People Leadership capabilities - Experience in leading teams of highly skilled business and technical resources
- Collating information from various business and technical stakeholder groups.
- Flexible: able to adjust easily to rapid change, a strong sense of urgency and able to work well under pressure
- Obsessed with client service and satisfaction.
- Dynamic individual willing to work extended hours when required and results-driven in all aspects.
- Effective Planning and Organising
- Business writing & reporting
- Strong Interpersonal capabilities
- Strong Problem-solving capabilities
- Presentation and facilitation capabilities
- Sound knowledge of business and financial processes.
- Sound knowledge of commissions
- Creative Thinking and Innovative
- Effective resource utilisation and supervision.
- Commitment
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Role Purpose/Business Unit:
- Provide high level technical support to the network infrastructure. Routers, Switches, Firewalls etc.
- Implementation and integration of network equipment and systems.
- Interface with vendors and other divisions in Vodacom to support the organisations operational targets.
- Interface with Service providers and suppliers to resolve critical service incidents.
- Trouble ticket management according to current policies and procedures.
- Perform integration testing and configuration management for network infrastructure according to approved Change Management procedures.
Your responsibilities will include:
- Provide high level network operational support.
- To plan and coordinate network installations.
- To plan and execute changes.
- To plan, coordinate and execute hardware and software upgrades.
- To co-ordinate & execute projects.
- Fault, problem, change, performance and capacity management.
- Liaison with internal departments and external contractors.
What's in it for you
- We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
The Ideal Candidate for this role will have:
- 3-year Degree/National Diploma related to technical field of study or equivalent.
- 3-5 years minimum of work experience in the networking industry.
- Solid knowledge of IP protocols and IP/MPLS is essential.
- Knowledge & and experience with Nokia routers, Cisco Routers and switches, Cisco and Juniper Firewalls.
- Knowledge and experience with Cisco ACI environments will be an advantage.
- Advanced knowledge and experience with security firewalls and security appliances will be an advantage.
- Knowledge and experience with Linux based systems will be an advantage.
- Good communication skills, analytical thinking and ability to work under pressure.
We make an impact by offering:
- Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
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Role Purpose/Business Unit:
- To perform operational functions related to faults and configurations across network security systems
Your responsibilities will include:
Support
- Provide high level support for CDN systems
- Perform systems and configuration testing
- Plan and execute configuration changes on routers and switches
- Evaluate and implement system OS software releases for routers and switches.
- Engage with engineering, regional operations and NMG network performance teams to understand and address network concerns.
Planning
- Engage with engineering and regional operations teams to define service
- requirements
- Evaluate system architecture and recommend system improvements
- Compile detailed system design and implementation plans
- Compile and keep site documentation up to date.
- Audit the site configurations and ensure alignment to architecture standards
The Ideal Candidate for this role will have:
Must have technical / professional qualifications:
- A bachelor’s degree or 3-year diploma in Information Technology or Electrical Engineering
- An advanced Networking Certification
Core competencies, knowledge and experience:
- Network Security Protocols and Services
- Routing Protocols
- IP/MPLS and Ethernet technologies.
- Firewall Architectures and Operations
- Firewall product knowledge
- GSM, UMTS and LTE knowledge
We make an impact by offering:
- Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
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Role Purpose/Business Unit:
- Management of the regional RAN network, provide support for the maintenance teams to ensure network availability. Responsible for improving network availability KPIs. Improve VTTR through management of the FFO service provider, manage FFO SLAs. Network quality improvements through network quality checks. Provide inspection reports. Provide power audits reports. Ensure standby power availability.
Your responsibilities will include:
- Manage rollout of Energy projects in the region.
- Coordinate, monitor and control contractor services.
- Manage delivery by the field force managed contractor.
- Build people capacity within the County and ensure that employees have clear work expectations, targets and goals to work according to (weekly work orders)
- Drive cost efficiency by ensuring adherence to financial and operational policies and procedures, and reduce wastage related to time of subordinates and utilization of materials or equipment.
- Ensure Safety, Health & Environment compliance across the Region.
The Ideal Candidate for this role will have:
Must have technical / professional qualifications:
- Matric (Essential)
- National Diploma or Degree in Electrical Engineering
- 8 plus years relevant experience
Core competencies, knowledge and experience:
- Radio Access Networks
- Understanding of the RAN equipment
- Power Management
- Project Management
- People Management
- 8-10 years of experience in Radio Access Network maintenance
- Direct Contractor management experience
We make an impact by offering:
- Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
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Role purpose:
- To craft and execute the Carrier Connectivity strategy for Vodacom South Africa, including delivery methodologies, product lifecycle, as well as direct sales and customer engagement.
Your responsibilities will include:
- Drive fixed connectivity revenues and margins including PnL engagements with finance.
- Directly lead a sales and support team and work with and across other Vodacom sales channels to hone a best-in-class go-to-market approach, including target setting and reward system
- Identify, establish and manage relationships with customers
- Respond to tenders managing cross-functional teams and successfully negotiate deals and professionally present Vodacom carrier propositions
- Engage internal technology, legal, & regulatory teams in ensuring agile delivery of solutions/products while adhering to regulations, standards and customer SLAs
- Develop & customise innovative products and solutions to remain competitive in the Carrier Connectivity market.
- Manage strategic partners and suppliers to ensure cost-effective, agile and reliable delivery and Wholesale NPS.
The ideal candidate for this role will have:
Must have technical / professional qualifications:
- Relevant Masters degree
- Proficiency with MS Office, Salesforce or similar sales management tools and methodologies
- Between 8-10 years minimum experience in Carrier Connectivity Sales
Core competencies, knowledge and experience:
- At least 8 years of experience in fixed carrier connectivity sales & management of complex propositions (eg national long distance fibre, subsea capacity, IP Transit/dedicated internet access, Manages Services.
- Proven capability to drive negotiations & present complex concepts and proposals including C-level engagements.
- Proven track record in managing sales teams and cross-functional teams and achieving profitable revenue growth
- Multinational/OPCO experience in an ICT environment would be an advantage
- Successful definition and implementation of growth strategy, team setup and structure and go-to-market approach
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Role Purpose/Business Unit:
- To deliver the Carrier Connectivity sales, driving profitable growth and retention for Vodacom South Africa, including delivery methodologies, product lifecycle, as well as direct sales and customer engagement
Your responsibilities will include:
- Directly lead sales to deliver fixed connectivity revenues and margins
- Actively formulate pipeline, establish and manage relationships with customers including retentions
- Detailed account planning, ensuring growth and profitability, cross-selling and upselling.
- Respond to tenders working with cross-functional teams to successfully negotiate deals and professionally present Vodacom carrier propositions.
- Collaborate with technology, legal, & regulatory teams in ensuring agile delivery of solutions/products while adhering to regulations, standards and customer SLAs
- Develop & customise innovative products and solutions to remain competitive in the Carrier Connectivity market.
- Manage strategic partners and suppliers to ensure cost-effective, agile and reliable delivery and Wholesale NPS.
The ideal candidate for this role will have:
Must have technical / professional qualifications:
- Relevant degree
- Proficiency with MS Office, Salesforce or similar sales management tools and methodologies
- Between 8-10 years minimum experience in Carrier Connectivity Sales
Core competencies, knowledge and experience:
- At least 8 years of experience in fixed carrier connectivity sales & management of complex propositions (eg national long distance fibre, subsea capacity, IP Transit/dedicated internet access, Managed Services.
- Proven capability to drive negotiations & present complex concepts and proposals
- Proven track record in driving sales & achieving profitable revenue growth
- Multinational/OPCO experience in an ICT environment would be an advantage
We make an impact by offering:
- Enticing incentive programs, competitive benefit packages, and Commission
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Method of Application
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