Jobs at Vodafone Global Enterprise

Role Purpose/Business Unit:

• The purpose of this role is to implement the CBU Sales and Distribution strategy in conjunction with all the unbranded channel partners and strategies while creating regional strategies aligned to business objectives. The main KPI’s that need to be implemented and managed are channel economics linked to efficiencies. Net Sales Revenue being the overarching objective. The role is to act as a conduit into the rest of the business but not limited to i.e. Segment Marketing, Product and Services, Digital and Content and Financial Services.  Deeper understanding of segmented marketing, strategy and business development as well as analytical and basic financial competence.

Your responsibilities will include:

• Brand representative: Be the face of the brand across all unbranded channels, ensuring a unified and compelling brand representation. Uphold and promote the brand values, messaging, and visual identity consistently within the unbranded branded channel.
• Monitor competitor activity in the county and work with Marketing to develop and implement competitor activity plans to ensure the gap is closed.
• Through a team deliver and be responsible for market share intelligence, revenue and net promoter score for unbranded channels. 
• Weekly and monthly management reporting and analysis of unbranded channel and competitor landscape
• Operationalise the Sales, Business Development, People, Projects and General Management strategies. (Inform, customise and Execute comprehensive channel strategies to maximise brand exposure and engagement. Collaborate with cross-functional teams to align channel efforts with overall brand objectives)
• Financial Service and Fixed Services, driving beyond mobile and relevant business objectives and customer experience in a county area as defined by Vodacom. (Vodacom products and services)
• Build and maintain strong, strategic relationships with key stakeholders internally, i.e. Channel, Retail Operations etc.; and externally, i.e. Government;  Service Providers, sales partners such as wholesalers; to effectively implement county plans to drive revenue growth and beyond mobile in the region. (copy info from Branded manager into this profile)
• Drive seamless customer experiences. Provide insight and feedback about the customer journey and processes across all Branded channels. Through a better understanding of customer pain points and be consistent in approach aligned with CX experience ambition of Vodacom. Spirit days/surveys in Branded channel
• Implementation of the CBU and Channel Strategy will be required.  
• Drive customer take-up of Vodacom products and services the unbranded channel through effective proposition, campaign management and sales initiatives.
• Design creative go-to-market approaches in collaboration with the regional marketing team, and ensure effective execution within timelines and budget 
• Ensure that all propositions and campaigns are executed on time and in full both regionally and HO aligned.
• Ensure compliance with POPI, Health and Safety standards for staff and with external stakeholders.
• Manage suppliers and OEMs within the channels
• Collaborate on ensuring stock is managed (forecasting / stock deliverables / stock in trade and wastage) efficiencies. 
• To engage Unbranded team in centre and facilitate channel on clarity of DB numbers for the year linked to their respective deal letters. (Gross Connections, VABS & Inflow revenue etc.). 
• Implement people transformation initiatives in third parties
• Analyse, resolve and feedback on all regional customer issues.
• Protect and promote Vodacom products and comply with regulations like POPI and RICA etc.
• Report on sales performance both internal and external. (EXCO, reviews, tracking and analysis, etc.) daily, weekly, monthly and quarterly.
• Identify and provide leads for new business partners.
• Customer acquisition and retention (Base and Inflow)
• Constantly monitor competitor activity in the trade and create plans to mitigate as necessary.
• Manage Field Marketing Agency relationship and execution, as well as alignment with regional priorities.
• Provide insights for effective analysing for improvement of TNPS across Retail touchpoints and ENPS for the Region

The ideal candidate for this role will have:

Must have technical/professional qualifications: 

• Matric – Essential
• Degree / Diploma – Essential. (A 3 year Business Management /Sales / Commercial Diploma/Degree or SAQA Accredited Equivalent etc.)
• Minimum of 5-8 years’ sales experience 
• Minimum of 2 years at Management level (Essential).
• Should have experience in Management of a Sales Strategy, Business Development, People, Projects and General Management.
• Drivers licence (essential)
• Own vehicle

Core competencies, knowledge and experience:

• Delivering Results (financial and all KPIs) and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Leading and Supervising (Mentor and Leader)
• Analysing (Using data, deriving insights and Initiate action through approval processes)
• Creating and Innovating. 
• Planning and organise.
• Presentation skills
• MS Office

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

go to method of application »

Role Purpose/Business Unit:

• The Specialist Process Governance and Quality will report into the Manager Governance and Compliance (ISO) and will be responsible for the facilitation of conformance to the ISO 9001 Standard across Vodacom.   

Your responsibilities will include:

Analysis

• Conduct Awareness Training (Coordinators, Champions and General Employees)
• Guide the business to implement Quality Management System (QMS) based on VSA Governance Framework.
• Guide the business to manage its documented information (Document and Records Management).
• Support the business prior, during and post internal and external ISO 9001 audits.
• Report Compliance Status to business on a regular basis.
• Maintain Team Sites on SharePoint
• Maintain VSA SharePoint QMS Site.

Leadership

• Builds effective professional relationships (both for him/herself and the team) and establishes the team’s credibility with business.
• Manages expectations (of team and stakeholder alike) and keeps commitments.

The ideal candidate for this role will have:

Must have technical / professional qualifications: 

• Matric/Grade 12 is essential
• A relevant 3-year degree/diploma is essential 
• ISO 9001 Module 1 
• ISO 9001 Module 2 - Auditing 
• Minimum of 3 years relevant job-related experience 

OR

• Matric/Grade 12 is essential
• A relevant job specific certification / short diploma's / short courses 
• Minimum of 5 years relevant job-related experience 

Core competencies, knowledge, and experience:

• Ability to work cross functionally to achieve desired results.
• Ability to communicate across levels of leadership.
• Strong presentation skills
• Excellent verbal and written communication skills
• Customer focus with regards to understanding the service being delivered.
• Working Knowledge of SharePoint.
• Working knowledge of Microsoft Power APPS/BI
• Excellent planning skills, and attention to detail.
• This role requires knowledge of the ISO 9001 standard and experience in implementing a Quality Management Systems (QMS).

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

go to method of application »

Role Purpose/Business Unit:

• To maintain and monitor Vodacom’s Chatbot and provide data analysis and insights into chatbot journeys and performance. 

Your responsibilities will include:

Chatbot technologies

• Familiar with Chatbot technologies and architecture
• Translate business requirements into actionable technical specifications.
• Train Bot on utterances, intents and entities.

Business Analysis

• Create self-service dashboards for Chatbot Journeys using BI tools, such as Splunk, Qlik and Grafana.
• Using the data and trends gathered, provide insights into management reporting.
• Do investigation and root cause analysis on top TOBi customer journey issues and performance.

Troubleshooting

• Identify bugs, analyse; fix bugs and test repaired journey in Chatbot environment.
• Create management reports using BI tools, such as Splunk, Qlik and Grafana.
• Apply machine learning techniques to determine trends data.
• Provide insights into monthly and weekly performance of the chatbot and various journeys.

The ideal candidate for this role will have:

• Matric is essential
• 3-year degree/diploma is essential (pref B.Com)
• Minimum 3 years of relevant job-related experience 

OR

• Matric is essential
• Job-specific certification / short diploma's / short courses in the field of data analytics
• Minimum 5 years of relevant job-related experience.

Experience:

• Understanding of call centre processes and technologies
• Natural Language Processing (NLP) Programming
• Customer-centric
• Analytical thinking
• Excellent verbal and written communication skills

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies