Jobs Available at 1 Life Insurance

RESPONSIBILITIES

Leadership and Direction

• Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department; explain the relationship to the broader organisation's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.

Marketing Strategy

• Manage an element of the organisation's strategic planning. This could involve being responsible for development, delivery or both.

Marketing Communications

• Implement and coordinate of marketing communications strategy across all stakeholders to support the business plan and deliver against profit targets. Drive brand prominence and positive perception.

Strategy Implementation

• Develop tactical plans for optimising resources and assets being managed within a given area or department.

Business Planning

• Development of annual and longer-term business plans for a significant function, ensuring alignment with strategy; quantify business outcomes (i.e. revenues or other key performance indicators) and resource budgets (financial and headcount); and ensure integration of key activities or projects across the organisation.

Marketing Impact Analysis

• Implementation and delivery of marketing communications strategy across all stakeholders to support the business plan and deliver against profit targets. Drive brand prominence and positive perception.

External and Internal Stakeholder Engagement

• Identify and manage stakeholders up to management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.

Budgeting & Costing

• Manage budget plans for allocated advertising channels. Could involve development or delivery (or both).

Performance Management

• Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team / personal objectives.

Organisational Capability Building

• Use the organisation's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organisation in own area of expertise to enable others to improve performance and fulfill personal potential.

Digital Marketing Capabilities

• Co-create digital processes capability road map. Manage execution, ensuring the sharpening of foundational capabilities and development of innovative ones over a defined period of time.

Marketing Campaign Operations

• Manage a portfolio of advertising/promotion/other marketing campaigns and negotiate service level agreements to ensure successful campaigns and value for money. Plan, coordinate, and supervise activities relating to major campaigns.

Insights and Reporting

• Contribute to the design and creation of reporting strategies and templates. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.

Requirements

General Education

• Post Graduate Degree in Business Management, Marketing or equivalent (Essential)

General Experience

• 10 or more years’ experience in marketing operations, digital marketing, channel management, or a related discipline (Essential)
• Experience managing affiliates, partnerships and performance-driven channels (Essential)
• Managerial Experience 3 or more years' experience of supervising and directing people and other resources to achieve specific end results (Advantageous)

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RESPONSIBILITIES

Insights and Reporting

• Contribute to the design and creation of reporting templates and models for operations, technical and financial etc. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations to key stakeholders to make informed decisions.

Data Collection and Analysis

• Conduct research using primary data sources and select information needed for the analysis of key themes and trends.

Stakeholder Engagement

• Manage relationships with internal and external stakeholders to ensure consistent, accurate, aligned and valid data is available. Act as the SME and manage all engagement and delivery in collaboration with the data science team.

Application Software Development

• Contribute to development of existing and new applications by analysing and identifying areas for modification and improvement. Contribute to development of new applications to meet internal customer requirements.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education and trends.

Data Management

• Use data management systems to deliver prescribed outcomes with guidance from specialist colleagues. This includes being responsible for operating key elements of the system.

Database Specifications

• Provide information and comments on suitability during approval process for database specifications to ensure all agreed standards and protocols are followed and data integrity is preserved.

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential)
• BCom Bus.Mngmnt/Admin or Fin.Acc (Essential)
• Excel certification (Essential), Certification in Data Analysis (Advantageous)
• SQL Certification (Advantageous)

General Experience

• 3 or more years in a similar role with a key focus on analytics, statistics and reporting (Essential)
• 3 or more years’ experience and knowledge of the financial insurance industry (Essential)
• Experience and knowledge of premium collection processes and rules including bank processes and deep understanding of Debicheck Authenticated Collections rules and processes (Essential)
• Knowledge and/or experience of Persal payroll deduction rules and processes (Advantageous)
• Experience on data modelling tools (Qlikview, PowerBI etc) (Advantageous)
• Exposure to Data Warehouse Concepts and Dimension Modelling Techniques (Advantageous) Experience and exposure to Project and Risk Management (Advantageous)

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Responsibilities

Leadership and Direction

• Explain the action plan to support the sales agents in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve business goals.

Performance Management

• Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.

Organizational Capability Building

• Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

Customer Relationship Management (CRM) Data

• Ensure that the sales agents maintain up-to-date customer relationship management data, identifying and resolving issues.

Operational Compliance

• Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Personal Capability Building

• Maintain an understanding of accreditation, external regulation, and industry best practices through ongoing assessments, training and education.

Data Collection & Analysis

• Collate and analyze data using pre-set tools, methods and formats. Involves working independently.

Requirements

Must have Non Negotiable:

EDUCATION

• Grade 12/ SAQA Accredited Equivalent (Essential)
• FAIS recognized qualification or Wealth Management Qualification (Essential)
• RE 5 (Essential)
• Degree/Diploma in Business Management (Advantageous)

EXPERIENCE

• 3 or more years experience in a sales call centre environment (Essential)
• 2 years Long-term Insurance experience (Essential)
• 2 years managing and or leading a team of agents

Managerial Experience

• 3 or more years experience supervising and directing people (Essential)

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RESPONSIBILITIES

Fraud Management

• Deliver comprehensive fraud‑prevention reporting and analysis for the assigned area by leveraging financial crime and fraud‑prevention systems to reduce losses. Apply investigative techniques—including fraud detection, syndicate identification, fingerprint analysis, handwriting analysis, and voice analysis—to proactively identify and prevent fraudulent activity on a daily basis. Collect and document evidence related to both internal and external fraud, and conduct interviews with all involved parties during investigations. Present substantiated evidence to law‑enforcement authorities to support successful prosecutions. Examine issues or operational needs by identifying root causes, barriers, and related factors, and investigate queries linked to existing programs, processes, and procedures.

Fraud Analysis

• Conduct research using primary data sources and extract the information required to analyse key themes and emerging trends. Verify the authenticity and relevance of documentation during fraud‑prevention and detection investigations. Develop innovative solutions by integrating and analysing complex, diverse data sources, and interpret findings to identify potential answers. Navigate a broad range of processes, procedures, and precedents to support effective decision‑making. Continuously research and develop new techniques to enhance the identification and prevention of fraud.

Stakeholder Engagement

• Responsibilities may include supporting both internal and external stakeholders and managing these relationships effectively. Engage and collaborate with law‑enforcement and intelligence agencies and assist in preparing cases for prosecution.

Recommendations

• Recommend enhancements to policies, processes, standards, and practices to strengthen operational support. Prepare and compile reports for various stakeholders, providing well‑founded recommendations to assist business decision‑makers. Identify weaknesses in systems and internal controls and propose effective countermeasures. Ensure ongoing focus on cost‑saving initiatives by implementing policy‑ and claims‑related decisions that drive reductions in losses and fraud.

Insights and Reporting

• Prepare and coordinate the delivery of various information and analytical reports. Produce complex documents using a range of applications, including Microsoft Office. Additionally, gather, analyse, and summarise data for inclusion in specialised reports.

Operational Compliance

• Maintain and continuously update a comprehensive understanding of the organization’s policies, procedures, and applicable regulatory codes and codes of conduct, ensuring all work complies with required standards. Monitor the team for patterns of non‑compliance with internal policies and regulatory obligations, take appropriate action to report and address these issues, and escalate matters when necessary.

Requirements

General Education

• Grade 12/SAQA Accredited Equivalent (Essential)
• Bcom, LLB, BA Criminology or relevant qualification (Essential)
• Specialised training/certifications (Advantageous)
• CFE accreditation (Advantageous)

General Experience

• 3 or more years relevant Forensic/ Financial/ Auditing experience (Essential),
• Experience in the financial insurance industry (Advantageous)

go to method of application »

RESPONSIBILITIES

Fraud Management

• Deliver comprehensive fraud‑prevention reporting and analysis for the assigned area by leveraging financial crime and fraud‑prevention systems to reduce losses. Apply investigative techniques—including fraud detection, syndicate identification, fingerprint analysis, handwriting analysis, and voice analysis—to proactively identify and prevent fraudulent activity on a daily basis. Collect and document evidence related to both internal and external fraud, and conduct interviews with all involved parties during investigations. Present substantiated evidence to law‑enforcement authorities to support successful prosecutions. Examine issues or operational needs by identifying root causes, barriers, and related factors, and investigate queries linked to existing programs, processes, and procedures.

Fraud Analysis

• Conduct research using primary data sources and extract the information required to analyse key themes and emerging trends. Verify the authenticity and relevance of documentation during fraud‑prevention and detection investigations. Develop innovative solutions by integrating and analysing complex, diverse data sources, and interpret findings to identify potential answers. Navigate a broad range of processes, procedures, and precedents to support effective decision‑making. Continuously research and develop new techniques to enhance the identification and prevention of fraud.

Stakeholder Engagement

• Responsibilities may include supporting both internal and external stakeholders and managing these relationships effectively. Engage and collaborate with law‑enforcement and intelligence agencies and assist in preparing cases for prosecution.

Recommendations

• Recommend enhancements to policies, processes, standards, and practices to strengthen operational support. Prepare and compile reports for various stakeholders, providing well‑founded recommendations to assist business decision‑makers. Identify weaknesses in systems and internal controls and propose effective countermeasures. Ensure ongoing focus on cost‑saving initiatives by implementing policy‑ and claims‑related decisions that drive reductions in losses and fraud.

Insights and Reporting

• Prepare and coordinate the delivery of various information and analytical reports. Produce complex documents using a range of applications, including Microsoft Office. Additionally, gather, analyse, and summarise data for inclusion in specialised reports.

Operational Compliance

• Maintain and continuously update a comprehensive understanding of the organization’s policies, procedures, and applicable regulatory codes and codes of conduct, ensuring all work complies with required standards. Monitor the team for patterns of non‑compliance with internal policies and regulatory obligations, take appropriate action to report and address these issues, and escalate matters when necessary.

Requirements

General Education

• Grade 12/SAQA Accredited Equivalent (Essential)
• Bcom, LLB, BA Criminology or relevant qualification (Essential)
• Specialised training/certifications (Advantageous)
• CFE accreditation (Advantageous)

General Experience

• 3 or more years relevant Forensic/ Financial/ Auditing experience (Essential),
• Experience in the financial insurance industry (Advantageous)