Jobs Available at Atlas Copco

Your role

•  Execute sales strategy and market penetration within the Energy (Wind, Oil and Gas, Energy Storage and Power Generation) segment in South Africa & Sub-Saharan Africa.
•  Understanding of each of the market segments operations is a requirement.
•  Achieve/exceed the annual sales target allocated for South Africa and specific countries within Sub-Saharan Africa.
•  Drive strategic market development for all sales channels, to increase market share and profitability throughout the Energy Segment.
•  Appoint, develop, and monitor progress of distribution partners.
•  Realize (directly or in cooperation with partners) the whole sales process necessary to obtain the order. i.e., identify the opportunity, present proposal, demonstrate value, negotiate, and close the deal.
•  Establish, develop, and maintain relationships with customers through communication channels and visits, telephone calls and digital channels.
•  Make daily use of our CRM system for customer data, visits, comments, quotes etc.
•  Participate in seminars, exhibitions, and other marketing activities.
•  Ensure optimal and efficient territory coverage.
•  Coach and train distribution partners.
•  Contribute to the development of business plans and sales strategy to achieve targets.

To succeed, you will need

•  Passion for sales, dynamic and results orientated.
•  Must be able to understand big picture thinking.
•  Effective communication skills.
•  Team player.
•  Flexibility.
•  Strong customer and quality focus, with the ability to keep commitments, seek feedback and continuously drive customer satisfaction.
•  University Degree in mechanical or electrical engineering is preferred.
•  Fluency in English.
•  Good organizational, planning and following-up skills.
•  Minimum experience of 5 years in industrial sales, Energy Segment experience is an advantage.
•  Good knowledge of general industry markets.
•  Experience of assembly tools and fastening would be an advantage.
•  Microsoft Office (Excel, PowerPoint, Word, Outlook).
•  Experience working with CRM tools.
•  Valid driver’s license.

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Your role

•  As Atlas Copco ACTA Software Service Engineer, you will be required to support our software solutions, integration of Industrial Tools and Assembly Systems and projects for our customers.
•  You will be part of the Service Business Line and support our Industrial Technique Divisions Motor Vehicle Industry (MVI) and General Industry (GI).  
•  We are seeking a highly skilled and motivated software professional capable of supporting the installation and configuration of complex production systems.
•  Additionally, you will be responsible for conducting thorough technical analyses of installed solutions in case of malfunctions and providing contract support.
•  The ideal candidate should demonstrate proficiency in managing production-critical systems within industrial environments. 
•  You should possess a deep understanding of the relationship between customer production processes and the corresponding software products and solutions.
•  Communicate with various stakeholders such as Customers, MVI/GI teams, product company and other customer centers.
•  Accountability of order execution with operational excellence.
•  Support for Service Level Agreement finalization.
•  Support for successful project executions with Automation task related to Software.
•  Strong collaboration with Product Sales Team for new projects including demos.

 During the project phase:

•   Integration of new software solutions into existing technical customer environments.
•   System installation and configuration of software products including tools and their controllers.
•   Handling of change requests.
•   Testing and validation.
•   Problem analysis and elimination of errors.
•   Customer trainings.
•   Supporting customer in pilot phases, while ramping up the production.
•  During the maintenance phase additionally:
•   Ongoing remote or onsite production support.
•   Follow up on IT incidents with product company.
•   Shift support if necessary.
•   Reconfiguration and modification.
•   Software updates.
•   Preventive Maintenance, Calibration and other services (such as Installation and Commissioning, troubleshooting etc.) related to Industrial tools.

To succeed, you will need

•  Degree or diploma in Information Technology/Electronics and Communication, or equivalent.
•  Certification courses in software and database are advantageous.
•  Proven professional experience as a system administrator in the IT sector.
•  Minimum 3+ years of relevant experience in the field. 
•  Valid driver’s license.
•  A Team Player with strong communication skill. 
•  Server and workstation administration on Windows and UNIX, preferably including cluster technologies.
•  Installation and troubleshooting of hardware platforms.
•  Network technology and data communications.
•  ORACLE and Microsoft SQL Server installation and administration.
•  Webserver installation, management and troubleshooting: Apache, IIS.
•  Fluent in verbal and written English, additional local languages would be advantageous. 
•  Basic knowledge in industrial automation, fieldbus technique and PLC programming are desirable.
•  Advantageous to have experience with software programming and scripting languages.
•  Self-motivated with a strong sense of responsibility.
•  Ability to handle complex multitasking situations under pressure.
•  Proactive, dynamic and enthusiastic.
•  Excellent interpersonal and organizational skills.
•  Capability of adapting to flexible schedules.
•  Willing to travel extensively as per business requirement.
•  Collaborative: Engages actively as a team player, enjoys expanding their network, and seeks learning opportunities by leveraging diverse competencies and perspectives from others, while also sharing their own knowledge and experience.
•  Open-minded: Adaptable and globally-oriented, passionate about continuous learning and exploring new horizons. Quick to adapt to unfamiliar situations and seize opportunities. Curious about different cultures, eager to discover fresh perspectives and innovative ideas.
•  Resourceful: Proactively seeks improvements and innovative solutions, utilizing available resources effectively. Takes initiative to drive progress and embraces advancements in technology to seize opportunities.
•  Entrepreneurial Mindset: Assumes responsibility and is driven by achieving results. Naturally curious, excels in uncovering innovative and practical solutions to real-world challenges, demonstrating persistence in following through to deliver outcomes.

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Your role

•  End-to-end oversight of the business cycle from initial inquiry generation through invoicing and collection of payments.
•  Installed base mapping on monthly basis for equipment’s sold to customers in South Africa and Sub-Saharan Africa.
•  Identify new business opportunities through various internal and external sources.
•  Consistent interaction with our external customers (Service team, MVI – Motor Vehicle Industry, GI – General Industry and Projects team).
•  Day-to-day working in various CRM - Customer Relationship Management portals to manage sales pipeline.
•  Plan and execute transformation plan of customers from reactive repairs to ToolCover Products demonstrating their benefits.
•  Assist customers in maintaining appropriate levels of spare parts inventory. 
•  Ensure that all repairs and Preventative Maintenance are done including Maintenance kits, aligning with 1:1 ratio target.
•  Prepare and manage database of Preventative Maintenance schedule, Calibration schedule for tools and quality assurance products.
•  Carry out tele-sales, mailer campaigns and generate leads for aftermarket.
•  Target at least one chargeable service intervention per annum with genuine Atlas Copco parts with every customer.
•  Increase the sales of service kits. oil kits and vane kits for pneumatic tools.
•  Provide required service sales support to our distributors and channel partners.

Key deliverables

•  Revenue target.
•  Qualitative target.
•  Customer Satisfaction.
•  Generation of new business opportunities.
•  Number of quotes and its conversion.
•  Mapping of Installed base for Service Business.
•  Monthly Reporting on the Sales Activity.
•  Adherence to Business Code of Practice.

To succeed, you will need

•  2+ years of experience in selling products/solutions to customers.
•  Excellent communication skills, with proficiency in both spoken and written English.
•  Technical Knowledge.
•  Service products knowledge.
•  Proficient in PC skills (MS office, MS Excel, Power Point etc).
•  Basic selling skills.
•  Dynamic and motivated.
•  Collaborative: You promote proactive relationships with customers, as well as your internal stakeholders. Leverage insights from team members' perspectives and draw on experience to understand and anticipate customers' current and future needs, ensuring our business is well-positioned to meet those demands.
•  Open-minded: You possess clarity of thought and mature judgment, essential qualities for this demanding role. Your passion for engaging with customers drives you to explore various platforms for learning. You are adaptable and thrive in new environments, actively fostering agility within the organization.
•  Resourceful: You possess structured knowledge of Product, Market, Customers, and competitors' activities. You entail fantastic analytical skills and strive to present the best solution. You take basis from present and build strategy to demonstrate the value customer is looking for.
•  Entrepreneurial: You are confident to test new ideas and demonstrate practical solutions in order to proliferate and thus, lead our business forward. You have good problem-solving skills and find innovative solutions that builds a stronger customer relationship. Your actions target long term growth, and you strive for excellence in term.