Jobs Available at DHL Supply Chain

Key responsibilities

• Ensures solutions to tickets address the full issue.
• Ensure accurate completion and data input in tickets handled, providing critical review data e.g. root cause, impact etc.
• Ensures solutions deployed are complete and add benefit to the business
• Timely and effective execution of IT projects within Program Delivery/ Legacy Local systems scope as defined by management.
• Coordination of activities aligned to vendors, business to ensure full visibility and timeous completion of project deliverables.
• Focus on developing and ensuring highest level of data quality and system performance.
• Is required to address queries in a timely manner understanding the impact across various aspects of the business and to the customer.
• Is required to communicate professionally, effectively and within a reasonable time frame appropriate to urgency of situation.
• Is expected to escalate issues that require additional management or cross-departmental support
• Is expected to communicate any reported impact to the business to ensure all parties are aware of status and impact of IT related outages within functional area.
• Is required to use critical thinking to identify gaps and risks in deployed systems to ensure sustainability and delivering productive and secure solutions to the business.
• Challenges requirements which do not have an immediate or obvious business value.
• Is focused on identifying and understanding each customer’s needs.
• Expresses and acts on desire to assist customers in an efficient and friendly manner.
• Must be able to identify needs of the customer and align objectives and efforts to attain mutual alignment
• Interpersonal styles to create and sustain effective relationships with business partners (e.g. suppliers, joint venture partners, industry groups, competitors, governments, unions) and colleagues.
• Is open to approaches that meet mutual goals
• Must collaborate in an effective manner inter- and intra-departmentally to effectively perform duties and build strong relationships with the business.
• Is required to be pro-active in relations and establish a effective and responsive relationship with suppliers, colleagues and partners.
• Understands business principles and language, including the fundamentals of finance and profitability.
• Uses this understanding to achieve results, and to increase the performance and profitability of our company
• Establish and Maintain relationships with external marketplace including government, standards bodies, industry, press and think tanks.
• Manage existing vendors ensuring contracted services are delivered to quality or above, at obligated costs or below.
• Strive for consistently increasing degree of acumen in terms of the logistics industry and the DHL operational procedures as part of recognising bigger picture impact of changes and solutions deployed.
• Effective deployments, early benefits realisation by ensuring plans reflect optimized time-to-market
• Maximized exploitation of existing and new features and functions within core applications
• Developing realistic achievable and price conformant Service and Operational Service Level Agreements with business stakeholders, ensure back-to-back compatibility with dependent service providers.
• Maintaining Service Quality and availability; Applications, office automation and communications infrastructure uptime is monitored in line with established SLAs and OLAs.
• Ensure that Program Delivery / legacy local systems supported applications are running and supported with minimum downtime.
• Deploy Solutions and ensure appropriate configurations on all servers and customs related applications /servers
• Ensuring Business Continuity via appropriate topologies, archive and recovery strategies
• Institutionalize continuous quality improvement via ongoing Root Cause Analysis and Eradication. Have full awareness and be Point of escalation in service failure situations. Proactive management and stakeholder communication of incidents involving all appropriate workgroups.
• Cost Reduction; Implement Costs Effectiveness Programmes. Generate cost reduction initiatives.
• Management via globally agreed KPI’s; report in line with standard reporting requirements.
• Internal and external vendor and customer relationship management, including local government, industry, trade and standards bodies.
• Lead or participate in global/regional initiatives as part of a virtual IT function.
• Decommission non-performing IS assets; Converging local applications.
• User training and on-going user support.
• Compliance to regional standards including First Choice.
• Ensuring License compliance.
• Enforce IT Security Policies through training, management communications user and country IT audits.
• Undertakes proactive maintenance and administration of computer hardware, software and operations tools in support of the delivery of the IT service. Improves system availability with proactive work to avoid outages and performance issues, with particular focus on maintenance services for all infrastructure used by the Operations Centre.
• Performs Problem Root Cause Analysis (RCA), involving all appropriate workgroups, investigates and Develops solutions in preparation for implementation. Implements the solution via the Change Management process and documents the results and any follow up actions, as needed.
• Provide afterhours support to the staff as needed.
• Stays abreast of important trends that may affect our competitiveness as a group. Manages the business, giving priority to the international position of our company.
• Proposes alternative solutions prior to specifying new solutions/services. Capable of thinking of long term implications including total cost of ownership and ease of maintenance.
• Able to operate in a broader virtual team, operating in the best interests of that team and its goals.
• Understand the overall business to ensure that applications are running smoothly.
• Manage implementation and requirements for deployed local solutions.
• Ensure maintenance and changes to scripts are processed as per business requirement.
• Ensure Legal compliance through following legislated records and data management practices.
• Apply strong disaster recovery principles to protect systems and ensure maximum system availability.
• Is expected to maintain accurate records demonstrating full control and visibility of scope of work.
• Is expected to document and record, in sufficient detail, the technical process for implementation and support of critical systems deployed by Program Delivery and legacy local systems team.
• Develop clear scoping of initiatives, focusing on problem, solution and benefits developing awareness of return on investment for all initiatives
• Leverage sound technical (Java, Python, SQL & Power BI) skills to support the development of value generating solutions for the business.

Minimum Requirements

Education & experience

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
• Analyzes and resolves complex cross-functional issues.
• Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
• Relevant Degree or National Diploma (Advantageous)
• 1 + years Project Management Experience
• 3 + Experience in managing an internal or externally operated production systems environment
• 3+ years’ Experience in IS requirement, development, testing, deployment and support cycles with a recognized methodology
• Excellent oral and written communication skills (English)
• Scripting, software development and Power Platform skills essential (Java, Python, SQL, Power BI and similar skills)
• Server and Database architecture beneficial

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Key areas of responsibility include:

• Learn & adhere to clear understandings of the clients’ requirements
• Build the knowledge & experience to ensure the correct use of equipment and to timeously report any defects
• To report and record any non-conformity with regards to customer merchandise
• To work within operating areas as determined by management and the needs of the business
• When carrying out duties - adapt to following operating procedures and safe working practices

Qualifications/requirements

• BBB-EE candidate
• South Africa Citizens only
• Unemployed youth from age 18 – 29 years
• Matric (English & Mathematics/literacy) – Essential

Required Documents

• CV 
• Certified ID Copy. 
• Certified Copy Matric Certificate      

Competencies & Skills

• The incumbent is a Company representative and must at all times conduct themselves accordingly
• Excellent interpersonal skills
• Ability to build relationships
• Good team player
• Ability to work under pressure
• Customer service and clear understanding of the client’s requirement and expectations
• Positive work ethic - good written and verbal communication skills
• Admin skills - Desirable
• Person should have a good understanding of quality as a key value - Desirable
• Awareness of importance of security - Desirable
• Operational knowledge and understanding of service delivery - Desirable
• Ability to understand instructions and to accurately carry out instructions - Desirable
• React to customers in a courteous and professional manner - Desirable
• Performance Indicators
• Team player
• Fulfilment of tasks to achieve KPI's

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General Accountabilities

• Manage the operation end to end.                                                                                                                      
• Meet and exceed operational service levels and manage the cost of labour
• Drive and develop team culture                                                                                                                          
• Delivery of Key Performance Indicators                                                                              
• Compliance with statutory and Company Policies and Procedures                               
• HR Issues - Managing Industrial Relations,                                                                                                       
• Change Management                                                                                                                             
• Quality Control                                                                                                                                        
• Budget Management                                                                                                                             
• Compliance to Standard Operating Procedures                                                                                              
• Active participation in stock counts i.e. Planning, Preparation and Physical counting of stock
• Team Building and Morale Management                                                                            
• Delivery of safe, secure, clean and fair work environment from Team Members                                     
• Maximize accuracy, productivity and space utilization                                                                    
• Translate, analyze and deliver customer needs through effective operations
• Engaging with Customer              
• Ensure daily and weekly workload planning and volume forecasting routines are accomplished              
• Effective Leadership and Management of the operational and administrative teams              
• Maintain appropriate information / reporting systems to monitor the depot performance on an ongoing basis   

Qualifications

• Matric                                                                                                           

Skills/Competencies/Experiences                                                                                                                      

• Good understanding of distribution                                                                                                                   
• IT Literate          
• People Management                                                                                                               
• Excellent HR and IR skills                                                                                                                      
• Knowledge of client’s requirements and customer needs                                                              
• Budget Management                                                                                                              
• Key Performance Indicator development                                                                           
• Work Load Planning                                                                                                                
• Knowledge and experience of the SAP WM system                                                                         
• Computer literacy (Excel, Word, Power Point)                                                                                                 
• 4 - 5 years in warehousing / logistics / FMCG environment

Skills/Competencies/Experiences

• Computer literacy
• Communication skills
• Ability  to work within a rapidly changing environment
• Deadline driven
• Good written and communication skills
• Logistics  / Warehousing experience   
• Enforcement of Health & Safety procedures and identify hazards      
• Achieve work targets and is willing to take on additional roles / responsibilities
• Ability to work under pressure
•  Proactivity and costs attention
• Dynamic and goal orientated
• Able to collaborate with Site Mgr.
• Capable of adapting physical observations on the shop floor in quick solution by cooperation Site MGR
• Basic knowledge of technical laws and warehouse systems

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Key areas of responsibility include:

• Ensure adherence to the company's rules and regulations as documented in the company’s disciplinary code of conduct.
• Responsible for issues relating to Health and Safety and the environment.
• Ensure timeous distribution of monthly, weekly, and daily reports to internal and external customers.
• Ensure that housekeeping is prioritized and delivery of safe, secure, clean, and fair work environment for team.
• Control daily team tasks and reporting duties as well as record and report damaged cases, parts, and components.
• Ensure that all non-conformance and queries are addressed on a daily basis.
• Manage reporting change requests from both internal and external customers.
• Ensure that product safety, quality and integrity is not compromised.
• Ensure staff and colleague training on new reports and efficiency-driving work tools in line with SOP.
• To fulfil any and all ad hoc duties in absence of team members as well as timeously communication flow between Management
• Co-ordinate and monitor the area of your responsibility with regard to defined goals and objectives in accordance with internal KPI's.
• Maintain appropriate information and reporting systems to monitor performance on an ongoing basis.
• Maintain stock control procedures and continuously review for daily reconciliation of theoretical and physical stock.
• Drive and develop team culture: encourage and reward constructive internal competitiveness to the benefit of the Client.
• Demonstrate respect without compromising on results.
• Delivery of KPI’s.

Qualifications & Requirements

• Proficient software skills (MS Word, MS Excel etc)
• 2-3 years’ experience in Supply Chain environment - preferably road transport industry experience.
• Experience working in a multi-cultural team.
• Matric (English & Maths).
• Relevant tertiary certificate/qualification in Logistics and Warehousing.

Competencies & Skills

• Maintains effective relationships with customers.
• Develops and delivers high quality / innovative products, services, or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others’ views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.
• Establishes clear, challenging, and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation.
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides employees, colleagues, and business partners with candid and regular feedback.
• Provides employees with development opportunities.
• Supports employees with career opportunities.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviours based on feedback.
• Takes personal responsibility for career and development.