Jobs Available at GEA Group

Your responsibilities and tasks:

• Coordinate and drive the Country Service organisation centrally across regions, covering the entire GEA portfolio – i.e. all 5 divisions and their respective core technologies
• Develop best-in-class service product portfolio to fulfil customer expectations and enhance their competitiveness
• Continuously optimize service excellence e.g. state-of-the-art processes, cross-selling, digitalization
• Achieve service sales growth, expanding market penetration/share and coverage
• Set and track sales targets, KPI’s and individual performance management for all Country service personnel
• Determine and implement the go-to-market strategy, define sales channels according to regional / country requirements and resource availability
• Manage key and strategic accounts and build a key account network
• Determine Order Intake, Sales and bottom-line Forecasts & Budgets, manage GM, EBITDA and ROCE for Country Service
• Maintain and develop ERP system and other digital platforms that may be required to operate a successful after sales business, including all relevant administrative processes and personnel
• Manage the complete offer management process from definition of scope to technical detailing and solution pricing
• Lead the Country Service Team to the achievement of set annual objectives (OI, Sales, GM, EBITDA and ROCE)
• Define pricing and discount policies and specific customer related conditions, with responsibility on overall after sales profitability
• Support after sales solutions/products development projects and contribute to define priorities with a solutions management role
• Take the lead on new market penetration and growth strategies.

Your profile and qualifications:

• Min 5 years’ relevant experience in Leadership role with Sales/Services and/or similar function as core
• Significant service sales steering experience
• Proven know-how in principles guiding after sales growth – i.e. iBase Management & Sales Excelllence
• Proven experience in leading a Service team, within a product / service matrix
• Good understanding and appreciation of after-sales and the role this plays in successful and sustainable customer relationship development.
• Deep practical know-how of state-of-the-art ERP system, sales processes, after sales management, organization methods and tools (e.g. FSE management, WIP management, pricing, CRM)  
• Change management experience
• Proven experience of working within a matrix
• Proven skills in international negotiation & after sales development with customers in Africa – international working experience
• Strong understanding of corporate finance and performance management principles

go to method of application »

Your responsibilities and tasks:

Accountability – Freight and Logistics Procedures

• Develop and implement Standard Operating Procedures (SOPs) for all local and cross-border freight processes within the GEA Africa region.
• Create and maintain an "Africa Workbook," which includes freight and forwarding guidelines for each country in the region, along with a standard cost framework for typical shipments.
• Maintain and implement standard HS codes for accurate classification of goods.
• Serve as the accredited company representative for customs compliance.
• Communicate and disseminate updates on legislation that may impact logistics operations.
• Manage requests for quotes (RFQs) and forwarding instructions, ensuring timely communication with relevant parties.
• Address and resolve logistical issues and complaints as they arise.
• Provide after-hours support for urgent shipment issues.

Supplier Management

Oversee supplier management for preferred freight and logistics partners, maintaining an up-to-date supplier list, including:

• Inbound & Outbound Freight Forwarders: Sea & Air
• International and Local Couriers
• Local Road Freight Services

Coordinate actions and communication with preferred vendors, focusing on:

• Rate reviews and RFQ processes
• Service Level Agreement (SLA) evaluations
• Payment queries and dispute resolution
• Monitoring service quality and addressing complaints

Document Control

• Ensure accountability for all import and export documentation, including necessary licenses (import permits, temporary imports/exports) and Certificate of Compliance (COC) documentation.
• Manage the preparation and filing of all export documents, ensuring accuracy in invoice details and freight documentation.
• Maintain records of 0% rated VAT invoices (SAD500 and EDI documentation) as required.
• Oversee the costing and processing of freight invoices, ensuring all required documentation is provided by suppliers for timely payment.
• Liaise with clients and their clearing agents to facilitate a smooth cross-border process.

Cost Control

• Implement freight consolidation for shipments unless otherwise specified, leveraging RFQ quotes for cost efficiency.
• Select appropriate modes of transport and communicate framework guidelines clearly.
• Conduct cost analysis of freight expenditures, addressing any exceptional costs.
• Collaborate on ensuring proper freight allocation to Overheads, Project, or Balance Sheet accounts.
• Review and verify freight invoices to ensure alignment with globally agreed rates and quotes received.
• Confirm applicable duties are correct and manage their payment.
• Enhance and manage the RFQ tool for non-standard route shipments not covered by the global tender.
• Negotiate prices when necessary, escalating and seeking approval for quotations that deviate from the least expensive options.

Training & Development

• Develop and communicate terms of sale with associated risks for each country.
• Create SOPs for cross-border shipping and imports, facilitating structured communication through bulletins as necessary.
• Conduct bi-annual training sessions for all GEA Africa stakeholders to ensure compliance with freight and forwarding regulations.
• Organize refresher sessions on the RFQ process for stakeholders and suppliers.
• Provide a standard cost guide for shipments to support informed decision-making.

Additional Responsibilities:

• Performance Metrics: Develop key performance indicators (KPIs) to measure the efficiency and effectiveness of logistics processes.
• Risk Management: Identify potential risks within logistics operations and develop mitigation strategies.
• Technology Utilization: Leverage logistics management software and tools to enhance tracking, reporting, and process efficiency.
• Sustainability Initiatives: Contribute to the development of sustainable logistics practices, including reducing carbon footprint and promoting eco-friendly shipping options.

Your profile and qualifications:

Additional tertiary qualifications or certifications in Logistics are highly desirable and with at least 5 years related job experience.

• Strong ability to lead and motivate team
• 5 years' experience in Forwarding & Clearing
• Sound and specialist knowledge of clearing procedures
• 2 years' experience in a Supervisory function
• Proficiency in Microsoft office programs
• Excellent verbal and written communication skills
• Work independently and handle multiple projects

go to method of application »

Your responsibilities and tasks:

• Troubleshooting of GEA equipment and other manufacturer’s equipment.
• Performing of planned and unplanned services and maintenance and repairs to equipment of all types and sizes as per applicable GEA SOP’s and maintenance manuals.
• Installation and Commissioning of Equipment.
• Assist in Service Project Execution activities.
• Overhauling of equipment.
• Performing of tasks as per the defined and strict schedule to meet the deadline.
• Carry out site visits, and monitor site performance.
• Gathering and classifying data using various measuring equipment applicable to the equipment.
• Read gauges and instruments, and adjusts mechanisms such as valves, controls, and pumps to control level of fluid pressure and distribution in systems.
• Operate various equipment in compliance with legal guidelines.
• Testing of malfunctioning systems and components using electrical, mechanical, digital, and pneumatic controls.
• Coordinate with other departments for various purposes like budget expenditures, deadlines and other technical support.
• Preparation of estimates for repairs and maintenance, installation and commissioning of equipment.
• Maintaining of records of repairs and maintenance of equipment requiring future service as per maintenance schedules, corporate governance, legal requirements and customer requirements.
• Coordinating of work schedules with other departments and shops in order to keep inconvenience to a minimum.
• Providing of technical direction to service personnel.
• Adhering and following all HSE governance of GEA and customers

Your profile and qualifications:

• Candidate are likely to have earned a Certificate or Diploma or relevant qualification as an Artisan in one of technical fields relevant to our organization.
• The successful candidate will be a seasoned artisan/FSE with a minimum work experience of 5 years within our Industry.
• Correspondingly, the candidate should prove his/her ability to read and understand basic schematics and diagrams in his/her relevant field of expertise.
• The candidate should have sound knowledge of the Health and Safety acts and legal requirements pertaining to the industry and preferably have completed Health & Safety training courses.