Senior Director Country Service - Southern & Eastern Africa at GEA Group

Your responsibilities and tasks:

• Coordinate and drive the Country Service organisation centrally across regions, covering the entire GEA portfolio – i.e. all 5 divisions and their respective core technologies
• Develop best-in-class service product portfolio to fulfil customer expectations and enhance their competitiveness
• Continuously optimize service excellence e.g. state-of-the-art processes, cross-selling, digitalization
• Achieve service sales growth, expanding market penetration/share and coverage
• Set and track sales targets, KPI’s and individual performance management for all Country service personnel
• Determine and implement the go-to-market strategy, define sales channels according to regional / country requirements and resource availability
• Manage key and strategic accounts and build a key account network
• Determine Order Intake, Sales and bottom-line Forecasts & Budgets, manage GM, EBITDA and ROCE for Country Service
• Maintain and develop ERP system and other digital platforms that may be required to operate a successful after sales business, including all relevant administrative processes and personnel
• Manage the complete offer management process from definition of scope to technical detailing and solution pricing
• Lead the Country Service Team to the achievement of set annual objectives (OI, Sales, GM, EBITDA and ROCE)
• Define pricing and discount policies and specific customer related conditions, with responsibility on overall after sales profitability
• Support after sales solutions/products development projects and contribute to define priorities with a solutions management role
• Take the lead on new market penetration and growth strategies.

Your profile and qualifications:

• Min 5 years’ relevant experience in Leadership role with Sales/Services and/or similar function as core
• Significant service sales steering experience
• Proven know-how in principles guiding after sales growth – i.e. iBase Management & Sales Excelllence
• Proven experience in leading a Service team, within a product / service matrix
• Good understanding and appreciation of after-sales and the role this plays in successful and sustainable customer relationship development.
• Deep practical know-how of state-of-the-art ERP system, sales processes, after sales management, organization methods and tools (e.g. FSE management, WIP management, pricing, CRM)  
• Change management experience
• Proven experience of working within a matrix
• Proven skills in international negotiation & after sales development with customers in Africa – international working experience
• Strong understanding of corporate finance and performance management principles