Jobs Available at The Prestige Cosmetics Group

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Achieve monthly and annual set budgets
• Track counter and individual targets
• Sell and drive sales in order to achieve targets
• Assist in setting up and driving sales at Counter events
• Provide feedback on sales/counter related issues or concerns

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Monitor competitor activity
• Know your in-store ranking
• Ensure that stock is merchandised according to merchandising guidelines
• Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
• Ensure that counter hygiene standards are maintained according to brand standards at all times

CLIENT EXPERIENCE

• Uphold and reinforce the Client experience standards
• Build relationships and loyalty with clients
• Drive increased customer data base (attraction of NEW customers)

ADMINISTRATION

• Complete daily tracking sheets and submit weekly to RDM
• Complete all progress reports required and submit timeously
• Complete and update client cards for all new and existing clients and file accordingly

TEAM WORK

• Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
• Support and assist new team members with onboarding and orientation
• Build relationships with respective retailer to achieve key outputs

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• Previous retail and skincare experience
• Certificate in Beauty/Somatology is advantageous

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KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Set targets for self and team
• Drive achievement of sales targets for team (weekly and monthly)
• Achieve own sales target
• Event planning identified, arranged and co-ordinated within store to drive sales targets (2 events per month)
• Increase Ranking in store
• Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
• Achieve a minimum IPT of 2.5
• Drive brand incentives to achieve targets

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Ensure that the team members maintain counter hygiene according to brand standards at all times
• Merchandising of stock according to merchandising guidelines
• Submit competitor analysis reports to RDM

STOCK MANAGEMENT & MERCHANDISING

• Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
• Identify and plan supplies and counter tools for counter for the month and ensure orders are placed timeously
• Submit stock management sheets to RDM monthly/weekly
• Know your stock versus tester ratio to ensure that you merchandise and sell accordingly.
• Identify maintenance issues and snags and ensure these are resolved

 RELATIONSHIP MANAGEMENT

• Ensure client experience standards are upheld and reinforced
• Build in-store relationships with all levels of store management
• CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
• Oversee BC’s communication to customers to ensure recruitment and retention
• Drive increased customer data base (attraction of NEW customers)
• Manage in store customer complaints or concerns
• Provide feedback to RDM’s regarding any customer issues or feedback within 24 hours

ADMINISTRATION

• Daily, weekly, monthly sales tracking sheets completed and submitted to RDM
• Weekly and Monthly top 5 competitors submitted to RDM
• Analyse sales and competitor reports to identify trends and sales opportunities
• Counter schedules set to meet staffing needs
• Manage leave applications
• Submit claim forms for overtime, night work (holidays etc.)
• Counter checklist submitted weekly to RDM
• Submit counter event report including photographs to RDM

TEAM/STAFF MANAGEMENT

• Assist the RDM in the recruitment of new team members
• Induct new staff members
• Identify training needs for team members
• Coach, train and oversee the development of team members
• Attend classroom training and ensure that staff apply this ongoing learning on counter
• Submit role play and coaching tracking forms monthly to RDM
• Oversee and drive a healthy team moral and culture
• Manage conflict on counter
• Ensure sufficient staffing requirements
• Manage daily team/people issues (absenteeism, leave, time keeping)
• Conduct weekly team meetings for on-going communication
• Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to RDM monthly. Monitor impact of EMTs on counter.
• Formally review job performance for all employees quarterly and annually and maintains written records of such meetings
• Conduct monthly one on ones with sales team to address performance (good and poor) in a formal meeting and submit a written report to RDM
• Conduct monthly one on ones with Make Up artist in order to ensure efficient management of the makeup axis and submit a written report to RDM and Training Manager

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• At least 3 years retail and cosmetics experience
• Previous in store Counter Manager experience
• Certificate in Beauty/Make-Up is advantageous

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KEY RESPONSIBILITIES

CUSTOMER SERVICE DELIVERY

• Implement the Chanel customer service strategy and processes with attention to proactive issue resolution and a luxury customer experience
• Ensure correct implementation of store layout, merchandising, signage and visual displays according to brand standards
• Manage and maintain the stock pipeline to ensure that stock is displayed on the sales floor in accordance with the brand guidelines
• Ensure correct and timeous implementation of store's promotions, events and other brand communications, in accordance with brand standards
• Ensure appropriate staffing levels to support customer service requirements
• Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
• Drive IPT to a target of 2.5
• Drive brand incentives to achieve sales targets

MERCHANDISE MANAGEMENT

• Conduct weekly analysis and interpretation of all stock management reports to manage the store's performance
• Communicate with Line Manager on stock issues e.g. out of stocks, overstocks
• Ensure data integrity through effective stock control and ensure SOP is followed
• Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
• Identify and plan supplies and tools for the month and ensure orders are placed timeously to ensure all supplies are available to serve clients
• Know your stock versus tester ratio to ensure that testers are used efficiently
• Identify maintenance issues and snags and ensure these are resolved through reporting to the Visual Manager and follow up

PEOPLE MANAGEMENT

• Assist in the recruitment of new team members
• Induct new staff members
• Manage the performance of self and all direct reports (formally and informally), Ensuring that regular feedback is given/received, coaching and mentoring on performance is given/received to enable continuous improvement
• Be actively involved in own Individual Development Plan (IDP), develop such plans for all direct reports and ensure that the agreed development interventions are delivered
• Identify training needs for team members and communicate needs to Training Manager
• Attend classroom training and ensure that staff apply this ongoing learning on counter
• Ensure an open, motivated and harmonious work environment
• Manage daily team/people issues (absenteeism, leave, time keeping)
• Conduct weekly team meetings for on-going communication
• Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to Line Manager monthly. Monitor impact of EMTs in store.
• Formally review job performance for all employees quarterly and annually and maintains written records of such meetings; implement the company performance processes
• Conduct monthly one on ones with sales team to address performance (good and poor)

BUSINESS PERFORMANCE

• Analyse budgets and projections. Put a plan in place to achieve/exceed sales budget and achieve optimum expense ratios
• Set targets per person per day and manage the monitoring of % to target daily and weekly.
• Implement business processes of managing expenses to increase profitability
• Ensure that store stockloss results are within company norms with an effective stockloss action plan which identifies and addresses all potential security risks within the store
• Ensure compliance to OHASA requirements

MARKET INTELLIGENCE

• Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socio-economic factors so that appropriate changes can be made to the business plans
• Ensure that all promotional and event directives are executed in accordance with brand guidelines
• Ensure that the store delivers appropriate merchandise and services based on brand standards and the store's specific customer profile and customer trends

STAKEHOLDER MANAGEMENT

• Ensure client experience standards are upheld and reinforced
• Build relationships with all levels of management
• CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
• Oversee BC’s communication to customers to ensure customer recruitment and retention
• Drive increased customer data base (attraction of NEW customers)
• Manage in store customer complaints or concerns
• Provide feedback to Line Manager regarding any customer issues or feedback within 24 hours working with Training Manager to resolve

ADMINISTRATION

• Daily, weekly, monthly sales tracking sheets
• Weekly and Monthly top 5 competitors
• Analyse sales and competitor reports to identify trends and sales opportunities
• Store schedules set to meet the businesses staffing needs
• Manage leave applications via ESS
• Submit claim forms for overtime, night work (holidays etc.)
• Store checklist submitted weekly
• Submit store event report including photographs to Line Manager

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• At least 3 years retail and cosmetics store management experience
• Must have Store Manager experience
• Certificate in Beauty/Make-Up is advantageous
• Working knowledge of MS Word, PowerPoint and Excel 

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JOB OBJECTIVES :

Customer Experience

• Ensure that the entire store team delivers consistent, excellent customer service that stands out from our competitors, in accordance with training, SOPs and ARC’s standards
• Follow and implement LIPSTICK values, attract and retain customers
• In the absence of the SM, manage all store customer complaints, issues, communication of enquiries, in an efficient and quick manner (before escalating to call centre)
• Serve as a resource for general product knowledge to all customers (and staff members)

Build and manage a high performing store team

• Ensure highest levels of customer service are provided by store employees
• Provide direction and give feedback to SM regarding employee performance
• Serve as a resource for general product knowledge to all customers (and staff members)
• In the absence of the SM, daily management of team/people issues (absenteeism, leave, time keeping etc)
• Support the SM with the same structured and organized team communication to ensure team is always aware of current focus/initiatives/performance etc (weekly, monthly with ROM-EMT)
• Support the SM to create a store environment to deliver a customer experience you are proud of, geared to achieve sales and profit KPIs

Store Operations

• Process/systems/SOPs driven, ensure adherence to all SOPs/daily/weekly process and systems actions
• Perform opening and closing procedures, e opening cash counts, closing deposits, shift management, in accordance with SOPS
• Track retail sales against goals using LS, BI, , tracking
• Assist in the preparation, co-ordination of stock takes and ensure complete and accurate physical stock inventory as required weekly including stocktakes. SM to sign off on LS Inventory reports.
• Assist in the flow of merchandise from stock areas to the selling floor in a timely and organized manner
• Ensure all stock holding areas are tidy, levels are appropriate and stock is properly rotated
• Execute and maintain new launch displays, collateral placement etc
• Maintain VM/ signage, store layout & displays - as per guidelines/SOPs
• Ensure that all Standard Operating Procedures are implemented and followed
• Ensure the smooth running of the store when SM is not present
• Perform other duties as required

Online/Dark Store Operations (only if applicable to your store )

• Ensure the efficient operation of the dark store, processes, systems and team (receiving, dark store co-ordinator and picker/packer)
• Resolve any issues that relate to the dark store operation to deliver on time order shipping and delivery within SLAs
• Implement and ensure adherence to dark store specific SOPs

Sample stock Operations

• Ensure the efficient operation of the sample stock area, processes, systems and team
• Resolve any issues that relate to the sample stock area operation
• Implement and ensure adherence to sample stock specific SOPs

Profitability/KPI’s

• Assist the SM to generate sales/KPI targets with the store team - suggest strategies to achieve & improve
• Maximise profitability by looking for and suggesting ways to control expenses - analyze budgets and projections monthly and implement measures to achieve/exceed sales budget and achieve optimum expense ratios
• Where you action financial processes as it relates to stock, implement ARCs procedures of managing expenses, financial controls, store controls and increased profitability
• Ensure that store stock loss results are within Company norms, and assist the SM with an effective stock loss action plan for the store - which identifies and addresses all potential security risks

ARC Lipstick Values

• Demonstrate ARCs values,in your actions and behaviour, lead by example:
• We Love beauty: it’s at the heart of all we do
• We are Inclusive: There is no one We are made for everyone. We allow all voices to be heard.
• We are Purposeful: We do things with mindfulness and
• We offer super Service: And do all we can to ensure the best possible experience for our customers
• We are Transparent : Our communication is clear
• We are Interested and curious: And take pride in our appearance and with our interactions with others
• We are Courageous: And are a result of grit and determination
• We are Kind and respectful : to each other, our customers and the world

KPI’s include (with example targets): ?TBC

• Customer Service level - immediate in store
• If you need to get back to customer about something - 2 hours
• E mail complaint/issue - within 24 hours

Customer experience in store - excellent at all times

• KPIs - Customer weighting 20% of performance Target 100%

Store specific finance KPI’s - sales/expenses/stock holding - profitability

• KPIs -Finance weighting 30% of performance appraisal . Target 90%+

Store implementation and adherence to SOP’s

• KPIs - Business process weighting 30% of performance Target 100%

Store employee performance, achievement of individual/team/store goals/training/growth/succession planning

• KPIs People weighting 20% of performance Target 80%+

Demonstrate ARC values

• Rating 1-5

EDUCATION :

•  Matric, relevant higher education degree

JOB RELATED KNOWLEDGE : 

• 5+years Retail store experience/knowledge (preferably beauty) -
• BI, Retail Systems (stock management, pos, people, CRM, finance systems)
• Microsoft Suite - proficient excel skills

go to method of application »

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Achieve monthly and annual set budgets
• Track counter and individual targets
• Sell and drive sales in order to achieve targets
• Assist in setting up and driving sales at Counter events
• Provide feedback on sales/counter related issues or concerns

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Monitor competitor activity
• Know your in-store ranking
• Ensure that stock is merchandised according to merchandising guidelines
• Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
• Ensure that counter hygiene standards are maintained according to brand standards at all times

CLIENT EXPERIENCE

• Uphold and reinforce the Client experience standards
• Build relationships and loyalty with clients
• Drive increased customer data base (attraction of NEW customers)

ADMINISTRATION

• Complete daily tracking sheets and submit weekly to RDM
• Complete all progress reports required and submit timeously
• Complete and update client cards for all new and existing clients and file accordingly

TEAM WORK

• Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
• Support and assist new team members with onboarding and orientation
• Build relationships with respective retailer to achieve key outputs

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• Previous retail and skincare experience
• Certificate in Beauty/Somatology is advantageous